IT4IT real life examples & myths and rumors dispelledTony PriceWW Director IT4IT Strategic Consulting
25th May 2016 itSMF UK
itSMF UK
Agenda
– Introduction
– Myths and Rumours
– Real Life examples– Good and Bad
– Recommendations
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Myths and rumours
IT4IT will replace ITIL
IT4IT is competitive to
ITIL
If you use IT4IT you have to start again with ITSM
IT4IT will replace COBIT
IT4IT used out of date
manufacturing concepts
Only one value stream of IT4IT
applies to DevOps
IT4IT is just about tooling simplification
IT4IT is dominated by a single vendor
IT4IT is only focused on IT
IT4IT does not apply in my organisation
IT4IT will not deliver value
IT4IT is just another
consultancy gimmick
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Myths and rumours
IT4IT will replace ITIL
IT4IT is competitive to
ITIL
If you use IT4IT you have to start again with ITSM
IT4IT will replace COBIT
IT4IT used out of date
manufacturing concepts
Only one value stream of IT4IT
applies to DevOps
IT4IT is just about tooling simplification
IT4IT is dominated by a single vendor
IT4IT is only focused on IT
IT4IT does not apply in my organisation
IT4IT will not deliver value
IT4IT is just another
consultancy gimmickX
X X X X X XX X X X X
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IT4IT™For Managing the Business of IT – A Management guide (page 5)
The IT4IT Reference Architecture should be used together with other standards and frameworks such as PMBOK Guide, COBIT and ITIL
The IT Value Chain based IT operating model complements these existing standards and process best practices by combining them into an overarching blueprint, in which enterprise architecture, portfolio management, project
management and service development are integrated with IT Service Management, enabling the IT function to be managed from and end to end perspective
The IT4IT Reference Architecture’s Service Model, Information Model, Functional Model, and Integration Model add a layer of prescriptive detail to COBIT and ITIL based processes, providing the IT function with requirements for selecting
and implementing interoperable IT solutions that support and automate activities with the IT function
This includes developing more flexible IT processes and IT management solutions and building stronger, more fluid connections among employees and with customers and vendors
Consumer demands are rapidly changing; on-demandOne common ask - better, faster, cheaper and safer
Gen Z2000-presentChildren
The first generation never to have experienced the pre-internet world
Millennials/Gen Y1980-2000Early teens to early 30s
Demanding, internet savvy, instant gratification. The iPad generation
Gen X1965-79Early 30s to mid-40s
The ‘focused, keep your heads down generation”
Baby BoomersPre 1965Late-40s+
Regarded in the West as the “have it all” postwar generation
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Business models are changing, and IT services must shift
You get what you are given You get what you want, plus what you didn’t know you needed…and of course, must always be better, faster, cheaper and safer
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Day to day IT operations are evolvingSupport multi-mode service delivery
Digital IT
Plan Source
OfferManage
New Style
Traditional IT
Plan
Build
Run
Industrialized IT
Plan Build
DeliverRunNew Tech
Reality: working smarter across the continuum and in all modes
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IT can no longer manage all services the same way
Core IT Fluid IT
Greater agility
Businessoutcome-centric
New workloads, apps,and experiences
Shorter cycle times
IT outcome-centric
Conventional workloads & apps
Longer cycle times
Lower cost
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Typical look at the business of IT still has silosAnalyze and understand how to support the business by initiative
Velocity / requirements
Process
ToolCore IT
CloudProcess
Tool
DevOpsProcess
Tool
Multiple Suppliers / SIAM
Process
Tool
SecurityProcess
Tool
MobilityProcess
Tool
Con
text
/ us
e ca
se
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So is IT4IT the answer?
The Open Group® IT4IT™ standard to Run the Business of IT
IT Operating ModelDescribes the structure of IT management
IT Reference ArchitecturePrescribes the functional & information architecture
Consumer-centric service model
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Looking at IT4IT through the Value Chain lens One IT4IT or many ?
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
SIAM
Process
Tool
Security
Process
Tool
Mobility
Process
Tool
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
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One Lens, One Architecture, Many PerspectiveApplying IT4IT
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
SIAM
Process
Tool
Security
Process
Tool
Mobility
Process
Tool
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
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One IT4IT Architecture reflecting the different perspectives
Velocity / requirements
Process
ToolCore IT
CloudProcess
Tool
DevOpsProcess
Tool
Multiple Suppliers / SIAM
Process
Tool
SecurityProcess
Tool
MobilityProcess
Tool
Con
text
/ us
e ca
se
Service Portfolio
Component
Portfolio Demand
Component
Proposal Component
Policy Component
Defect Component
Requirement Component
Project Component
Test Component
Build Component
Source ControlComponent
ChangeControl Comp.
Problem Component
Incident Component
Event Component
Diagnostics & Remediation Component
Usage Component
Chargeback / Showback
Comp.
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt. Component
Offer Consumption Component
Service Archite-
cture
Policy Require-ment
Scope Agree-ment
IT Initiative
Portfolio Backlog
Item
Source
Conceptual Service
Blueprint
Concep-tual
Service
Logical Service
Blueprint
Test Case
Defect
Offer
Service Release
Build
Service Catalog Entry
Desired Service Model
Usage Record
Fulfill-ment
Request
Sub-scription
Charge-back
Contract
Request
Problem/Known Error
Incident
Event
Service Monitor
Run Book
RFC
Service Monitoring
Comp.
Catalog Composition Component
Shopping Cart
Enterprise ArchitectureComponent
Service Design
Component
Fulfillment ExecutionComp.
Request Rationalization
Component
Configuration Management
Component
ReleaseComposition Component
Service Level Component
Service Contract
Actual Service
CIs
Service Release Blueprint
BuildPackage
Build Package Component
Real life examples
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Taking away pain…just happens to be IT4IT – Global Finance
True Business
Pain identified
Use Cases associated with pain
Potential value
identified
Agile approach
Regular value
delivered
IT reputation improved
Business Pain
removed
IT4IT was almost incidental The focus was on removing pain
Regular delivery of value keeps stakeholders engaged
Business Operation Disruption
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IT4IT as the end goal (Global FMCG example)
Fantastic Architecture
Superb road maps
Happy Architects
IT not delivering the value
Unhappy business
IT4IT viewed as the end goal rather than supporting the end goalIT4IT evangelist
Without adoption value will not be realisedNo mention of Value
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Focusing on Value Stream optimisation – Global Hi Tech Electronics
Tools deep dive
Identified broken value
streams
Increment Improve
Optimise Value
Streams
18 Month Road Map
Reduced waste
IT4IT value stream optimisation keyOver Optimisation leads to systemic waste
Identifying the missing basics
Optimized
Tools
Factor of 11,000 reduction of security events Arcsight ESM with D2C
Talk this language – Business and IT Execs listen !
50% faster release of applicationsContinuous Release & Deployment with R2D
30% business continuity improvement Closed Loop Incident Management with D2C
$1,000,000+ saving on business efficiencySelf Service Automated Request Fulfilment with R2F
Detect root cause: 36h*5FTE ½h*1FTE Operations Analytics with D2C
45% Support Cost reduction Retirement of legacy applications aligned to new strategic delivery with S2P
Increase speed of fulfilment by 20% resulting in 5% increase in CSATAutomation of fulfilment Process with R2F
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Recommendations
Recommendations (continued)
Value Stream optimisation Remember over optimisation leads to systemic waste
Formal IT4IT education is valuable We do not need to train the world in IT4IT
At last we have a reference architecture for running the business
of ITBut keep it in context …. Its not the
law…. Its not religion
Start to have conversations with your vendors about IT4IT
Remember the standard was only released in October 2015
Start thinking value and avoid pure IT Technical “speak”
The business will always listen when you talk value itSMF UK
Think Big Start Small
Thank you and Questions
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