Download - Information Technology Infrastructure Library (ITIL ... · ITIL V3: SS: Develop the Strategic Assets Goal Activities Inputs Outputs Roles To develop strategic assets in the form of

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Service OperationIncidentEvent

Request FulfillmentProblem

7 Step Improvement MethodPDCA

CSI Model

Service Desk

Technical ManagementApplication Management

IT Operations Management

Service Transition

Service DesignService Level

Service CatalogAvailability

Information SecuritySupplierCapacity

IT Service Continuity

ChangeService Asset & Configuration

Release & DeploymentTransition Planning & SupportService Validation & Testing

Service EvaluationKnowledge

Service PortfolioDemandFinancial

Define the MarketDevelop the Offering

Develop Strategic AssetsPrepare for Execution

Service StrategyService Generation

Func

tions

Continual Service Improvement

Access

1

Information Technology Infrastructure Library (ITIL)

Version 3 Process Quick Reference

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ITIL – ISO20000 – ISO27000

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