KPI of Hospitality Industry
Presented to Prof. Arun Phadke
Presented by Toji Easo Varghese
MMS IT – I03
4 Star Hotel in Pune 80 rooms 20 Executive suits
Managing 3 star hotel in Mumbai & Aurangabad Turnover 100 Cr Employee : 100
Case Study
Business Development
Budget of Rs 200 Cr decided for Kolkata project
Joint Ventures with Oberoi hotels to open India’s first water hotels for an estimated cost of Rs 430 Cr
KPI in Finance
Access security entrance to be installed costing Rs 15 lakhs
Investments of Rs 10 Lakhs to be done automated cleaning equipment
Timely payment of Rs 1.5 Lakhs after new GST update rule.
Night Vision camera to be installed outside hotels costing Rs 4 Lakhs
KPI in Marketing
Bonds with Public and Private airlines will improve product availability by 10%
Packaged Food Products at Marts will improve Profit margin by 7.5%
Brand Promotion with advertisements and mall stalls will improve footfall by 15%
Market Share for 2016 predicted to rise from 27.5% in comparison to 2015 which was 24%
KPI in Operations
Food Inspection every half an hour Access ID doors to be installed by second end for better security for rooms which has been functional for first 3 floors.
Grade A food quality provided for 5 years in continuity by FDA
Revisits as per forecasts improve by 15% by implementing flexible room allocations
SAP system integrating all branches in one system will improve performance for customer service by 40%
KPI in HR
Attrition will reduce by 10% by improved working environment
Reliable to be rated best service staff by Supreme Hotel Magazine for 2 years
To achieve best service practices in Hotel Management at 4 star categories for Indian Hospitality Industry rated as per ISO 9001 Quality Standards
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