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Courtesy of the
Managed Computer Consulting Glossary
http://glossary.sphomerun.com
IT Service
Agreement (Glossary Definition)
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Make Sure that
Your IT Service
Agreement Says,
and Means,
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Exactly What You
Have Agreed on
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Fee Structure
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If the Fee Structure
in Your IT Service
Agreement is in
Any Way Confusing
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Insist on
Clarification
Before Signing
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Knowing How
and When You Will
Be Charged May
be the Most
Important Part
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Services
Rendered
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Be Aware that if it
Isn’t Listed in the
IT Service
Agreement,
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Then You Can’t
Count on it
Happening
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Guarantees
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There Should be
Some Quality
Control Built into
the Contract
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• How Quickly will
the Company
Respond?
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• What’s the
Maximum Amount
of Unplanned
Downtime You
Will Experience?
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Measurable
Guarantees Hold
Service Providers
Accountable for the
Quality of their Work
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Has Your
Company Had
an Experience
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Where the
Language in
an IT Service
Agreement
Became Important?
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Tell Us
What Happened
in the Comments
Section Below
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SPHomeRun.com Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue
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