DISTRIBUTED MANAGEMENT
References:Stair R. & Reynolds G. (2010). Information Systems. 9th Edition. Course Technology.
MGT OF ISD (IMS452)
OVERVIEW
Responsibility for managing information technology is increasingly being distributed to the managers of an organization at all levels and in all functions
The internet, intranets and client/server networks drive the responsibility for managing information systems out to all of an organization’s functional and workgroup managers
Hence, the distributed management covers: Managing end user computing Managing internet access
MANAGING END USER COMPUTING
How to manage? Create an information centre group
staffed with user liaison specialists or help desks with end user hot lines
Establish and enforce policies for the acquisition of hardware and software by ends users and business units
Establish an IST standard
MANAGING INTERNET ACCESS
Why important? Network is the prime concern at many
companies. The heavy internet use by employees can overrun the capacity of client/server networks
Issues involved The legitimate work time use of the
internet by the employee The liability for the contents of
employee email on the net
MANAGEMENT ASPECTS OF INTERNET ACCESS
Define who has the responsibility for: granting internet access managing its use Enforcing the rules
Write conduct standards and policies on: Internet usage Educate employees
NETWORK CAPACITY ON INTERNET ACCESS
Do a baseline assessment of network capacity Access network’s current performance level Evaluate the networks demands and
performance expectations of current applications
Put into place a method for measuring the impact of internet access once it’s rolled out
Provide proper training to IS staff, to ensure they are capable of providing internet support
POLITICAL ASPECTS ON INTERNET ACCESS
Reach a consensus with the line management on how much internet access should be allowed
Get key executives to buy into the company’s internet plan
Make sure the non-IS Department Heads know of the Internet plan. Their budgets likely will have to support the network expansion needed to handle the increased load
MANAGING GLOBAL INFORMATION TECHNOLOY
Dealing with cultural, political and geo-economics challenge posed by various countries
Developing appropriate business and IT strategies for the global marketplace
Developing a portfolio of global IT applications and a technology platform to support them
Database management methods have to be developed and systems development projects managed to produce the global information systems that are required to compete successfully in the global marketplace
GLOBAL BUSINESS
Electronic commerce (E-commerce) Business to business (B2B) Business to consumer (B2C) Consumer to consumer (C2C) E-government
Mobile commerce (M-commerce) M-commerce web sites Mobile banking Mobile price comparison Mobile advertising Mobile coupons
TECHNOLOGY NEEDED
Electronic payment system Secure sockets layer Electronic cash Credit, charge, debit and smart
cards Payments using cell phones
ISSUES
Global IT and end-user managers must deal with:
restrictions on the availability of hardware and software
Restrictions on transborder data flows and movement of personal data
Difficulties with developing common data definitions and system requirement
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