8/7/2019 HRM- SYBBA Somesh-Swap
1/14
ISSUESIN
HRM
BY- SOMESH, SWAPNIL, ABHA, KRATIBHA &KIRAN
8/7/2019 HRM- SYBBA Somesh-Swap
2/14
y
INTRODUCTION-There are many issues in HRM like Outsourcingactivities, BPO & Call-centres, HR Professionals aschange agents, HR Manager as Strategist, Balancing
work life, HRM in M&As, Attitude towards Unions,Globalization, Managing Diversity etc.
We are going to discuss the first two issues ie.
OUTSOURCINGBPO & CALL-CENTERS
8/7/2019 HRM- SYBBA Somesh-Swap
3/14
Outsourcing HR Activities:
1. P&G has signed a 10-year, 400 million dollars deal withIBM to handle employee services. IBM will supportalmost 98000 of P&G employees in nearly 80 countries
with services such as payroll processing benefitsadministration, compensation, planning and relocationservices and travel and expense management.
2. National Highway Authority of India is handling projectsworth Rs.45000 crores with a human resource strength ofjust 570 people, working out to a ratio of one person perRs100 crore- thanks to outsourcing.
8/7/2019 HRM- SYBBA Somesh-Swap
4/14
So, Does it mean that a function so dearly
held and cherished for decades,suddenly becomes irrelevant?
Then, of what use are the specializedbodies advocating HR functions?
Why then B-schools run courses on HRspecialization?
8/7/2019 HRM- SYBBA Somesh-Swap
5/14
INDIAN FIRMS BENEFITING FROM
OUTSOURCINGAREMANY:
250 Engineers from Infosys develop IT applications for Bank of America.
Infosians also process home-loans for Green Point Mortagage of Novato,Caloifornia.
WIPRO, 5 radiologist interpret 30 CT-scan a day for Newyork General
Hospital.
2500 college educated men and women are buzzing at midnight at WIPROSpectramind at New Delhi. They are busy processing claims for a major US
Insurance company and providing help-desk support for a big US internet
service provider- all at a cost upto 60% lower than in the US
8/7/2019 HRM- SYBBA Somesh-Swap
6/14
7 WIPRO Spectramind staff with Phds in molecular
biology shift through scientific research for WesternPharmaceutical companies.
ICICI Infotech Services, Satyam Computers, TCS,
Transwork, E-service, Daksh are the other activeIndian Players in the Outsourcing Industry.
HRBPO is emerging as a big opportunity for IndianBPOs with the global market in this segment estimated
as $40-60 billion per annum.
8/7/2019 HRM- SYBBA Somesh-Swap
7/14
yHR MANAGERS & BPOS
What does BPO mean to HR managers?
The major challenge faced by HR manager isRetention of Employees.
Exit of an Employee before the nine month period can
cost upto 5 times of his paid salary.
8/7/2019 HRM- SYBBA Somesh-Swap
8/14
8/7/2019 HRM- SYBBA Somesh-Swap
9/14
8/7/2019 HRM- SYBBA Somesh-Swap
10/14
8/7/2019 HRM- SYBBA Somesh-Swap
11/14
oCALLCENTERCHALLENGES FACED BYEMPLOYEES:-
No Identity of their own.
High Stress Level.
Health Hazards.
Drug Addiction.
Low Aspirational Levels. Disrupted Social Life.
8/7/2019 HRM- SYBBA Somesh-Swap
12/14
CHALLENGES BEFORETHEHRMANAGER:
Attrition Rate
Logistics
HR Manager is answerable to following questions:
How long these boys and girls continue to work incall-centres?
Can a Call-centre job be a preferred choice for anindividual to pick up, join, work and retire?
8/7/2019 HRM- SYBBA Somesh-Swap
13/14
How to distress these young men and women andprevent them from getting burnt out by the time they
reach there 40s??
How to protect these youngsters from becoming drugaddicts?
How to restore values in them?
How to prevent them from getting dehumanized andturn out to be robots??
8/7/2019 HRM- SYBBA Somesh-Swap
14/14
THANKYOU!!
Top Related