Embedding service design in ING‘s Agile way of working
Judith Bastiaans & Meddie Versteeg Business Consultant | ING
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Looking back at the journey behind us…
July 2015: ING’s transformation to Agile
ING’s Agile organisation
Working in 13 tribes + Centres of Expertise with over 350 Squads and 750 FTE Customer Journey Experts
https://www.youtube.com/watch?v=NcB0ZKWAPA0
Creating a differentiating Customer Experience
Co-creation of a structured approach
Service design to trigger a new mindset
Empower colleagues, create a leading coalition
Dare to let go of consistency
Start and build in more capacity as you go
What has been accomplished…
Mindset or craftsmanship
Empower colleagues, create a leading coalition
Let go of consistency
Build in more capacity as you go
Key take aways…
Thank you!
Contact us [email protected]@ing.nl