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Jee Golly to
OMGThriving in the
Multigenerational WorkplaceLee LewisAmeriBen
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Two Farmers
1
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Were All Connected: Important
2
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Generations Overview
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Section 1: Generational Psychology
Section 2: Generational Subcultures
Section 3: Generational Language:
Communicating Across the Gaps
Section 4: Generations at Work: Operating
Across the Gaps
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Section 1:
Generational Psychology
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The Curse of Knowing
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Quotes
6
There are more pronounced differences
between the generations today than there
has ever been before...our world has
changed so much in the last 50-80 years. The Gap is accelerating with the rate of
change
Deferred retirement will furthercompound the generational compression.
-Claire Raines, co-author of Generations at Work
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Differences
7
MEN ARE FROM
WOMEN ARE FROM
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Differences?
8
BOOMERS ARE FROM
BEIRUT
MOSCOWMillennials are From
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Differences?
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Culture
Formative Experiences
Political Environment
Social Norms
Heroes
Television Shows Communication Methods
Language??
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Foreign Language?
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BRB
TTYL
SYS
ROTFL
NP
NE1 2G2BT
9 or 99
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Section 1 Summary
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For better or worse, we are connected
Our biasis that we are very similar
The realityis thatin several wayswe are
very different
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Section 1 Activity
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Younger
People Are:
Customers Are:
Coworkers Are:
Older
People Are:
Customers Are:
Coworkers Are:
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A Few Notes
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Generations represent overlapping bell
curves:
Millennials do not like being called Gen Y
Traditionalists Boomers Gen X Millennials
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Generational Subcultures
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The Traditionalists 19221943 Ages 69-90
The Boomers 19431960
Ages 52-69
Generation Xers 1960-1980
Ages 32-52
Millennials 1980-2000 Ages 12-32
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Traditionalists Events
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Traditionalists
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The Greatest Generation
Gold Standard, #1 Exporter, #1 Lender
Self Reliant, Optimistic, Fearless & Frugal
Won wars, raised big families, skyrocketed
the American Dream and the middle class
Traditionalists created the foundation for
three generations of unprecedented
growth & prosperity
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Baby Boomers Events
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Baby Boomers
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72 Million Peer Competitors for Resources:Relentless workers, very ambitious
Generally, high education levels, high
incomes, and dual incomes Huge Market, More Entitlement: Choice
Generation with demand for plastic surgery,health clubs, cosmetics for both genders,
hair coloring, health foods
Dont trust anyone over 30 during youthQuestion causes and authority
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Generation X Events
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Generation X
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First generation with rampant divorce andsingle parent households, plus small gen
(17M vs 72M): Fear of being overlooked
Lousy economies, no pension, parents werelaid off: business skepticism and disloyalty
MTV Generation: Dislike formality
40% spend at least some time in a single
parent home while young: broad family def.
Avid Internet users, technology
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Millennial Events
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Millennials
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Helicopter Parents, Soccer Moms, Trophies,Family Council: Want Input, Optimistic,
Confident, Bad with Negative Feedback
Internet savvy, use cell phones, email, textmessage, social media: Constant
communication, abbreviated and informal
African Americans and Hispanics are styleleaders:Accustomed to diversity
Taught teamwork at early age
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Section 2 Summary
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The Four Generations Each Grew up in aDifferent World:
Political Landscape
Language & Communication
Wars, Culture, Technology
These differences shape how each
generation sees the world For peak success, you must understandand
adaptto the cultures around you
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Section 2 Activity Sidebar
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Dave Ramsey has captured an entireindustry sharing The Advice Your
Grandmother Would Give You
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Section 2 Activity
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Imagine Yourself When You Were Younger:
What experiences and events have shaped
your perspective of the world since then?
How are you different now as a result of thoseexperiences?
What general advice would you give your
younger self?
S ti 3 C i ti
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Section 3: Communicating
Across Generation Gaps
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Communicating Across the
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Communicating Across the
Gap is Critical
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Research indicates people communicatebased on their generational backgrounds.
[Each] has distinct attitudes, behaviors,
expectations, habits and motivators.Learning how to communicate with the
different generations can eliminate major
confrontations and misunderstandings in theworkplace and world of business.
-FDU Magazine
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Audience beforeMessage
Section 3 Communicating
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Section 3: Communicating
Across the Gaps
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Traditionalists Boomers Gen X Millennials
Communication
Preferences
Communication
Challenges
Section 3: Communicating
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Section 3: Communicating
Across the Gaps
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Traditionalists Boomers Gen X Millennials
Communication
Preferences
Face to Face
Formal Typed
or Handwritten
Letters
Telephone
Face to Face
Email (lots)
Meetings (lots)
Cell Phone(talk)
Selective
Communication:
E-Mail (less)
Cell Phone (talk
and text)Blogging
IM
Text
IM
Social Media
Casual Team
Communication
Challenges
Fax
Cell PhonesText
Social Media
Social Media
Blogging
Some Texting
Face to Face
Formal Letters
Team DiscussionSocial Media
(less)
Face to Face
Telephone
AnythingWritten
Anything
Formal
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Communications Quote
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Any time we can put [ourselves inanothers shoes] and find out how we
can communicate in a way that works
best and enables us to be heard best
by that other person, we are going to
be more effective. -Deloitte CPA HR Research
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Section 3 Summary
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Audience before Message
To thrive in a diverse workplace,
communication is critical
To communicate well, you should adapt
your messaging to the listener
Using these communication tips will make
you a more effective professional
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Section 3 Activity
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You are a manager with three newemployees starting this week for an entry
level position: a Millennial, a Gen X, and a
Baby Boomer reentering the workforce. What are ways you could cater training to help
each to learn most quickly?
How might you adapt your feedback to each
member (content, mechanism, frequency)?
Where might you focus communication
training for each member?
Section 4: Operating Across the
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Section 4: Operating Across the
Generation Gaps
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Operating Across the Gaps Critical
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At work, generational differences can affecteverything, including recruiting, building
teams, dealing with change, motivating,
managing, and maintaining and increasingproductivity. Generational differences affect
misunderstandings, turnover, engagement,
and attracting employees.
-FDU Magazine
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Management Challenges
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More From Less: Shrinking budgets forcemanagers to get more output from fixed
resources
Output: Determined by empowering,retaining, and engagingyour employees
Engaged employees have (1) 44% >
Retention, (2) 56% > customer service, (3)50% > Productivity, (4) 33% > Profitability
Understand your workforce to engage it
Section 4: Operational Analysis
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Section 4: Operational Analysis
by Generation
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Traditionalists Boomers Gen X Millennials
Reward Respect Promotion Freedom Challenge
Assets Wisdom Social Skills Technology Resourceful
Advantage Good Soldiers Retention Fast Learners Multi-Task
Lack Infrastructure Technology Social Skills Presence
Style Hierarchy Top Down Unstructured Work and Play
Challenge Leverage Brain Trust Engage Retain
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Section 4: Feedback Thoughts
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Traditionalists Boomers Gen X Millennials
No News is Good
News
Your Experience is
Respected
Annual Feedback is
Fine
You are Valued and
Needed
Sorry to Interrupt,
but How am IDoing?
Do it Your Way
PositiveWeekly
Feedback Please
Opportunity to
Learn and Grow
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Section 4: Feedback Thoughts
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Traditionalists Boomers Gen X Millennials
No News is Good
News
Your Experience is
Respected
Annual Feedback is
Fine
You are Valued and
Needed
Sorry to Interrupt,
but How am I
Doing?
Do it Your Way
PositiveWeekly
Feedback Please
Opportunity to
Learn and GrowRESPECTRespect, mutual understanding, and the desire tobe heard are principles that resonate across the
generations and will lead to a successful
workplace.
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Section 4: Summary
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Each generation has different needs,advantages, and disadvantages in the
workplace and community
Adapting our management, working, andservice styles to fit our audience is key to
success anywhere we interact with others
Coupling respectand empathy (othersshoes) is the best starting place to working
productively with all generations
W All C d
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We are All Connected
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Thriving in the
Multigenerational Workplace
Lee LewisAmeriBen
mailto:[email protected]:[email protected]Top Related