ISC Offers
Maintenance
contracts
Depot repair
Professional services
SC group, 2012
Skill Set
ISC Data Storage technical team Veterans: 15 years experience in Data
Storage. Most of them worked and were trained by the OEM
Steven Bucher Director of Technical Support - 17 years experience in the data storage industry
SC group, 2012
Labor ISC leverages over 400 Field Engineers All labor partners are authorized and
trained by ISC Only work with a limited number of partners
with high quality field engineers Over 200 Field Engineers trained at ISC
facilties
Constant regional pre qualification process
SC group, 2012
Coverage Current Coverage
Continental USA Canada Mexico Western Europe Australia Singapore Japan
Soon to be covered Hong Kong, Malaysia Brazil
SC group, 2012
References
Akibia Kodak
CDS Maintech
CSUNetworking
Technologies
Decision 1 Park Place Intl
Essintial Solid Systems UK
HP SSCS
Interactive S&C Mexico
• For data storage systems
Specialists in Break-Fix Service.
• On-site labor, forward stocking of parts, 2nd/3rd level technical support/help desk
Full Support.
• Parts/help desk, partner provides on-site field engineers
Shared Support.
• Component Level, Q/A, Q/C, Pass and Fail
Repair Depot.
• Autoloaders & Standalone Drives (e.g. Adic Fastor, LTO Standalones)
Advanced Unit Replacement.
• Also Available
On-site spares for mission-critical
ISC Products
SC group, 2012
• Tape libraries – Sun/StorageTek, ADIC, HP/Compaq/DEC, IBM, Dell, Overland, Qualstar, Quantum/ATL/ADIC
• Disk Arrays – EMC/Clariion, Hitachi, IBM, HP/Compaq/DEC, NetApps, Sun/StorageTek
Equipment Serviced:
• Central parts warehouses San Diego USA, Birmingham UK, and Rotterdam The Netherlands
Critical Parts Centers in US cities and Europe
• ISC-Track – Always manned by Technical personnel
24x7 Support Centre
• Supporting your organization to service your customers
ISC delivers services via Partners
@ a Glance
ISC group, 2012
• ISC trains partner Field Engineers• OEM/Third Party Service Provider then provides on-site engineers• ISC delivers parts + Help Desk• 2nd- and 3rd - level support• Professional Services – systems optimization• Sole focus = Strategic Partners
Shared Support Model
• We support over 400 field engineers worldwide• Break-fix support capabilities• A+, N+, Sun- and Microsoft-certified• Engineers trained in customer relationship management• Synchronization of parts & labor• 24 x 7 trouble call reporting• Restore vs. Response. 4 Hr, NBD
Full Support Model
Support Programs
ISC group, 2012
Support Programs
Repair Depot Depot in San Diego Variety of turnaround
times Full QA testing and
documentation Advance Parts
Replacement Contract repair vs. T&M
repair Component-level or
whole-unit repair
Tape Libraries serviced by ISC
Brand Series Series Series
Quantum ATL ACL- series M- series P-series
ADIC Scalar Fastor VLS
StorageTek L-series Timberline Powderhorn
Spectra Logic Treefrog Bullfrog Gator
Qualstar TLS- series RLS-series
Overland LX- series NEO-series
ISC group, 2012
Tape Libraries OEM & Private LabelMFG Dell SUN
HP/Compaq
IBM DEC
Storagetek
STK 9730 T-series
L/20/4080 T-series L-Series
L180/700 L-Series L-Series MSL-Series
Overland Data
All units L-Series MSL-Series
Adic
Fastor Series
T-Series
Scalar 100
T-Series ES-Series
Scalar 1000
38XX
ATL/Quantum
ACL-Series
L-Series ESL-Series TL-Series
P-Series L-Series ESL-Series
Tape Drive ManufacturersQuantum HP Sony IBM Seagate Exabyte STK
AIT X
DDS X X X
DLT X
DTF X
LTO X X X X
M1 X
M2 X
SAIT X
SDLT X
VXA X
3490 X
3590 X
4480 X
4490 X
9490 X
9840 X
9940 X
89XX X
8XXX X
Disk Array’s Serviced by ISC
Brand Series Series Series Series Series
EMCCX300, 400,
500, 600, 700CX3-10, 20,
40, 80
DellPV200, 600,
700
Hitachi 92XX 95XX 99XX USP
HPEVA3000,
4000, 5000, 6000, 8000
XP
IBM 17XX 21XX 35XX 71XX 93XX
Net Apps C1XXX FXXX FAS RXXX FCX
SUN/STK FLX DXXX 99XX BXXX
ISC group, 2012
Remote Monitoring & Maintenance tool for Hitachi, HP and SUN 24/7 protection of critical
information systems Monitors systems
constantly and notify the ISC-Monitoring center when assistance is needed
Daily Heartbeat check Remote trouble shooting Proactive parts and FE
dispatch Increases the chances of
winning contracts
ISC-CHS© - Call Home System
HDS at the ISC LabISC group, 2012
Hitachi / HP / SUN equivalents
Hitachi Sun HP
9910 Sun StorEdge 9910 XP48
9960 Sun StorEdge 9960 XP512
9970V Sun StorEdge 9970 XP128
9980V Sun StorEdge 9980 XP1024
USP Sun StorEdge 9990 XP12000
USPV Sun StorEdge 9990V XP24000
USPVMSun StorEdge 9985V
XP20000
NSC55 Sun StorEdge 9985 XP10000
ISC-CHS© Remote Monitoring available for all units
ISC group, 2012
ISC-CHS© - Call Home System
Remote Monitoring & Maintenance tool Oracle SL8500 24/7 protection of critical
information systems Monitors systems
constantly and notify the ISC-Monitoring center when assistance is needed
Daily Heartbeat check Remote trouble shooting Remote site survey Proactive parts and FE
dispatch Increases the chances of
winning contractsISC group, 2012 SL8500 at the ISC Lab
STK Silos
• 4410, 9310 & 5510 silo complete maintenance program• 4410 to 9310 and 9310 to 5510 upgrades• Silo decommissioning• Silo relocation• LMU critical hard drive cloning• ISC maintains silos in the USA, Europe• Hands on silo training available at ISC facility in San Diego, CA
L5510 silo assembly at ISC labs
ISC group, 2012
Joel Chait
Director of Sales
858 573-8600 Ext 161
619 972-6117 Cell
858-573-6100 Fax
San Diego, CA
USA
Always Available
ISC group, llc 2010