WorldCall Telecom LimitedAn OmanTel Company
Presented By,
•Fahad Ahsan – 161
•Umair Adnan – 197
•Hammad Mahmood – 125
•Bilal Saleem – 113
•Sharoze Khan – 077
Presented To,
Ma’am Sadaf Arif
Brief History
In 1995, Worldcall came into existence.
In 1996, Worldcall installed first payphone .
In 1998, Worldcall launched “HELLO” calling cards
In 2000, Worldcall became first multi-service operator in country providing cable Tv and internet
In 2005, Worldcall launched wireless service in Lahore which is now available in more than 40 cities
Project Title
"To analyze the HR Department of Worldcall Telecom Limited and to
suggest solutions to their problems”
Core Values
ORGANIZATIONAL HIERARCHY
PRODUCT PORTFOLIO
Products and Services
Entertainment
Voice
PEST ANALYSIS
SWOT ANALYSIS
• Internal factors– Strengths (S) – Weaknesses (W)
• External factors– Opportunities (O) – Threats (T)
Strengths
Opportunities
Weaknesses
Threats
Functions of the HR committee
Recruitment & Selection
Training & Development
Motivation & Maintenance
Salary breakups & plans
Strategic Planning
Compensation & Benefits
Labor Relation
Health, Medical & Safety
Leadership Development
Organogram of HR Department
HR System of Worldcall / HRIS
• Totally Automated
• Designed by Worldcall themselves
• Helps to maintain the record of employees
• Can have quick access to the employee’s profile
• Attendance System is fully automated
• Attendance cards are issued to every employee.
Employee Portal
Main elements of the Employee Portal
Performance Appraisal Method
Leave
Attendance
Apply for Late Ratification
Dependents’ Information
RECRUITMENT
Technical
Human Resource (HR expert, HR Managers)
Finance & Accounts
Business development & marketing Business development & marketing
Information technology (IT Professionals)
Recruitment Process
Available vacancies are announced
Candidates are then shortlisted
Takes a test from shortlisted candidates
Conducts interview from the selected candidates
Documents are sent for further verification
Recruitment Methods
Recruitment Recruitment
Internal Internal Recruitment Recruitment
External External Recruitment Recruitment
Selection Process of Worldcall
Selection Process of Worldcall
Initial Screening
Completed Application
Comprehensive Interview
Recommendation by Relevant Selection Officers
Background Investigation
Referral to Group HR for required documentation
Permanent Job Offer
Employee Evaluation (Performance Appraisal)
To measure the performance of the employees, an organization have to follow some methods and benchmarks. This helps in,
Improvement in Performance
Effectiveness, Efficiency, Productivity, Motivation
Training & Development Needs
Career Planning
Staffing (Recruitment & Selection)
Response and Feedback
Performance Appraisal –Rating Scale Method
They are using the Rating Scale Method for the Performance
Appraisal
Each characteristic of the employee is rated from “poor” to
“excellent”
The traits involves attributes like cooperation, communications
ability, punctuality and technical competence
Agreement or Disagreement of the employees with the
evaluation
Motivation of the Employees
Two ways to Motivate workers Two ways to Motivate workers
IncentivesIncentivesTraining and Training and
Development Development
Incentives
Financial Incentives
Extra Holidays
Increment in The Pay
Definite Goals
Road Map
TRAINING AND DEVELOPMENT
Training Programs
Development Programs
Greater Turn over rateGreater Turn over rate
Less rate of External HiringLess rate of External Hiring
Less AuthorizedLess Authorized
Lack of training and DevelopmentLack of training and Development
Communication GapCommunication Gap
IDENTIFIED PROBLEMS IN HRM DEPARTMENT
SOLUTION TO THE PROBLEMS
Frequent Training and Development Programs
Authorization to the HR Department
Communication Gap
External Hiring
Turnover rate
CONCULSION
REFERENCE
1. Mr. Irfan Mahmood
Manager HR
WorldCall Telecom Limited
2. Mr. Tufail Khan
Assistant Manager HR
WorldCall Telecom Limited
Questions
Top Related