© CGI Group Inc. 2015
Paw Steffensen, CGI
04.11.2015
Become a dynamic retailer with Microsoft Dynamics AX for Retail
INDLÆG 12· DYNAMICS AX
76% of consumers research products before they buy
91% of unhappy customers will never return
67% are influenced by social media
51% of showroomers are ordering online
75% of global workforce will be millennials by 2025
20% of store-based multi-channel retailers’ sales will happen online
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Information is everywhere. Customer expectations are increasing. How can you …
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Connected retail solutions empower people throughout the shopping experience.
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Deliver more personalised services to customers
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It begins with a vision
Retail HUB
Retail Journey and Roadmap
Q2 2010 Q1 2011 Q1 2012 Q4 2012 Q4 2014
Q2 2015 Preview
Q3 2015 Q2 2014
Microsoft Dynamics for Retail
Dynamics for Retail and Commerce Solution Omni-channel Retail and Commerce : Store solutions, e-Commerce, Social and Mobile Commerce
Provide feedback Discover product Visit store Assisted sales Find store & install app Purchase product
Empowered Retail How can advanced analytics, connected
consumer digital experiences, and client
engagement technologies be brought together
in a coherent and compelling vision for modern
retail?
Let’s explore a scenario
FEBRUARY 2015
Call to Action
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Providing opportunities to support Retailer’s Omni Channel journey
How can Microsoft and CGI support digital modernisation?
Microsoft can support You with industry knowledge CGU can support You with Retail solutions
Microsoft as a Partner to Retailers
PoV
Reference Customers
Showcase
Showcase
Strategy insight ERP/CRM
Modern POS
Productivity
Retail IOT and Devices
Partner Solutions
Independent SW vendors
Briefings
Machine Learning
Core platforms 3rd Party solutions
Microsoft as a Retailer
Pandora and Microsoft Dynamics: Delivering gifts of love and lasting meaning
“Memento really isn’t a big enough word to describe a piece of jewelry that will let someone
know that she’s loved forever. Ensuring that future is what we do at Pandora, and Microsoft
Dynamics AX and CRM helps us do it right. It helps us know what our customers want and
need.”
— Laurie McDonald, Vice President of Sales, Pandora
Objectives Pandora is a jewelry
manufacturer and retailer
with the goal of making
luxury jewelry accessible to
all women of all income
levels.
Tactics Microsoft Dynamics AX CRM is
Pandora’s “internal one-stop
shop” for information about its
accounts. Dynamics AX and
CRM is integrated into both
Pandora’s ERP system and its
Microsoft Azure Retailer
portal.
Results Pandora’s Consumer Affairs,
Customer Service, Marketing,
Sales and Visual
Merchandizing teams all have
access to the system and they
can all share information. And
franchisees can access the
system via the portal.
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