NGA Human Resources confidential. All rights reserved.
R73
G42
B137
R219
G23
B54
Primary Corporate Palette
R77
G79
B83
R0
G0
B0
Gray Palette
R73
G42
B137
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G23
B54
Primary Corporate Palette
R77
G79
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NGA Africa Payroll Delivering Excellence in Multi-Country Payroll in 49 countries in Africa
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
2
1. Emerging BPO Opportunities & Challenges in Africa
2. NGA Africa Payroll
3. Africa Service Delivery Network
4. The NGA Value in Africa
Copyright NGA Human Resources. All rights reserved.
Growth dynamics in the African market
• Rapidly growing economies in Africa with many investment
opportunities
• Implementations of integrated solutions for Africa to ensure
legislative compliance and provide analytics
• South Africa viewed as an entry point for the rest of Africa
and the heart for many organization’s shared services hubs
(~ Deloitte, 2016)
• South African cities - Johannesburg, Cape Town and
Durban - are ranked and consistently mentioned in the
attractiveness index for outsourcing (~ Deloitte, 2016)
• South Africa’s cost-competitiveness offers 40-45% lower
cost compared to near-shore locations in the UK and 10-
20% lower than locations in Central and Eastern Europe (~
Deloitte, 2016)
• The South African BPO industry accounted for 1% of the
global BPO revenue in 2014 and is expected to account for
4% of global revenues by 2030 (~ Deloitte, 2016)
3
Emerging BPO Opportunities
NGA Human Resources confidential. All rights reserved.
Africa Payroll Challenges
4
• Lack of
harmonization
across disparate
payroll systems
• Availability and
knowledge of HR &
Payroll Legislation in
Africa
• Adherence to
country-specific data
privacy & security
laws
• Complex benefits
packages and expat
requirements
• Number of
unions across
Africa and
impact on payroll
processing
• Power of unions
in negotiating
labor
agreements
• Multiple cultures &
socio-cultural
differences make
regional project
work & service
delivery complex
• Resistance to
outsourcing &
offshoring from
unions and
governments
• Legislation in local
official language
• Lack of skilled
resources in Africa
• Standard service
support for varied
employee
populations
• High expectations
for growth &
expansion
• Continuous focus
on reduction of
costs
• High level of
paper-based
payroll processes
& reporting
• Complicated
legislation
• Frequency of
legislative
changes and
communication of
these changes
• Issues of
individual country
compliance
Payroll Legislation
& Processing
Union involvement
Culture &
Language Resources
Local regulations
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
5
1. Emerging BPO Opportunities & Challenges in Africa
2. NGA Africa Payroll
3. Africa Service Delivery Network
4. The NGA Value in Africa
NGA Human Resources confidential. All rights reserved.
NGA Africa Payroll Offering
“NGA Africa Payroll - part of our NGA Global Payroll offering, is an end-to-end payroll outsourcing solution for both in-country and across like countries in the African region, combining in-country payroll expertise with market-leading
HR technology and consolidated reporting.”
6
• Run your payroll across the entire
African region, all from one application
integrated with your HRIS.
• Outsource your payroll processing to
NGA, so you can focus on strategic HR
matters.
• Easily connect NGA’s payroll network with
one of the certified global HRIS platforms.
• Manage your HR & payroll data centrally
and easily access regional payroll reports
thanks to the Payroll Exchange.
• Communication with NGA SMEs through
the integrated case management tool.
Copyright NGA Human Resources. All rights reserved. 7
African HR & Payroll: SaaS / MPS
SaaS Payroll Processing
Services Managed Payroll
Services
Managed Payroll
Data Services
Comprehensive
HR & Payroll
BPO Services
NGA HR & Payroll
for Africa
Multi Currency
Multi Language
ESS / MSS Any
Device Access
From Anywhere
in the World
Intelligent Workflow
and Guidance
All Legislative
Reporting and
Business
Intelligence
Governance and
Legislation Covering
49 African Countries Fully Fledged HR and
Payroll HR to Retire
Caters for
64 Industries
SaaS and BPaaS ISO 27001 Certified
API
Interfaces
No Annual License
Fees / No Update
or Upgrade Costs /
No IT Capex Truly Modular
Build Your
“Own Solution”
Pay as
You Use
Model
Expatriate
Payroll
NGA Human Resources confidential. All rights reserved. 8
Run your Payroll across the Africa region
Document & Knowledge Management
Organizational and global
employee master data Global pay results & pay slip
Global data localized + time
& country payroll specific data
Payroll Calendar, Results
and Legal Reporting
World-Class Service Center Management
NGA HR Portal | myHRW
Certified HRIS connectors & packaged integration
Payroll across 49 countries in the Africa region
Enterprise & Employee Store
Client benefits -
• Improved productivity &
employee & NGA SME
collaboration through integrated
case management.
• Improved data quality through a
single central repository, providing
in-depth insight in global payroll
and workforce data.
• Clear oversight of people costs,
turnover, regional differences
through analytics.
• Certified in-country payroll experts
ensuring legal compliance at
every level.
• 100% employee access, uniform
employee experience.
Payroll Exchange
Management and
monitoring of integration,
data and payroll services
NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners
Copyright NGA Human Resources. All rights reserved. 9
cleaHRsky components
cleaHRsky Hana
Extension Suite
NGA Global Payroll
Payroll Process Manager
HR-as-a-Service
Providing Comprehensive, Managed Data
or Managed Payroll service model options
Clo
ud A
MS
and Infr
astr
uctu
re S
erv
ices
HCP Extensions
Insights
Workforce
Payroll
Service
cleaHRsky Hana
Extension Suite
Dig
ita
l C
ore
In
tegra
te &
au
tom
ate
E
xte
nd
• SAP SuccessFactors : the world leading HR solution as the central experience
• SAP Cloud Platform: enabling a unified and seamless employee experience empowering them with self-service and easy-to-use apps
• myHRW : NGA’s state of the art and proven service center platform
• Payroll Exchange - PEX : advanced payroll integration and management for payroll in 145+ countries
• Payroll Process Manager: end-to-end control of payroll (and HR) processes, integrated with SAP Payroll Control Centre
• Insights: making data really powerful by combining HR, Payroll and employee service capabilities
NGA Human Resources confidential. All rights reserved.
Payroll Exchange Connects, Completes, Controls
10
“Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations to seamlessly connect NGA’s payroll delivery capabilities in 49 countries in Africa to best-of breed HR systems, in order to benefit from globally compliant payroll outsourcing services.”
Payroll control • Secure timeliness of your data.
• Gives detailed insights on each payroll your are
running around the globe.
• Central repository for all local legal payroll
reports and files.
End-to-end integration
• Connects your HR platform to NGA’s global
payroll.
• Handles any additional data flow into your
payroll (e.g. Time).
• Feeds back information into your HR platform
like online pay-slip.
Complete your data • Manages completeness of your payroll data
on top of existing HR data.
• Supports client or NGA run HR Shared Service
Centers.
• Fully localized for 165+ NGA payroll countries
Global oversight • Deep insights on payroll related output from all
your countries in one go.
• Extract possibilities to feed your reporting tools
with your payroll data.
NGA Human Resources confidential. All rights reserved.
What payroll delivery option are you looking for?
Payroll Data Entry
Voice support NGA Client Client Client
HR data entry NGA Client Client Client
Payroll data entry NGA NGA Client Client
Post-payroll NGA NGA NGA Client
Payroll processing NGA NGA NGA NGA
Payroll engine NGA NGA NGA NGA
Service Center &
Expert Support, HR
Processing, Data Entry
Expert (SME) Support,
Complex Payroll
Processing, Corrective
Data Entry
Payroll Calculation,
Application
Maintenance & Hosting
Comprehensive Payroll & HR Services
Managed Payroll & Data Services
Managed Payroll Services
Payroll Processing Services
BPO
BPO
BPO
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
12
1. Emerging BPO Opportunities & Challenges in Africa
2. NGA Africa Payroll
3. Africa Service Delivery Network
4. The NGA Value in Africa
NGA Human Resources confidential. All rights reserved. 13
Africa Service Delivery Network
• Service delivery centers
Pretoria (regional)
Cape Town (local)
Umhlanga (local)
• HR & Payroll services
49 countries in Africa Region
• Service capability in Africa Angola, Algeria, Benin, Botswana, Burkina
Faso, Burundi, Cameroon, Chad, Comoros,
Congo, Democratic Republic of Congo,
Djibouti, Egypt, Equatorial Guinea, Eritrea,
Ethiopia, Gabon, Gambia, Ghana, Guinea,
Guinea Conakry, Ivory Coast, Kenya, Lesotho,
Liberia, Madagascar, Malawi, Mali, Mauritania,
Mauritius, Morocco, Mozambique, Namibia,
Niger, Nigeria, Rwanda, Senegal, Sierra
Leone, Somalia, South Africa, Sudan,
Swaziland, Seychelles, Tanzania, Togo,
Tunisia, Uganda, Zambia, Zimbabwe.
• Service Language capabilities in
English
Afrikaans
• Any currency
NGA Africa footprint
• 100+ NGA employees in African region
• 600+ clients serviced in region
• R500 mil+ BPO payments processed per month
in region
• Over 600,000 payslips processed annually
Cape Town
Pretoria
Umhlanga (Durban)
NGA Human Resources confidential. All rights reserved.
Pretoria Center: Our Regional Hub
Pretoria, South Africa
90 employees
Key facts & figures
Employees 90
Founded in 1967
Languages English; Afrikaans
Expertise
Services in
scope
• HR Operations – Tier 2
• HR Operations – Tier 3
• Application Maintenance Services
• Systems Integration & Onboarding
• Infrastructure Services Organization
HR processes
Regional
Compliance
Regional delivery
capability
Payroll, Benefits, HR Admins, Service
Center, AMO, Onboarding, ISO
Information Security Management System
SOC1, Sarbanes – Oxley, NGA Internal
Guidelines.
49 countries in Africa
NGA Human Resources confidential. All rights reserved.
Cape Town Service Center: Our Local Hub
Key facts & figures
Employees 10
Languages English; Afrikaans
Expertise
Services in
scope
• HR Operations – Tier 2
• HR Operations – Tier 3
• Application Maintenance Services
HR
processes
Payroll, Benefits, HR Admins, Service
Center, AMO, Onboarding, ISO
15
Cape Town, South Africa
10 employees
NGA Human Resources confidential. All rights reserved.
Umhlanga (Durban), South Africa
10 employees
Umhlanga (Durban) Service Center: Our Local Hub
Key facts & figures
Employees 10
Languages English; Afrikaans
Expertise
Services in
scope
• HR Operations – Tier 2
• HR Operations – Tier 3
• Application Maintenance Services
HR processes Payroll, Benefits, HR Admins, Service
Center, AMO, Onboarding, ISO
16
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
17
1. Emerging BPO Opportunities & Challenges in Africa
2. NGA Africa Payroll
3. Africa Service Delivery Network
4. The NGA Value in Africa
NGA Human Resources confidential. All rights reserved.
The NGA Value in Africa
18
• Partnership with SAP – SuccessFactors VAR for South African market
• Regional HRO and AMO Teams
• NGA Presence in region for over 40 years
• Advanced expatriate functionality
• Multiple language capability for payslips
100+ employees
600+ clients serviced
in region &
600,000 employees
Bilingual
BPS
English
Afrikaans
HR & Payroll services Any
currency
R500 mil+ BPO
payments processed per month
in region
across 49 countries in African
region
NGA Human Resources confidential. All rights reserved.
One - the magic number of NGA Africa Payroll
Contract
No more administrative hassle to discuss
conditions and SLA on local level. NGA has
uniform agreements with in-country experts.
Invoice
You will receive one regional or local invoice for
paying your multi or single-country workforces
instead of dealing with local accounting issues.
Contact person Centralized management to steer your payroll
regionally and to streamline the delivery.
Statement of
Service (SoS)
Standardized and uniform services across the
different countries represented into a single
Service Level Agreement.
Standardized
processes
Regionally defined interface and way of
working.
One way to integrate with your global or
regional HR system.
19
Value proposition
NGA Human Resources confidential. All rights reserved.
NGA HR by the Numbers
20
8m+ employees served on NGA-
installed HR systems
250+
Working with
8,200 employees in 35 countries
1,000+ HR system implementations
452m £ FY2015 revenue | 640m USD
188 Providing HR &
Payroll services in
8 HCM platforms
which NGA can
deliver HR
services on
25+ 1 out of 5 of Fortune 500 companies
countries
languages
supported in
our HR service
centers
HR BPO &
BPaaS
clients 1969
In the business of
HR & payroll since
With the introduction of NGA Africa Payroll, NGA HR’s global reach increases to more than 188 countries providing BPaaS services to more than 250 clients globally.
NGA Human Resources confidential. All rights reserved.
NGA Global Payroll: 188 countries
s
188 countries
80 countries
on payroll platforms
run by NGA
90% of client
populations directly
managed from NGA
service centers
Small country
populations supported
through NGA partner
network
NGA Africa Payroll NGA LatAm Payroll
NGA Human Resources confidential. All rights reserved.
Truly Global footprint
We currently offer global payroll services in 188 countries, from 7 strategic and 30+ local service centers,
supporting more than 25 languages and any currency.
22
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Carmeroon
Cape Verde
Chad
Comoros
Congo
Cote D’Ivoire
Democratic
Republic Congo
Djibouti
Egypt
Equatorial
Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea Bissau
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe
Afghanistan
Australia
Azerbaijan
Bangladesh
Brunei
Cambodia
China
Georgia
Hong Kong
India
Indonesia
Iran
Japan
Kazakhstan
Macau
Malaysia
Maldives
Mongolia
Myanmar
Nepal
New Zealand
Pakistan
Papua New
Guinea
Philippines
Russia
Singapore
South Korea
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkmenistan
Vietnam
Bahrain
Iraq
Israel
Jordan
Kuwait
Lebanon
Oman
Qatar
Saudi Arabia
United Arab
Emirates
Albania
Armenia
Austria
Belarus
Belgium
Bosnia and
Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Anguilla
Antigua and
Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire
Brazil
British Virgin
Islands
Cayman Islands
Chile
Colombia
Costa Rica
Cuba
Curacao
Dominica
Dominican
Republic
Dutch Caribbean
Ecuador
El Salvador
Grenada
Guatemala
Guyana
Haiti
Honduras
Jamaica
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Reunion
Saba
Saint Lucia
St Maarten
St. Eustatius
St. Kitts and
Nevis
St. Vincent &
the Grenadines
Suriname
Trinidad and
Tobago
Turks and
Caicos
Uruguay
Venezuela
Canada
United States
of America
Africa Asia
Pacific
North
America
Middle
East Europe
Latin America &
Caribbean
NGA Human Resources confidential. All rights reserved.
Let’s Make HR Work Better
We combine deep
process expertise in
HR & payroll with a
strong track record
across multiple HR
systems & platforms.
You’ll be in full control
of data and have
visibility across HR &
payroll through
integration, automation
and analytics.
You’ll have ensured
compliance,
streamlined HR
processes and
minimized
administrative burden.
We work in close
partnership with you,
wherever you are,
building on
local expertise and
global presence.
Control and understand your HR & payroll data
Master compliance locally & globally
Best-in-class cost of ownership
We help you solve your business challenges through HR & payroll.
Implement and maintain HR & payroll platforms
Managed Payroll Services
Employee-centric HR Services
Your business drivers will be fully achieved by NGA’s HR & payroll services.
NGA Human Resources confidential. All rights reserved. 24
What the Industry Is Saying about NGA HR
2016 SAP Application Development Partner of the Year Finalist
2015, 2016 Top 10
Outsourcing Service
Provider
Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance
award for NGA’s work with Solvay
“Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013, 2014, 2015
“A Leader in Payroll BPO” Leadership position in the Payroll BPO
Services Magic Quadrant, 2012-2016
“Market Leader” Multi-Country Payroll Outsourcing & Multi-
Process HR Outsourcing, 2012, 2015, 2016
“Leading the HRO
Winners’ Circle” HfS Blueprint Report, 2014
SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016
NGA Human Resources confidential. All rights reserved.
Why NGA HR?
25
We can help you transform your business-critical HR operations
to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through
smarter, more streamlined business processes —
saving money, managing employee lifecycles and
supporting an agile, globally connected organization.
Making HR Work — Better
Thank You
26
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