Information Technology and Telecommunication Services
Cabinet Briefing
Nick GanesanFayetteville State University
January 6, 2010
Agenda Organization
Staffing & Responsibilities FSU’s Technology Environment Service Catalog
Services provided IT Benchmarks ITTS Focus FY 2009-10
ITTS Division - Organization
Dr. James A. Anderson
Chancellor & CEO
Mr. Nick GanesanVice Chancellor & CIODivision of Information Technology & Telecom
Ms.Michelle WhitakerDirector
Application Services
Mr. Joe VittorelliDirector
IT Infrastructure Services
Team Title
Client Computing Services· Desktop & Laptops HW & SW· Mobile Phones support· Student Computing· Managed Printing
Academic Computing
Services· Computer Lab HW & SW· Smart Classrooms· Distance Learning rooms
Media Services
· Projector/Sound· Video Capturing· Special Event Support·
Systems Services
· Server Management· E-Mail system· Campus Directory· Storage Systems· Remote Computing (Citrix)
Networking Services· Campus Network· Internet Connectivity· Wireless· Campus Telephone Service
Administrative Systems Technical Services
· BANNER/ORACLE Maintenance· Workflow Automation· ODS/Reporting Service· Data Backup & Recovery· AD-Astra Systems· T2 – Campus Police System· CORE Cashiering Systems
Application Training Services· BANNER Online Modules· Element-K Online Training· FSU skillset training
WEB Services· FSU Website management· Web content management· Blackboard Course management
Team Title
Fayetteville State UniversityInformation Technology & Telecommunications
Functional Chart
FSU ITTS Staffing Chart
FSU Technology Environment
RATIO: Students per IT Staff
Students per IT staff60 of 957 respondents for whom student FTE count is available (Filtered, modify
settings in Data by Institution)
Carnegie Mean Median Min Max FSU DATA
MA 185.12 166.16 81.34 401.79 159.3
IT Budget Comparison (FY2008-09)
Salaries & Benefits $ 1,948,302.00 Contractual Services - 22100P $ 104,378.00 Other Services - 22300P $ 368,424.00 Hardware/Software Maintenenace $ 862,033.00 Supplies - 23000P $ 124,997.00 Capital Purchases - 24000P $ 471,075.00 Other Expense Adjustments - 25000P $ 265,016.00 Total FY09 Budget $ 4,144,225.00
ITT Services ScopeDescription Count
Employees 1000
Students 6400 +
FSU Desktop Computers 1660
FSU Laptops 341
Smart Classrooms 57
Video Conferencing Facilities 6
Interactive 3D Classroom 1
FSU Printers 392
Fax Machines 127
Scanners ?
IT Service CatalogApplication Services Network & Systems
ServicesCollaborative Tools Desktop/Laptop
ServicesInstructional Technology Services
BANNER Application Hosting and Server management
E-Mail Annual Desktop Refresh Smart classroom installation and maintenance
Helpdesk software FSU Network connectivity Calendaring Desktop/laptop Support Streaming Media Services
Reporting - WEBFOCUS Wireless Network Video Conferencing Productivity Software Licensing
Computing Laboratories
CORE - Cashiering Remote Access - CITRIX WEB Conferencing User Training/Orientation Academic Software ( 40 plus discipline specific software)
AD ASTRA - Scheduling Internet Services Telephony New user orientations
Blackboard - Course Management
Managed Print Services Cellular Phone contracts
Freshman Student orientations
Xtender - Scanning and Archiving
RAVE Emergency Notification System
Online Campus directory
Instructional Software licensing
Database management Data Back-up services Distance Learning Technology installation & Maintenance
Data Warehouse Network Cabling Interactive 3D Technology installation & Maintenance
UNCFSU web site Network Security
Data Interface Services Network user account management
Application Research Networked storage management
Application Training Satellite Television – Campus TV Services
Data Security
FSU ITTS Helpdesk Statistics
Helpdesk Service Requests 2008-09 2007-08Academic Computing 435 563Network Services 271 561Desktop/PC/Laptop 2351 1841BANNER/ERP Services 1358 1150Telephone Services 36 26Systems Services 920 695E-Mail Services 165 95ResNet 371 183Print Services 772 538PC Invetory Mgmt 421 243WEB Services 925 1041 8025 6936
Classroom Technologies
Classroom technology 60 of 962 respondents (Filtered to compare with similar institutions) (FY 2008-09 Data)
Technology FSU Data Mean % Median % Min % Max % Count
Wired Internet connections 100% 96.10% 100% 55% 100% 60
Wireless Internet connectivity 66% 57.80% 60% 0% 100% 60
LCD projectors 60% 67.90% 73.50% 5% 100% 60
Computers 60% 51.80% 49.50% 0% 100% 60
Televisions 1% 29.90% 15% 0% 100% 60
Smart boards 52% 6.20% 2% 0% 50% 60
Document projectors / systems / cameras 45% 28.60% 10% 0% 100% 60
Clickers (personal response systems) 2% 5.10% 1% 0% 100% 60
Other % 10% 23.20% 80% 2% 100% 60
ITTS FY 09-10 Areas of Focus1. High-Availability of Critical Systems
1. BANNER Hosting2. Redundant WEB site at MCNC3. Explore options for E-Mail Services
1. Outsourcing vs Hosting @ MCNC
2. Add 5 more technology-enabled classrooms1. Budget dilemma – refreshing aged technology-enabled
classrooms. Each year at least 5 or more classrooms become 5 or more years old.
3. Technology Training1. Administrative Staff (MS Office & Campus technologies)2. Faculty (Administrative & Classroom technology orientation)3. Students (Campus technology orientation)
4. Decision Support System – Reporting Services1. Explore options for data warehouse/dashboard system
FSU Website Home Page Management
The process (not working, obviously) Technologists and CIO is posting
stuff to the homepage as information becomes available
PR needs to take ownership for the content (information, graphics, photos and timeliness)
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