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Page 1: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

A Case Study for Maximizing

Influencer Outreach

By: Tamsen Webster@tamadear

Page 2: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

GLASSESA Love Story

@tamadear

Page 3: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

“I want some new glasses.”

@tamadear

Page 4: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 5: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 6: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 7: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 8: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 9: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 10: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

SOCIAL INFLUENCE

@tamadear

Page 11: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 12: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Everyone’s an influencer.

@tamadear

Page 13: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Two Factors

• Reach• Probability of Immediate

Action

@tamadear

Page 14: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 15: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Connected CatalystsLow Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 16: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected CatalystsLow Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 17: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 18: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 19: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Connected Catalysts

• Massive exposure• Immediate action

@tamadear

Page 20: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers

• Buzz at scale• Expert coverage

@tamadear

Page 21: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Everyday Advocates

• Sincere endorsement• “Strong tie” word of mouth

@tamadear

Page 22: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Altruistic Activators

• Proactive recommendations• Valued resource

@tamadear

Page 23: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Listen to conversations

…not just mentions

@tamadear

Page 24: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

EFFORT@tamadear

Page 25: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

COST@tamadear

Page 26: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

RISK@tamadear

Page 27: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

REWARD@tamadear

Page 28: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

HIGH EFFORTHIGH COSTHIGH RISK

LOW RISKLOW COST

LOW EFFORT

LOW REWARD

HIGH REWARD

@tamadear

Page 29: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

@tamadear

Page 30: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Prospect

“I want some new glasses.”

@tamadear

Page 31: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Prospect Activator

“I want some new glasses.”

@tamadear

Page 32: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

Page 33: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

Page 34: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 35: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

Page 36: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 37: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 38: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 39: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story
Page 40: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

Page 41: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 42: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Reward the behaviors you want to repeat

@tamadear

Page 43: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers• Identify based on reach &

relevance• Provide compensation

Everyday Advocates• Provide great brand

experience• Provide rewards

Altruistic Activators• Practice social listening to target• Provide rewards

@tamadear

Page 44: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 45: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 46: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers• Identify based on reach &

relevance• Provide compensation

Everyday Advocates• Provide great brand

experience• Provide rewards

Altruistic Activators• Practice social listening to target• Provide rewards

Connected Catalysts• Identify based on reach & “buzz”

• Provide compensation

@tamadear

Page 47: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 48: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Page 49: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

@tamadear

Page 50: Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Thank you.