A BRIEF RECAPRedesign our co-worker
handbook
to enhance and support
the new starter experience
OUR OBJECTIVE
Empower new co-workers
to take charge of their growth
in IKEA.
OUR OBSERVATIONS
IKEA is looking to invest in
enterprise handheld devices in the
near future
Need for open and direct
communication between all levels of
hierarchy
Source:
THE INSIGHTIKEA needs a crowdsourced digital platform
that provides a support system for co-workers
and improves job satisfaction and brand
alignment.
= Tinder (Swedish)
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A mobile task-
management tool that
supports the existing
‘Foundation Level’ starter
handbook
A journey map for each
employee to visualise their
career checkpoints
A community that allows
co-workers to build on
existing knowledge
What is it?
FnöskeHow does it work?
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Employee ID
Password
LOGIN
Day One
Induction
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123456
XXXXXX
LOGIN
Day One
Induction
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Meet the team
6 November, Thursday
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook
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Meet the team
6 November, Thursday
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook
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Meet the team
6 November, Thursday
IKEA Store Tour
Company Values
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Task List
Supports handbook
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6 November, Thursday
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Type
Meet the team
IKEA Store Tour
Company Values
Task List
Supports handbook
Add your own tasks!
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6 November, Thursday
7 Nov +
10 Nov +
11 Nov +
12 Nov +
13 Nov +
Clarify personal details with HR
Meet the team
IKEA Store Tour
Company Values
Task List
Supports handbook
Add your own tasks!
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7 Nov +
10 Nov +
11 November, Tuesday
12 Nov +
13 Nov +
Customer Management Workshop
Bathroom Induction
Week One Journal
6 Nov +
Task List
Supports handbook
Add your own tasks!
Push Notification
Push Notification
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Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs
Q: What are IKEA’s opening hours?
fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: What are the delivery charges?
Q: Does IKEA have an online store?
Library
FAQs
Add to Favorites
fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Library
FAQs
fnöske
Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Bedroom
Bathroom
Living Room
Kitchen
Children’s IKEA
Library
FAQs
Search function
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Search
Hot New Trending
Q: What is the optimal material for mould prevention?
Q: What are the delivery charges?
Q: How do I apply for the IKEA FAMILY card?
Q: Where can I get a copy of the IKEA catalogue?
Q: Does IKEA have an online store?
Q: What are IKEA’s opening hours?
Q: Can IKEA help me plan my room?
Q: Where did IKEA originate from?
Bedroom
Bathroom
Living Room
Kitchen
Children’s IKEA
Library
FAQs
Search function
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Guarantee
Search Results
Under ‘Bedroom’ category X
How long is this guarantee valid?
The guarantee for PAX/KOMPLEMENT wardrobes and interior
fittings remains in force for ten (10) years and is valid from the
date of purchase. The original purchase receipt is required as proof
of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in
material and workmanship in the following components of the
PAX/KOMPLEMENT wardrobes and interior fittings:
• Frames
• Doors
• Hinges
• Sliding door mechanism
• Drawer gliders
• Shelves and clothes rails
Library
FAQs
Search function
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Syahidah JohariJunior Cashier
Favorites Q&As
MILESTONES
23 mins ago
You liked an answer in ‘TV and Media Furniture’.
1 day ago
Congrats! You completed your 1st month review!
1 day go
You added ‘What is the optimal material for
mould prevention’ to your favorites.
Dashboard
Quick access buttons
Snapshot of milestones
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Answers to your brief
and more
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BENEFITS• Every employee now has their own journey map, integrated in
a master system where HR can identify individuals with more
expertise and experience.
• Empower workers to be proactive about their career growth,
thereby allowing IKEA an opportunity to connect with co-
workers on a deeper level.
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CONSIDERATIONS• Older workers might not be as engaged with the
app
• Smartphone use in Malaysia and Thailand are not
as common as in Singapore
Thanks for listening. Hej då!
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