Knowledge Plazathe place beyond search
Knowledge management
as a competitive advantage:
Euranova’s wager
USE CASE
Knowledge Plaza
has become the concrete
embodiment of the collaborative
spir it implemented within
Euranova. People within the
Euranova network have intuitively
perceived that their inputs to
the project were efficiently
tackled inside the plaza, and
that they were clearly invited to
take part in the action through
it.
After only six months, almost a
thousand knowledge elements
have been captured, tagged
a n d s t r u c t u r e d i n s i d e
Euranova's plaza. Thanks to
this, Euranova is able to
provide the relevant support
and added value promised to
its clients and collaborators.
Hervé Bath,
co-founder of Euranova
www.euranova.eu
“
“
About Euranova
Founded in September 2008, Euranova is a consultancy specialized in
technological innovation, and which now has 15 employees. Activity revolves
around two axes: advanced technology consultancy and research and
development.
Euranova pursues an innovative approach based on: diversification (training,
technology projects, and management of excellence), partnerships
(academic, open source and preferred private actors) and collaboration
(internal and external).
The context
Euranova’s business is all about knowledge, and its use in different
environments. This implies that its staff has an inquisitive nature and a
continuous desire to learn.
From the outset Euranova sought to differentiate itself from its competitors by
providing a work environment conducive to learning and interaction. The
objective: to have better trained, more efficient consultants, but above all, to
create a dynamic, innovative and creative culture.
This approach was intended not only to promote the development of its staff
but also to directly benefit clients also involved in the collaborative process.
This posed an immediate challenge due to the nature of Euranova’s activities,
and the geographical distribution of participants.
Knowledge Plaza™ is a Whatever solution
www.knowledgeplaza.be
+32 10 23 59 30
Stated requirements
The primary need was for Euranova to have a solution
for managing knowledge, collectively, interactively and
openly. A knowledge base providing more than the
sum of individual knowledge within it, and one that
everyone, in whatever location, could use.
Collective. To meet this need and to capitalise on
the development of information and knowledge,
Euranova wanted a single platform.
Interactive. Interactive functions such as comments
and assessments were essential.
Openness. Euranova wanted to interact with its
clients via this platform, so needed to maintain
perfect control of security, access and the degree of
information visibility.
The solution : Knowledge Plaza
Euranova chose to implement Knowledge Plaza as
the solution in support of its knowledge intensive
business.
Knowledge Plaza is a collaborative platform for
information and knowledge management, integrating
powerful search capabilities.
This solution allows the sharing, organisation and
enrichment of different types of information in varying
formats (files, emails, favourites, contacts).
Knowledge Plaza is a real documentary production
tool, always available through processing to
dissemination, combining the wealth of social
networks with the characteristics and features of
"Web 2.0".
Benefits associated withusing Knowledge Plaza
For individuals
• Knowledge base: increasing skills through access
to each other’s knowledge and stimulation of
everyone’s natural curiosity
• Invitation to participate in the discussions, which
increases the sense of mutual responsibility rather
than that of hierarchy
• Space for sharing personal information on interests
and hobbies, which also contributes to building
mutual trust
For the group
• Capitalization of knowledge
• Transparent internal communication
• Sense of belonging
For management
• Alert on changing internal information status, close
monitoring of all information produced
• Status alert on exchanges relating to a client’s
case: close monitoring of changes in missions
• Human resource management and personal
development: space sharing between each
consultant and their direct management
• External communication: feeding the Euranova web-
site with news and information through Knowledge
Plaza
For the client
• Added value: experience, collective skill set and not
purely individual
• Access to a reserved shared space in Knowledge
Plaza for better interaction
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