Job Coaching Job Coaching StrategiesStrategiesPresented by:
Debbie Wilkes
©Debbie Wilkes
©Debbie Wilkes
Objectives:Objectives:• Develop a support plan for the traineeDevelop a support plan for the trainee
• Explore the role of the job coach Explore the role of the job coach utilizing the concept of natural supportsutilizing the concept of natural supports
• Discover prompting strategies to Discover prompting strategies to promote employer buy-inpromote employer buy-in
• Explore the process of “fading”Explore the process of “fading”
© Debbie Wilkes
Quality Vocational Quality Vocational AssessmentAssessment
©Debbie Wilkes
Natural SupportsNatural Supports
Emphasizes how to Emphasizes how to use what is use what is available at the job available at the job site to assist the site to assist the employee.employee.
De-emphasizes how to De-emphasizes how to help the individual help the individual change to fit the change to fit the environmentenvironment
©Debbie Wilkes
Natural SupportsNatural Supports
• Causes increased employer investmentCauses increased employer investment
• Reduces stigma and intrusiveness Reduces stigma and intrusiveness
• Decrease human service interventionDecrease human service intervention
• Helps develop sense of belongingHelps develop sense of belonging
• Person seen as an individual versus a Person seen as an individual versus a projectproject
©Debbie Wilkes
Guidelines for Guidelines for Developing Natural Developing Natural
SupportsSupports
• Use what is already thereUse what is already there
• Adapt what is already thereAdapt what is already there
• Supplement what is already thereSupplement what is already there
©drwilkesconsulting.com
Help develop Help develop Social Connections :Social Connections :
• Learn new job Learn new job taskstasks
• Ask for and get Ask for and get helphelp
• ““Fit in”:be Fit in”:be accepted at the accepted at the work placework place
©drwilkesconsulting.com
Using Existing Using Existing SupportsSupports
• Complements and enhances on the job trainingComplements and enhances on the job training
• Analyzes existing training functions in the settingAnalyzes existing training functions in the setting
• Understands the learning style of the supported Understands the learning style of the supported employeeemployee
• Helps the employee access all relevant training Helps the employee access all relevant training opportunities (formal and informal)opportunities (formal and informal)
• Provides consultation to businessesProvides consultation to businesses
• Supplement training in non-intrusive ways on Supplement training in non-intrusive ways on and off the joband off the job
©Debbie Wilkes
Utilizing Natural Utilizing Natural SupportsSupports
Don’tDon’t• Use Specialized Use Specialized
LanguageLanguage
• Take the school Take the school environment with youenvironment with you
• Provide care taking Provide care taking supportsupport
• Think you are the Think you are the natural supportnatural support
Begins with the Introduction
DoDo• Speak in language Speak in language
that is understood by that is understood by othersothers
• Fit in the flow of the Fit in the flow of the businessbusiness
• Provide social supportProvide social support
• Look for other people Look for other people to be the “natural to be the “natural support”support”©Debbie Wilkes
Developing Natural Developing Natural SupportsSupports
The Triangle of SupportThe Triangle of Support
• ““What have I not done today?’What have I not done today?’
• Work your way out of a jobWork your way out of a job
Job Coach
EmployerEmployee
©Debbie Wilkes
What are the What are the necessary times of necessary times of
support?support?• Ensuring safetyEnsuring safety
• Understanding cultureUnderstanding culture
• Verify training and performance are occurringVerify training and performance are occurring
• Consulting with co-workers and supervisorConsulting with co-workers and supervisor
• Helping with the training or talking with the employerHelping with the training or talking with the employer
• Acting as a resource for problem solvingActing as a resource for problem solving
• Advising new strategies as new work opportunities Advising new strategies as new work opportunities evolveevolve
©Debbie Wilkes
Job Coaching: Day OneJob Coaching: Day One• Set tone: Intervene only as absolutely Set tone: Intervene only as absolutely
necessarynecessary
• Have supervisor and co-worker provide Have supervisor and co-worker provide instructionsinstructions
• Have student ask questions to co-workers Have student ask questions to co-workers NOT YOU!NOT YOU!
• Talk WITH the student and not for, or aboutTalk WITH the student and not for, or about
• Begin to look for ways to fadeBegin to look for ways to fade
©Debbie Wilkes
Developing a Support Developing a Support PlanPlan• Systematic instructionSystematic instruction
• Social supportSocial support (look for ways (look for ways that the student can be involved in social rituals)that the student can be involved in social rituals)
• Co-worker supportCo-worker support
• Assistive technologyAssistive technology
• Job site modificationJob site modification
• Self-care strategiesSelf-care strategies
• School support versus employer supportSchool support versus employer support
• Family support Family support
©Debbie Wilkes
©Debbie Wilkes
PromptingPrompting
Is defined as brief instructional signals Is defined as brief instructional signals that are given before the expected that are given before the expected response in order to help the person response in order to help the person learn something new.learn something new.
©Debbie Wilkes
Types of Types of prompts/cues . . . prompts/cues . . .
• NaturalNatural
• VerbalVerbal
• VisualVisual
• TactileTactile
©Debbie Wilkes
Selecting the Correct Selecting the Correct PromptPrompt
• Consider the learning style of the Consider the learning style of the studentstudent
• Use the least amount of helpUse the least amount of help
• Be as unobtrusive as possible.Be as unobtrusive as possible.
©Debbie Wilkes
Natural versus Artificial Natural versus Artificial CuesCues
• Natural CuesNatural Cues– Part of the taskPart of the task
– WILL NOT FADE or DISAPPEARWILL NOT FADE or DISAPPEAR
• ArtificialArtificial– Pieces of additional information that will Pieces of additional information that will
not be present after the job is learnednot be present after the job is learned• Including job coaches!!!Including job coaches!!!
©Debbie Wilkes
Teaching Natural CuesTeaching Natural Cues
Job Coach Prompt Environmental Cue
Take out the trash The trash can is full
It is time to return to work after having lunch
The co-workers start gathering their trash and getting up
Another basket is needed when unpacking shoes
The basket is full or the student is unpacking a different type of shoes
©Debbie Wilkes
©Debbie Wilkes
Fading Fading • Why?Why?
– Increases opportunities for social inclusionIncreases opportunities for social inclusion
– Avoids grouping and “disability Avoids grouping and “disability immersion” immersion”
– Job does not belong to the job coachJob does not belong to the job coach
– Job becomes the studentsJob becomes the students
©Debbie Wilkes
Fading Fading • When?When?
– First day on the job and every day afterFirst day on the job and every day after
– Based on the student’s performanceBased on the student’s performance
– Needs of the supervisor and co-workersNeeds of the supervisor and co-workers• Help the employees to become solution findersHelp the employees to become solution finders
– Remember it is not AFTER mastery of skillsRemember it is not AFTER mastery of skills
– Supports are put in placeSupports are put in place
©Debbie Wilkes
Fading Fading • How?How?
– As simple as leaving the student for a few As simple as leaving the student for a few minutes to use the restroom or check a voicemailminutes to use the restroom or check a voicemail
– Set standard during job negotiationSet standard during job negotiation
– Discussion with student and employerDiscussion with student and employer• Establish supportsEstablish supports
• Gradual with clear milestonesGradual with clear milestones
• Understanding that job coach will still be available Understanding that job coach will still be available for on-going supportfor on-going support
• Defining who will be the co-worker supportDefining who will be the co-worker support
©Debbie Wilkes
Fading: Fading: Challenges Challenges to to SuccessSuccess
• Confusion regarding job responsibilitiesConfusion regarding job responsibilities
• Employer expectations Employer expectations
• Job coach as the student’s reinforcerJob coach as the student’s reinforcer
• Job coach enjoys the job siteJob coach enjoys the job site
• Question: What do I do if I am not Question: What do I do if I am not providing support to the student?providing support to the student?
©drwilkesconsulting.com
Answer!Answer!
• PaperworkPaperwork
• Promote natural supportsPromote natural supports
• Train co-workersTrain co-workers
• START WITH ANOTHER STUDENT!START WITH ANOTHER STUDENT!
©drwilkesconsulting.com
Developing Natural Developing Natural SupportsSupports
The Triangle of SupportThe Triangle of Support
• ““What have I not done today?’What have I not done today?’
• Work your way out of a jobWork your way out of a job
Job Coach
EmployerEmployee
©Debbie Wilkes
Work SmartWork Smart
• Support the students who need Support the students who need supportsupport
• Set up “natural supports” for those Set up “natural supports” for those who can work more independentlywho can work more independently
• Celebrate what you didn’t do today!Celebrate what you didn’t do today!
©Debbie Wilkes
Success is Dependent Success is Dependent on:on:
• How we portray the How we portray the people we servepeople we serve
• How we address the How we address the concept of supported concept of supported employmentemployment
• The professional manner The professional manner we put forthwe put forth
• Communication! Communication! Communication! Communication! Communication!Communication!
©drwilkesconsulting.com
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