- 4/24/2013 Indonesia Telecommunications Users Group ( IDTUG ) 1
Consumer’s Perspective on Broadband
Internet Performance:
Asia’s Broadband Quality of Service
Experience Indicators
APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013
Yohanes Sumaryo
Director of ICT
Indonesia Telecommunications Users Group
www.id-tug.org
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What Broadband consumer want
How we tested
Services Gap
Prices Gap
Bridging consumer expectation
Train of thought: Open up for universal Broadband services
Agenda
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Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics
What Broadband consumer want
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How we tested – widely available test
LOCAL SPEED
INTERNATIONAL SPEED
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How we tested – automatic test (LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
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How we tested – automatic scheduler (LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
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Throughput: useful upload/download speed Latency: delays when voice packets
transverse the network Packet Loss: the number of packets that
does not reach the destination Jitter: uneven latency and packet loss
How we tested – Dimensions of Quality of Service (QoS)
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Services Gap
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Services Gap International Download speed –not all promises are met
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Services Gap Latency (Round trip time) – ping time to International server
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Services Gap Mobile Broadband – using 3G USB dongle or 3G-WiFi
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Services Gap Mobile Broadband – Downlod speed from International server
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Services Gap Mobile Broadband – Downlod speed actual vs advertised
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Services Gap Mobile Broadband – ping time to International server
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Services Gap Fixed and Mobile Broadband – Local and International download speed
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Prices Gap Cost of transfer in US$ per GByte of data on most common package–
published rate . International data roaming -1000x
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Bridging consumer expectation Consumer want to send more and more data at the same or even
lower prices – traffic and revenue de-coupled
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Train of thoughts: Open up for universal Broadband services
Single pricing for domestic, regional or International Broadband Services
Economic vs Technological issues Internet as one entity Multiple stakeholder Regulator concern
EXISTING REPORTING SYSTEM EXISTING REPORTING SYSTEM
BROADBAND ENABLED REPORTING BROADBAND ENABLED REPORTING
Dashboard KPI, Indikator data dan
pengendalian
Trend Analysis – Early Warning System
Perencanaan kegiatan ke depan
Monev
Terima Kasih
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