Contents
Meaning Types of kiosks Application of kiosks Advantages Disadvantages
Meaning of Kiosks
An electronic device that provides information is interactive in nature and allows for input.
It can be created using HTML pages and graphics.
Types of kiosks
Ticketing Kiosk :
Internet Kiosk:
Financial Services Kiosk:
Movie Ticket Kiosk :
Photo Kiosk :
Other Types Of Kiosk:
Building directory and way finding kiosks
Visitor management and security kiosks
Applications
Kiosks in retail Kiosks in E -Government Kiosks in corporate/HR Kiosks in banking
Kiosk in E-Government:
Provide controlled access to e Government portals/websites
Increase access to information about local government programs & services
Publicise new government websites or initiatives
Provide local tourist information
Help bridging the digital divide
Kiosk in Corporate HR:
Provide access to a company's Intranet.
Provide access to online policies & practices.
Allow employees to easily change their personal information.
Highlight internal job postings/openings.
Improve overall internal customer service.
Ensure that no employees get left behind.
Kiosk in Banking:
Promote a bank's website.
Provide demonstrations of electronic banking.
Answer frequently-asked customer questions.
Highlight banking products, interest & loan rates, etc.
Kiosk in Retail:
Promote and provide access to store website.
Enable online transactions through store website.
Gathering feedback and suggestions.
Promote other store locations.
Advantages
Encourages self service
Allow easy maintenance
Reduces work load
Increases market reach
Ensure round the clock sales and service
Limit functionalities, enhances focus
Advertises
Disadvantages
Initial hardware cost
High installation and authorization cost
Development of custom software
Not for complex and technical transactions
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