•National City Overview
•Branch Sales and Management Development Program (Retail)
•Why National City?
•Are you a good fit for NCC?
•Questions and Discussion
Presentation Outline
Who is National City?
•Ninth largest financial holding company with assets of more
than $118 billion
•Primary businesses: Commercial and Retail Banking,
Consumer Finance, Asset Management, Mortgage Financing
and Servicing, and Payment Processing
•We’re ranked 215 on the Fortune 500
•We are No. 1 in Corporate Governance among those
companies in the S & P 500, as well as in the banking industry
Who is National City?
•Strong history of stability and financial performance
•We ranked 60th in “Great Places to work” according
to Money Magazine’s Corporate America’s best
benefit report
•33,000+ employees
•Customer Champion Organization
Core Deposit Growth
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
1999 2000 2001 2002 2003
Escrow BalancesConsumer TimeCore Deposits, Excluding Consumer Time and Escrow Balances
($ in millions)
National City Business Mix
WholesaleBanking13.0%
AssetManagement
3.9%
NationalProcessing
2.0%
Consumer and Small Business
Financial Services
25.9%
National Consumer
Finance55.2%
2003 Net Income
National City Mortgage Co.
38.7%
Online Banking / Bill Payment
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
3Q
99
4Q
99
1Q
00
2Q
00
3Q
00
4Q
00
1Q
01
2Q
01
3Q
01
4Q
01
1Q
02
2Q
02
3Q
02
4Q
02
1Q
03
2Q
03
3Q
03
4Q
03 0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
Online Banking Enrollment (left axis)Online Bill Payment Enrollment (right axis)
Online bill payment households are 10x more likely to retain their relationship with National City
compared to non-online households.
Online Banking Success
Gomez Scorecard 4Q03 Banker
1. Citibank
2. Bank of America
3. Wells Fargo
4. Charter One
5. Huntington
6. Chase
7. E*Trade
8. National City
9. Key
10. HSBC
Gomez Scorecard 1Q03 Credit Cards
1. Citibank
2. American Express
3. Discover Card
4. Direct Merchants Bank
5. Juniper
6. Bank of America
7. Sears
8. Fleet Boston
9. Chase
10. National City (tie)
10. Household Bank
Gomez Scorecard 2Q03 Mortgages
1. IndyMac Bank Home Lending
2. Countrywide
3. E-Loan
4. E*Trade Mortgage
5. Charter One
6. Quicken Loans
7. WaMu Home Loans
8. AMB AMRO
9. GMAC Mortgage
10. National City
Gomez Scorecard4Q03 Small Business
1. Bank of America
2. National City
3. Wells Fargo
4. Key
5. Fleet
6. Chase
7. Wachovia
8. Bank One
9. HSBC
10. US Bank
Source: Gomez Advisors
•Attract great talent to the corporation
•Develop them faster and better
•Keep them
NCC: Leadership Development Vision
•Continue to establish National City as a Recognized
Performance Leader
•Understanding our clients, what they need, and why they
buy from us drives our product offerings and marketing
guidelines
•Attract and retain the “Best & Brightest”
National City Overview: Strategy
•Program in place since 1973
•On-the-job 30-36 month program
•Augmented with classroom training and special project assignments
•Branch Network is the key delivery channel used by the majority of National City customers
Preferred Qualifications: Bachelors degree, preferably with a major in business, economics, liberal arts or marketing/sales.
Branch Sales and Management
Branch Sales and Management
Assignment Duration
Customer Service Rep/ 4 months Operations
Sales Associate 9 - 12 months
Advanced Sales/ 10 - 12 monthsManagerial
Classroom Training As Scheduled
Management or Sales Position in Branch network
Skill Set Learned and Applied:
Sales Skills
Customer Service Skills
Leadership Skills
Management Skills
Time Management Skills
Branch Sales and Management
•Commitment to Employee Success and Growth
•Team-Oriented Culture
•Strong Business and Financial Base
•Commitment to Leadership Development
•Quality of Life
•Dedicated to Serving Our Communities
•Commitment to Diversity
Why National City?
Why National City?
•Competitive Benefits and Compensation
•Paid holidays and vacation
•401(k) plan with matching employer contributions
•Relocation benefits
•Free or reduced-rate banking services
•Educational assistance
•Your choice of comprehensive medical and dental coverage
•Life insurance and disability coverage
We’re looking for Leaders
•Knowing and Serving Customers
•Setting a Clear Strategic Course
•Executing Superbly
•Embracing Change and Innovation
Leadership Competency Model: Success Attributes
•Developing People
•Empowering the Organization
•Being a Strong Team Player
First Hand Experience
First Hand Experience
“Through the Branch Sales and Management Development Program, I have developed my management skills and gained a thorough understanding of consumer and small business banking services, policies and procedures, regulatory requirements and human resources practices. Amazing interactions with Executive Management have provided me with sound advice as well as praise and recognition. What excites me most is the endless potential for career advancement in a dynamic, growing organization!”
Jeanine Samolovitch, Graduate of Washington and JeffersonBranch Manager
Top Related