NCR TOTAL ATM SERVICESDiscover what the power of one service provider can do for your bank.
As the most touched point of interaction with customers, your ATM network
must offer a secure and reliable experience.
Today’s IT Managers have a challenge: Improve the consumer experience,
deliver tangible business results and increase ROI. With limited IT budgets to
monitor availability and utilization, it can be difficult to provide an improved
customer experience through the self-service channel.
NCR Total ATM Services provide secure end-to-end management of your ATM
network. As a single point of contact, NCR will drive increased uptime and
lower operating costs by:
• Utilizing NCR Predictive Services which effectively fixes your ATM before it breaks
• Providing you with the information that you need to make informed decisions
• Identifying and closing security gaps to help protect your ATM network
NCR TOTAL ATM SERVICES
NCR INCIDENT MANAGEMENT
Utilizing industry-leading tools and processes, NCR Incident Management Services
provide the comprehensive support you need to drive the best possible availability
from your ATM network.
NCR Incident Management Services provide the following key features:
• One partner managing the end-to-end incident process
• Automated dispatch and clear escalation processes
• Improved availability through increased first call resolution and remote resolution
• Full visibility of operational and business metrics
NCR Incident Management Services increases ATM availability by up to 2% and provides cost reductions of up to 17%.
NCR APTRA™ VISION DASHBOARD Access to the NCR APTRA Vision Dashboard, provided
as part of the NCR Incident Management Services,
presents near real-time data on the status of your
ATM network. At a glance, you can identify trends on
availability, incidents per location, and the number of
ATMs that are out of service due to insufficient cash
levels. This provides you with actionable insight to
enable you to make informed decisions about your
ATM network availability.
NCR Predictive Services can add 13.8 hours of increased availability and recovery of over 65 transactions per year per ATM which would have been lost due to downtime.
NCR Predictive Services fundamentally changes the way service is delivered
by dispatching a technician on-site to your ATM with any required parts to fix
problems, before they impact your customers. Downtime associated with waiting
for technicians to arrive is minimized and the time to fix issues is greatly reduced,
which ultimately translates to a superior banking experience for your customers.
NCR PREDICTIVE SERVICES
PCI DSS requires that all system components of software have the latest vendor supplied security patches and that file integrity monitoring tools are deployed to prevent and notify personnel of unauthorized modifications to critical system files.
SECURING THE END POINTS
NCR provides a suite of services that help financial institutions
secure the software at ATMs and other end point devices by
providing a reliable management process to protect your
software.
Once approved software is in place, these services help prevent
unauthorized code from installing or running on your ATMs,
helping to minimize the risks of a security event.
NCR Total ATM Services offers improved availability by providing you with
the comprehensive support and information you need to effectively secure
and manage your self-service channel.
NCR TOTAL ATM SERVICES
Maintenance and Software Services:
• First Line Maintenance
• Second Line Maintenance
• Software Maintenance and Support
Managed Services:
• NCR Account Support
• Incident Management with Help Desk
• Predictive Services with Remote Resolution
• Software Patch Management and Distribution Services
• Software Integrity Management
• Cash Management Services
• Consumables
When you decide to take the management of your ATM network
to the next level, we’ll make the transition easy for you. NCR will
provide a single point of contact to oversee and manage the
migration from your current provider, allowing you to focus
on core business imperatives.
Visit our website at ncr.com/totalATMServices and discover what
the power of one service provider can do for your bank.
Visit our website at ncr.com/totalATMServices and discover what
the power of one service provider can do for your bank.
NCR Corporation3097 Satellite Boulevard
Duluth, Georgia 30096 USA
NCR continually improves products as new technologies and components become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions and operations described herein may not be marketed by NCR in all
parts of the world. Consult your NCR representative or NCR office for the latest information.
NCR APTRA is a registered trademark or trademark of NCR Corporation in the United States
and/or other countries. All brand and product names appearing in this document are
trademarks, registered trademarks or service marks of their respective holders.
©2012 NCR Corporation Patents Pending EB10417-0312
Top Related