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44% of consumers today complain about products/services on
social networks, and
20% of those consumers expect a response within one hour
78.6% of the time rainmakers using social media
outsold non-users in 2012, and were
23% more successful at exceeding targets than their
non-social peers
1.5 billion people have social networking accounts
72% of companies by 2011 used social technologies in
their businesses
90% of those companies reported business benefits
Client Care
IT approved
IT suggested
IT + business integrated
280+ million 5.5+ billion
50+ million
Office Web Apps
2-4+billion
40+ million
60+ million
200+ million
4 trillion
88 markets
evolution
Asynchronous data movement
Separate Databases
Multiple Copies
Fast Failover
ASYNC 1
ASYNC 2
Extensive monitoring
Microsoft Dynamics CRM Trust Center
We certify so you don’t have to.
✚
Include Yammer feeds in
Dashboards for easy, real-time
interaction
Find answers, resolve problems
quickly with Yammer’s powerful
search
Share documents & links real-time in
Yammer without leaving CRM
One login for CRM Online, Yammer,
O365
With Yammer…
76% of users have more visibility into
cross team work.
80% of users are more informed with
what’s happening their organization
CRM ONLINE EXCHANGE ONLINE CRM Add-In for Outlook • Choice of email tracked • Synch contacts, appointments, tasks, email • Offline work then synch • Presence with Lync
CRM Online UI • Access from anywhere or any device via Browser • Post Directly to SharePoint Online via Browser • See Activities, Tasks, Contacts in the Browser • Presence with Lync Exchange
Server Side Synchronization • Eliminate Email Router • Synch with Exchange Online or On Premise • Keep Your CRM System & Email up to date
The automated workflow attached to these forms has reduced response times from two weeks to only a few hours.
Customer Focused
Industry Innovator
Technology Leader
IT & Business Aligned
Organize a “proof of capability” – 1 week to 1 month
Run a pilot – marketing/BD including light-house practice group
Rollout firm-wide – targeting wider audience of professional and support staff
What’s next?
Contact
www.xRM4Legal.com
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