TAYSIDE POLICE
Contents
Introduction This Scorecard is produced and published on the force web site within the first seven working days of every month. It is intended as an early snap-shot of local performance re-sults covering force key per-formance indicators. Results are presented down to Section (local community) level. A fuller performance report cov-ering a wider range of force per-formance is available on the force intranet and web site at the beginning of the month follow-ing.
1 Introduction
2 Guidance
4 Policing Tayside Scorecard
7 Policing Dundee Scorecard
13 Policing Angus Scorecard
19 Policing Perth & Kinross Scorecard
VISION AND
VALUES
STANDARDS
OF SERVICE
COMMUNITY
PRIORITIES
ENGAGE
AND LISTEN
REVIEW
RESULTS
MANAGE
RESOURCES
JANUARY 2012
2
INTERPRETATION OF RESULTS
B ASELINES FOR IMPROVEMENT adopt the meth-odology used in previous years, incorporating the
most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria:
E XTREME CAUTION should be exercised when considering percentage changes from one time
period to another, especially at Section-level. Please interpret percentages in conjunction with actual num-bers of crimes involved.
GUIDANCE
On or above target Below target
3
POLICING TAYSIDE
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE,
DIVISIONS AND SECTIONS
CUSTOMER SATISFACTION:
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
First Contact: Overall satisfaction rating for
service provided at first contact91.5% 94.1% 91.0% 3.1 91.5% 92.0% 88.4% 3.6 91.5% 92.4% 92.6% -0.2 91.5% 97.0% 91.7% 5.3
First Contact:% of respondents provided with
the name of the person dealing with their enquiry80.0% 84.7% 81.4% 3.3 80.0% 80.6% 80.5% 0.1 80.0% 84.4% 79.5% 4.9 80.0% 88.2% 83.8% 4.4
Updating the Public:% of customers who
received an update on the progress of their enquiry65.0% 61.4% 60.4% 1.0 65.0% 57.7% 58.7% -1.0 65.0% 61.2% 58.2% 3.0 65.0% 64.6% 63.9% 0.7
Customer Experience: Overall satisfaction
rating of the service provided by Tayside Police85.0% 83.1% 82.2% 0.9 85.0% 80.0% 82.8% -2.8 85.0% 83.6% 82.8% 0.8 85.0% 85.2% 81.1% 4.1
(Response Rate)
CRIME
Groups 1-4 recorded 17950 12487 15234 -18.0% 10000 6486 8505 -23.7% 3650 2671 3120 -14.4% 4300 3330 3609 -7.7%
- Detection rate 46.5% 46.7% 45.6% 1.1 45.5% 45.9% 42.9% 3 49.0% 44.3% 51.5% -7.2 48.0% 50.2% 47.2% 3
Violent Crime recorded 540 450 472 -4.7% 285 240 255 -5.9% 100 89 82 8.5% 155 121 135 -10.4%
- Detection rate 85.0% 84.0% 84.3% -0.3 75.0% 79.2% 73.7% 5.5 96.0% 83.1% 93.9% -10.8 92.0% 94.2% 98.5% -4.3
Robbery recorded 156 99 123 -19.5% 110 59 83 -28.9% 8 10 5 100.0% 38 30 35 -14.3%
- Detection rate 70.0% 68.7% 67.5% 1.2 62.0% 59.3% 55.4% 3.9 85.0% 80.0% 80.0% 0 80.0% 83.3% 94.3% -11
Vandalism recorded 5400 3517 4544 -22.6% 3000 1751 2513 -30.3% 1260 968 1068 -9.4% 1140 798 963 -17.1%
- Detection rate 32.0% 30.5% 32.4% -1.9 27.5% 28.4% 28.9% -0.5 37.0% 30.8% 38.3% -7.5 36.0% 34.6% 34.8% -0.2
Domestic Housebreaking recorded 775 546 762 -28.3% 545 329 543 -39.4% 90 82 86 -4.7% 140 135 133 1.5%
- Detection rate 30.0% 34.4% 28.9% 5.5 26.0% 33.7% 23.6% 10.1 40.0% 35.4% 51.2% -15.8 40.0% 35.6% 36.1% -0.5
KEY PERFORMANCE RESULTS SCORECARD APRIL - JANUARY 2012
1021/3000 (34.0%) 329/1080 (30.5%) 267/840 (31.8%) 425/1080 (39.4%)
POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY
On or above target
Below target
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
20
11
-12
Ta
rge
t
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
ROAD CASUALTIES
People killed 28 17 29 -41.4% N/A 0 3 -100.0% N/A 4 7 -42.9% N/A 13 19 -31.6%
People seriously injured 248 166 154 7.8% N/A 42 36 16.7% N/A 50 48 4.2% N/A 74 70 5.7%
Children killed 1 1 0 #DIV/0! N/A 0 0 #DIV/0! N/A 0 0 #DIV/0! N/A 1 0 #DIV/0!
Children seriously injured 29 19 19 0.0% N/A 10 9 11.1% N/A 6 7 -14.3% N/A 3 3 0.0%
RESOURCES
Sickness Absence - police officers 4.0% 3.8% 4.2% -0.4 4.0% 3.5% 4.0% -0.5 4.0% 5.3% 5.8% -0.5 4.0% 4.3% 4.3% 0
Sickness Absence - police staff 4.5% 4.1% 4.6% -0.5 4.5% 4.1% 3.5% 0.6 4.5% 5.7% 4.1% 1.6 4.5% 2.8% 5.5% -2.7
Finance - Variance from budget
KEY PERFORMANCE RESULTS SCORECARD APRIL-JANUARY 2012 continued
VISION AND
VALUES
STANDARDS OF
SERVICECOMMUNITY
PRIORITIES
ENGAGE
AND LISTEN
REVIEW
RESULTSMANAGE
RESOURCES
POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY
On or above 3 year average
Below 3 year average
6
TAYSIDE CRIME IN MORE DETAIL
CRIME UPDATEPERIOD APRIL to JANUARY 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 9 8 88.9% 9 -
Attempted Murder 42 41 97.6% 65 62 95.4% 23 54.8%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 222 189 85.1% 187 152 81.3% -35 -15.8%
Robbery (Incl attempts) 123 83 67.5% 99 68 68.7% -24 -19.5%
Child Cruelty/Neglect 44 47 106.8% 64 67 104.7% 20 45.5%
Pos of Firearm with intent to endanger life 6 6 100.0% 6 4 66.7% 0 0.0%
Abduction 21 20 95.2% 8 7 87.5% -13 -61.9%
Threats 12 11 91.7% 9 7 77.8% -3 -25.0%
Others 2 1 50.0% 3 3 100.0% 1 50.0%
GROUP 1 - TOTAL 472 398 84.3% 450 378 84.0% -22 -4.7%
GROUP 2Rape 22 21 95.5% 67 41 61.2% 45 204.5%
Assault with intent to rape 22 20 90.9% 2 1 50.0% -20 -90.9%
Indecent assault 168 107 63.7% 182 110 60.4% 14 8.3%
Lewd & Libidinous practices 5 5 100.0% 31 20 64.5% 26 520.0%
Public Indecency 1 1 100.0% 39 19 48.7% 38 3800.0%
Others 116 91 78.4% 46 39 84.8% -70 -60.3%
GROUP 2 - TOTAL 334 245 73.4% 367 230 62.7% 33 9.9%
GROUP 3Housebreaking ~ domestic dwelling 762 220 28.9% 546 188 34.4% -216 -28.3%
Housebreaking ~ domestic non-dwelling 300 90 30.0% 226 41 18.1% -74 -24.7%
Housebreaking ~ commercial 415 146 35.2% 294 99 33.7% -121 -29.2%
Theft, attempt theft from locked premises/property 231 76 32.9% 151 46 30.5% -80 -34.6%
Theft, attempt theft from locked motor vehicle 549 104 18.9% 339 93 27.4% -210 -38.3%
Theft, attempted theft of a motor vehicle 389 187 48.1% 251 129 51.4% -138 -35.5%
Convicted thief in poss.of tools etc. w.i. to steal 13 13 100.0% 14 14 100.0% 1 7.7%
In building with intent to steal 188 129 68.6% 185 141 76.2% -3 -1.6%
Theft 5767 3230 56.0% 5051 2863 56.7% -716 -12.4%
Theft from motor vehicle 288 61 21.2% 274 93 33.9% -14 -4.9%
Reset 37 37 100.0% 43 43 100.0% 6 16.2%
Embezzlement 35 28 80.0% 14 19 135.7% -21 -60.0%
Fraud 485 305 62.9% 417 244 58.5% -68 -14.0%
Others 85 49 57.6% 90 14 15.6% 5 5.9%
GROUP 3 - TOTAL 9544 4675 49.0% 7895 4027 51.0% -1649 -17.3%
GROUP 4Fireraising 176 53 30.1% 136 37 27.2% -40 -22.7%
Malicious Damage/Vandalism 4544 1471 32.4% 3517 1072 30.5% -1027 -22.6%
Others 164 117 71.3% 122 84 68.9% -42 -25.6%
GROUP 4 - TOTAL 4884 1641 33.6% 3775 1193 31.6% -1109 -22.7%
SUB-TOTAL OF GROUPS 1 TO 4 15234 6959 45.7% 12487 5828 46.7% -2747 -18.0%
GROUP 5Public mischief & wasting police time 164 164 100.0% 84 84 100.0% -80 -48.8%
Escape or rescue from police custody or prison 8 8 100.0% 10 10 100.0% 2 25.0%
Resisting arrest or obstructing police officer 291 290 99.7% 255 257 100.8% -36 -12.4%
General attempts to pervert the course of justice 53 49 92.5% 96 94 97.9% 43 81.1%
Sex Offenders' register offences 1 4 400.0% 3 3 100.0% 2 200.0%
Bail - Fail to keep conditions 730 714 97.8% 674 664 98.5% -56 -7.7%
Possession of offensive weapons 330 308 93.3% 265 254 95.8% -65 -19.7%
Drugs - supply, with intent to supply etc 343 343 100.0% 237 236 99.6% -106 -30.9%
Drugs - personal possession 1660 1658 99.9% 1857 1860 100.2% 197 11.9%
Drugs - manufacture etc 38 37 97.4% 55 58 105.5% 17 44.7%
Others 80 77 96.3% 95 85 89.5% 15 18.8%
GROUP 5 - TOTAL 3698 3652 98.8% 3631 3605 99.3% -67 -1.8%
TOTAL OF GROUPS 1 TO 5 18932 10611 56.0% 16118 9433 58.5% -2814 -14.9%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
7
PO
LIC
ING
DU
ND
EE
CRIME
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Groups 1-4 6495 8505 -23.6% 1793 2535 -29.3% 1588 1996 -20.4% 1636 1898 -13.8% 1478 2076 -28.8%
- Detection rate 45.8% 42.9% 2.9 56.5% 52.5% 4 43.6% 40.2% 3.4 41.4% 40.2% 1.2 40.0% 36.2% 3.8
Violent Crime (G1) 240 255 -5.9% 64 78 -17.9% 60 53 13.2% 59 48 22.9% 57 76 -25.0%
- Detection rate 79.2% 73.7% 5.5 73.4% 73.1% 0.3 85.0% 69.8% 15.2 74.6% 85.4% -10.8 84.2% 69.7% 14.5
Indecency (G2) 196 165 18.8% 68 72 -5.6% 42 25 68.0% 40 34 17.6% 46 34 35.3%
- Detection rate 54.4% 64.2% -9.8 67.6% 79.2% -11.6 52.4% 40.0% 12.4 55.0% 50.0% 5 34.8% 64.7% -29.9
Dishonesty (G3) 4172 5368 -22.3% 1306 1789 -27.0% 1063 1296 -18.0% 996 1106 -9.9% 807 1177 -31.4%
- Detection rate 50.8% 47.4% 3.4 62.7% 58.2% 4.5 58.0% 45.4% 12.6 41.7% 39.2% 2.5 46.7% 40.7% 6
Mal Mischief, vandalism (G4) 1887 2717 -30.5% 355 596 -40.4% 423 622 -32.0% 541 710 -23.8% 568 789 -28.0%
- Detection rate 29.5% 29.8% -0.3 28.5% 29.5% -1 25.8% 26.8% -1 36.2% 38.2% -2 26.4% 24.8% 1.6
Robbery 59 83 -28.9% 18 31 -41.9% 16 18 -11.1% 14 22 -36.4% 11 12 -8.3%
- Detection rate 59.3% 55.4% 3.9 44.4% 64.5% -20.1 68.8% 38.9% 29.9 64.3% 72.7% -8.4 63.6% 25.0% 38.6
Vandalism 1751 2513 -30.3% 330 553 -40.3% 382 576 -33.7% 492 650 -24.3% 547 734 -25.5%
- Detection rate 28.3% 28.9% -0.6 26.7% 26.4% 0.3 24.9% 26.0% -1.1 35.6% 38.8% -3.2 25.2% 24.4% 0.8
Domestic Housebreaking 329 543 -39.4% 40 109 -63.3% 81 119 -31.9% 117 140 -16.4% 91 175 -48.0%
- Detection rate 33.7% 23.6% 10.1 35.0% 21.1% 13.9 24.7% 21.8% 3 29.9% 32.9% -3 46.2% 18.9% 27.3
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING DUNDEE
SECTION 1
City Centre and Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and Broughty
Ferry
8
Policing Dundee: S
tandards of S
ervice ~ April - J
anuary 2012
Customer Satisfaction
2011-12 Target
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 92.0% 88.4% 3.6 95.9% 88.7% 7.2 93.9% 87.9% 6.0 89.5% 86.7% 2.8 90.9% 90.5% 0.4
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 80.6% 80.5% 0.1 86.2% 78.1% 8.1 78.6% 79.2% -0.6 80.0% 80.8% -0.8 80.3% 83.3% -3.0
Updating the Public
% of customers who received an
update on the progress of their
enquiry
65.0% 57.7% 58.7% -1.0 63.0% 63.5% -0.5 61.6% 50.0% 11.6 56.1% 68.9% -12.8 52.1% 53.5% -1.4
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 80.0% 82.8% -2.8 85.5% 82.0% 3.5 82.8% 80.0% 2.8 76.3% 86.2% -9.9 78.1% 83.1% -5.0
Response Rate
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
89/289 (30.8%)329/1080 (30.5%) 55/204 (27.0%) 86/272 (31.6%) 99/315 (31.4%)
POLICING
DUNDEE
SECTION 1
City Centre and
Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and
Broughty Ferry
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Improvement in satisfaction with service at first contact from 88.4% to 92.0%
- Improvement in identifying the person dealing with the enquiry from 80.5% to 80.6%
Updating the Public
- Reduction in updating the public from 58.7% to 57.7%
Customer Experience
- Reduction in overall customer experience from 82.8% to 80.0%.
9
Policing Dundee: P
ublic Perceptio
n ~ April - J
anuary 2012
Public Perception
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
73.6% 62.7% 10.9 72.0% 60.5% 11.5 67.9% 59.5% 8.4 71.2% 61.6% 9.6 82.5% 68.0% 14.5
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
48.1% 46.6% 1.5 44.1% 36.4% 7.7 39.1% 49.1% -10.0 42.0% 46.4% -4.4 61.6% 52.8% 8.8
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
55.5% 48.8% 6.7 55.9% 58.5% -2.6 61.4% 48.2% 13.2 58.8% 55.2% 3.6 47.5% 35.7% 11.8
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate
Antisocial behaviour
Dangerous/careless driving
Vandalism/graffiti
Alcohol related crime
Drug dealing/drug abuse
Other
Housebreaking
Assault
Cause no concern:
Robbery
Motor vehicle crime
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012
Antisocial behaviour
Drug dealing/drug abuse
Dangerous/careless driving
Housebreaking
Other*
Vandalism/graffiti
Alcohol related crime
Assault
Motor vehicle crime
Cause no concern:
Robbery
Housebreaking
Dangerous/careless driving
Drug dealing/drug abuse
Antisocial behaviour
Other
Vandalism/graffiti
Assault
Cause no concern:
Robbery
Alcohol related crime
Motor vehicle crime
Drug dealing/drug abuse
Housebreaking
Antisocial behaviour
Other
Vandalism/graffiti
Alcohol related crime
Dangerous/careless driving
Assault
Motor vehicle crime
Cause no concern:
Robbery
Dangerous/careless driving
Drug dealing/drug abuse
Antisocial behaviour
Other
Housebreaking
Vandalism/graffiti
Assault
Alcohol related crime
Cause no concern:
Robbery
Motor vehicle crime
87/322 (27.0%)269/1080 (24.9%) 37/204 (18.1%) 74/268 (27.6%) 71/286 (24.8%)
POLICING
DUNDEE
SECTION 1
City Centre and
Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and
Broughty Ferry
10
Policing Dundee: Community Summaries ~ April 2011 - January 2012
SECTION 1: CITY CENTRE AND MARYFIELD Main areas of public concern: housebreaking and dangerous/careless driving Crime • Overall reduction of 29.3% in Groups 1-4 crime
( 742 crimes). • Reduction in crimes of dishonesty of 27% (483
crimes). • Robbery fallen by 41.9% - 13 crimes. • Biggest reduction in Division in vandalism of
40.3% (223 crimes). • Biggest reduction in Division in domestic house-
breaking of 63.3% (69 crimes). Detection rate • Best detection rate across the Division for
Groups 1-4 at 56.5%, a 4 percentage point im-provement over last year.
• Best detection rate across Division for crimes of dishonesty at 62.7%, an improvement of 4.5 per-centage points when compared to last year
Standards of Service • Slight decrease in proportion of people who
stated they had received an update on the pro-gress of their enquiry from 63.5% recorded last year to 63.0%, however still the highest result recorded across the Division but 2 percentage points below the force target of 65%.
• Best result across the Division with an improve-ment in overall satisfaction with the service pro-vided by the police at 85.5%, just exceeding the divisional target of 85%.
Public Perception* • Improvement in the proportion of people who
thought crime in the neighbourhood had im-proved or remained the same, from 60.5% re-corded last year to 72%.
• Similar positive results with respect to people feeling safe after dark rising from 36.4% last year to 44.1% for the current equivalent period.
SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse and housebreaking Crime • Overall reduction of 20.4% in Groups 1-4 crime
(408 crimes). • Increase of 68% in crimes of indecency from 25
recorded last year up to 42. • Reduction of 33.7% in vandalism(194 crimes). • Reduction of 31.9% in domestic housebreaking
(38 crimes). Detection rate • Improvement in overall detection rate from
40.2% to 43.6%. • Improvement in detection rate for violent crime
from 69.8% to 85% Standards of Service • A further improvement of 11.6 percentage points
in in updating the public, from 50% to 61.6% Public Perception* • Improvement of 8.4 percentage points in the pro-
portion of people who thought crime in the neighbourhood had improved or remained the same, from 59.5% recorded last year to 67.9%
• Drop in the proportion of people feeling safe after dark, from 49.1% to 39.1% (38.1% last month)
• Similar scenario with respect to concern about becoming a victim of crime, increasing from 48.2% to 61.4%, the worst result across the Divi-sion
SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: dangerous/careless driving and drug dealing/drug abuse Crime • Overall reduction of 13.8% in Groups 1-4 crime
(262 crimes). • Reduction of 24.3% in vandalism (158 crimes). • Reduction of 16.4% in domestic housebreaking
(23 crimes). Detection rate
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
11
Policing Dundee: Community Summaries ~ April 2011 - January 2012
• Highest detection rate in division for vandalism at 35.6%.
Standards of Service • Decrease in proportion of people who stated they
had received an update on the progress of their enquiry from 68.9% recorded last year to 56.1% (last month 55.4%).
• Decrease in overall customer satisfaction with the service provided by the police, from 86.2% re-corded last year to 76.3%.
Public Perception* • Improvement in the proportion of people who
thought crime in the neighbourhood had de-creased or remained the same, from 61.6% re-corded last year to 71.2%.
SECTION 4: LONGHAUGH AND BROUGHTY FERRY Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Reduction in Groups 1-4 crime of 28.8% (598
crimes). • Biggest reduction in Division in violent crime
(25%, 19 crimes). • Biggest reduction in Division in crimes of dishon-
esty of 31.4% (370 crimes) set against an im-proved detection rate from 40.7% to 46.7%.
• Reduction in vandalism of 25.5% (187 crimes). • Reduction in domestic housebreaking of 48.0%
(84 crimes). Detection rate • Best detection rate for domestic HB across Divi-
sion, significant improvement from 18.9% to 46.2%.
Standards of Service • A slight improvement from 50% last month to
52.1% this month in the proportion of people who stated they had received an update on the pro-gress of their enquiry. 1.4 percentage points lower than last year and the lowest across the division.
• Decrease of 5.0 percentage points in satisfaction with the overall customer experience, from 83.1%
recorded last year to 78.1%. • Public Perception* • Substantial improvement in the proportion of peo-
ple who thought crime in the neighbourhood had decreased or remained the same, from 68% re-corded last year to 82.5%, the best result across the Division
• Similar improvement in people feeling safe after dark, from 52.8% to 61.6%, the best result across the Division
• Conversely, concern about becoming a victim of crime rose from 35.7% to 47.5%, but was still the best result across the Division
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
12
POLICING DUNDEE: Crime in more detail CRIME UPDATE
PERIOD APRIL to JANUARY 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 2 2 100.0% 2 -
Attempted Murder 20 19 95.0% 30 27 90.0% 10 50.0%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 111 82 73.9% 108 85 78.7% -3 -2.7%
Robbery (Incl attempts) 83 46 55.4% 59 35 59.3% -24 -28.9%
Child Cruelty/Neglect 18 19 105.6% 27 30 111.1% 9 50.0%
Pos of Firearm with intent to endanger life 4 4 100.0% 6 4 66.7% 2 50.0%
Abduction 13 13 100.0% 4 3 75.0% -9 -69.2%
Threats 5 5 100.0% 1 1 100.0% -4 -80.0%
Others 1 0 0.0% 3 3 100.0% 2 200.0%
GROUP 1 - TOTAL 255 188 73.7% 240 190 79.2% -15 -5.9%
GROUP 2Rape 22 21 95.5% 36 19 52.8% 14 63.6%
Assault with intent to rape 19 19 100.0% 0 0 - -19 -100.0%
Indecent assault 75 38 50.7% 75 34 45.3% 0 0.0%
Lewd & Libidinous practices 1 1 100.0% 19 12 63.2% 18 1800.0%
Public Indecency 0 0 - 17 8 47.1% 17 -
Others 48 27 56.3% 39 33 84.6% -9 -18.8%
GROUP 2 - TOTAL 165 106 64.2% 186 106 57.0% 21 12.7%
GROUP 3Housebreaking ~ domestic dwelling 543 128 23.6% 329 111 33.7% -214 -39.4%
Housebreaking ~ domestic non-dwelling 183 56 30.6% 124 18 14.5% -59 -32.2%
Housebreaking ~ commercial 147 48 32.7% 134 33 24.6% -13 -8.8%
Theft, attempt theft from locked premises/property 108 36 33.3% 63 14 22.2% -45 -41.7%
Theft, attempt theft from locked motor vehicle 398 65 16.3% 207 50 24.2% -191 -48.0%
Theft, attempted theft of a motor vehicle 226 88 38.9% 134 61 45.5% -92 -40.7%
Convicted thief in poss.of tools etc. w.i. to steal 10 10 100.0% 12 12 100.0% 2 20.0%
In building with intent to steal 81 48 59.3% 93 71 76.3% 12 14.8%
Theft 3185 1839 57.7% 2701 1585 58.7% -484 -15.2%
Theft from motor vehicle 146 23 15.8% 126 32 25.4% -20 -13.7%
Reset 26 26 100.0% 24 24 100.0% -2 -7.7%
Embezzlement 17 11 64.7% 5 10 200.0% -12 -70.6%
Fraud 245 145 59.2% 175 99 56.6% -70 -28.6%
Others 53 20 37.7% 46 2 4.3% -7 -13.2%
GROUP 3 - TOTAL 5368 2543 47.4% 4173 2122 50.9% -1195 -22.3%
GROUP 4Fireraising 112 24 21.4% 65 15 23.1% -47 -42.0%
Malicious Damage/Vandalism 2513 727 28.9% 1751 498 28.4% -762 -30.3%
Others 92 59 64.1% 71 43 60.6% -21 -22.8%
GROUP 4 - TOTAL 2717 810 29.8% 1887 556 29.5% -830 -30.5%
SUB-TOTAL OF GROUPS 1 TO 4 8505 3647 42.9% 6486 2974 45.9% -2019 -23.7%
GROUP 5Public mischief & wasting police time 84 83 98.8% 49 49 100.0% -35 -41.7%
Escape or rescue from police custody or prison 0 0 - 4 4 100.0% 4 -
Resisting arrest or obstructing police officer 114 114 100.0% 110 111 100.9% -4 -3.5%
General attempts to pervert the course of justice 26 22 84.6% 61 60 98.4% 35 134.6%
Sex Offenders' register offences 1 4 400.0% 2 2 100.0% 1 100.0%
Bail - Fail to keep conditions 368 354 96.2% 357 349 97.8% -11 -3.0%
Possession of offensive weapons 192 177 92.2% 157 148 94.3% -35 -18.2%
Drugs - supply, with intent to supply etc 147 147 100.0% 150 149 99.3% 3 2.0%
Drugs - personal possession 814 807 99.1% 877 878 100.1% 63 7.7%
Drugs - manufacture etc 25 23 92.0% 30 33 110.0% 5 20.0%
Others 53 50 94.3% 66 61 92.4% 13 24.5%
GROUP 5 - TOTAL 1824 1781 97.6% 1863 1844 99.0% 39 2.1%
TOTAL OF GROUPS 1 TO 5 10329 5428 52.6% 8349 4818 57.7% -1980 -19.2%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
13
P
OL
ICIN
G A
NG
US
CRIME
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Groups 1-4 2664 3120 -14.6% 768 929 -17.3% 600 838 -28.4% 983 1061 -7.4% 313 292 7.2%
- Detection rate 44.4% 51.5% -7.1 38.3% 48.5% -10.2 47.2% 56.0% -8.8 49.7% 52.2% -2.5 37.1% 45.5% -8.4
Violent Crime (G1) 89 82 8.5% 18 22 -18.2% 13 21 -38.1% 45 27 66.7% 13 12 8.3%
- Detection rate 83.1% 93.9% -10.8 66.7% 86.4% -19.7 100.0% 95.2% 4.8 88.9% 96.3% -7.4 69.2% 100.0% -30.8
Indecency (G2) 98 97 1.0% 21 25 -16.0% 18 30 -40.0% 48 22 118.2% 11 20 -45.0%
- Detection rate 69.4% 89.7% -20.3 81.0% 56.0% 25 88.9% 90.0% -1.1 60.4% 127.3% -66.9 54.5% 90.0% -35.5
Dishonesty (G3) 1463 1801 -18.8% 455 597 -23.8% 331 427 -22.5% 539 647 -16.7% 138 130 6.2%
- Detection rate 48.7% 54.9% -6.2 41.8% 51.9% -10.1 52.6% 56.9% -4.3 57.0% 58.1% -1.1 29.7% 46.2% -16.5
Mal Mischief, vandalism (G4) 1014 1140 -11.1% 274 285 -3.9% 238 360 -33.9% 351 365 -3.8% 151 130 16.2%
- Detection rate 32.3% 39.8% -7.5 27.4% 37.9% -10.5 33.6% 49.7% -16.1 32.2% 34.0% -1.8 39.7% 33.1% 6.6
Robbery 10 5 100.0% 2 3 -33.3% 1 0 *** 5 2 150.0% 2 0 ***
- Detection rate 80.0% 80.0% 0 50.0% 66.7% -16.7 100.0% 0.0% 100 100.0% 100.0% 0 50.0% 0.0% 50
Vandalism 968 1068 -9.4% 264 267 -1.1% 217 346 -37.3% 337 335 0.6% 150 120 25.0%
- Detection rate 30.8% 38.3% -7.5 26.1% 37.5% -11.4 30.4% 49.1% -18.7 30.8% 30.7% 0.1 39.3% 30.0% 9.3
Domestic Housebreaking 82 86 -4.7% 36 31 16.1% 21 24 -12.5% 18 27 -33.3% 7 4 75.0%
- Detection rate 35.4% 51.2% -15.8 33.3% 51.6% -18.3 33.3% 50.0% -17 44.4% 55.6% -11.2 28.6% 25.0% 3.6
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012
POLICING ANGUSSECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
14
Policing Angus: S
tandards of S
ervice ~ April - J
anuary 2012
Customer Satisfaction
2011-12 Target
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 92.4% 92.6% -0.2 93.1% 89.5% 3.6 91.5% 90.9% 0.6 91.4% 94.0% -2.6 93.7% 100.0% -6.3
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 84.4% 79.5% 4.9 89.7% 78.7% 11.0 93.8% 76.9% 16.9 76.1% 81.0% -4.9 80.0% 81.5% -1.5
Updating the Public
% of customers who received an
update on the progress of their
enquiry
65.0% 61.2% 58.2% 3.0 60.8% 57.1% 3.7 49.2% 60.0% -10.8 68.8% 56.3% 12.5 68.2% 62.9% 5.3
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 83.6% 82.8% 0.8 78.2% 82.7% -4.5 80.0% 80.0% 0.0 90.5% 82.1% 8.4 84.7% 90.5% -5.8
Response Rate 53/126 (42.1%)267/840 (31.8%) 60/208 (28.9%) 78/215 (36.3%) 76/291 (26.1%)
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
POLICING
ANGUS
SECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Reduction in satisfaction with service at first contact from 92.6% to 92.4%
- Improvement in identifying the person dealing with the enquiry from 79.5% to 84.4%. This result well exceeds the force target set at 80.0%
Updating the Public
- Improvement in updating the public from 58.2% to 61.2%
Customer Experience
- Improvement in overall customer experience from 82.8% to 83.6%
15
Policing Angus: P
ublic Perceptio
n ~ April - J
anuary 2012
Public Perception
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
72.3% 74.8% -2.5 74.4% 68.1% 6.3 72.9% 80.0% -7.1 63.2% 66.7% -3.5 78.2% 89.2% -11.0
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
67.1% 64.7% 2.4 58.9% 69.6% -10.7 67.8% 52.7% 15.1 58.6% 60.0% -1.4 78.5% 76.1% 2.4
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
33.3% 33.2% 0.1 31.3% 27.0% 4.3 20.0% 33.3% -13.3 53.3% 47.2% 6.1 29.5% 20.5% 9.0
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate 264/840 (31.4%) 58/200 (29.0%) 62/199 (31.2%) 63/227 (27.8%) 81/214 (37.9%)
Dangerous/careless driving
Antisocial behaviour
Other
Housebreaking
Drug dealing/drug abuse
Alcohol related crime
Vandalism/graffiti
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Drug dealing/drug abuse
Other*
Vandalism/graffiti
Alcohol related crime
Housebreaking
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Drug dealing/drug abuse
Vandalism/graffiti
Housebreaking
Other
Alcohol related crime
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Other
Drug dealing/drug abuse
Alcohol related crime
Housebreaking
Vandalism/graffiti
Cause no concern:
Assault
Robbery
Motor vehicle crime
Antisocial behavoiur
Drug dealing/drug abuse
Dangerous/careless driving
Alcohol related crime
Vandalism/graffiti
Other
Housebreaking
Cause no concern:
Assault
Robbery
Motor vehicle crime
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012
POLICING
ANGUS
SECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
16
Policing Angus: Community Summaries ~ April 2011 - January 2012
SECTION 1: FORFAR AND KIRRIEMUIR Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Overall reduction of 17.3% in Groups 1-4 crime
(161crimes) • Biggest reduction in Division in crimes of dishon-
esty of 23.8% (142 crimes) Detection rate • Detection rate for overall crime down by 10.2 per-
centage points, down from 48.5% last year to 38.3%.
• Detection rate for vandalism down by 11.4 per-centage points from 37.5% last year to 26.1% this year against a similar level of recorded crime.
Standards of Service • Improvement in the proportion of people who
stated they had received an update on the pro-gress of their enquiry, from 57.1% recorded last year to 60.8%
Public Perception* • Improvement in the proportion of people who
thought crime in the neighbourhood had im-proved or remained the same, from 68.1% re-corded last year to 74.4%
• Drop in the proportion of people feeling safe after dark, from 69.6% to 58.9%.
• Increase in the proportion of people concerned about becoming a victim of crime , from 27% to 31.3%.
SECTION 2: MONTROSE AND BRECHIN Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Biggest reduction in division in Groups 1-4 crime
(28.4%, 238 crimes). • Reduction in crimes of dishonesty of 22.5% (96
crimes. • Biggest reduction in division in vandalism of
37.3% (129 crimes).
Detection rate • 100% detection rate for violent crime. • Dip in detection rate for overall crime, from 56%
to 47.2%. • Dip in detection rate for vandalism from 49.1% to
30.4% Standards of Service • Substantial decrease in the proportion of people
who stated they had received an update on the progress of their enquiry from 60% recorded last year to 49.2%, the lowest result recorded across the Division.
Public Perception* • Improvement in people feeling safe after dark,
from 52.7% to 67.8%. • Reduction in the proportion of people who were
concerned about becoming a victim of crime, from 33.3% to 20%, the best result across the Division.
SECTION 3: ARBROATH Main areas of public concern: antisocial behav-iour and drug dealing/drug abuse Crime • Overall reduction of 7.4% in Groups 1-4 crime (78
crimes). • 66.7% increase in violent crime, from 27 recorded
last year to 45 for the current year to date. • Reduction in crimes of dishonesty of 16.7% (108
crimes). Detection rate • Best detection rate across the Division for Groups
1-4 at 49.7%. • Best detection rate across the Division for crimes
of dishonesty at 57%. • Best detection rate across the Division for house-
breaking at 44.4%. Standards of Service • Best result across the Division, showing a further
improvement in the proportion of people who stated they had received an update on the pro-gress of their enquiry, increasing from 56.3% last year to 68.8%.
• Improvement in overall satisfaction with the ser-vice provided by the police, rising from 82.1% recorded last year to 90.5%. Both results exceed-ing target.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
17
Policing Angus: Community Summaries ~ April 2011 - January 2012
Public Perception* • Increased concern about becoming a victim of
crime, rising from 47.2% recorded last year to 53.3%, with drug dealing and antisocial behav-iour being the main concerns.
SECTION 4: CARNOUSTIE Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Only Section to show increase in Groups 1-4
crimes (7.2% - an improvement on the 7.7% re-corded last month, 21 crimes).
• Crimes of indecency decreased from 20 re-corded last year to 11 for this year.
• Increase in vandalism of 25% (30 crimes) but an improvement on 32.7% increase last month.
Detection rate • Fall in detection rate for Groups 1-4, from 45.5%
to 37.1%. • Best detection rate across Division for vandalism
at 39.3%, an improvement of 9.3 percentage points over last year.
Standards of Service • 5.3 percentage point improvement on the num-
ber of customers who received an update on their enquiry, from 62.9% last year to 68.2%, ex-ceeding the divisional target of 65%.
• Decrease in overall satisfaction with the service provided by the police, from 90.5% to 84.7% but an improvement on last month’s 81.4%.
Public Perception* • Best result across Division for people who
thought crime in the neighbourhood had de-creased or remained the same despite the fall from 89.2% last year to 78.2% this year.
• Best result across Division for proportion of peo-ple feeling safe after dark, 78.5%.
• Concern about becoming a victim of crime has increased from 20.5% recorded last year to 29.5%.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
18
POLICING ANGUS: Crime in more detail CRIME UPDATE
PERIOD APRIL to JANUARY 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 3 2 66.7% 3 -
Attempted Murder 5 5 100.0% 8 8 100.0% 3 60.0%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 54 50 92.6% 45 35 77.8% -9 -16.7%
Robbery (Incl attempts) 5 4 80.0% 10 8 80.0% 5 100.0%
Child Cruelty/Neglect 15 16 106.7% 16 16 100.0% 1 6.7%
Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%
Abduction 1 1 100.0% 3 3 100.0% 2 200.0%
Threats 1 0 0.0% 4 2 50.0% 3 300.0%
Others 0 0 - 0 0 - 0 -
GROUP 1 - TOTAL 82 77 93.9% 89 74 83.1% 7 8.5%
GROUP 2Rape 0 0 - 14 11 78.6% 14 -
Assault with intent to rape 1 0 0.0% 1 0 0.0% 0 0.0%
Indecent assault 51 39 76.5% 65 45 69.2% 14 27.5%
Lewd & Libidinous practices 4 4 100.0% 7 5 71.4% 3 75.0%
Public Indecency 1 1 100.0% 8 5 62.5% 7 700.0%
Others 40 43 107.5% 3 2 66.7% -37 -92.5%
GROUP 2 - TOTAL 97 87 89.7% 98 68 69.4% 1 1.0%
GROUP 3Housebreaking ~ domestic dwelling 86 44 51.2% 82 29 35.4% -4 -4.7%
Housebreaking ~ domestic non-dwelling 64 25 39.1% 39 6 15.4% -25 -39.1%
Housebreaking ~ commercial 83 25 30.1% 72 15 20.8% -11 -13.3%
Theft, attempt theft from locked premises/property 52 16 30.8% 30 11 36.7% -22 -42.3%
Theft, attempt theft from locked motor vehicle 28 10 35.7% 32 4 12.5% 4 14.3%
Theft, attempted theft of a motor vehicle 64 36 56.3% 43 27 62.8% -21 -32.8%
Convicted thief in poss.of tools etc. w.i. to steal 1 1 100.0% 0 0 - -1 -100.0%
In building with intent to steal 37 24 64.9% 27 22 81.5% -10 -27.0%
Theft 1196 680 56.9% 992 538 54.2% -204 -17.1%
Theft from motor vehicle 63 22 34.9% 54 14 25.9% -9 -14.3%
Reset 6 6 100.0% 3 3 100.0% -3 -50.0%
Embezzlement 10 8 80.0% 3 3 100.0% -7 -70.0%
Fraud 101 80 79.2% 82 37 45.1% -19 -18.8%
Others 10 12 120.0% 11 3 27.3% 1 10.0%
GROUP 3 - TOTAL 1801 989 54.9% 1470 712 48.4% -331 -18.4%
GROUP 4Fireraising 35 15 42.9% 23 9 39.1% -12 -34.3%
Malicious Damage/Vandalism 1068 409 38.3% 968 298 30.8% -100 -9.4%
Others 37 30 81.1% 23 21 91.3% -14 -37.8%
GROUP 4 - TOTAL 1140 454 39.8% 1014 328 32.3% -126 -11.1%
SUB-TOTAL OF GROUPS 1 TO 4 3120 1607 51.5% 2671 1182 44.3% -449 -14.4%
GROUP 5Public mischief & wasting police time 33 33 100.0% 17 18 105.9% -16 -48.5%
Escape or rescue from police custody or prison 6 6 100.0% 2 2 100.0% -4 -66.7%
Resisting arrest or obstructing police officer 71 71 100.0% 78 78 100.0% 7 9.9%
General attempts to pervert the course of justice 16 15 93.8% 8 8 100.0% -8 -50.0%
Sex Offenders' register offences 0 0 - 1 1 100.0% 1 -
Bail - Fail to keep conditions 165 164 99.4% 152 151 99.3% -13 -7.9%
Possession of offensive weapons 60 59 98.3% 42 41 97.6% -18 -30.0%
Drugs - supply, with intent to supply etc 86 87 101.2% 31 32 103.2% -55 -64.0%
Drugs - personal possession 314 313 99.7% 254 257 101.2% -60 -19.1%
Drugs - manufacture etc 4 4 100.0% 9 8 88.9% 5 125.0%
Others 17 17 100.0% 13 11 84.6% -4 -23.5%
GROUP 5 - TOTAL 772 769 99.6% 607 607 100.0% -165 -21.4%
TOTAL OF GROUPS 1 TO 5 3892 2376 61.0% 3278 1789 54.6% -614 -15.8%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
19
P
OL
ICIN
G P
ER
TH
& K
INR
OS
S
CRIME
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Groups 1-4 3337 3609 -7.5% 1895 1985 -4.5% 570 601 -5.2% 676 710 -4.8% 196 313 -37.4%
- Detection rate 50.1% 47.2% 2.9 55.4% 53.2% 2.2 45.6% 47.8% -2.2 43.3% 35.4% 7.9 35.7% 34.3% 1.4
Violent Crime (G1) 121 135 -10.4% 85 87 -2.3% 15 26 -42.3% 15 21 -28.6% 6 1 500.0%
- Detection rate 94.2% 98.5% -4.3 95.3% 95.4% -0.1 93.3% 107.7% -14.4 86.7% 100.0% -13.3 100.0% 100.0% 0
Indecency (G2) 84 72 16.7% 39 31 25.8% 25 22 13.6% 18 9 100.0% 2 10 -80.0%
- Detection rate 67.9% 72.2% -4.3 61.5% 74.1% -12.6 84.0% 63.6% 20.4 61.1% 77.8% -16.7 50.0% 80.0% -30
Dishonesty (G3) 2258 2375 -4.9% 1282 1340 -4.3% 351 350 0.3% 484 483 0.2% 141 202 -30.2%
- Detection rate 52.9% 48.1% 4.8 60.3% 57.7% 2.6 43.3% 44.9% -1.6 46.1% 29.6% 16.5 32.6% 34.8% -2.2
Mal Mischief, vandalism (G4) 874 1027 -14.9% 489 527 -7.2% 179 203 -11.8% 159 197 -19.3% 47 100 -53.0%
- Detection rate 35.4% 36.7% -1.3 35.4% 34.1% 1.3 40.8% 43.3% -2.5 28.9% 40.6% -11.7 36.2% 29.0% 7.2
Robbery 30 35 -14.3% 28 29 -3.4% 0 1 *** 2 4 -50.0% 0 1 ***
- Detection rate 83.6% 94.3% -10.67 85.7% 93.1% -7.4 0.0% 100.0% -100 50.0% 100.0% -50 0.0% 100.0% ***
Vandalism 798 963 -17.1% 452 493 -8.3% 167 192 -13.0% 136 183 -25.7% 43 95 -54.7%
- Detection rate 34.5% 34.8% -0.3 33.8% 31.4% 2.4 40.1% 41.7% -1.6 29.4% 39.9% -10.5 34.9% 28.4% 6.5
Domestic Housebreaking 134 133 0.8% 74 83 -10.8% 22 21 4.8% 30 21 42.9% 8 8 0.0%
- Detection rate 35.8% 36.1% -0.3 37.8% 43.4% -5.6 40.9% 28.6% 12 33.3% 28.6% 4.7 12.5% 0.0% 12.5
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012
POLICING PERTH
&
KINROSS
SECTION 3
Perth City
SECTION 5
East Perthshire
SECTION 6
South Perthshire
SECTION 7
North and
West Perthshire
20
Policing Perth
& Kinross: S
tandards of S
ervice ~ April - J
anuary 2012
Customer
Satisfaction
2011-12 Target
2011-12 Result
20
10
-11 R
esu
lt
% / p
p C
ha
nge
2011-12 Result
20
10
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
20
10
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
20
10
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
20
10
-11 R
esu
lt
%/p
p C
han
ge
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 97.0% 91.7% 5.3 97.6% 88.9% 8.7 96.4% 96.8% -0.4 95.1% 90.0% 5.1 100.0% 96.9% 3.1
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 88.2% 83.8% 4.4 88.5% 80.0% 8.5 90.6% 87.1% 3.5 87.3% 83.6% 3.7 84.6% 94.4% -9.8
Updating the Public
% of customers who received
an update on the progress of
their enquiry
65.0% 64.6% 63.9% 0.7 61.2% 62.7% -1.5 68.8% 72.5% -3.7 64.9% 63.9% 1.0 69.0% 48.0% 21.0
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 85.2% 81.1% 4.1 87.0% 77.3% 9.7 83.2% 83.9% -0.7 84.2% 83.7% 0.5 84.2% 87.1% -2.9
Response Rate 39/76 (51.3%)425/1080 (39.4%) 183/527 (34.7%) 87/231 (37.7%) 116/246 (47.2%)
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012
POLICING PERTH
& KINROSS
SECTION 3
Perth City
SECTION 5
East
Perthshire
SECTION 6
South
Perthshire
SECTION 7
North &
West Perthshire
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Improvement in satisfaction with service at first contact from 91.7% to 97.0%, the highest result across the force. This result well exceeds the force target set at
91.5%
- Improvement in identifying the person dealing with the enquiry from 83.8% to 88.2%, the highest result across the force. This result again well exceeds the
force target set at 80.0%
Updating the Public
- Improvement in updating the public from 63.9% to 64.6%, the highest result across the force.
Customer Experience
- Improvement in overall customer experience from 81.1% to 85.2%, the highest result across the force. This result exceeds the force target set at 85.0%
21
Policing Perth
& Kinross: P
ublic Perceptio
n ~ April - J
anuary 2012
Public Perception
2011-12 Result
20
10
-11
Re
su
lt
% / p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
2011-12 Result
20
10
-11
Re
su
lt
%/p
p C
ha
ng
e
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
71.2% 76.4% -5.2 67.6% 66.2% 1.4 76.9% 80.8% -3.9 68.7% 80.0% -11.3 75.8% 79.2% -3.4
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
70.0% 68.6% 1.4 56.8% 45.4% 11.4 72.0% 74.6% -2.6 77.3% 76.9% 0.4 77.2% 80.0% -2.8
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
28.7% 27.3% 1.4 31.7% 42.3% -10.6 34.1% 20.5% 13.6 27.7% 24.0% 3.7 10.8% 16.1% -5.3
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate
Dangerous/careless driving
Antisocial behaviour
Housebreaking
Alcohol related crime
Vandalism/graffiti
Other
Drug dealing/drug abuse
Assault
Cause no concern:
Robbery
Motor vehicle crime
Antisocial behaviour
Dangerous/careless driving
Housebreaking
Other
Vandalism/graffiti
Alcohol related crime
Drug dealing/drug abuse
Motor vehicle crime
Cause no concern:
Assault
Robbery
Antisocial behaviour
Dangerous/careless driving
Other
Vandalism/graffiti
Housebreaking
Alcohol related crime
Drug dealing/drug abuse
Cause no concern:
Assault
Robbery
Motor vehicle crime
Antisocial behaviour
Dangerous/careless driving
Housebreaking
Other*
Alcohol related crime
Drug dealing/drug abuse
Vandalism/graffiti
Motor vehicle crime
Assault
Cause no concern:
Robbery
Antisocial behaviour
Drug dealing/drug abuse
Other
Housebreaking
Alcohol related crime
Dangerous/careless driving
Vandalism/graffiti
Motor vehicle crime
Assault
Cause no concern:
Robbery
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012
37/116 (31.9%)373/1080 (34.5%) 105/330 (31.8%) 96/281 (34.2%) 135/353 (38.2%)
POLICING PERTH
& KINROSS
SECTION 3
Perth City
SECTION 5
East
Perthshire
SECTION 6
South
Perthshire
SECTION 7
North &
West Perthshire
22
Policing Perth & Kinross: Community Summaries ~ April - 2011 January 2012
SECTION 3: PERTH CITY Main areas of public concern: antisocial behav-iour and drug dealing/drug abuse Crime • Reduction in Groups 1-4 crime (4.5%, 90
crimes). • Reduction of 8.3% in vandalism (41 crimes). Detection rate • Best detection rate across the Division for
Groups 1-4 at 55.4%. • Best detection rate across the division for crimes
of dishonesty at 60.3%. Standards of Service • Substantial improvement in overall customer sat-
isfaction from 77.3% to 87% - 2 percentage points above the divisional target.
Public Perception* • An 11.4 percentage point improvement in people
feeling safe after dark, from 45.4% to 56.8%. • Marked reduction in people concerned about be-
coming a victim of crime, from 42.3% to 31.7%.
SECTION 5: EAST PERTHSHIRE Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Reduction of 5.2% in Groups 1-4 crime (31
crimes) • Reduction in violent crime, 26 recorded last year,
down to 15. • No robberies recorded since the beginning of the
year. Detection rate • Continues to hold the best detection rate across
the Division for vandalism at 40.1%. • Best detection rate across the Division for do-
mestic housebreaking at 40.9%. Standards of Service • Above divisional target with respect to updating
the public on the progress of their enquiry,
68.8% against a target of 65%, despite being lower than at the same time last year (72.5%)
Public Perception* • A reduction in the number of people who thought
the crime rate in their neighbourhood had re-mained the same or improved over the past year from 80.8% to 76.9%, but still the highest result in the division.
• A substantial increase in the proportion of people who were concerned about becoming a victim of crime, from 20.5% to 34.1%.
SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Reduction of 4.8% in Groups 1-4 crime (34
crimes). • Reduction of 25.7% in vandalism (47 crimes). • Increase in domestic housebreaking, up from 21
recorded last year to 30 for the current year. Detection rate • Improvement in detection rate for overall crime,
up from 35.4% to 43.3%. • Crimes of dishonesty detection rate of 46.1%, a
16.5 percentage point improvement over the pre-vious year.
Standards of Service • Just under target for people who stated they had
received an update on the progress of their en-quiry - 64.9% recorded against a target of 65%.
Public Perception* • Drop in the proportion of people who thought
crime in the neighbourhood had decreased or remained the same, from 80% recorded last year to 68.7%.
• Best result across the Division with respect to people feeling safe after dark, 77.3%.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
23
Policing Perth & Kinross: Community Summaries ~ April 2011 - January 2012
SECTION 7: NORTH AND WEST PERTHSHIRE Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Best result across Division for crime reduction -
37.4% in Groups 1-4 crime (117 crimes). • Best result across the Division for reduction in
crimes of dishonesty - 30.2% (61 crimes). • No robberies recorded since the beginning of the
year. • Best result across the Division for reduction in
vandalism - 54.7% (52 crimes). Detection rate • Detection rate of 36.2% for Group 4 crime
(malicious mischief, vandalism) an improvement of 7.2 percentage points over last year.
Standards of Service • Best result across the Division for providing the
public with an update on the progress of their en-quiry - 69%, a 21 percentage point improvement over last year (48%) and exceeding the target of 65%.
Public Perception* • Best result across the Division with respect to
the proportion of people who were concerned about becoming a victim of crime, 10.8%, a fur-ther improvement on the 11.8% recorded last month.
(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)
24
POLICING PERTH & KINROSS: Crime in more detail
CRIME UPDATEPERIOD APRIL to JANUARY 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 4 4 100.0% 4 -
Attempted Murder 17 17 100.0% 27 27 100.0% 10 58.8%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 57 57 100.0% 34 32 94.1% -23 -40.4%
Robbery (Incl attempts) 35 33 94.3% 30 25 83.3% -5 -14.3%
Child Cruelty/Neglect 11 12 109.1% 21 21 100.0% 10 90.9%
Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%
Abduction 7 6 85.7% 1 1 100.0% -6 -85.7%
Threats 6 6 100.0% 4 4 100.0% -2 -33.3%
Others 1 1 100.0% 0 0 - -1 -100.0%
GROUP 1 - TOTAL 135 133 98.5% 121 114 94.2% -14 -10.4%
GROUP 2Rape 0 0 - 17 11 64.7% 17 -
Assault with intent to ravish 2 1 50.0% 1 1 100.0% -1 -50.0%
Indecent assault 42 30 71.4% 42 31 73.8% 0 0.0%
Lewd & Libidinous practices 0 0 - 5 3 60.0% 5 -
Public Indecency 0 0 - 14 6 42.9% 14 -
Others 28 21 75.0% 4 4 100.0% -24 -85.7%
GROUP 2 - TOTAL 72 52 72.2% 83 56 67.5% 11 15.3%
GROUP 3Housebreaking ~ domestic dwelling 133 48 36.1% 135 48 35.6% 2 1.5%
Housebreaking ~ domestic non-dwelling 53 9 17.0% 63 17 27.0% 10 18.9%
Housebreaking ~ commercial 185 73 39.5% 88 51 58.0% -97 -52.4%
Theft, attempt theft from locked premises/property 71 24 33.8% 58 21 36.2% -13 -18.3%
Theft, attempt theft from locked motor vehicle 123 29 23.6% 100 39 39.0% -23 -18.7%
Theft, attempted theft of a motor vehicle 99 63 63.6% 74 41 55.4% -25 -25.3%
Convicted thief in poss.of tools etc. w.i. to steal 2 2 100.0% 2 2 100.0% 0 0.0%
In building with intent to steal 70 57 81.4% 65 48 73.8% -5 -7.1%
Theft 1386 711 51.3% 1358 740 54.5% -28 -2.0%
Theft from motor vehicle 79 16 20.3% 94 47 50.0% 15 19.0%
Reset 5 5 100.0% 16 16 100.0% 11 220.0%
Embezzlement 8 9 112.5% 6 6 100.0% -2 -25.0%
Fraud 139 80 57.6% 160 108 67.5% 21 15.1%
Others 22 17 77.3% 33 9 27.3% 11 50.0%
GROUP 3 - TOTAL 2375 1143 48.1% 2252 1193 53.0% -123 -5.2%
GROUP 4Fireraising 29 14 48.3% 48 13 27.1% 19 65.5%
Malicious Damage/Vandalism 963 335 34.8% 798 276 34.6% -165 -17.1%
Others 35 28 80.0% 28 20 71.4% -7 -20.0%
GROUP 4 - TOTAL 1027 377 36.7% 874 309 35.4% -153 -14.9%
SUB-TOTAL OF GROUPS 1 TO 4 3609 1705 47.2% 3330 1672 50.2% -279 -7.7%
GROUP 5Public mischief & wasting police time 47 48 102.1% 18 17 94.4% -29 -61.7%
Escape or rescue from police custody or prison 2 2 100.0% 4 4 100.0% 2 100.0%
Resisting arrest or obstructing police officer 106 105 99.1% 67 68 101.5% -39 -36.8%
General attempts to pervert the course of justice 11 12 109.1% 27 26 96.3% 16 145.5%
Sex Offenders' register offences 0 0 - 0 0 - 0 -
Bail - Fail to keep conditions 197 196 99.5% 165 164 99.4% -32 -16.2%
Possession of offensive weapons 78 72 92.3% 66 65 98.5% -12 -15.4%
Drugs - supply, with intent to supply etc 110 109 99.1% 56 55 98.2% -54 -49.1%
Drugs - personal possession 532 538 101.1% 726 725 99.9% 194 36.5%
Drugs - manufacture etc 9 10 111.1% 16 17 106.3% 7 77.8%
Others 10 10 100.0% 16 13 81.3% 6 60.0%
GROUP 5 - TOTAL 1102 1102 100.0% 1161 1154 99.4% 59 5.4%
TOTAL OF GROUPS 1 TO 5 4711 2807 59.6% 4491 2826 62.9% -220 -4.7%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
WHO TO CONTACT
Performance and Planning Unit
0300 111 2222
Email: [email protected]
www.tayside.police.uk
Twitter: @statspolice
This document is available on the force intranet and web site. It can be viewed there in large print by increas-ing the magnification on screen. You can listen to this document as a PDF file by click-ing on the ‘View’, menu, selecting ‘Read out aloud’ and ensuring your volume control is turned up.
Ongoing improvement depends on feedback from contributors and users and we would welcome your views. If you require further information about this re-port please use the contact below.
�
�
�
Top Related