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ESOL PATHFINDER PROJECT
Work Place Learning
At the Muli! Enter"rieDe#elo"!ent Ser#ice
Materials produced by
Li#er"ool Co!!unit$ College
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WOR' PLACE LEARNIN( ATM)SLIM ENTERPRISE DE*ELOPMENT CENTRE
0!ST 12 C13TE3TS
2ormal and formal occasions +
2ormal introductions '
4reetins and re*uests &
)nalysis of a letter to a ban"
When to use formal Enlish 5
E$ample letters 6-7
!dentification of formal and informal phrases 6
E$ercises - convertin informal to formal 7
0ayout of letters +8
/ractise in layin out formal letters ++
Ways of startin letters +'
Ways of finishin letters +&
Selection of appropriate phrases for different types of letters +-+2ree letter-writin practice +7
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INTROD)CTIONS
/,)CT!CE
:ou are the Manain Director of a lare corporation. :our /ersonal )ssistant
wants to introduce you to the new Sales E$ecutive.
:ou are hostin a business lunch and introduce yourself to some uests thatyou haven;t met before
Good morningMr/Mrs/Ms .
May I present our new
Sales Executive,..
Good afternoon. I dont tin!
weve met "efore. My name isMr/Mrs/Ms ., Im
te Managing #irector.
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'(REETIN(S AND RE+)ESTS
PRACTICE !n pairs reet each other informally
$i, owre you doing% I
avent seen you for ages
$ow do you do. My name
is$ow do you do% My name is
.
&leased to meet you
Sc%E&.'a
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PRACTICE !n pairs< then in threes< reet each other formally
&
Mr )li HusseinSelbourne Close
0iverpool 7
Dear =an" Manaer
! hope you are well and your business is o". Mybusiness isn;t ood so ! need your help. ! want
about >+8
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0et me "now as soon as possible
Than" you for your help
Ali Huein
Who wrote this letter9What "ind of letter is it9What is the main purpose of the letter9
!s this a formal or informal letter90oo" at this letter and write down what is wron with it.
,t%E&.'a< ,t%E&.a
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WHE3 T1 (SE 21,M)0 E340!SH
Practice
In pairs, ask each other the following questions and makes notes
Have you ever9
Sent a note to school 3o :es
1rdered somethin froma cataloue
Written away for abrochure
)pplied for a ?ob inwritin
Written a letter ofcomplaint
Written to your M./.
Written to a newspaper
Written to your employer
Written to your
accountantWritten a report for aninsurance company
Written to a ban"
1ther
When you have finished, feed back to the class.
5
Sc%E&.&b
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FORMAL AND INFORMAL EN(LISH
2ormal Enlish is the "ind of Enlish we use when we write business or officialletters
!nformal Enlish is friendly. !t is written more as we spea". We use it when wewrite to friends or relatives.
Practice
Sue has written two letters< one in 2ormal Enlish and the other in !nformal
Enlish. Which is which9 How are they different9
,ead the followin two letters and ive e$amples of phrases that are specificallyformal and informal
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6
,t%E&.'a
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+& =urlinford Way0ondon 3 &E3
Dear )nne
Than"s ever so much for your letter. !t was lovely to hear from you after all thistime.
We;re all "eepin well here. )ndy has left school now< thouh he hasn;t ot a ?obyet !;m afraid.
How;s life with you9 We;d love to see you all aain. Why don;t you spend awee"end with us when you;re free9
4ive my love to Dave and the "ids
0ove+5
! would a li"e a new one
! found that the lens was bro"en
!t was bouht on +6.8&.'88&
! ouht to et my money bac"
! am not payin until the wor" is carried out
! should li"e to arrane to come and see you
/lease let me have a sample copy
am entitled to dissatisfied received obtaineddiscovered forward enclose concernin
)s re*uested appropriate returned a refundpurchased ma"e an appointment withholdin payment
Wt%E&.+a
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La$ing out &or!al letter
:our address< but 31T
your name
Date here or above,ecipient;s name< position andaddress
Date here or below your
"ear #r$#rs% if you "now thename"ear &ir or #adam..if youdon;t "now the name
4ive reason for writin< e< 'ould you please send me details of %< or if youare replyin to a letter< ive the date of the letter
(ours faithfully with Dear Sir or Madam
(ours sincerelywith Dear Mr%Mrs G
Your signature
:our name printed
+8
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Practice
&et out the following letters. )emember to include the date.
*he first one is done as an e+ample!
To The Manaer< 1deon Cinema< & Hih Street< 0ondon SE' &=I2rom Mrs @ Thompson< +8' in Street< 0ondon SE' &3W
+8' in Street0ondon SE' &3W
+& 3ovember '88&
The Manaer
1deon Cinema& Hih Street0ondon SE' &=I
Dear Sir%Madam
:ours faithfully
*hompson
@ TH1M/S13 AMrsB
ToJ The Manaer< =ell K Stephenson< &+' East Street< 0ondon E' +/T2romJ Ms /aula 2oul"es< Chairperson< Weston ,esident;s )ssociation< Weston
Way< 0ondon E'& 643
ToJ Mr @ameson< Headmaster< Shawcross Comprehensive School< 0indon,oad< Manchester M& 60D
2rom :ourself
ToJ The Housin Manaer< Housin Dept< Trentham City Council< Town Hall=arton ,oad< Trentham T, DS A,ef @/%&%'B
2rom Sharon MacDonald< 5 2ordham Close< Trentham T,6 5T/
++
Wt%E&.+a
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WA,S OF STARTIN( LETTERS
-elow are some common forms of starting letters. )ead each one and tick whenit is formal or informal, or could be either.
2ormal !nformal Either
+. We were delihted to hear from you
'. ! wrote to you on LLLLLLLLL about
&. Than" you for your letter dated LLLLLL concernin%re*uestin%confirmin
. !;m sorry ! haven;t written for so lon
5. ! am writin on behalf of
6. ! would li"e to apply for the post of
. 2ollowin our telephone conversation
7. How are you doin9
. ! am contactin you reardin
=rac"nell Street0ondon 35 &E3
/ersonnel ManaerMar"s and White 0td+5 Southall Way0ondon SE5 T3
'5 3ovember '88&
Dear Sir
! would li"e to apply for the post of )ccounts )ssistant< as advertised in
theGGGGGG..on '88&.
,t%E&.'a
+'
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W):S 12 2!3!SH!34 0ETTE,S - THE 0)ST 0!3E
LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL
LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLam entitled to a refund
! hope you can settle this matter to my satisfaction as soon as possible
:ours sincerely
0 H SM!TH AMrsB
Practice
-elow are some common forms of finishing letters. )ead each one and tickwhen it is formal or informal, or could be either.
For!al In&or!al Either
e.g. I look forward to hearing from you
! enclose a s.a.e.%p.o.%che*ue for G
/lease let me "now if you need anyfurther details
=est wishes
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