PowerPoint Presentation
Improving Analytics with Machine and Deep Learning
SpeechTEK 2015
Jeh Daruvala - [email protected]
1
Why Speech Analytics?
Voice-of-the-Customer
Compliance
Cost Savings (Automated agent monitoring)
Audio Search
2
OmniTraq - Omni-channel Business Intelligence3ComprehensiveIntelligenceAnalytics
Media MonitoringCall Center SolutionsCoreTraq
Actionable Insights
Local B2B lead generationDevelop competitive engagement strategiesOmni-channel Voice-of-the-Customer discoveryBrand sentiment discoveryEnsure regulatory & compliance adherenceEvaluate & manage performance of call centersTurn internal documents, calls, meetings & events into searchable metadataCustomize vocabularies 10-100X Faster, Better, Cheaper
Custom VocabulariesAccurate B2B Speech Systems need to understand,Product and Brand namesIndustry and Company specific Business Terms
Mass customized vocabularies (Unique to each customer)
Speech based Semantics ( Speech + Text Analytics)
Language Model (LM) based SystemsLegacy Phonetic Vocabularies < 1000 wordsLanguage Models can contain tens of millions of sentencesYet LM based systems can save $ millions when building Custom Vocabularies !4
Yactraqs Core Technology5CoreTraq Platform
Self-learning capability allows for perpetual and inexpensive enhancements to the platformSpeechRecognizerText Transcripts
Machine Learning(Offline)
Provides ongoing improvements to Speech RecognizerNLU*Topic Engine
*Natural LanguageUnderstanding
Audio & Video Inputs
Phone CallsRadioTVWeb VideosPodcastsMore
Output Metadata
KeywordsTopicsTime-taggingSentimentWord confidence
Audio & video is not yet natively understood by computers, which work with character data.CoreTraq is Yactraqs unique speech based semantic platform that accurately converts audio & video into character data.
5
6Example Video - Wells Fargo Becomes The Most Valuable Bank In The World: Bottom Line | CNBC
7Wells Fargo Becomes The Most Valuable Bank In The World: Bottom Line | CNBChttps://www.youtube.com/watch?v=J4OMX1Gq5ykGeneric vocabulary fails to classify video
Wells Fargo Becomes The Most Valuable Bank In The World: Bottom Line | CNBChttps://www.youtube.com/watch?v=J4OMX1Gq5yk8
Financial Services vocabulary offers dramatic improvement 8.52 score is among the highest confidence numbers in Yactraq Speech2Topics
AppendixImproving Analytics with Machine and Deep Learning
SpeechTEK 2015
Jeh Daruvala - [email protected]
9
Complex Language ModelingWeb Crawler based Linguistic DataGeneral language awarenessGeneric vertical vocabulariesFinancial, Retail, Healthcare etcIs A similar to B? type questions General call/audio classification
Class Based Language ModelsLimited linguistic data (Phone call transcripts)What specifically? type questionsWhy 5 calls and not 1 to resolve this?10
IP StrategyPatent pending Speech2Topics Technology
IP for Defense partnership with
High degree of Freedom-To-Operate
Access to Intellectual Ventures patent portfolio of over 40,000 patents11
Dynamic Language ModelsConfiguration API
Continuous Configuration FeedTarget Topics and Entities
Automated Vocabulary Updates
12
Versatile Speech RecognitionMachine learning based information compressionHigher accuracyEmbedded systems
LVCSR Well suited to small footprint speech recognizers
Deep Neural Networks For acoustically challenging dataAccentsLanguages13
Hospitals Wary of Hackers Seek Insurance from AIGhttps://www.youtube.com/watch?v=Dm2O8XyEmo0
14
General vocabulary shows a high level understanding of topics
Hospitals Wary of Hackers Seek Insurance from AIGhttps://www.youtube.com/watch?v=Dm2O8XyEmo0
15
Financial Services vocabulary has sharper understanding and picks up specific reference to Blue Cross
Top Related