Arethusa R. PontesIT Architecture Superintendent
Itaú Unibanco
It's only good for us if it's good for the client We´re passionate about performance People mean everything to us The best argument is the one that matters Simple. Always We think and act like owners Ethics are non-negotiable
Our Way
VisionTo be the leading bank in sustainable performance and customer satisfaction
95,984employees
in Brazil and abroad
We are present in+ than 20 countries
More than
60 millionclients
Itaú | some figures
We seek to be recognized as Latin America’s specialist bank
Of every
R$ 4.00transacted in Brazil,
R$ 1.00passes through Itaú
63rdlargest company in
the world(Source: Forbes 2016)
US$ 75.4 biin market value
(Source: Bloomberg | October 20th 2016)
Position on 30/Sep/16
Sources: Corporate Communication | 2Q 2016; Institutional Presentation | 3Q 2016 *Owned and shared ATMs
5,119branches and CSBs in Brazil and abroad
45,859ATMs in Brazil and abroad
*
Itaú | universal bank
Leadership in Brazil’s credit card market, large amount of Joint ventures and partnerships with retailers
Portfolio of vehicle financingfor individuals of more than R$ 15.9 billion
• One of the largest insurance groups in Brazil in terms of direct premiums
• The result in 3Q16 totaled R$ 683 million
Small and Medium Enterprises with annual sales up to R$ 30 million
Corporate clients with annual sales from R$ 30 million to R$ 200 million
• Premier banking brand in Brazil
• Strategically positioned for growth in the real estate market (partnerships with Lopes)
Full coverage of corporate clients with annual sales above R$ 200 million
Presence in Latin America: Mexico, Colombia, Peru, Paraguay, Chile, Argentina, Uruguay
• Total assets under administration of approximately R$ 888 billion
• Leader in Private banking services in Latin America
Sources: Institutional Presentation | 3Q 2016
We are in the leading position in Brazil through key competitive strengths
Source: Bloomberg | October 20th 2016 Source Bloomberg. Recurrent ROE Accrued 12 months, referring to the 2nd quarter of 2016
The industry | ItaúUnibanco
ROE (%)1st
21.5
17.2 16.5 16.5 16.4 16.3 15.213.7 13.5 12.9 12.2
9.9
6.7 5.6 5.4
Market Cap (USD Bi)
14th
246.6228.4 226.7
184.6169.0
151.8 149.8 144.0 143.5
98.1 94.684.0 77.0 75.4 75.2
we areexpressing ouropinionmore and more_
we accesswhere and whenwe want_
we aremore andmoreconnected_
We haveeven moreaccessto information_the digital culture
has transformed our society_
7.395billion
POPULATIONWORLDWIDE
3.419billion
INTERNETUSERS
2.307billion
ACTIVE USERSOF SOCIAL MEDIA
3.790billion
UNIQUEUSERS OFSMARTPHONES
1.968billion
ACTIVE USERSOF SOCIAL MEDIASMARTPHONES
Penetration: 46% Penetration: 31%
Penetration: 51%Penetration: 51% Penetration: 27%Penetration: 27%
Source: We are Social - Digital Global Snapshot - January 2016
figures on the digital world_January 2016
200.4million
TOTAL POPULATIONOF BRAZIL
50% +connectedto the internet
INTERNETUSERS
3rd countrythat usessocial networksthe most in the world
ACTIVE USERSOF SOCIAL MEDIA
89 million5th largest baseof smartphonesin the world
QUANTITY OFSMARTPHONES
71% of the populationcommunicatesvia mobile
COMMUNICATIONVIA MOBILE
in Brazil it'sno different_
Sources: Ipsos 2015 / Anatel 2014 / TGI / Emarketer, dez-14 / Consultoria Rizzo Franchise, jan-15 / Going Beyond Data, KPMG, 2014
And when we look at our clients,this transformation is already a reality
Traditional channels (Branch, ATM and Telephone)
Digital channels (Internet and Mobile)
Sources: Institutional Presentation | 3Q 2016FEBRABAN Survey of Banking Technology 2015 (the data was calculated excluding the transactions of POS channels and Banking Correspondents)
58% 57%
47%40%
33%29% 28%
[VALOR]42% 43%
53%60%
67%71% 72%
[VALOR]
2011 2012 2013 2014 2015 1Q16 2Q16
Volume of transactions of Itaú Unibanco clientsVolume of transactions of Itaú Unibanco clients
we alwaysbuild thebank basedon the needsof clients_
Bidirectional SMSBidirectional SMS
Because notall of our clientshave smartphones
Portfolio of appsPortfolio of apps
Because our client is mobile
Itaú PF &PJ Apps
VirtualCard Tokpag
Pagcontas
The perfect experience for clients who do not go
to the branches
Digital BranchDigital Branch
Internet BankingInternet Banking
Full, quick and easy access to the bank
Physical BranchPhysical Branch
Branches and CSBs for clients who prefer personal assistance
Our bank is available wherever our client is
Abreconta
one bankone experience
Provision of services tailored to the client, not to the channel.
Digital is only an evolution of the client's behavior.
Being with our clients wherever they are
Being with our clients wherever they are
Be relevantto ourclients
Be relevantto ourclients
Digital from beginning
to endDigital from beginning
to end
Present in all the relevant points of contact with the
client, 24/7 with responsive capacity in a timely manner
Reach our clients with offers and products they
need and desire, when they need
them
Digital should begin at the heart of the bank to create an
experience and seek consistency within different channels
Our digital bank
Focusing on technology
We are studying Blockchaintechnology and some use cases to application
To develop our solutions, we are focusing in integration with Business and Technology
area using Agile methodology, and collaborative environment. Therewith, we can deliver “quick wins” that can be perceived by
our clients as a benefit
and how we want to do this?
and we are investing in Business Integration (SOA) to deliver the best solution to our clients
Besides that, to deliver the best solution with best support and quality, we need to
invest in DevOps
To be with client wherever our client is, we need to focus on Cloud
Computing solutions
Opportunities
We are looking for business opportunities that will help us to develop solutions based on clients’ needs:
Such as:
Blockchain
Big Data
Cloud Computing
Business Integration
and how we want to do this?
Cell: +55 (11) 99365-4886Phone: +55 (11) 2733-4124
Email: [email protected]
Contact
Avenida do Estado, 5.533São Paulo – SP - BrazilZip: 03105-003
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