Making It Easier To Do Business With ClimateMaster
Business Center Direction
e-business operations
Andy Taussig
• Easy or Not so Easy?– 12 different product lines, multiple sizes, voltages,
configurations, options, and rules, current prices, transmitted 100% accurately
Making It Easier To Do Business With ClimateMaster
e-business operations
Making It Easier To Do Business With ClimateMaster
• 2005 Introduced New Business Center Platform– Unit Parts BOM Look-Up
- Model or serial number
– Find Orders Search- Customer name, cust#, order#, so#, po#, model#, project
name, invoice#
– EZ-ORDER Connection- No big email files
- Auto order receipt confirmation
– Publish Lead Times– Customer Surveys
2006 Business Center Direction
Improved Systems– New scheduling system, delay sending sales order
acknowledgement– Improve order status visibility– Improve “complete and on time” performance
2006 Business Center Direction
New Online EZ-ORDER Tagging System
e-business operations
2006 Business Center Direction
Database Sharing– 2006 All Product Technical Guide Registrations
2006 Business Center Direction
Database Sharing– 2006 All Product Technical Guide Registrations
www.climatemaster.com/catalog
2006 Business Center Direction
Database Sharing– ClimaSize Downloads
2006 Business Center Direction
Database Sharing– New Rep Locator; Auto forwards inquires from
climatemaster.com to REP selected
2006 Business Center Direction
Database Sharing• E-NEWS for Engineers
2006 Business Center Direction
• New ClimateMaster.com web site – New Layout with Searchable Content Management System
• New Scheduling System
• Improved Order Visibility - Internal Systems
• Online Quotation Registration
• WaterSourceDepot - Parts Site w/Credit Cards
Upcoming Features
2006 Business Center Direction
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Completely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied
Measuring Satisfaction
2006 Business Center Direction
Dedicated to making it quicker and easier to do business with ClimateMaster
Customer Self-Service Center 24/7 Quick & Accurate Information
Business Center Direction
QUESTIONS / SUGGESTIONS
• What would you like us to improve in our Business Center Operations?
• What features used on other web sites you would like us to incorporate?
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