Live Chat“Over 60% of U.S. online shoppers prefer Live Chat to
have their questions answered prior to purchase.Ӡ
† Source: “Optimizing the e-commerce experience” - eMarketer, October 2009
Quick and Easy Set-up
Step 1: Icons & Logo
Select your customizable Live Chat icons and chat window
Live Chat
Customizable
Knowledge Base
Set-up and utilize pre-generated responses to increase the efficiency of your chat sessions
Live Chat
Additional Features
No downloads or plug-ins
Web-based application
Customer chat history
Ticket search & management
Chat survey
Transfer chat
Monitor chat
Operator status controls
Multi-chat capability
Many customizable features
Live Chat
To find out more, ask us for details…
Only $29.95 / month / operator
www.bamboocricket.com
Live Chat
Inbound Email“Less than 45% of companies surveyed responded to their customer service emails and of those, only 29% responded
within 24 hours!”*
* Source: “Continued Decline in Email Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009
Benefits
Increase “actual” delivery rates Customer retention Operational efficiency Time-saving data processing Improved list management Low point of entry cost Easy to use Better / faster customer service communication
Inbound Email
1. Forward inbound messages to Bamboo Cricket
2. Review and categorize messages
3. Route / respond to customer communications
4. Process data changes
Inbound Email
How It Works
Set-up is simple…
1. Program Evaluation
2. Reply Matrix Development*
3. Application Set-up
4. Turn on Inbound Forwarding
5. Test & Launch!
* Defines the business rules and actions for inbound email and data handling
Inbound Email
Selected Features
Clean and easy interface navigation
User-defined custom categories
Integrated spam filters
Flexible business rules
Statistics and Efficiency Reporting
Auto filtering of most out-of-office messages
Manage emails from multiple domains / business units
Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket
Inbound Email
Selected Features
Intelligent “correct” email address detection (instead of postmaster@ address) Various integrated parsing options
Seamless data integration options with ESP, CRM…
User-defined custom templates, knowledge base and data processing lists
Inbound Email
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