InterCall OverviewName : Arjun Dutta
Job Title : Business Development Manager- Delhi
Email : [email protected]
Contact : +91 9650 433 500
Date : October’ 2010
Agenda
• Introduction
• Products & Services Overview
• Account Implementation & Management
• Questions &Comments
Introduction
• Our goal:
+ Help people all over the world create stronger connections and achieve success.
• Making it happen:
+ Provide more product options on proven platforms supported by more personal attention.
Word on the Street
Asia Pacific Conferencing & Collaboration Service Provider of the Year Award
InterCall received Frost & Sullivan’s 2008, 2009 & 2010 Asia Pacific Conferencing & Collaboration Service Provider of the Year Award for demonstrating outstanding
service delivery and performance within the ICT industry, above and beyond our competitors across the Asia Pacific region.
5
5
Global Market Leader
InterCall is currently the #1 and largest conferencing service provider in virtually every major market around the globe.
Source: Wainhouse Research, 2010 market positions
Products & Services Overview
Audio Conferencing
• Reservationless Plus
• Operator-Assisted
• Event Services
• Add-On Tools & Technology
Video Conferencing Full and Reservationless video
• ISDN, IP and satellite bridging
• Video-to-web streaming
• Reservationless connection platform
• Managed services
• Room rental
• Equipment sales
Web Conferencing• Microsoft® Office Live
Meeting 2007
• Cisco WebEx™ solutions:• Cisco WebEx Meeting Center• Cisco WebEx Event Center®
• Cisco WebEx Training Center• Cisco WebEx Support Center
Audio Conferencing
+ No reservations, no time limits and no operators
+ Control your conference commands with the touch of button from your telephone keypad
+ Customize features for all or just one of your calls
Reservationless-Plus
List available keypad commands
Operator Assistance – Conference
Operator assistance – Individual
Dial-out to a participant
Begin/end conference record
Change entry/exit method (recordings, tones, silence)
Private roll call
Mute/Unmute – group (all lines except leader’s)
Mute/Unmute – individual
Lock/Unlock conference (including Operator)
Allow/disallow conference continuation
Participant count
*1
*3
*4
*5 #5
*7 #7
*8
*2
*0
00
*6 #6
*#
**
Keypad Commands
Operator-Assisted and Event Services
Surround the Call + Voice Broadcast
+ Recurring Call Scheduling + Voice Talent & Custom
Script
+ Assistance from an expert and knowledgeable operator throughout your entire call
+ Professional handling and management of all your call's details.
+ Multiple entry options to make it easy for participants to join the conference
+ Add extra features like Q&A, recording or transcription
+ Marketing: conduct online lead generation seminars or launch new products to media and analysts
+ Training: provide interactive training sessions for employees, partners and customers
+ Corporate Communications: deliver important company-wide announcements or interdepartmental conferences
+ Investor Relations: execute quarterly earnings calls with investors, analysts and media
Add-On Tools & Technology
InterCall Unified Meeting (IUM)
+ Schedule and Invite participants via Outlook or Lotus Notes calendar
+ Integration with Reservationless-Plus Conferencing
+ Dial-out to leader and participants
+ Customizable Meeting Interface
+ Conference Security
Mobile Assistant & Outlook Plugin
+ Gives customers a tool to initiate, join and manage conference calls from multiple mobile devices
+ Supports up to 128 conference profiles for your most common conferences
+ Applications allow users to configure buttons to automatically dial into audio conferences with a single click
Quickly and easily create, edit and schedule meetings with pre-determined conferencing information right from your Outlook toolbar.
Web Conferencing
+ Create custom slides by adding text, whiteboard, web pages, polling or snapshots to your PowerPoint® slide deck
+ Breakout Rooms
+ Seamless integration with other Microsoft Office applications
Microsoft Office Live Meeting
Cisco WebEx Centers
• Documents, applications, desktops sharing
• Rich multimedia with multipoint video
• Integrated telephony and VoIP• On-demand record, edit and
playback • File transfer
Core Meeting Features
+• Custom registration• Breakout rooms & Hands-on lab• Training specific tools• Integrated testing• Multiple roles• LMS integration
Core Meeting Features
+• Customized registration fields• Custom enrollment options• Custom email templates• Interactive Q&A• Lead scoring and reporting• Polling
Core Meeting Features
+• Click To Connect• System info• Reboot/reconnect• Advanced file transfer• Log on as an administrator• Unattended machine control
+ Control your Reservationless-Plus audio conference via the WebEx MeetingCenter interface
+ Engage participants using a Video webcam
+ Use the UCF Toolkit to share multimedia files like Flash, Video, Audio, and Web pages during your presentation
Cisco WebEx Centers: Reservationless-Plus Integration
Video Conferencing
Face-to-face meeting without leaving your office
+ Conduct focus group and bring products to market faster without losing the face-to-face experience
+ Audio Add-On
+ Continuous Presence – view all participants simultaneously on same screen or customize to your fit
+ Online Video Reservations
InterCall Video Conferencing
Worldwide Room RentalWe have access to over 10,000 rooms
for Video Conferencing worldwide – you can rent public video conference
room on an as-needed basis
Account Implementation and Management
Account Implementation
Welcome Pack includes:
- Account information such like Conference Code, Leader PIN & Dial-In Numbers
- Step-by-Step Product Instructions
- Important resources such as Customer Service numbers and Sales Representative information
Instant E-Notification
Followed by physical wallet cards mailed to
each user
Account Implementation
• User Names Provided
Account Management: InterCall Online (IOL)
• Single sign-on access to all services
• Online reservations, reports and account information
• Multiple versions for brand specific and region support
• Improve the productivity of your meetings?
• Ensure your meeting participants retain 80% of what you discuss?
• Reduce your travel budget?
• Get people together within 20 seconds?
• Show them what you mean and look them in they eye to ensure they get it?
• Start and join a meeting with a single-click?
What If You Could…
Questions, Comments, Thoughts…
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