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www.pdst.ie© PDST 2014
This work is made available under the terms of the Creative Commons Attribution Share Alike 3.0 Licence http://creativecommons.org/licenses/by-sa/3.0/ie/. You may use and re-use this material (not including images and logos) free of charge in any format or medium, under the terms of the Creative Commons Attribution Share Alike Licence.
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My role as a Communicator and
Facilitator
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Participants will…
• Reflect on their understanding of effective/ineffective communication and explore their own communication style
• Develop an awareness of the principles of effective communication and an understanding of various communication styles
• Develop an understanding of the effectiveness of different modes of communication and facilitation within their school setting
Key Objectives
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What does poor communication look like?
Activity
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Skills of Effective Communication
• Discretion
• Context
• Tact
• Sensitivity
• Listening
• Two way
• Being professional
• Timing
• Language
• Ethics
• Emotional Intelligence/Situational Awareness
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• Communication style questionnaire or self-reflection activity
• tinyurl.com/Commstyles2015
Know Thyself!
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Communication- Some Thoughts
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7%
37% 55%
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Active Listening
‘Most people do not listen with the intent to understand; they listen with the intent to reply. They’re filtering everything through their own paradigms, reading their autobiography into other people’s lives’
Stephen Covey
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Abridged- Listening Exercise-
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Elements of Active Listening
Respond
Appropriately
Pay Attention
Show you
are
ListeningActive Listening
Defer
JudgementProvide Feedback
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Video
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• Hidden agendas
• Lack of Emotional Intelligence (inability to read the situation)
• Absence of Feedback
• Stress and fatigue (timing)
• Climate of mistrust
• Personal Communication Styles
Barriers to effective communication
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What does a poor Facilitator look like?
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What is Facilitation?
Facilitation is helping or guiding a group’s discussion such that the group achieves its goals
To"facilitate" means to make easier or less difficult
A facilitator is someone who makes a group’s work easier by structuring and guiding the group
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Somebody who will...
Remain a neutral party
Lead without taking the reins
Allows everyone to be heard
Give tools and structure
Keep things on track
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Somebody who will...
Support people in identifying their own goals and developing their own action plans
Use consensus to help the group to make decisions
Manage conflict and maintain a positive working environment
Enhance group effectiveness!
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• A facilitator is best when people barely know that he or she exists
• A good facilitator is one who talks little.
When the work is done ,the aim fulfilled,they will all say,“We did this ourselves”
The Essence of Facilitation
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Mark Twain said....
“Sometimes it is better to keep your mouth shut and appear stupid than to open it and remove all possible doubt”
He also said...
“the tongue weighs little but is hard to hold”
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