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Managing Upwards
with Janet Ashford
12th and13th September 2012
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Learn to recognise the management styles of your senior managers and understand how to complement these styles through your own working methods
Align the needs of yourself, your manager and your business for greater results
Take control of your career path through self-development and assertiveness
1.
3.
2.
Objectives
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Responsibilities
Their TeamMust Work Through
to Achieve resultsManager
Directly responsible forTeam Member Doing the work
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Autocratic: Status conscious, relies on power and position to get things done, rarely delegates, sees flexibility as a weakness, unwilling to hold open meetings, focuses on telling rather than asking.
Laissez-Faire: Provides little discipline, avoids making decisions or being held accountable, allows poor performance to go unnoticed, doesn’t get personally involved, doesn’t set clear objectives.
Participative: Communicates face to face, shares information regularly, involves team and individuals in decision making without handing over full authority to team, understands the importance of team spirit, focuses on asking rather than telling.
Management styles
Images: Wikipedia
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Dealing with Autocratic managers
Results are important to them so orientate your discussions and dealings around results
Deal in facts and figures and be ready to substantiate anything you say or do
Don’t try to appeal to their sense of humanity
Be seen to be self-starting, self-motivating, self-disciplined and well organised
Always deliver on your commitments or promises
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Introverts vs Extroverts
Introverts
Ask questions
Co-operative
Can focus attention more readily and for longer
Would rather have in depth and meaningful conversations than small talk
Find being with lots of people draining
Need time on their own to recharge
Tend to think before they act
Extroverts Take risks
Assertive
Competitive
Make statements
Seek out opportunities to work with large numbers of people
Find people energising
Find being alone dull and energy sapping
Tend to be more spontaneous
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Task vs People Focus
Task Highly committed to work
Single minded
Private and guarded about true feelings
Rational
Relies on facts and figures
Business like
People
Relationships at work are important
Co-operative approach to problem solving
High degree of empathy to others
Open, warm and friendly
Good listener
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Jung’s Type Model
Task
Extrovert
People
Introvert
Perfectionist Active
CreativeEmpathetic
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PACE Type Analysis
Perfectionist: High standards, cautious, reserved
They dislike: Mistakes, criticism, flippancy, chaos
Active : Competitive, headstrong, driven
They dislike: Losing control, sloppy results, procrastination
Creative: Sociable, flamboyant, creative
They dislike: Constraints, rejection, stagnation, detail
Empathetic: Caring, amiable, organised, team-spirited
They dislike: Surprises, conflict, being rushed, risk
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PACE Types: Tips
PerfectionistDo: Be accurate, explain things clearly, follow upDon’t: Surprise them, rush them, discuss feelings too openly
ActiveDo: Focus on objectives & results, provide optionsDon’t: Criticise them, ignore them, procrastinate
CreativeDo: Let them participate, harness enthusiasm, praiseDon’t: Bombard them with detail, rely on verbal agreement
EmpatheticDo: Show an interest, offer support/guarantees Don’t: Surprise them, argue with them, bully them
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Fight vs Flight
Natural Behaviour
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Being Aggressive
Standing up for your rights by violating the rights of others
Ignoring others needs, wants and opinions in inappropriate ways
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Being Submissive
Failing to stand up for your rights so others can disregard them
Expressing yourself in apologetic or self-effacing ways
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The Emotional Brain
Constructive
Logical
Controlled
Rational
Instinctive
Immediate
Impulsive
Irrational
The Thinking Brain
Assertiveness Aggression/Submission
Emotion vs Logic
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“…is the ability to convince others to your own point of view, to gain acceptance, support and commitment.”
Assertiveness
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Respecting people’s rights
Expressing yourself honestly
Achieving a win/win outcome
Controlling your feelings and actions
Having self-worth
Assertiveness
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Having a bad day...
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What does your Manager want?
Reliability
Empathy
Solutions
Partnership
Empowerment
Clarity of ideas
Time management
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Thank you and good luck!
Janet Ashford
reedlearning.co.uk
0800 170 7777
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