Download - June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Transcript
Page 1: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

June 6,2011

Mr. Cliff GuffeyPresidentAmerican Postal Workers

Union (APWU), AFL-CIO1300 L Street, NWWashington, DC 20005-4128

Dear Cliff:

Certified Mail Tracking Number:7099 3400 0009 0514 3789

As information, enclosed is a copy of the second and final Post Implementation Review (PIR) forthe Queens, New York Processing and Distribution Center area mail processing study.

If you have any questions, please contact Jacqueline Adona at (202) 268-3800.

Sincerely,

Patrick M. DevineActing ManagerContract Administration (APWU)

Enclosure

(CA2011-478)

Page 2: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Dec-31-2010

November 28,2008

05-14-2011 21:44

Type of Distribution Consolidated: OrigInatIng

Facility Name & Type: Queens P&DC

Street Address: 14202 20tfl Ave

City: Queens

State: NY50 Faclltty ZIP Code: 11351

District: TIiboroArea: Nort1least

Finance Number: _Current 3D ZIP Code(s): 110,111,113,114

Miles to Gaining Facility: 12

EXFC omce: Yes

Plant Manager: Gloria Reid

Senior Plant Manager: Frank Calabrese

District Manager: LorraIne Castellano

Facility Name & Type: Brooklyn P&DC

Street Address: 1050 Forbell St

City: Brooklyn

State: NY50 Facility ZIP Code: 11256

District: Tliboro

Area: Northeast

Finance Number: _Current 3D ZIP Code(s): 112, 116

EXFC omce: Yes

Plant Manager:Senior Plant Manager: Frank Calabrese

District Manager: LorraIne Castellano

Approval Date: july 22,2009

Implementation Date: Jan-01-2010

PIR Type: Final PIR

Date Range of Data: Jan-0'1-2010:

Processing Days per Year: 310

Bargaining Unit Hours per Year: 1,750

EAS Hours per Year: 1,825

Date of HQ memo, DAR Factors/Cost or Borrowing!New Facility Start-up Costs Update t------------i

Date & Time this workbo<>k was last saved:

Area Vice President: Stephen J. Forte

Vice President, Network Operations: David E. Williams Jr

Area AMP Coordinator: Stuart Teger

NAI Contact: Bamara BreWIngton

PIR Data Entry PagePage 1 of 39

Page 3: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Approval Signatures

Queens P&OC

1135.1__---------------- _

.IL,..:-11:.:::3,L:..11:.;;4_~ ~ _

-::Q!19:-:.;..,·cc..in;::a""tinc;.ogZ-...-__ ._. _

Brooklyn P&OC11256 --_._-=_....__

Losing FacUlty Name and Type:Faclltty ZlP Code:Finance Number:

Current SCF ZlP Cocte(a):

Type of Olstrlbutlon COfl$Olldated:

Galn.ng FacUlty Name and Type:Fadllty ZIP Coa.:Finance Number:

Currcmt SCF ZIP C«fe{a}:

Implem~mtationDate:

Date Range of Data: Jan-01-2010

PIR Type: EJfl~lPIR ..to Dec-31-2010

U.·.&::.1W2 tUJIAaJtit $.

ACKNOWlEOOEMEHT OF ACCOUNTA81UTY 11lC~l'lOW!edg&!hat I am acco<Jl1tilb1e forr~ i.IOC $Vpportfflg the Inlegn!)' of a!1 o!f>Cl/Il pl»W ,eporo"lllIYS!ems 'ndodfflg lma'1Ctlll r~l!I 1lrld !hose !e!1lbnQ lC ::ompIiance with con.traetIIig. complement, c.r Sl1'l1.Mlf ~OIts 11l~ the ,n.Mt!'rn!ll'lt at\d t!!XP!!f~offundt aa \IIIllllllS a'rl systems to~. to our !>.,_.ers

~IX';'

Piant Manager:

Senior Plant Manager:

District Manager:

GljiNlNG FACI!.[TY;

Plant Manager:

Senior Plant Manager:

District Manager:

~.~._.-SignalUfe

~~'!!'!'!!"!!'------------"""""'l"""'" .=•.~---"""""""----~------AREA 0EffC£;

Area Vice President:

c

VICe Pr8$ident Network Operations:

Comments: _

...._-_._---------

Page 2 of 39PIR Approva! Signatures

Page 4: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Executive Summary PIR Type: Final PIRLast Saved' May 14, 2011 Date Range ot Data Jan-01-2010 - Dec-31-2010

, Losing Facility Name and Type:Street Address:

City:

State:Current SCF ZIP Code(s):

Type of Distribution Consolidated:

Gaining Facility Name and Type:Street Address:

City:

State:Current SCF ZIP Code(s):

SavingS/Costs

Function 1 Workhour Savings

Non-Processing Craft Workhour Savings(less MainVTrans)

PCES/EAS Workhour Savings

Transportation SaVings

Maintenance Savings

Space Savings

Total Annual Savings

Total One-Time Costs

Total First Year Savings

StaffingCraft Position Loss

Service

First-Class Mail Service Performance (EXFC O/N)

First-Class Mail Service Performance (EXFC 2 Day)

First-Class Mail Service Performance (EXFC 3 Day)

Customer Experience MeasurementOverall Satisfaction Residential at PFC level

Customer Experience MeasurementOverall SatisfactIOn Small Business at PFC level

Page 3 of 39

Queens P&DC14202 20th AveQueensNY110,111,113,114

Originating

Brooklyn P&DC1050 ForbelJ StBrooklynNY

Final PIR va Pre AMP

$14,670,135

$421,170

$2,334,793

($1,087,106)

$4,159,687

$0

$20,498,678

($203,697)

$20,294,981

350

Losing Current Qtr

94.81%

92.72%

90.39%

71.9%

76.6%

Final PIR va Approved

$8,533,783

$421,170

$2,080,934

($1,000,170)

$3,886,700

$0

$13,922,418

$938,868

$14,861,286

Gaining Current Qtr

92.99%

91.69%

89.38%

from Workhour Costs - Combined

from Other Gun- vs Prop

from Other CUrT vs Prop

from Transportation HeRand Transportation PVS

from Maintenance

from Space Evaluation and Other Costs

from Space Evaluation and Other Costs

from Staffing-Craff

from SeNioe Performance & CSM

from Service P9rformance & CSM

from SefVICe P9rformanc~ & CSM

from Service Performance & CSM

from Service Performance &- CSM

PIR Executive Summary

Page 5: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Calculation ReferencesCombined Losing and Gaining Facility Data: Pre AMP Proposed Final PIR

Function 1 Workhour Costs 13,058,292 $106,921,940 $98,388,157Non-Processing Craft Workhour Costs

$3,226,142 $3,226,142 $2,804,972{lesS Maintenance & TransportatiOn)

PCES/EAS Workhour Costs $16,761,783 $16,507,925 $14,426,990Transportation Costs $25,608,038 $25,694,975 $26,695,144

Maintenance Costs $41,550,218 $41,277,232 $37,390,532Space Savings $0

Total Annual Cost $200,204,473 $179,705,795

Total One-Time Costs $0

Total First Year $200,204,473 $192,485,648 $179,502,098

Staffing

Craft Position Total On-Rolls 2,410 2,324 2,060PCES/EAS Position Total On-Rolls 195 161 146

Final PIR vs Proposed

Final PIR vs Pre-AMP(Approved) AMP Approved AMP

Function 1 Workhour Savings $14,670,135 $8,533,783 $6,136,352Non~Processjng Craft Workhour Savings $421,170 $421,170 $0(less Maint/Trans)

PCES/EAS Workhour Savings $2,334,793 $2,080,934 $253,859Transportation Savings

Maintenance Savings $4,159,687 $3,886,700 $272,986Space Savings

Total Annual Savings

Total One-Time Costs $938,868

Total First Year $20,294,981 $14,861,286 $5,433,695

StaffingCraft Position Loss 350 264 86

PCES/EAS Position Loss 49 15 34

PIR Executive SummaryPage 4 of 39

Page 6: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Summary NarrativeLast Saved: May 14, 2011

Losing Facility Name and Type:Current SCF ZIP Code(s):

Type of Distribution Consolidated:

Queens P&DC110,111,113,114Originating

Gaining Facility Name and Type:Current SCF ZIP Code(s):

Brooklyn P&DC112,116

BackgroundThe Northeast Area In-Plant Support Office, with the assistance of the Triborn District, has completed thefinal (1 year) Post Implementation Review (PIR) of the Queens P&DC to Brooklyn P&DC AMP to determineif the Postal Service increased efficiency by consolidating originating mail processing operations from theQueens P&DC to the Brooklyn P&DC from Monday to Friday. (All of Triboro is AMP to Morgan P&DC onSaturday) The consolidation moved originating meil processing for ZIP Codes 110, 111, 113 and 114 to theBrooklyn P&DC without modification to the operating plan. The transfer of originating volumes from theQueens P&DC to the Brooklyn P&DC was completed by January 1, 2010

The Queens P&DC to Brooklyn P&DC originating AMP was the second phase of the Triborn District plan toconsolidate both Staten Island P&DC and Queens P&DC originating operations into the Brooklyn P&DC.

A new postmark was developed to include the AMPs in he Triboro District and include Brooklyn, Queensand Staten Island as shown below.

TRIBORO NY 112BKLYN-QN&STATEN ISL

29 APR 2009 PM 4T

Total Annual SavingsTotal First Year Savings

Final PIR va.fr!.BMf

$20,498,678$20,294,981

Final PIR va.~$13,922,418$14,861,286

The 1st PIR savings is well above the proposed annual savings of $6,576,260. The majority of these savingswas a result of staffing position reductions in all crafts The consolidation shifted an approximate AverageDaily Volume of 771,167 originating FHP from the Queens P&DC to the Brooklyn P&DC

~There were no service downgrades as a result of the Queens to Brooklyn originating AMP. Below is theTTMS First Class mail service performance for Brooklyn P&DC. FCM EXFC goals were not achieved in PQ4 FY 10 missing by 0.35% while 2 day EXFC made goal with a strong 0047% and 3 day EXFC also missedgoal of 92.85% with a 92.09%. Q1 included peak season Christmas and severe winter weather whichaffected EXFC service with ON service at 92.99% due to a snowstorm he last week of PQ 1. PQ 1 FY 11Through 12125110 OIN service was 96.19% 2 day EXFC at 91.69% and 3 day EXFC at 8938%. We expectservice performance to stabilize shortly. We have service performance improvement teams within ourperformance cluster.

Ovemlg t I 2 DayFiscal Quarter I percen~ercenta e

022009 I 97.06% L 93:-.:::6~6"!<::o:«'::-+I"-':"':__:':9-70.89% --I

032~_L 96.48% i 95.02% I _~~ 05% --J042009 I 96 29% I 94.63%---r 9243% !

--Q-i-201O-----r-·oo.16% -93850/;---+-----..

__._~.201O 95.29%___ 03 2010 ~ 95.81% I 9333% I

____0_4?o.1..O""""_ 9647% I 92.09% !___..9!2..9.!.1.. __--'~~=:c~_.J..._ 91.69% __1.......:=~938%.~

6rooklyn

PIR Summary Narrative

Page 5 of 39

Page 7: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Staffing ImpactsThe approved AMP proposal identified a reduction of 86 craft and 3 EAS posi ions due to the consolidationsof Queens's P&OC originating mail processing operations into Brooklyn P&OC Complement data at the endof PQ 1 FY 11 shows the consolidated operations complement has been reduced by 350 craft and 49 EASposrtions. The staffing reductions were much higher than expected due to the volume loss and several costreduction activities that took place at the same time such as tour compression, craft re irement incentive,EAS staffing realignment, BPI improvement over SPLY, and other local mail initiative cost reductions suchas elimination of (3) UFSM & (1) LIPS machines, Registry and PIVMS position reductions. several vacantEAS posrtions have not been filled due to an Area freeze on hiring but will be in the near future.

SDO & MOO to craft ra ios are slightly below requirements. Sites are working with Area HR to bring ratiosinto proper alignment

MDOs+SDOs to Craft 1

(1 :22 target)

1 : 181 : 20

Craft = FTR+PTR+PTF+Casuals, Craft = F1 + F4 at Losmg; F1 only at Gaining

MDOs+SDOs to Craft 1

(122 target)

1 : 201 : 19

Transportation ChangesThe approved AMP projected net annual transportation costs of (-$86,936). The final PIR (1 st PIR vs Pre­AMP) reflects a higher than projected annual transportation cost of (-$1 ,087,106) The breakdown of thesecosts were Brooklyn's PVS increased by (-$896,450) and their HCR also increased by (-$345,028) for a totalBrooklyn cost increase of (-$1 ,241 ,478). Queens saved on their PVS $168,907 but had a slight costincrease on their HCR of (-$14,536) for a total Queens savings of $154,371. The reasons for these increasecosts are as follows:

PVS Transportation: Gaining Facility - BrooklvnThe Brooklyn P&OC Final PIR is showing an increase of 68 schedules and 437,118 miles from the Pre-AMPstudy This has resulted in an approximate annual cost increase of $457,000. These increases were onlypartly attributable to AMP-related initiatives. There were new schedulesltrips added to improve the arrivalprofile of collection mail into the Brooklyn and compress the gap for 80% cancellations by 2000 Theseincluded new, direct service between the Brooklyn Plant to Jamaica; to Staten Island; to Queens and to theNorth and South Associate Offices (drayage that Queens MVS could not provide driver resources for).

There were non-AMP initiatives taken hat resulted in increased schedules and mileage in FY'10. Theseincluded new transportation trips in support of new/increased FCM-IPPS/Priority Mail volumes from mailingfirms and shippers (i.e. E-tronics, Gain Game, B&H Photo, Uncommon Goods, Cookies com, Mambate,Focus Camera, EZ Ink) as a result of diversion of these volumes from our competitors by our Sales force.Triboro is # 2 in the nation in new revenue from customer pickups

Other nOf1..AMP Initiatives that resulled in increased miles and schedules included the support of the "UltraPair" Transportation Network; the dosure of the NY Surface Transfer Center in the Bronx (HCR drayage)

Page 6 of 39

Page 8: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

and the partial transfer of operations to the Queens Surface Transfer HUB (existing PVS drayage lane);"Sunday Key-In Program" (mail drops to 24 stations + Far Rockaway on Sundays).

HCR Transportation: Gaining Facility - BrooklynHCR Contract 112X1 (Brooklyn P&DC- DVD P&DC) had been proposed prior to the implementation of theAMP. This proposed HCR contract was never implemented, nor further pursued, as the Brooklyn volumesfor the DVD P&DC were redirected to the Queens P&DC for cross-dock onto existing service. The proposedcost of $233,016 was never realized.

HCR Contract 11229 (Brooklyn P&DC - NY STC) was terminated for convenience on September 27, 2010as a result of the closure of the NY Surface Transfer Center. Its annual rate was $494,214. Most of the mailvolumes (non-NEA destination long hauls) from this HCR Route was re-directed to the new NJ SurfaceTransportation Center onto HCR 112UO (Brooklyn P&DC - NJ NDC/NJ STC/Phlladelphia MTESC). Theadditional cost for this consolidated HCR route was $477,983. The net result between the terminated NYSTC service and the new NJ STC resulted in a savings of $16,231.

PVS Transportation: Losing Facilty - Queens:The Queens Final PIR shows an actual reduction of 35 schedules and 56,176 miles from the Pre-AMPstudy. It is showing an annual cost decrease of approximately $15,000. However, this reduction wasnot 100% attributable to AMP-related initiatives. The reductions were mostly the result of a Zero-basing oftransportation that was finalized earlier in the fiscal year. Several trips were consolidated/eliminated. Manyof these reductions were offset by the detouring of approximately 20 trips originating from Flushing,Jamaica, and North Shore/South Shore stations and Associate Offices into the Brooklyn Plant Theseservice changes resulted in increased mileage. The trips had previously arrived at the Queens Plant Thiswas done to help improve the mail arrival profile percentage to bridge the gap to 80% cancella ions by 2000.

HCR Transportation: Losing Facility - QueensThere was a reduction of approximately $12,000 for HCR contract 110LO (Queens P&DC - DVD P&DC) as aresult of a negotiated service change reSUlting in a reduction in service during the AMP.

MaintenanceThe AMP projected annual savings was $272,986. The Final PIR savings (1st PIR vs Pre AMP) reflects ahigher than projected savings of $4,159,687. The increased savings are attributed to the following:

Queens - Maintenance Work hour NarrativeThe Queens Maintenance Work hour SaVings variance Final PIR vs Pre-AMP of $1,227,953 consists of thefollowing.

LDC 36 - $747,788 savings is a result of the Queens AMP losing the following pieces of equipment 5­AFCS's, 5 - BDS, 5 - VFS, ASD, DPRC, 1-CANX, Video Jet IJP's and LMS010. A staffing review wasconducted resuning in a reduction of 11 positions, 6 ET's and 5 MPE's.LDC 37 $418,514 savings was achieved through the WHEP staffing Area reevaluation of workload.This reflected a reduction of 6 positions.LDC 38 - $1 ,887savings was achieved through workload reductions as a result of the tour compressionand MS -47reevaluation.LDC 39 $23,688 is a cost There were no proposed changes in the Maintenance Operations SupportstaffingLDC 93 - $83,453 saVings are due to the reduction of training hours due to the elimination of equipmentresulted by the AMP

queens - Maintenance Stockroom and SuppliesThe Queens Maintenance Stockroom and Supplies SaVings variance Final PIR vs Pre-AMP of $1 ,271 ,713consists of the follOWing.

Custodial & Building Supplies & Services - line 31 and 34 savings of $100,438 can be attributed to thetour compression.Maintenance Stockroom Supplies - savings of $232,125 line 33 and 37, reSUlted in a reduction ofequipment supported by the AMP.Fuel and Utili ies - Garbage Sewer & Trash Removal line 42 is no longer paid at the plant level and ispaid by the District which showed a $59,304 savings. 'Fuel and Utili ies - Line 42 Heating 011 and Gas Heating resulted in a $60,759 saVings and Electricityhad the greatest savings of $868,038. This was primarily due to the elimination of the mail processingequipment (AMP) running and the tour compression initiative.

Total Overall Savings of the Queens Final 1 Year PIR 2010 vs Pre-AMP is $2,499,666.

PIR Summary Narrative

Page 7 of 39

Page 9: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Brooklyn - Maintenance Work hour NarrativeThe work hour savings variance Final PIR vs Pre-AMP of $818,696 consists of he following:

LDC 36 $42,875 is a cost which reflects the additional LDC 36 hours that would be needed tosupport the relocated equipment that Brooklyn the gaining site was to maintain, 3 AFCS machines, 3Siemens VFS units and 2 DIOSS machines Post AMP Brooklyn removed 2 UFSM 1000 machines, 1ClOSS machine, 1 LIPPS machine and replaCed the mechanical traymech system with a new reducedfootprint system. Soon after the equipment was removed a staffing review was conducted andadjustments were made to accommodate the new equipment levels

LDC 37 $246,826 savings, there were no proposed changes in Building Equipment staffing and thework hour savings were achieved through WHEP staffing reductions and residual vacancies in Article12 withholding.

LDC 38 - $230,455 savings, there were no proposed changes in Building Services staffing and thework hour savings were achieved through MS-47 staffing reductions as a result of tour compression (9posi ions in total) and residual vacancies in Article 12 withholding.

LDC 39 - $237,349 savings, there were no proposed changes in Maintenance Operations Supportstaffing, the work hour savings were achieved through WHEP staffing reductions (1 position) andresidual vacancies in Article 12 withholding.

LDC 93 $146,940 savings, there were no proposed changes in Maintenance Training work hours,the savings came from Pre PIR training initiatives in preparation for the AMP. Prior to he AMPBrooklyn held MLDP and piloted the ET Trainee program in hopes of recruiting ET'sIMPE's to fill longstanding vacancies and were very successful in doing so. The new hires' were scheduled prior to theAMP so those work hours were not realized during the PIR period and were actually inflated prior inpreparation

Brooklyn - Maintenance Stockroom and SuppliesThe savings variance Final PIR vs Pre-AMP of $841,324 consists of the following

Garbage Sewer & Trash Removal no longer hits line 42 at the plant finance level it is paid by theDistrict which showed a savings of $80,000

Custodian Building Supplies & Services line 31 showed a savings of $66,429 which in large can beattributed to the tour compression.

Gas Heating line 42 shows a savings of $523,229, during this period the Heating/Cooling system wasreplaced with new high efficiency equipment resulting in these savings. The original system installed inthe Brooklyn Plant was a Hitachi Para flow Absorption Unit which provided heating and cooling in oneunit but ran exclusively on gas to support both func ions which is no longer the case.

Electricity line 42 shows a savings of $505,648, during this time period Headquarters initiated 2energy conservation (reduc ion) project in the Brooklyn Plant which impacted this line. The lighting inthe facility was replaced with high efficiency computer controlled lighting and all of the hea ing andventilation equipment was fitted with variable speed drives. The replacement of the obsolete traymechsystem and the reduced foot print of the new system had a major impact on facility electric usage, thenew system uses the latest power roller technology where as the original system used large motor anddrives to power the system.

Total Overall Savings of the Brooklyn Final 1 Year PIR 2010 vs Pre-AMP is $1,660,020,

One-Time Facility CostsThe AMP package identified a projected first year costs of (-$1,142,565) which inclUded an upgrade toBrooklyn's 010 loose mail system at a costs of (-$1 ,007,000) along with a cost of (-$135,565) for equipmentrelocations. The Brooklyn 010 LMS upgrade was stopped.

EqUipment RelocationThe original relocations costs of (-$135,565) which included relocation of 3 AFCS's and 2 DIOSS climbed incosts to (-$203,697) for an increase in costs of (-$68,132) The 3 AFCS's rose from (-$125,565) to(-$183,697) and the 2 DIOSS relocation costs rose from (-$10,000) to (-$20,000) for a (-$10,000) increase.

SummaryThe AMP proposal to move originating Queens P&DC volume to the Brooklyn P&DC projected an annualsavings of $6,576,260. The final PIR after implementation reflects annual savings of $20,498,678. Based onthe approved AMP, Queens was expected to reduce staffing by 86 craft positions and their actual reduc ionwas 176 positions plus further staffing reductions occurred at the Brooklyn site with another 174 craftpositions for a total PC reduction of 350 positions. Comparison of data used dUring the feasibility stUdy andthe PIR indicate a 29.1% decrease in annual TPH volume at Queens. Volume loss at Queens as weil asearly retirement incentives, tour compression and other local initiatives at both Queens and Brooklyn drovecomplement reductions above what we expected.

Page 8 of 39

PIR Summary Narrative

Page 10: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Service Performance and Customer Satisfaction MeasurementLast Saved: May 14, 2011

PIR Type:Implementation Date:

Losing Facility: -::Q;:.:u:,.:e:.::e.:..;ns.::...:-P:.::&:.;:D-:c:....- _

District: Triboro...:...;.:.::..::.;~-------------

After AMP

Gaining Facility: -=B;.:.,ro;.;o::.;.k:.;Jly~n;..;P...;&:;;D:;.C~ _District: ...;T.;.r;,:ib;,:o...;ro=-- _

Final PIR01/01/10

• Customar Salisfaction Measurement (CSM) became Customer Expenence Measurament(CEM) in 2010 Data reffect. mo.t recently completed quarter availaOie in CEM

Overall Salisfaction (Overall Expenence)

Salisfaction WIth ReceIving (Expenence wrth recelvmg)

Satistactlon wrth Sending (Expenence WIth sending)

Satisfaction wrth most frequently VISIted PO (Expenence witlh most frequently visited PO)

Sallsfaction wrth most recent contact Wltlh USPS (Expenence With most recent contact wrth USPS)

Likely to recommend the USPS

01

04a

08a

012a016a

019

After AMP

(15) Notes _

Page 9 of 39

[1fi:t-----:..,;,7-----+-----:-;.,:.;.----i

Residential Top i

t=~~=l=~~#~~~~=j~~~~-~~f}~~O'·~-,__ 9.~11_---: __ . 61701o __! 613%

Q12a 59200% --i 56.4%" ..• __ ~ __ ._,,__ ..>_ ,.__u+ ~_,~ _.'__ ._.~_ ...__._ .'. _. _._ ...•._..__

Q16a! 427.% 440%Q19 71,9% 72,5%

PIR Service Performance and Customer Satisfaction Measurement

Page 11: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

PIRT

ype';"~';;;:;';~"PIIl""'O'Jiiimi==~s",ma;a=,..="""'I'\iii"""""I

Co

mb

ined

Facilities

IT

_o

fom

r-...C_0rJg!n!Il0!l

«n

/*'~~~~~m

!17

i~~SIn"

BQ

2~O

3alo:l5~~~~~~~~~~~~~~~t3iT

i"137T1

WortdlO

Ur

Co

sts·Com

binedF

ltcilitiesl...aIt5.....a

""

H.2

Dl1

o-~ofOata:~

to0le0)1

2110

..........

PlR

Wcrlh

ou

rC

osb

·~

F_

Page 12: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

$7

4

$1

J,28

0

$57I

$7

5,9

72

,.FI~PlR$79,688

$1

,85

O.5

61

!$

1,6

J.(,57

4

S30,045

$2

7,5

65

\$

0$

1,6

S'U

34

I$

82

5,1

60

$3<42.820I

$0

$4

60

,83

1I

$1

,78

6,5

02

$0

I$

0

$431,491\

$7

18

,60

7

$514,968I

$1

7,7

48

$1

93

,36

7I

$6

70

,78

3

~890071

$3

34

,28

0$6Q-3,~97

$4

21

,63

0

$1

,29

71

5111

$374I

$0

$3

91

,01

5J

$8

4,6

75

$&

(19

21

$0

$004,222$

10

$1

3,1

38

J$

7,8

75

$9

,91

3$

38

0A

55

$2

20

$4

93

77

$5

2.9

58

$9

,61

6

$7

92

,90

1~~$-1,617,602

$1

.TIe

16

7$

1,0

62

,08

0$97~,662

$0

$1667

89

$0

$1

19

SO$

0$

0

$5

02

,14

5I

$2

,37

4

$1

7,4

54

j$9&

4

$0

I$352

$4.:1,541I

$4

63

~'~~----so

$120.'173I

$3

77

71

$263,120i

$1.94D,677

S1102

S83

$4

62

223$

49

8,0

19

$7317.018

$3

80

82

9SO

$141

$0

J$

35

5,6

99

$0

1$

36

.88

3

$2

77

,20

6!

$1

72

,66

2

$9

75

,95

0$

75

9,0

84

$5H3,036

$4

98

72

4$

1,1

52

,95

0$

1,9

20

,04

1

$7

15

$0

$1536

167$1

220,883$4-4106

$316,354$

0$

0

$23,1741$48.036

$6

1,0

18

1$

0

$1

29

,28

1j

$(I

$4,039,981I

$4

,40

4,6

33

$24415156

$2~

I$16,5S

9

$0

I$

0

$0

I$

0

$2

51

$0

$9

82

6,3

02

$1

2,4

02

46

1$

53

18

17

8$

5.3

13

41

2$1,441

$0

~5,B76

j$10-4,337

$3

,61

2\

52,027

$0

I$

82

4.2

73

$222$

46

7$36.792

$537,828$

39

2$

36

8~6,3n

!$

1,2

08

$2

,91

7\

$2

,85

5

$1,380587

$988884-$162,1.011

$2

se564

$4

1,0

16

$8

0,4

15

$9

36

26

52

12

62

5$

22

23

$1

1,0

84

$4

78

,94

3$6,245

$5

81

82

8$93,97el

$1

23

27

$3

28

$1

67

01

02

$2

75

76

2$656,3-81

$1

21

3

$1

,59

4,5

79

l$

1,5

54

,28

7-__

-=c$84~~)552L

$5

23

,53

7$1,076~7T-~~$65{).303

I5867, 924

1$3-,~

so$

16

8

/12

2

11

21

f32

8

/81

5

!1

41

du

/14

2

f1.015

11

40

11

4ll

12

00

12

91

12

13

/11

4T

fis

12

30

f24

4d

12

45

12481

24

712-481

24

9T2561

25

71

2%

14

02

14

42

T«5

14

46

15541

62

91798f8

12

12

25

1009

O,,-m

lofo

lN

um

l><

n

(11

/13

11126

214/;2142"3TI232'"233Tffi264726426S7265275i2752

85

/28

5295i2953

40

/34

0403T403~Q5T.105

40

6f

40

6~448

t448

i4

95

/49

5'

50

51

50

5547

!54

7~5

55

/55

5~~562

f56

2565TS656

07

/60

76

12

/61

26

l9f6

19

62OT

i0O~6T

iTifi7

793f

79

3i

81

3/8

13

i16T816~6/846

89<1f

8948

95

/89

58

96

18

96

B9778979

18

/91

8919i9199

65

19

65

02

21

00

3000

I0

12

08770130

68

/01

6200

/022325702B4

85

/04

360310507

98

/06

0---rlO

O1109

PIR

Wo

rt;ho

ur

Costs

~C

ombl:ned

FacAA:Jes

Page 13: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

$0

$0$0$0

'0 '0 $0

$0 $0

$0

$0 '0$"0$0$0$0 '0$0$0 '0 $

0$0$0$

0

$0

$0$0$0 $0

$0$0$0$0 $0

$0

'0$0 '0$0$0 '0 '0 .0 $0

$0

$0$0 $0

$0$0$0 $0

$0'0$0$0 .0 $0

$0

$0

$0so $0

$0

$0 $0

$0

$0$0

$0$0

$0

$0$0 $0

$0

$2

44

55

~$

67

9$18,852$16,252--W

$0

$32221$351,342

10

FIIlMF'rR

.........Annu.

WO

fiIho

ur

Co

sts

{11

PIR

Wo

rkho

ur

Co

sts~

Co

mb

ineQ

Facilities

Page 14: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

fI

fl

t 00000000000000 0 00000000000000000000 0 00000000000000000 0 000000000000

JI

f1

j

iJ~'0M...... ~

i &:~l)'

Page 15: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

PIR

Ty

pe

·~~;:.i::;::::,li::c~~RR~_=m-=""'"'~:-""=""=aJj"Z-="'''fO-='=FirstPlR

PIR

Wo

rkho

ur

Co

sts

·Losing

1)

losin

gF

acility.::Q"'u:::e6::;".:.:.:..;P...:&::D::..:C"-

_

Typ

eo

fD

istribu

tion

Co

ns

olid

ate

dO

riginating

Wo

rkho

ur

Co

sts-

Lo

sing

FacU

ltyLast

SilV

edM

ay14.

201t

IF

un

ction1

11I

$.46.06

uI$52..

.13

$48.6214

$.4QS7

15~'

$31.651

10

-•

17!

$42.3319

I$

38

.15

Date

Ran

ge

of

Data

Jan..Q

1·2010to

"'-$

0$

0$

0$0$0$0$0

$848,201$0$0$0$

0$

0$0$0$

0$11,835

$1,339,508$0$0

$565.665$1,928,031$1,964,450

$0

$0$0

$0$0

$0

$0$0

$0

ro$424,990$500,249

$0

$510,629$114,572

$0

$0

$0

$44,065$2,251,283

$0$201,104$103,829

559,804$1S

4.493$48,403$68.835

$0$0$0

$100,456$38,021$

83

21

6$1,696,917

$96$1,2\l6,09ll$1,638.642$2,107,058

$188.050

Dec..J1·201Q,..

FinalPtR

$405.193$0$

0$0$

0$25.604$0

$638.932$

0$149,701--$

0-

$1

5,3

14

$107,973$

0$0

$77,824$107,227$916,248$

36

7,1

13

$188,564$674,822

$2,284,796$1,794,747

$149,896$0$

0$T

iS$22,786

$0

$0$0$0$0

$752,339$502,835$121,231$235,243$121.918

$0$28,617

$5,053$0$2,566,841$0

$105,164$41,407$27,S

45$193,979

$63,499$57,677$14.569$14,334$11,266$66,875$42,270

$183.961$1,476,800

$0$1,171,398$1.461,671$1,965,925

$150.369

Page 16: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

(11

Page

15o

f39

No

Ca

leN

oC

alc'N

oC

aIe

No

Calc'

No

Ca

leN

oC

alcN

oC

ale

No

Ca

lcN

oCaJc

NoC

ak:N

oC

aIe

No

Cate

No

Ca

ieN

oC

a4cN

oCak

No

Ca

IeN

oC

No

Ca

leN

oCale!

No

Ca

No

No

Ca

ic

An

nu

atW

orkh

ou

rC

osts

p-$451

5948,949$1,248,114

$32,2745520,401

$26,826$2,778,22251,594,579

$0$0

$1,297$273.074

$7.706$352,536

$10,127$990,822$656,361$792,901

$1,778,1675974,662

$15,489$44,536$11,478$

0$0

$0

$0

$0$

0$0

$288,3285191,825

$1,152,950$

0$0

5388,944$0

5129,281$244$

0$25

$2,329.6435393,887

53,612$5,265,138$2,775,912

$1,441

Fin.aJPlR

$0

51,368,492$1,026,747

$0

$1

79

,05

2$814

$2,4oo,5M$1,554,287

$331,456$457,017

$111551,104

57,826575,005

555$38,604

$1,21351,615,45151,061,317$

0$9845366$0

537,77151,208,295

$355,699$1,416,617

5379,098$49,377

$4,258$406,472$189,837

$1,048,55251,251$

0$

0$168

$0

5156$0$0

$2,057,848$439,113

$2,027$6,461,69852,539,109

$0

$0

$447,700$368$138

$822,318536,883$75,972

$2,751$8$0

$0$0$0$0$0$0

$0$0$0$0$0$

0$0$0$0$0$0$0$0

$0

$0

$0$0

PIR

Wo

rkho

ur

Co

sts-

Lo

sing

Page 17: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn
Page 18: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

PIAType'

"~'<;·""'::"MiiR5-:_=="~-;:~==;:;;"'lii=F1t:....:nPlRG

aIIliAg

hclilty

.!!!ro<*!)onl!l!S~~P::!&:!:DC!l;:..._

TlIIM

'<>

flllotJ

lb-...c

_~

Wot1<hour

C""ts

-Gaining

Facility

L.-ts

..,o..,

1<t.2011

0tIle

llano-01

o.ta~

l<>

.412.

e3

1a

tt~til

PR

W<lftlt>o<K

C<>ldI

-G

eifWIg

Page 19: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

~$324.211

..!!!.H

41

01

.l1l8

$f1

allS

Osol!!.SO

lO4.l!l2

RIM

......PlIl

$OO

QJl21

1,~.378

~$3JH2.tS

1so$

38

7,1

51

t.213.7~

"iO

.-~al'~~S4<>.~

so$3<~1

1010

"iOSOJC$2.3-10.187

$..-''''''

$5,Q<

40:.?M.$

2,n

4.3

03~$(10,127

$C1

1,0

70

$1.fI07

'"-!1.$1O

Il$

2:l2

,eH$t1.D

64~_.-$Z5e.~

~:~>160

$0

$1,~.51"

..l!!.1

8'-

;$17Letl2

san

.53

7

~$

0,t

.22'0.883

~$C

$8

3$4G

6,OtO

S3e0JI~

$'41S

352$2,374

$I)

$0

$1

$I)

$tO

PR

WO

OID

oufCo

m-G

""""'l

Page 20: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn
Page 21: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn
Page 22: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

IO

ther

Wo

rkho

ur

Mo

veA

nalysis

ILosing

FacWty

Queens

P&

DC

Gam

ingFacW

tyB

rooklynP

&D

CD

ate

Ra

ng

eo

fD

ata'01101110

to12131110

38747

$4

4635

87

$4

39

66

33~461945

38$

90

21

3$

90

21

3$

75

26

36

75

0$

8,1

68

31

1$

77

59

89

6$

74

21

,25

23

6$

76

17

75

4$8

02

0M

O$

76

61

,11

289

470$119

$119$

08

9$

0$

0$

089

515$

94

70

$9

47

0$

21

39

89

$1

06

60

$1

06

60

$0'82

57

0$

12

34

59

$1

23

45

9$66

78

782

$0

$0

$0

82571

$3

45

$345$

082

$0

$0

$0

03

581$168,687

$1

68

68

7$198,665

03

$7

18

,88

8$718,688

$716,86502

582$

32

58

82

$325,682$

22

70

18

02$

36

90

39

$3

69

03

9$380,615

346

14

$1

08

37

9$108

37

9$

43

55

234

$0

$0$14,496

39

61

6$100,507

$100,507$100,930

39

$6

77

10

$67,710$58,175

316

17

$2

91

72

$2

91

72

$41,46831

$1

62

62

$16,262$36,737

39

62

4$

11

03

2$

11

03

2$

30

90

39$

27

76

84

$277,684$242

15

039

634$

10

0$100

$7

939

$0$

05

42

503

67

3$679,985

$8

79

,98

5$566,237

03

$64,216$84,216

$0

356

76

$2

35

$2

35

SO3

5$

0$

0$0

316

79

$408714

$4087

14

$3

80

96

731

$4

64

26

5$464

26

5$

49

72

50

39

74

5$

80

68

77

$8068

77

$8381

05

39

$9

83

50

8S

98

35

08

$7

90

80

438

74

9$244

$244$

038

$5

95

$5

95

$84636

751S

728$728

SO3

6$

69

7$

69

7$

21

337

75

3$

27

14

10

2$

27

14

10

2$

22

95

58837

$1

60

8,4

36

$1

,60

84

36

$1

41

9,2

64

32761

$4

46

$4

46

SO32

$0

$0

$0

32762

$1

37

$137SO

32$

0$

0$0

317

63

$1269

23

$1

26

92

3$137,503

315

41

81

8$

41

81

8SO

31764

$7

53

68

$75,368$

81

,60

831

$0

$0

SO3

47

65

$84

31

,55

2$

8,4

31

55

2$

8,2

31

03

334

$7,878,230$7,878,230

$8,387,24534

76

6$

16

89

73

2$

1,6

89

73

2$

1,7

45

88

23

4$

27

14

08

0$

27

14

08

0$

26

62

98

98

95

10

$3551

63

$9

8$

98

$2,00634

60

5$

10

19

33

82$

66

66

6$

66

66

6$

70

50

46

5691

$1

71

68

18

3$

66

81

3$

66

81

3$437

$5

67

07

$5

6707

$481$

28

3$263

$8

6$

65

06

7$65,067

$0

$1

89

$1

89

$8

89

$3

42

65

43

$3,426543

$812$746,559

$746,559$95,601

$1

55

4$1,554

$278$

29

4$294

$3

21

0,7

82

$688,904$

3,0

35

PIR

Oth

er

Wo

rkho

ur

Co

sts

Page 23: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Totals.

692.?&!

631,986623,1l65

$2

6,6

«,0

95

$28,166,725$27,121,012

Page

22o

f39

Totals

666,812675,762

620,081$27,374,608

$27,777.795$:27,018,071

PIR

Other

Workhour

Costs

Page 24: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

10

69

8$

1.1

95

70

5$944

60

7$1

23

99

35

106

98

$0

$164187

$010

70

0$840,727

$672581

$197,91810

70

0$5,812

$8

82

71

$010

92

7$738,741

$6

57

48

0$

46

1,0

92

109

27

$1,056,858$1,058

85

8$694

04388

45

9$

14

6$146

$0

884

59

$0$

0$0

88

477$

33

$33$

088

47

7$

66

$6

6$

86

35

62

4$

68

0$

68

0$

035

62

4$

35

$3

5$

1,3

36

106

30

$24$24

$0

106

30

$0

$0

$5

59

88

0671

$70,143$70,143

$1

55

30

18

0671

$2

47

53

6$247,536

$191,6353

06

79

$4

98

71

$4

98

71

$6

91

92

30

67

9$

0$0

$0

106

99

$364397

$3643

97

$3

77

18

510

69

9$509

$509$0

10701

$2

01

6898

$2

016898

$11

72

57

01

0701

$0$

0$0

307

58

$96,927$96,927

$030

75

8$

82

74

3$82,743

$8

92

36

30

75

9$721,888

$721,888$

71

3,6

93

30

75

9$

10

97

59

6$

10

97

59

6$1,236,791

01922

$1

24

73

6$

12

47

36

$133,08601

922$

11

03

79

$1

10

37

9$1

359

33

$1

99

65

4$199

65

4$

=1

39

35

933$

90

37

5$90

37

5$1

35951

$1,820,884$

1,8

20

88

4$1,768,141

35

951$

1,3

14

87

7$

1,3

14

87

7$1,3

88474

$03

0901

$111$111

$7

97

10702

~90,526

109

28

$4

,07

44

33

$4

,07

44

33

$3

,50

86

60

$4

38

,99

9$443,637

$69,048

PIR

Oth

er

Wo

rkho

or

Co

sts

Page 25: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

II I

~~

0)

'"'0'"'t"~ NQ)0>

'"a..

~

<il;;I-

Page 26: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

To

tals7,289

72

89

2,.13$248,3"3

$2

.8,3

"3$87,263

Totals2J1,777

2J1,77715,025

$1,028,633$1,028,633

$570,068

ID

istributionto

Other

PIR

Worksheet

TabsI

Page

25o

f39

PlR

Oth

er

Wo

rkho

ur

Co

sts

Page 27: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tr~.sPOftlltiM

0

M-'ntanW

lce:0

Su

aa

$0

a0

$0a

0$

00

0$0

a0

$00

0$

08

66

96

4$

37

13

38

91

,8

75

03

6$36

9235

70

00

$0

a0

$08

45

,67

0$36,158,017

After

889,290$

37

,57

34

03

00

$0

00

$0

0$0

Adl

0$

0

00

$00

0$

07

45

00

1$

33

80

9054

PIR7

85

273$

35

41

43

50

00

$0

00

$0

84

56

70

$3

61

58

01

78

89

29

0$

37

57

34

03

00

$00

0$

0

00

$0

00

$0a

a$

0a

a$

00

0$0

00

$0

00

$0

00

$0

To

talA

di0

$0T

ot.IAd,

a$

0

Page

26o

f39

PIR

Olh

er

Worl<

hourC

ost>

Page 28: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Staffing - CraftLast Saved May 14, 2011

PIR Type: Final PIR

Losing Facility: Queens P&DC

Craft Positions

Function 1 • ClerkFunction 4 - ClerKFunction! Mail HandlerFunction 4 Mail HandlerFunction 3A Vehicle ServiceFunction 38· MaintenanceFunctions 67-£9 . LmtdlRehabiWCOther Functions

Total

Data Extraction Date: 01(15111

CllangeAOlllysis

Po.1tloMPereent

(10)1st PIR vsPreAMP

{Hal

Data Extraction Date: 01(15111 Varianc.s Total On-Rolls

Pereent

(21)

Change Final P1R VlI Final PIR vsAnalv*is Pre AMP Pn:;poS<ld

PlHlltlons

Craft Positions

Gaining Facility: Brooklyn P&DC

Function 1 . ClerkFunction 1 . Mail Handler

Total

Function 3A - Vehtcle ServtceFunction 38 Maintenance

LmtdlRehabiWCOther Functions

Page 27 of 39 PIR Staffing - Craft

Page 29: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Page 28 of

Staffing - PCES/EAS

Losing Facillty:-:Otu;Qn==,,~P&;;::.;;.OC;::;.- _Data EJ<tr_oo Oote 111512011

PCES/EAS Positions(11

Position Title

1 PlANT MANAGER (1)

2 MGR 1N-PtANT SUPPORT3 MGR MAlIiTENANCE4 MGR DISTRIBUTION OPERATIONS56 MGR TRANSPORTATlONiNETWORKS7 MGR DISTRlllUTION OPERAnONS8 OPERAnONS NOUSTRIAL ENGINEER F E9 OPERATIONS NOUSTRIAL ENGINEER FE10 OPERATIONS SUPPORT SPECIALISTI I MA NTENANCE ENGINEERING SPECIALIST12 MGR OISTRlIlUTlON OPERATIONS13 MGR MAINTENANCE OPERATIONS SUPPT14 MGR MAINTENANCE PLANN NGlASSETS15 MGR PVS OPERATIONS16 MGR FIELD MAINTENANCE OPERATIONS17 OPERATIONS SUPPORT SPECIALIST18 OPERAT SUPPORT SPECIALIST19 SUPV DISTR BUTlON OPERATIONS20 SUPV MA NTENANCE OPERATIONS21 SUPV MA NTENANCE OPERATIONS SUPPORT22 SUf'V MA NTENANCE PLANNINGIASSETS23 SUPV TRANSPORTATION OPERATIONS24 N£1WORKS SPECIALIST25 ASSOCIATE SUPERVlSOR-OIST DPS26 OPERATIONS SUPPORT SPECIALIST27 MA L FLOW CONTROlLER28 SECRETARY (FLO29 OPERATIONS NOUSTRIAL ENGINEER (FI3031

394041

4243

45

47

4950515253

55

57585960

Last Saved. May 14, 2011

PIR Type: Final P R

On-Rolls

(7j

oo

oo

o

o

228

oo

2ooo

2oooo

ooooo

PlR Staffing - PCESIEAS

Page 30: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Gmlng Facility: ~Bc::.;oolt=;:,I!yn~P..::&:,:,D:-,,:C,=,.- _Ollta Exlra<:tion o,m, 1/1612011

F-.ce'

PCESIEAS Positions

414243

45

47

495051525354

55

57565960

"'-" ANI,.." -,... ..~ ""-- -- 10- -21.9% -11.8%

(l8)(17)Total PCESJEASI

Position LOS~_~_4...9:--_--:~--:~:",1_6--:::---J~~"~bward~"'EWtNliMt~)

Page 29 of 39

PIR Staffing - PCESIEAS

Page 31: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tra

nsp

orta

tion

-P

VS

last

Sa

ved

:M

ay

14,2011

-to

-D

ec-31-2010

PIR

Typ

e:

FinalP

IR

Date

Range

ofD

ata:Jan-01-2010

$0 68

426,446

$376,526

6S437,118$0

$385,064

(9)V

arianceF

ina

l PIR

vsP

reA

MP

o 93 8$0

16 43

(a)

PIR

$533,986

$1,481,031

$1

1,5

84

,22

3

$11,050,235

13

$0 o

44 (7)

11 1D

$1,104,505

Ga

inin

gF

acUlty:~r.:.n:...P.;;.;&DC=--------------_

_F

ina

nce

Nu

mb

er:_

$504,043

$9,916,915

$10,480,958

$513,252

$10,121,284

$10,634,536

(2)(3)

(4)(5)

Va

rian

ceV

aria

nce

Pro

po

sed

Fin

al

PIR

Fin

alP

IRvs

Fin

alP

IRvs

Pre

AM

PP

ron

ose

d

4750

88

98

23

22

230195

1,519,4011,480,595

$1,215,593$1,214,008

II

Ir:=PV

SLeases

$~I$~I

$ol$0'I

TotalV

eh

lde

sL

ea

sed

To

talLease

Co

sts

Lo

sing

Fa

cility:Queeos!""'P_&....;DC.....;...

_F

inanceN

um

be

r:~'-

_

(11)T

ota

lFinalP

IRvs

Pre

AM

PT

ran

spo

rtatio

n-P

VS

savin

gs:

$727,542(T

hIsn

um

be

radded

tothe

ExecutIV

eS

umm

ary(12)

To

talF

ina

lPIR

vsP

rop

ose

dT

ran

spo

rtatio

n-P

VS

savin

gs:

$732,828(T

hisn

um

be

raddedto

theE

xecutIVe

Sum

mary

)

(13)N

otes:=====

Pa

ge

30

01

39P

IRT

ransportation-

PV

S

Page 32: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tra

nsp

orta

tion

-He

RLastS

aved:M

ay14,

2011

11

0L

O

Route

#

#DIV

lO!

#DIV

/O!

#DlV

/O!

#DIV

/OI

#DIV

/Ol

#DIV

/Ol

#DIV

/O!

#DIV

/OI

#DIV

lOI

#DIV

IOI

PIR

Type:

Fin

alP

IR

CT

for

Outbound

Dock:

(1)

Fin

alP

IRA

nn

ua

lC

ost

(6)(4)

(3)

Lo

sing

Fa

cility:...:Q..::..u_e_e..::..n..::..s_P_&...:.,D......C:....-_

Typ

eo

fD

istribu

tion

Co

nso

lida

ted

:O

rigin

atin

g

Da

tao

fH

CR

Da

taF

ile:

01/01/11i

ooo oooo o oooo oo oooo oo ooo oo o (1)

Pag

e31

of39

PIR

Transportation

He

R-

Losing

Page 33: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tra

nsp

orta

tion

-P

VS

last

Sa

ved

:M

ay

14,2011

-to

-D

ec-31-2010

PIR

Typ

e:

FinalP

IR

Date

Range

ofD

ata:Jan-01-2010

$0 68

426,446

$376,526

6S437,118$0

$385,064

(9)V

arianceF

ina

l PIR

vsP

reA

MP

o 93 8$0

16 43

(a)

PIR

$533,986

$1,481,031

$1

1,5

84

,22

3

$11,050,235

13

$0 o

44 (7)

11 1D

$1,104,505

Ga

inin

gF

acUlty:~r.:.n:...P.;;.;&DC=--------------_

_F

ina

nce

Nu

mb

er:_

$504,043

$9,916,915

$10,480,958

$513,252

$10,121,284

$10,634,536

(2)(3)

(4)(5)

Va

rian

ceV

aria

nce

Pro

po

sed

Fin

al

PIR

Fin

alP

IRvs

Fin

alP

IRvs

Pre

AM

PP

ron

ose

d

4750

88

98

23

22

230195

1,519,4011,480,595

$1,215,593$1,214,008

II

Ir:=PV

SLeases

$~I$~I

$ol$0'I

TotalV

eh

lde

sL

ea

sed

To

talLease

Co

sts

Lo

sing

Fa

cility:Queeos!""'P_&....;DC.....;...

_F

inanceN

um

be

r:~'-

_

(11)T

ota

lFinalP

IRvs

Pre

AM

PT

ran

spo

rtatio

n-P

VS

savin

gs:

$727,542(T

hIsn

um

be

radded

tothe

ExecutIV

eS

umm

ary(12)

To

talF

ina

lPIR

vsP

rop

ose

dT

ran

spo

rtatio

n-P

VS

savin

gs:

$732,828(T

hisn

um

be

raddedto

theE

xecutIVe

Sum

mary

)

(13)N

otes:=====

Pa

ge

30

01

39P

IRT

ransportation-

PV

S

Page 34: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tra

nsp

orta

tion

-He

RLastS

aved:M

ay14,

2011

11

0L

O

Route

#

#DIV

lO!

#DIV

/O!

#DlV

/O!

#DIV

/OI

#DIV

/Ol

#DIV

/Ol

#DIV

/O!

#DIV

/OI

#DIV

lOI

#DIV

IOI

PIR

Type:

Fin

alP

IR

CT

for

Outbound

Dock:

(1)

Fin

alP

IRA

nn

ua

lC

ost

(6)(4)

(3)

Lo

sing

Fa

cility:...:Q..::..u_e_e..::..n..::..s_P_&...:.,D......C:....-_

Typ

eo

fD

istribu

tion

Co

nso

lida

ted

:O

rigin

atin

g

Da

tao

fH

CR

Da

taF

ile:

01/01/11i

ooo oooo o oooo oo oooo oo ooo oo o (1)

Pag

e31

of39

PIR

Transportation

He

R-

Losing

Page 35: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

oooooooooooooT

otals

oooooooooooooo45,291

$0

Va

rian

ces

To

tal

An

nu

al

Co

sts

#DIV

/O!

#DIV

/O!

#DIV

/O!

#DIV

lO!

#DIV

/O!

Page

32o

f39

Ch

ang

eA

nalysis

Do

llars

PlH

"cent

(11

)

Final

PIRv

sP

reA

MP

$14,5360.0%

(12

)

Final

PIR'r.>

Pro

po

sed

$219,770O.O"/O

PIR

Transportation

He

R-

Losing

Page 36: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Tran

spo

rtation

-H

eR

LastS

aved:M

ay

14,2011

#OlV

fOI

#OIV

IO!

#OIV

IOI

#OIV

/O!

#OIV

IOl

#OIV

/o1

#OIV

/O!

#OIV

/OI

#OIV

IOI

#OIV

/Oi

#OIV

fOI

#0

1V

i0!

#O

lv/OI

#OIV

/OI

#OIV

/O!

#OIV

/O!

#O

IV/o

!

#DIV

/O!

#DIV

fOl

#OlV

fOI

#OlV

fOI

#OIV

/OI

#OIV

IOI

(10)

Fin

al

PIR

An

nu

al

Co

stIMlle

(9)

PIR

Typ

e:

Orig

ina

ting

PIR

Tra

nsp

orta

tion

He

R-

Ga

inin

g

CE

Tfo

rO

GP

:

CT

for

Ou

tbo

un

dD

ock:

(7)(6

)

Pro

po

se

dI

Fin

al

PIR

An

nu

al

An

nu

al

Co

st

Co

st

ce

Tfo

rC

an

cella

tion

s:

i

CE

Tfo

rIn

bo

un

dD

ock:

(4)

()() ()() o()oo ()o ()oo ()o ()() ()()() () ()() ()() ()

(3)

Ga

inin

gF

acility:

.:B::.:.;rOO::.:.k~ly:.:..:n:..:.P..:&:.:DC:.::.---:"

_

Type

ofD

istributionC

onsolidated:O

rigin

atin

g

Date

ofH

CR

Data

File:

,j

oo o() oo ooo o oo oo oo oo()

(1)

11

22

9

112X1

112UO

Ro

ute

#

Page 37: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

oooooooo552,864

538,085

Va

rian

ces

To

tal

An

nu

al

Co

sts

#DIV

fOI

#D1V

fOl

#D

IVfO

l

#DIV

IOI

#D

IVfO

l

#DIV

fOI

#DIV

IOI

#OlV

fO

Su

mm

ary

He

RL

osin

g&

Ga

inin

g

Ch

an

ge

An

alysis

Do

llars

Percent

lol;j

Galnin

(13

)I

(14

)F

ina

lPIR

vsP

reF

ina

lPIR

V5

AM

PP

roo

ose

d

$1

4,5

36

I$

21

9,7

70

$,345,028I

$47,571

(13

)T

ota

lF

ina

lP

IRvs

Pre

AM

PT

ran

spo

rtatio

n-H

CR

Sa

vin

gs:

(from

10sIOg

an

dg

ain

mg

facilitie

s)$

35

95

&4

(14

)T

ota

lF

ina

lP

IRva

Pro

po

se

dT

ran

spo

rtatio

n-H

CR

Sa

ving

s:(fro

mlo

sing

an

dg

ain

ing

facilitie

s)$267,341

IOIliII

(15

)(16)

Fin

alP

IRvs

Pre

Fin

alP

IRvs

AM

PP

rop

ose

d

HeR

$3

59

,56

4$267,341

PV

S$

72

7,5

42

$7

32

,82

8

(15

)T

ota

lF

ina

lP

IRva

Pre

AM

PT

ran

sp

orta

tion

(PV

S&

HC

R):

$1

,08

7,1

06

(Th

isn

um

be

rca

rne

dfO

lWard

toth

eE

xecu

liveS

um

ma

ry)

(16

)T

ota

lF

ina

lPIR

vaP

rop

ose

dT

ran

sp

orta

tion

(PV

S&

HC

R):

(Th

isnum

berca

rried

forw

ard

toth

eE

xecutiveS

um

ma

ry)

$1

,00

0,1

70

Pa

ge

34o

f39

PIR

Tra

nsp

orta

tion

He

R-

Ga

inin

g

Page 38: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Data

Extractio

nD

ate:-----

MP

EIn

vento

ryLast

Saved

:M

ay14,

2011

PIR

Typ

e:Final

PIR

Date

Ran

ge

of

Data:

Jan-01-2010

-to

-D

ec-31-2010

$135,565I

$203,697

(6)(7)

(8)(9)

Pro

po

sedF

inal

P'R

Va

rian

ce

!nF

inal

PIR

I'NilR

elocatio

nR

elocatio

nC

osts

Co

atsC

osts

8$125,565

$183,697

2$

0$

0

0$

0$

0

0$

0$

0

0$

0$

0

1$

0$

0

1$

0$

0

0$

0$

0

30So

$0

0$

0$

0

£)t:!!

$10,000$20,000

0i'i'

$0

$0

0$

0$

0

0$

0$

0

0$

0$

0

2$

0$

0

0$

0$

0

2$

0$

0

0$

0$

0

0So

SO0

$0

$0

0$

0$

0o o o 2 2o o 6o 2o 3o oo° o o II30

(5)

UF

SM

CS

BC

S

UP

S

TA

BB

ER

FS

S

ClO

SS

AP

PS

DIO

SS

DB

CS

SP

BS

AF

SM

-Ai

AF

SM

100

DB

CS

-OS

S

MLO

CR

-tSS

MP

BC

S-O

SS

AF

SM

AT

HS

LCT

SLC

US

AF

SM

-ATH

SIA

J

Eau

iDm

ent

RO

BO

TG

AN

TR

Y

HS

TS

fHS

US

Gain

ing

Faclllty:....B....rook

........;;..<ly....n_P....&....D....C........_

2o o o 3o oo 3o 2 o o oo o o° ° ° (3)

35

Fin

alP

IR

(2)

Lo

sing

Facility:

....;Oueen=~s'-P_&'-D'-C"--_

(10

)N

otll!s:

ea

me

dto

Space

EV

iilluiiltlOn

an

dO

the

rC

osts

Paoe

35o

f39P

IRM

PE

Inventory

Page 39: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Ma

inte

na

nce

La

stS

ave

d:

Ma

y1

4,2

01

1

Lo

sing

Fa

cility:Q

ueensP

&D

C----------------

Da

teR

an

ge

ofD

ata:

Ga

inin

gF

acility:

PIR

Type':.:.F.:.;.in;::a::..''--PI.:.R'--

_Ja

n-0

1-2

01

0D

ec-3

1-2

01

0

Bro

oklyn

P&

DC

(10

)V

aria

nce

Fin

alP

IRto

Pre

(8)(9)

Va

rian

ceF

ina

lP1R

Fin

alP

IRto

Co

stsP

reA

MP

(7)

Pro

po

sed

Co

sts

$8,021.637

$7,661,325

$4

28

75

---

$2,354,994

$2

10

8,1

68

$

---

$3,517,351

$3,286,895

$1,328,908

$1,091,554

$383,850

$236,910

$

---

15,606,735$

14,384,852$

!122~(83)

Wo

rkho

ur

Activity

~(3

)(4

)(5

)V

aria

nce

Va

rian

ceP

rop

os,""

Fin

al

PIR

Fin

alP1R

toF

ina

lPIR

toC

osts

Co

stsP

reA

MP

Pro

ose

d

$7,760,624

$7,421,252

\747,783}$

{J39

,37

2}

$2,714,102

$2,295,588

{41

SS

14

'i$

\41

85

i4)

$4,396,878

$4,461,945

1!,8

8i1

$6

5,0

67IE"

$918,516

$942,204

23,66S$

23,688IlD

C39

$92,922

$9,470

18:\A:'<~j

$!83,453}

---

15,883,042$

15,130,459$

{75

?S

-S4

)

Wo

rkho

urA

ctivity

lDC

39

EB

uild

ing

Eq

uip

me

nt

$

~B

uild

ing

Se

rvices

$(C

usto

dia

lCle

allln

gj

EM

ail

Pro

cessin

gE

qu

ipm

en

t$

Parts

andS

uppliesP

artsand

Su

pp

lies

Ma

inte

na

nce

Sto

ckroo

m$

andS

up

plie

s

20,893,102$

18,637,036

'J34

1S

3)

$

o

4,252,1845,288,387

$G

randT

otali2_49:~"BBGi

S

11

27

17

D)

$i8

7S

05

01

$4,501,087

$G

randT

otal

Ma

inte

na

nce

Sto

ckroo

mand

(These

nu

mb

ers

carriedforw

ardto

theE

xecufJveS

um

ma

ry)

(These

nu

mb

ers

carriedforw

ardto

theE

xecuoveS

um

ma

ry)

_($

4,1

59

68

7)

_(S

3,8

(67

00

)

(11)F

ina

lPIR

vsP

reA

MP

-M

ain

ten

an

ceS

avln

as:---..;.

(12)F

ina

lPIR

vsP

rop

ose

d-

Ma

inte

na

nce

Sa

vlna

s:---...;...--...;...---(13)

No

tes:

_

"Da

tain

PIR

c-o!umos

ISa

nn

ua

lized

forF"irst

P!R

Pa

ge

36o

f39-.

PIR

Ma

inte

na

nce

Page 40: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Distrib

utio

nC

han

ges

LastSaved:

May

14,2011

PIR

Typ

e:

Fin

al

PIR

Da

teR

an

ge

of

Da

ta:

Jan-01-2010--

to--

Dec-31-2010

Was

the

Se

rviceS

tan

da

rdD

irecto

ryu

pd

ate

dfo

rth

ea

pp

rove

dA

MP

?

(3)Y

es.

Jan

ua

ry1

,20

10

Ide

ntify

the

da

teo

fthe

Po

stalB

ulle

tinth

atco

nta

ine

dD

MM

lab

elin

glist

revisio

ns.

(2)

De

cem

be

r1

20

09

Lo

sin

gF

acility

:...:Q:.;u:.:e:.,:e:.:..n:.::s-:P...:&=.:D=-C=-_

Type

ofD

istribu

tion

Co

nso

lida

ted

:O

rigin

atin

g

Place

a..x..

ne

xttoth

eD

MM

lab

elin

gIist(s)

revise

da

sre

sult

ofth

ea

pp

rove

dA

MP

.

DM

MlO

01

DM

Ml0

11

DM

MlO

02

XD

MM

l20

1

DM

MlO

03

DM

Ml6

01

DM

MlO

04

DM

Ml6

02

DM

MlO

05

DM

Ml6

03

DM

MlO

06

DM

Ml6

04

DM

MlO

07

DM

Ml6

05

DM

MlO

08

DM

Ml6

06

DM

MlO

09

DM

Ml6

07

DM

Ml0

10

DM

Ml8

01

(1)

(4)D

rop

Sh

ipm

en

tsfo

rD

estin

atio

nE

ntry

Dis

co

un

ts

FA

ST

Ap

po

intm

en

tSu

mm

ary

Re

po

rtN

AS

ST

ota

lN

o-S

ho

wL

ate

Arriva

lO

penM

on

thL

osin

qI

Ga

inin

qF

acilitv

Co

de

Fa

cilityN

ame

Clo

sed

Un

schd

Sch

dC

ou

nt

%C

ou

nt

%C

ou

nt

%C

ou

nt

%C

ou

nt

No

v'10

Lo

sing

Fa

cility110

Queens

P&

DC

75

79

01

1.8

9%

30

84

0.6

9%

a0

.00

%6

67

88

.11

%9

De

c'10

Lo

sing

Fa

cility110

Queens

P&

DC

60

294

15

.61

%2

42

40

.20

%0

0.0

0%

50

88

4.3

9%

18

No

v'10

Ga

inin

gF

acility

112B

rooklynP

&D

C751

15

92

1.1

7%

31

84

2.3

4%

00

.00

%591

78

.70

%2

Dec

'10G

ain

ing

Fa

cility112

Brooklyn

P&

DC

59

61

46

24

.50

%2

32

38

.93

%0

0.0

0%

45

07

5.5

0%

6

(5)N

ote

s:===========

Page

37o

f39

PIR

Distribution

Ch

an

ge

s

Page 41: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Cu

stom

er

Se

rviceIssu

es

lasl_

Na

y14,

2011

Lo

sing

Facility;-.,;:Queens==-'--'-_P-:;,;&.:;,.DC-'C-

_S

-Oigit

ZIP

Code:

11351D

ataE

xtractionD

ate:""0-:'111"""6/'="1::-1------

Sat.

1<132

1,250

PIR

21S

1,2ll4

1,479

Mo

n,

frt.1.

ColleetiO

flP

oin

tsN

umtle<

l"cl<e<lup

beIom1

pm

Num

oorl"dle

dup

between

t-5P

m

Num

oorl"cl<e<lu

pafter

5p

m

To

talN

um

ber

ofCo

Iedlo

nPO

IO!s

I"'_~,

I"''''''''

,--

-I

"J

II

I,

fJ

I

2.H

owm

an

ycollection

bo

xes

""'

curre

ntly

designaredfo

r"lo

cald

elive

fy-?I

01

3.H

owm

an

y"local

de

livery·

bo

xes

we

rere

mo

ved

....a

result

01A

MP

?C(l-'~

•.D

eliveryP

erfo

rma

nce

R&

por1

,.G

arnersretufT1ll1llbefore

5p.m

5.R

etailU

nitIn

side

losin

gF

acility(W

ind

ow

Service

Ti~)

6.B

usin

ess

(Bu

lk)M

"ilA

ccep

tan

ceH~

FiM

lPlR

StM

lI

End

None

IN

one

None

IN

one

None

IN

one

None

IN

one

No

ne

IN

one

None

IN

on

e

Fin

alP

lR

StM

lI

End

1.C...

c.tmo

mtit

obt.ma

localp

oa

tll\eBin

ftCcO

ft1Mce

with

app

bcab

lep

oN

d,"

intile:

Po&R

tJ~tions

".n

u4

l?Y

es

8.H

otes:Gaining

Facillty:.:BrookIyn:.:..::.:::..::.:.:..:..:.P.::&DC::::..:::..-_

9.W

h"tp

ostm

arkis

printedo

ncolleellon

mail?

40

';h

..~

'"-

~~~

Page

38o

f39

PIR

Custom

er3elv1ce

Issues'.

Page 42: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn

Space Evaluation and Other CostsLast Saved May 14, 2011

Losing Faclllty:..::Q"'u"'e.:::cen"'s"-P'-'&::;O::.C::::.- _

1. Affected Facility

Oate:__--:::0.::2/:.;::0.:::;3/...:.1.:..1 _

Facility Name: Queens P&DCStreet Address' 14202 20th AveCity, State ZIP: Queens NY

2. One-Time Costs

3, Savings Information

Enter anyone-time costs: _..:;$",,1,.:;;00:.;7,:,:,000=_

Space Savings ($) __...;$0;.;...__

$0 ':)~OQ700Q;

(These numbers shown below under On&-Time COsts section.)

$0 $0

(These numbers carried forward to the Executive Summary)

4. Did you utilize the acquired space as planned? Explain,

The vacated space from the removal of the AFCS machines in Queens was used for BX STC operations move to Queens P&DC

The proposed costs for a new loose mail system in Brooklyn P&DC for the 010 operation was stopped.

5. Notes:

Employee Relocation Costs

Mail Processing Equipment Relocation Costs(from MPE Inventory)

Facility Costs(from above)

Total One-Time Costs

$0 $0 $0

$135,565 $203,697 $68,132

$1,007,000 SO ($1 007000)

$1,142,565 $203,697 ($938868)PIR costs carried forward to Executive Summary)

Losing Faclllty:....:Q:..:u;.:e.;:.e:.;.ns'--P&;;:cO::....::.C _ Gaining Faclllty:_S'-roo-"--k...'y'-n'-P....:&....:O'-C'-- _

(1)

Product

Page 39 of 39

(4) (5)

Range of Report

P R Space Evaluation and Other Costs

Page 43: June 6,2011 President 7099 3400 0009 0514 3789 American ...Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall SatisfactIOn