October, 2014 BPM Eastern Europe National Conference Don Seymour IBM Smarter Process Sales Leader – Central & Eastern Europe
A briefing on - IBM’s Smarter Process Portfolio
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Agenda
1.Our beginning
2.Our strategy
3.Our Smarter Process Portfolio
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1911
The year IBM was founded
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Time keeping systems & weight scales
IBM’s initial product portfolio
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1995
The year IBM
was established in Romania
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Agenda
1.Our beginning
2.Our strategy
3.Our Smarter Process Portfolio
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01 – IBM is making markets by transforming industries and professions with data
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02 – IBM is remaking enterprise IT for the cloud era
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03 – IBM is enabling systems of engagement for enterprises
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Agenda
1.Our beginning
2.Our strategy
3.Our Smarter Process Portfolio
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IBM’s approach for reinventing business operations
to enable greater customer-centricity
in the age of mobile, social, cloud and big data
while driving efficiency and optimization into end-to-end processes
Given IBM’s strategy, Smarter Process is…
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Source: Booz and Co., 2012
Managing complexity is a key challenge in most industries
Complexity threatens to reduce customer engagement
Time spent managing complexity (customer variability, performance quality and workflow efficiency) in service-centric industries has surpassed 50 percent
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INPUTS TECHNIQUE OUTPUT
BeginAssemble all
ingredients
Separate egg
whites from yolks
in a bowl
Whip egg whites
with a fork until
they are semi-stiff
Slice cheese into
small pieces and
chop herbs
Turn on stove to
medium heat
Place a 2-inch
cube of butter in
omelette pan
Warm omelette
pan
Resume whipping
egg whites while
butter melts in pan
Add yolks into
whipped egg
whites
Stir yolks into egg
whites vigourously
Pour egg batter
into warm pan
Sprinkle sliced
cheese, herbs and
salt onto egg
Fold one third of
the omelette over
using a spatula
Fold two-thirds of
the omelette onto
the remaining third
Continue cooking
on low heat until
color is golden
Turn over omelette
to ensure cooking
is even
Remove omelette
onto serving plate
Garnish with
remaining herbsEnd
How do you make the perfect omellete?
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Business Process Manager
Blueworks Live & Cloud Offerings
Business Monitor
Operational Decision Manager
Our Smarter Process product portfolio
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Business Process Manager
Blueworks Live & Cloud Offerings
Business Monitor
Operational Decision Manager
Smarter Process – Process Discovery
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Its not uncommon for process discovery efforts at some of our clients to look like this
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With Blueworks Live – process discovery looks like this
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Model and improve your business processes and decisions. Capture process and decision knowledge. Drive out inefficiencies and improve business operations.
Easy and intuitive for both business and IT users User-friendly interface makes it easy to get started and easy to learn.
Powerful collaboration tools Work collaboratively and see changes dynamically. Post comments and share ideas. Keeps teams in synch with a common repository.
Nothing to download - nothing to install Cloud-based solution. Log in and go!
Collaborative Process & Decision Modeling in the Cloud
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Business Process Manager
Blueworks Live & Cloud Offerings
Business Monitor
Operational Decision Manager
Smarter Process - BPM
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“IBM’s Smarter Process initiative, a combination of product and marketing improvements introduced in 2013 by IBM helped push IBM as a leader in Gartner Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).”
Source: Gartner (March 2014)
Gartner’s 2014 Magic Quadrant for Intelligent BPM Suites
How do you handle the pace, change,
uncertainty and complexity in your
business?
to make end-to-end processes more
customer-centric in the age of
mobile, social, cloud and big data,
while driving optimization into day-
to-day operations
IBM
IBM BPM a Leader in Gartner’s 2014 “MQ”
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Email notifications
Ease of design and deployment of process
applications through an integrated design
time experience.
Governance through an integrated
environment that scales smoothly from
initial project to enterprise-wide program.
Visibility through a business-led change
design.
Greater collaboration between business
and IT through a unified, model-driven
environment.
BPM on Cloud now available in IBM Softlayer datacenters near you (Amsterdam, Frankfurt, with more coming)
IBM Business Process Manager – in the cloud
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Unstructured work
– Example: In a customer service center, an agent can invoke appropriate sets of tasks / processes as needed, ad-hoc, to satisfy any customer request.
Collaborative work
– Example: In group health plan administration, on-boarding team can upload and collect application forms, medical documents, and group census data as they set up and price insurance policies.
Blend unstructured work with straight-through processing steps
– Example: In automated claims processing, some claims may get “kicked out” for manual resolution of the conditions that caused the exception.
Blend unstructured work with structured processes
– Example: In loan origination cases, the main process is structured and repeatable, but there are ad-hoc activities when a Loan Underwriting team investigates each “red flag” in credit history, title search, etc.
Basic Case Management now available
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IBM Business Process Manager Mobile App
•No additional software
•Leverage BPM skill set
•Leverage Coaches
•Leverage Device Services based on HTML
Out of the Box “App”
Worklight Mobile Application
•Leverage reference Worklight artifacts like the Adapter
•Leverage BPM + Worklight skill set
•Can Leverage Coaches
•Leverage Device Services based on Worklight APIs and HTML
Using Worklight
Custom Mobile Apps using REST APIs
•Choice of mobile implementation
•Leverage REST APIs for BPM
•Can leverage Coaches
•Leverage Device Services based on APIs
Custom Mobile Application
Enable Mobile access to IBM BPM
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Business Process Manager
Blueworks Live & Cloud Offerings
Business Monitor
Operational Decision Manager
Smarter Process - ODM
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How much should this client pay for
this product through this channel?
Which agent should handle this claim?
Is this citizen eligible to this
particular benefit
What actions should I make to
provision this service?
IBM ODM helps you make more accurate operational decisions about individual customers at well defined steps in your business process
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Problem
Weeks or even months were required to verify and solve product defect.
To much pressure to solve the defect request and no time to analyse reasons of this defect (to avoid in the future)
Solution
User friendly and flexible BPM front-end combined with a robust SAP repository
BPM adds flexibility when collecting this information, presenting it for decision making to the right persons, and automate actions arising from these decisions.
Mobility - Accessible from everywhere
One user interface for all the platforms: SAP R3, SAP BO, SAP CRM, IBM Content Manager
Benefits
Ensure that non-conforming lots are not used in other manufacturing & not available for sale
Improving communication between the departments affected by quality problems: Production, Logistics, Quality … etc
Comply with EU and country regulations avoiding potential fines
Reducing treatment time of non-conforming lots from 30 days to 7 days on average (more than half are managed in 3 days)
Initial Process
Area:
Non-conformities (Product
Defects)
Solution
Options: SAP quote €1m
Global consulting house quote
€1m
IBM Software $70k
Implementation $150k
Payback
period: Positive return in 3 months
Project to
programme:
• Implemented further 11
processes over 18 months
• From process to
connectivity and mobile
Customer Journey
European pharmaceutical firm saves money and lives with IBM BPM
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Start Doing
Think Big, Start Small, Scale Fast
Cultivate Business-IT Collaboration
Get started – let us help you to begin or to progress your BPM journey
© 2013 IBM Corporation Confidential
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Thank you. Don Seymour [email protected]
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