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Page 1: Negotiation Organizational Communication. 2 Main take-aways Principles of negotiation can be used in any situation of interpersonal conflict Principles.

Negotiation

Organizational Communication

Page 2: Negotiation Organizational Communication. 2 Main take-aways Principles of negotiation can be used in any situation of interpersonal conflict Principles.

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Main take-aways Principles of negotiation can be used in any situation of

interpersonal conflict Principles

– Negotiate over issues, not positions– Expand the pie (integrative negotiation) before dividing it

(distributive negotiation); Search for opportunities for log-rolling, where negotiators differ on importance & payoff for settlements

– Use the right strategies Ask for what you want (esp. for women) Ask questions & reveal information to find log rolling opportunities, Consider multiple issues simultaneously Build trust, don’t use threats

– Prepare. Know your own priorities, your partner’s priorities , your alternatives &

your least acceptable deal

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How is Negotiation related to Organizational Communication?

Negotiation is the process of communication btw two or more people with divergent interests to reach a joint decision

Can be used in most cases of conflict between interests– E.g., Setting terms of an employment contract

Interest in getting best worker Interest in getting best salary Interest in getting an interesting assignment

– E.g., Deciding approaches to HCII website redesign Interest to have an improvement in the short term Interest to have best site in the long term

– E.g., Disciplining a teammate Interests of Sharon to have flexibility for family Interest of rest of team to increase Sharon’s reliability

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Negotiation Skills Are a Core Competency

Key communication & influence tool for interdependent relationships (in & outside the workplace)

Way to solve conflicts Most people not very good at negotiation

– E.g., over 80% of corporate executives and CEOs leave money on the table in negotiations

– People don’t realize this & can’t self-classify Goal of negotiation is to improve your ability to:

– Create value– Claim value– Build trust

Research basis in economics and psychology

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Major Traps of Negotiation

Leaving money on the table (lose-lose negotiation)

Settling for too little (winner’s curse)

Walking away from the table (hubris)

Settling for terms that are worse than your current situation (agreement bias)

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Negotiation myths

Negotiations are fixed-sum You need to be either tough or soft Good negotiators are born Good negotiators need to be risk-takers Good negotiators rely on intuition Experience is a great teacher

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Women don’t ask

In US, men are more likely than women to negotiate salary– E.g., Among new MBAs, 52% of men vs 12.5% of

women negotiated starting salary male starting salaries 8.5% higher

• Babcock, L., Gelfand, M., Small, D., & Stayn, H. (2006). Gender differences in the propensity to initiate negotiations. In D. D. Cremer, M. Zeelenberg & J. K. Murnighan (Eds.), Social psychology and economics (pp. 239–262). Mahwah, NJ: Erlbaum.

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Experimental Analog

Men & women were told that they would receive cash payment ($3–$10) for playing Boggle by themselves. Their goal was to create as many words as possible.

At end, all participants were offered the minimum ($3) payment. Participants were not informed of how the payment was determined nor given any performance feedback. If they initiated a negotiation, they could receive more money (up to $10), and if not, they received just $3.

Study 1: Not cues to negotiate “You have now completed four rounds of Boggle and will be compensated between $3 and $10. Please indicate to the experimenter that you are finished, so that he or she can score your rounds. Then you will be paid.”

Study 2: Added cue to negotiate: “The exact payment is negotiable.”

Women Men0%

5%

10%

15%

20%

25%

3%

23%

Study 1

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go

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cue

0%

10%

20%

30%

40%

50%

60%

70%

0%17%13%

59%

Study 2

Women Men

Pe

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Two fundamental processes in successful negotiation Distributive negotiation

– Divvying up some fixed resource (e.g., price)– Normally entails a single issue– Goal is to gain as much of the resource as possible

Integrative negotiation– Finding solutions that maximize the resource before

divvying it up– Possible with multi-issue negotiations, where the parties

care about the issues differently Most negotiations involve both.

– Rule: first grow the pie & then divide it– It is possible to convert a distributed negotiation into an

integrative one, by adding issues

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Negotiators’ Mental Models

• Orientation Win/lose Win/win• Strategy Positional, distributive; Principle-based;

oriented; power-based interest-based• Goal Slice the pie Expand the pie,

then slice the pie• Approach Single issue; Multiple issues;

sequential bargaining simultaneous discussion of issues

• Offers Single offers; take-it-or-leave-it Multiple offers• Outlook Short-term; no future relationship Long-term; build long-

term relationship•

Claiming Value Mental Model Creating Value Mental Model

Naïve Expert

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Negotiating a coffee contract

15 minutes to negotiate

Return to class

Post your results on the board

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Ground Rules

Do not show your confidential role instructions to the other side in the negotiation, but you are free to tell them whatever you would like about your confidential role information.

You may use any strategy, short of physical violence, to reach agreement, including ingratiation, bribery, side-deals or misrepresentation. However, in selecting a strategy, it is wise to consider that using it may have ramifications that go beyond

that particular negotiation. Be creative in what you offer or ask for

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Coffee results (2012)

What produced this diversity in outcomes?

• Quantiles• • 100.0% maximum 7.4• 99.5% 7.4• 97.5% 7.4• 90.0% 7.4• 75.0% quartile 7.25• 50.0% median 6.95• 25.0% quartile 6.7• 10.0% 6.074• 2.5% 5.93• 0.5% 5.93• 0.0% minimum 5.93

• Summary Statistics• • Mean 6.88• Std Dev 0.42• Std Err Mean 0.1266348• Upper 95% Mean 7.1621598• Lower 95% Mean 6.5978402• N 11

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Strategy

Who went first? How many offers & counter offers? What strategies did you use?

– Quality of the arguments– Split the difference– External standard

E.g., Price to best customer = $5.93,E.g., Standard restaurant price = $ 8.10

– Increasing the valueE.g., > $.20/pound adverstizing

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Essential of Negotiation Analysis

Target (aspiration) BATNA Reservation Point (RP) Bargaining zone (Zone of Possible

Agreements) Bargaining surplus

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Target or Aspiration level What you aiming for—your ideal Since aspiration level influences the offers you make

and accept, set it aggressively– The best, reasonable deal you think you can get– You need to do prep to know what is reasonable

Setting it too low winner’s curse– I had two offers on my house at the asking price before it

went on the market set the price too low Setting it too high with no concessions may lead to

walking away & not getting any deal

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What are targets in coffee negotiation?

How did you arrive at them?

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B.A.T.N.A

Best Alternative To Negotiated Agreement (BATNA)– What will you do if you don’t make a deal with

this partner?– Determined by your available alternatives– Defines the most you will pay (buyer) or least

you will accept (seller)– Key source of power: Ability to walk away

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Strategic advice

BATNAs are not static. – May change naturally with time (e.g. new houses

on the market; sequential job offers)– You can often improve yours

E.g., Investing in new paint for houseE.g., Finding another job offer when negotiating for

salaryE.g., Looking at multiple brands when car shopping

Don’t fall in love with any alternative– No longer have a viable BATNA

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Reservation price

The offer below which you will walk away– When the deal no longer makes sense for you

Based on BATNA To develop a reservation point:

– Brainstorm alternatives– Evaluate each alternative– Attempt to improve BATNA– Calculate reservation price as precisely as

possible Probability of alternative X value

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BATNAs and RPs in Coffee Negotiation

Buyer– BATNA: ?– RP: ?

Seller – BATNA: ?– RP: ?

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Coffee Contract Bargaining Zone

>=$5.95 $7.40$6.50 <=$8.10

Buyer’s RP

Seller’s RP

Seller’s Target

Buyer’s Target

Zone of Possible Agreement

Why is this information useful to you in a negotiation?

How should you get this information?

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Strategic Advice abt RP Remember your Target is not your RP Your RP is determined by your BATNA BATNAs = Reality + Subjective probabilities + Idiosyncratic preferences Constantly try to improve your BATNA Try to understand your partner’s BATNA, since that

determines his RP– Do research about your partner & the situation

E.g., In negotiating for coffee with vendor, know what other customers pay E.g, in negotiating for a house, find information about comparables

(http://www.zillow.com/homes/for_sale/Pittsburgh-PA/) E.g, in negotiating for car, get the dealer’s cost from consumer reports E.g., in salary/job offer negotiations check salary services, what others are

getting & cost of living

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Opening the negotiation Should you go first or wait?

Where should you open the negotiation?

When you should make concessions? In what order?

Should you use threats or false verbal commitments (e.g., “That’s the best I can do”)

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Anchoring effects People make estimates by starting from an initial

anchor value and adjusting to yield a final answers They generally insufficiently adjust Anchors are usually based on whatever information

is available, regardless of relevance

First offers act as anchor advantage Use your target as your anchor

– Not your RP– Not the initial offer

Set aggressive, but realistic targets– Get data to know what is realistic

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Getting the best deal in a distributed negotiation Assess your BATNA & improve it Determine your reservation point, but don’t reveal it Research partner’s BATNA & estimate reservation

point Set high, but realistic target Make a first offer If other makes a first offer, make a counter offer to

reanchor Plan your concession – big small Support your offers with facts Appeal to norms of fairness

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Power in negotiation: Slicing the Pie Know your BATNA Research partner’s BATNA Don’t reveal your BATNA/RP Set high targets Make the first offer Immediately re-anchor on

others BATNA or your target if other makes a first offer

Make bi-lateral, not uni-lateral concessions

Make small, graduated concessions

Support offer with facts Appeal to norms of fairness Don’t fall for a ‘split the

difference’ trap