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SELAMATDATANG
WELCOME
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PETRONAS TWIN TOWERS
&KLCC PRECINCT
EMERGENCY RESPONSE PLAN&
INCIDENT COMMAND
STRUCTURE PROCEDURES
(KLCC EXPERIENCE)
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INTRODUCTION
All hazardous installations/plants arerequired to formulate and implement the
ERP and in the case of PETRONAS TwinTowers, as required by The Fire & RescueDepartment Malaysia, an ERP incorporatingthe Incident Command Structure (ICS) hasbeen configured and endorsed by them prior
to the issuance of the Certificate of Fitness(CF) for the building and the adjacent
facilities.
The highest rank in the ICS organization of
the ERP for the PETRONAS Twin Towers isthe Group CEO of KLCC Holdings Berhad,and he is fully accountable for the
management for the incident/accident thatmay occur.
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POINTS CONSIDERED IN THE PREPARATION OF THE
EMERGENCY RESPONSE PLAN (ERP)
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CONTENTS
PART 1 - INTRODUCTION
PART 2 - RESPONSE PROCEDURES
PART 3 - COMMUNICATION
PART 4 - INFORMATIONPART 5 - POST INCIDENT
PART 6 - INCIDENT COMMAND STRUCTURE
PART 7 - EMERGENCY RESPONSE ACTION PLAN
PART 8 - TRAINING MATRIX & EXERCISE PROGRAMME
PART 9 - MANAGEMENT CONTACT LIST
PART 10 - RESOURCE MATRIX
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PART : 1INTRODUCTION
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PART : 1 RESPONSE PROCEDURES
1. Introduction2. The PETRONAS Twin Towers
3. The Tenants
4. Strategic Goals
5. Objectives
6. Management Responsibilities
7. Definitions and Abbreviations
8. Levels of Emergency
9. Types of Emergency
10. Fire Alarm System
11. Fire Protection System
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LEVELS/TIERS OF EMERGENCY
TIER 1 - (Minor Emergency)
A situation where there is no danger to life and where the risk of damage to property
is minimal and which can be controlled by KLCC Emergency Response Team (ERT)and simultaneously, Bomba and/or the relevant authorities will be called to attend to the
emergency and assess the situation together with KLCC Operation Section Chief (OSC) to
determine whether or not to activate Tier 2 Emergency. Emergencies not involving the
participation of relevant authorities will remain as Tier 1 Emergency as long as it does not require
building evacuation (e.g., gondola breakdown & trapped in the lift).
TIER 2 - (Major Emergency)A situation where there is danger to life and/or risk of damage to property. The
situation is beyond the capability of the KLCC ERT and Bombas first response or the
Police in case of emergency other than fire. The moment Tier 2 Emergency is
declared, KLCC Emergency Management Team (EMT) shall be activated to manage
and to coordinate efforts with the relevant authority in the management of the
emergency.
TIER 3 - (Disaster)
A situation of major disaster and emergency response operation shall be inaccordance with Directive 20 of the National Security Council (NSC). KLCCs ICS
shall be activated to support Major Disaster Management Committee (MDMC).
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EMERGENCY RESPONSE PLAN
DEFINITIONS AND ABBREVIATIONS
4.0 For the purpose of this manual, the following definitions applyirrespective of any other meaning the word may have.
4.1 EmergencyIs an unplanned, unwanted event which results or may result in, injury to
people, damage to property and environment.
4.2 Emergency ProceduresThese are formal plans, instruction and arrangements which define theways PETRONAS Twin Towers and Car Park and Tunnels staff and othersas individuals and groups are to respond to a particular emergency
situation.
4.3 Unified CommandPolice, Bomba, KLCC (Holdings) Top Management staff to makerecommendation of the entire major emergency situation, co-ordinateswith Bomba and Police to internal and external assistance and deals withmedia and the employees next of kin.
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EMERGENCY RESPONSE PLAN
DEFINITIONS AND ABBREVIATIONS
4.4 Deputy Incident CommanderA person authorised to take command of the situation at Tier 1Emergency and to assist the Incident Commander (IC) when IncidentCommand System is activated together with Emergency ResponseTeam (ERT).
4.5 Incident Commander (IC)A person who will lead the Incident Command System (ICS) in Tier 2Emergency. The leader will be the MD KLCCUH. During his absencethe General Manager of KLCCUH will take over. They will assemble atthe Emergency Control Center (ECC).
4.6 Emergency Response Team (ERT)A group of competent/trained (KLCC URUSHARTA) staff to deal withemergencies prior the arrival of the Fire and Rescue Department. Theteam comprises the Safety Manager, the Emergency Marshall and theFirst Line Fire Crew.
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EMERGENCY RESPONSE PLAN
DEFINITIONS AND ABBREVIATIONS
4.7 On Scene Commander (OSC)A person in command and control of Emergency Response Team (ERT)at Tier 1 Emergency situation. The OSC is the Safety Manager of KLCC(UH) and he may be replaced by the Senior Manager (Corporate Safety)when the need arises.
4.8 Fire Alarm System (FAS) SpecialistA person who will be an adviser to ERT in an emergency situationinvolving Life the Support System.
4.9 Floor Safety Manager (FSM)The occupant/tenant assigned at every floor to lead the occupants toevacuate the building safely to the Assembly Area.
4.10 Back-up ForceMembers of ERT that are not on duty.
4.11 KLCCH and KLCC URUSHARTAKLCC URUSHARTA is a company under KLCCPHB that manage thePETRONAS Twin Towers and other complexes in KLCC North West
Development (NWD)
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EMERGENCY RESPONSE PLAN
DEFINITIONS AND ABBREVIATIONS
4.12 Central Fire Command Room (CFCR)The CFCR is the central command room and control point duringemergencies. It is located at the towers link (street level).
4.13 Back-up Fire Command Room (BFCR)The back-up fire command room is used as a standby CFCR, located atlevel 6 of both towers.
4.14 Assembly Area (AA)Is the area at ground level outside the buildings where evacueesassemble for a roll call.
4.15 Refuge AreaA designated safe location at level 41 & 42 or both towers for occupants
above sky bridge level (including 41 & 42 ) to assemble when required toevacuate works areas in the event of an emergency. The refuge area is atemporary area prior to proceeding to assembly area at ground level.
4.16 Emergency Marshall (EM)EM is a Safety Supervisor on duty, and he will be the leader of ERT
and be directly involved with the emergency and stationed at the CFCR.
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EMERGENCY RESPONSE PLAN
DEFINITIONS AND ABBREVIATIONS
4.17 Central Monitoring System (CMS)CMS is a system that provides information or signal on the fire alarmsystem at CFCR to Bomba.
4.18 Medical Emergency Team (MET)This team comprises Medical Officers and Medical Assistants. This team
will give support when requested.
4.19 Emergency Control Center (ECC)Is a room where all the ICS Members and Unified Group discuss theemergency / problem and make decisions.
4.20 Major Disaster Management Committee (MDMC)
MDMC is a committee that was formed by the government to handlemajor disasters on land in a coordinated effective manner.
4.21 Special Malaysia Disaster Assistance and Rescue Team (SMART)SMART was formed by the government to carry out search and rescueoperations jointly with Bomba.
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KLCC INCIDENT COMMAND STRUCTURE (ICS)
TIER 2 (FIRE & RESCUE) EMERGENCY
BUSINESS DISRUPTION
Finance/Admin Section Chief
Che Ku Che Muda
Staging AreaMahmood
Procurement Cost
Time Unit Leader Equipment TimeRecorder
PersonnelElect
SharifahMechSaid
KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)
FINANCE/ADMIN
Tech SvcsTime
Support Br - Ghaz
CommAzniza
Facilities
Sheliza
Food
Sawiah
Sup Unit
Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)
Info Officer (PR) - PETRONAS/Raja Adli(KLCC)
Legal Officer - PETRONAS/YusofJohor Ali(KLCC)
Med Emergency Svcs - Dato Abu Hassan HKL
Relevant - Building/Area Owner *
Recorder - Mohd Nasir
CompensationBldg SysOthman
Loading DockAbu Hanafi
MBSAznam
Med Unit
Rohaizan
Deputy IC - COO KLCCPHB
Service Br - Zulkafli
Planning Section ChieTech vs Managerf
PLANNING
Bad Latif
Logistics Section Chief
Husni
LOGISTICS
Operation Section Chief
OPERATION
Bomba - GM KLCCUH
GM CSD
President
PETRONAS
Incident Commander (IC)
KLCC Group CEO
ERTKLCC
JPBM SMART SecurityKLCC
Assy AreaZulbahrim
PDRM/JPA
Safety CFCRAb Gani
Fire & RescueWanchik
KPSOC
Security - Lee
F/Line E-Veh - Azrul
Sp Cases CoodNizam
Training
Other RelevantTeam/s
1 x OperatorCar Park
1 x OperatorLoading Dock
1 x Chargeman1 x MEP Technician
2 x SafetyAssistants
Emergency Marshall(Safety Supervisor)
Exxon Mobil
Finance/Admin.Section Chief
LogisticsSection Chief
PlanningSection ChiefOperation
Section Chief
SURIA KLCC
GDC
MOKL
Emergency Response Team (ERT) - 24 Hours
KLCC INCIDENT COMMAND STRUCTURE (ICS)
TIER 1 EMERGENCY
Incident Commander (IC)(GM KLCCUH)
SAFETY KPSOC
CFCR
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KLCC INCIDENT COMMAND STRUCTURE (ICS)
TIER 2 (FIRE & RESCUE) EMERGENCY
BUSINESS DISRUPTION
Finance/Admin Section Chief
Che Ku Che Muda
Staging AreaMahmood
Procurement Cost
Time Unit Leader Equipment TimeRecorder
PersonnelElect
SharifahMechSaid
KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)
FINANCE/ADMIN
Tech SvcsTime
Support Br - Ghaz
CommAzniza
Facilities
Sheliza
Food
Sawiah
Sup Unit
Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)
Info Officer (PR) - PETRONAS/Raja Adli(KLCC)
Legal Officer - PETRONAS/YusofJohor Ali(KLCC)
Med Emergency Svcs - Dato Abu Hassan HKL
Relevant - Building/Area Owner *
Recorder - Mohd Nasir
CompensationBldg SysOthman
Loading DockAbu Hanafi
MBSAznam
Med Unit
Rohaizan
Deputy IC - COO KLCCPHB
Service Br - Zulkafli
Planning Section ChieTech vs Managerf
PLANNING
Bad Latif
Logistics Section Chief
Husni
LOGISTICS
Operation Section Chief
OPERATION
Bomba - GM KLCCUH
GM CSD
President
PETRONAS
Incident Commander (IC)
KLCC Group CEO
ERTKLCC
JPBM SMART SecurityKLCC
Assy AreaZulbahrim
PDRM/JPA
Safety CFCRAb Gani
Fire & RescueWanchik
KPSOC
Security - Lee
F/Line E-Veh - Azrul
Sp Cases CoodNizam
Training
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KLCC INCIDENT COMMAND STRUCTURE (ICS)
TIER 2 (OTHER THAN FIRE) EMERGENCY
Incident Commander (IC)
KLCC Group CEO
BUSINESS DISRUPTION
Finance/Admin Section Chief
Che Ku Che Muda
Staging AreaMahmood
Procurement Cost
Time Unit Leader Equipment TimeRecorder
PersonnelElect
SharifahMechSaid
KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)
ERTKLCC
JPBM SMARTSecurityKLCC
FINANCE/ADMIN
Assy AreaZulbahrim
Tech SvcsTime
Support Br - Ghaz
CommAzniza
Facilities
Sheliza
Food
Sawiah
Sup UnitPDRM/JPA
Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)
Info Officer (PR) - PETRONAS/Raja Adli(KLCC)
Legal Officer - PETRONAS/YusofJohor Ali(KLCC)
Med Emergency Svcs - Dato Abu Hassan HKL
Relevant - Building/Area Owner *
Recorder - Mohd Nasir
SafetyCFCRAb Gani
Compensation
Fire & RescueWanchik
Bldg SysOthmanKPSOC
Security - Lee
Loading DockAbu Hanafi
MBSAznam
Med Unit
Rohaizan
Service Br - Zulkafli
Planning Section ChiefTech Svs Manager
PLANNING
Bad Latif
Logistics Section Chief
Husnih
LOGISTICS
Operation Section Chief
OPERATION
PDRM - GM KLCCUH
F/Line E-Veh - Azrul
Sp Cases CoordNizam
GM CSD
President
PETRONAS
Deputy IC - COO KLCCPHB
Training
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KLCC INCIDENT COMMAND STRUCTURE (ICS)
TIER 3 (OTHER THAN FIRE) EMERGENCY
Incident Commander PDRMBOMBA, KLCC Group
CEO,PETRONAS
BUSINESS DISRUPTION
Finance/Admin Section Chief
Che Ku Che Muda
Staging AreaMahmood
Procurement Cost
Time Unit Leader Equipment TimeRecorder
PersonnelElect
SharifahMechSaid
KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)
ERTKLCC
JPBM SMARTSecurityKLCC
FINANCE/ADMIN
Assy AreaZulbahrim
Tech SvcsTime
Support Br - Ghaz
CommAzniza
Facilities
Sheliza
Food
Sawiah
Sup UnitPDRM/JPA
Liaison Officers - FMSU(PET)/JPBM/PDRM/JPA
Safety/Security - PETRONAS/MRW/Sukrie(KLCC)Info Officer (PR) - PETRONAS/Raja Adli(KLCC)
Legal Officer - PETRONAS/YusofJohor Ali(KLCC)
Med Emergency Svcs - Dato Abu Hassan HKL
Relevant - Building/Area Owner *
Recorder - Mohd Nasir
SafetyCFCRAb Gani
Compensation
Fire & RescueWanchik
Bldg SysOthmanKPSOC
Security - Lee
Loading DockAbu Hanafi
MBSAznam
Med Unit
Rohaizan
Service Br - Zulkafli
Planning Section Chief
Tech Svs Manager
PLANNING
Bad Latif
Logistics Section Chief
Husni
LOGISTICS
Operation Section Chief
OPERATION
PDRM - GM KLCCUH
F/Line E-Veh - Azrul
Sp Cases CoodNizam
GM CSD
President
PETRONAS
Deputy IC - COO KLCCPHB
Datuk Bandar
Tt
Training
UNIFIED COMMAND)
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TIER 3 - EMERGENCY SITUATION
KLCC EMERGENCY RESPONSE PLANMANAGEMENT OF DISASTER AREA BY ZONE
GREEN ZONE
YELLOW ZONE
RED ZONE
INCIDENT AREA
GREEN ZONE YELLOW ZONE
KLCC ICS KLCC - Incident Commander
Pertahanan Awam (JPA 3) ERT & Security (Back up Force)
Medical Services SMART
Sentry Post JBPM
Food Supply Civil Defense
Counseling Center PDRM
Family Center ATM
Temporary Site Shelter Emergency Medical
Media Post Services
EMERGENCY RESPONSE ORGANISATION
RED ZONEOperation AreaSearch And Rescue Unit
KLCC Emergency Response Team
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TYPES OF EMERGENCY
Following are the types of emergency that may occur atPETRONAS Twin Towers and KLCC Precinct.
Incident required Safety Department KLCCUH immediate action
6 . 1 - Fire or Explosion6 . 2 - Flammable Gas Release
6 . 3 - Power Failure - General Power Failure
- Total Blackout
6 . 4 - Trapped in lift
6 . 5 - Gondola Breakdown
6 . 6 - Vehicle Accident in the Basement or Tunnel
6 . 7 - Natural Disaster- Flood at Basement level- Earthquake
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Incident required CSD and Security Department
6 . 8 - Bio-Chemical Threat
6 . 9 - Bomb Threat (hoax)6 . 10 - Terrorist Attacks6 . 11 - Robbery at Banks6 . 12 - Hijack
TYPES OF EMERGENCY (continue)
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PART : 2RESPONSE PROCEDURES
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PART : 2 RESPONSE PROCEDURES
1. Reporting and Notification
2. Call Out
3. Response To Alarm
4. Briefing To Local Authorities
5. Staging Area
6. Search and Rescue
7. Building Evacuation8. Press Release
9. Fire or Explosion
10. Bomb Threat
11. General Power Failure
12. Trapped in Lift
13. Gondola Breakdown
14. Natural Disaster
15. Emergency Procedure in the Tunnel
16. Emergency Procedure Flammable Gas Release
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PART : 3COMMUNICATION SYSTEM
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PART : 3 COMMUNICATION SYSTEM
1. Communication Facilities
2. Description and Function of the Communication Facilities
3. Walkie-talkie (Radio Communication)
4. Radio Communication Protocol
5. Fireman Intercom
6. Telephone
7. Telefax Machine
8. Mobile Telephones and Pagers
9. Central Monitoring System (CMS)
10. Intercom System
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DISCOVERER/ALARM
POLICE CFCR BOMBA 994 /999 CMS
Tier 1 & 2
EMERGENCY
ERT
CONTROL UNCONTROL
REPORT EMT
Tier 3EMERGENCY UNCONTROL
CRISIS
CRISIS
MDMC
EMERGENCY COMMUNICATION REPORTING CHART
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PART : 4INFORMATION
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PART : 4 INFORMATION
1. Information Team
2. Roles and Responsibilities
3. Information Officer
4. Safety Team
5. Liaison Team
6. HRM Team
7. Media Response Plan
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PART : 5POST INCIDENT
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PART : 5 POST INCIDENT
1. Post Incident Planning
2. Overview
3. Ending of The Emergency
4. Re-entry Precautions
5. Preservation or Evidence
6. Site Safety
7. Temporary Accommodations
8. Site Clearance
9. Reconstruction Planning
10. Planning The Re-start of Work
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PART : 6INCIDENT COMMAND
STRUCTURE ORGANISATIONDUTIES AND
RESPONSIBILITIES
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PART : 6 INCIDENT COMMAND STRUCTURE(ORGANISATION, DUTIES & RESPONSIBILITIES)
SCOPE :
- Incident Command System
- Incident Command
- Operations
- Planning
- Logistics
- Finance
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PART : 6 DUTIES AND RESPONSIBILITIES
- COMMAND SECTION
- OPERATIONS SECTION
- PLANNING SECTION
- LOGISTICS SECTION
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PART : 7
EMERGENCYRESPONSE ACTION PLAN
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PART : 7 EMERGENCY RESPONSE ACTION PLAN
SCENARIO 1 - Situation
- Action Plan
- Discoverer
- Building Occupants
- CFCR Operator
- If You Are Trapped
- Action by ERT Emergency Marshall
- Operations Section Chief
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PART : 7 EMERGENCY RESPONSE ACTION PLAN
1. Layout of Evacuation, Alert and TemporaryRefuge Floors (TRF)
2. Standard Operating Procedure (SOP)for Floor Safety Managers and Assistant Floor
Safety Managers (FSM & AFSM)
3. Standard Operating Procedure (SOP)for Occupants and Visitors
4. Evacuation:-
- Stage 1 Evacuation
- Stage 2 Evacuation
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PART : 8
TRAINING MATRIX ANDEXERCISE PROGRAMME
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PART : 8 TRAINING MATRIX AND EXERCISE
PROGRAMME
1. Training Matrix and Exercise Programme
- Training Programme
- Response Exercise Programme
2. Training Matrix for KLCC Staff
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PART : 9
PETRONAS/KLCCMANAGEMENT CONTACT
LIST
EMERGENCY MANAGEMENT TEAM CONTACT LIST
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EMERGENCY MANAGEMENT TEAM CONTACT LIST
Position Name Office Pager/Mobil ResidencePhone No:
KLCC Chief Operating Officer Nil
KLCC Chief Finance Officer Sen Gupta 2382 8301 012-388 8777 03-79567880
KLCC UH Manager Director Puan Arlida Ariff 2382 8338 012-268 7855 03-22823263
KLCC UH General Manager Puan Hashimah Hashim 2382 8720 012-2684931 03-56318139
KLCC UH Senior Manager Abd Hadi Mohd Zin 2382 8612 013-341 7711 03-550 7746
KLCC UH Build Manager - T1 Syed Idros S.Mohsin 2382 8621 012-3936302 03-42934753
KLCC UH Build Manager - T2 Rajasegaran Dorairaj 2382 8632 012-2669085 03-77286858
KLCC UH Safety Manager Major (R) Zainudin 2382 8645 012-379 3710 03-495 8210
KLCCB Snr. Safety Manager Major (R) Mohd Rahim 2382 8666 019-331 2956 03-42955857
KLCC UH Security Manager Mohd Sukrie Md. Zin 2382 8661 019-3931166 03-7729 7816
KLCC Infor. Technology (IT) Ibrahim Zaini 2382 8370 019-362 1552
PETRONAS Corporate Security Control Room 2581 2184
Car Park Control Room 2382 8448
CFCR Control Room 2331 7777 2382 8911
Head of CFCR CFCR(Ab Gani) 2382 8911 019-3528936 03-42956853
BCS Ops Room 2382 8111 2331 8259
Dock Master 2382 8443 2382 8451
KLCC UH Maxis Tower Build Azmi Abu Bakar 23828206 013-3417722Manager3KPSOC 23828665 Hotline 21624630
HRM Senior Manager YM Raja Adli 2382 8500 019-3332111 03-92812331
KLCC UH Senior Engineer MEP 2331 8928
KLCC UH HELP DESK 2382 8080 2331 8241
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PART : 10
RESOURCE MATRIX
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PART : 10 RESOURCE MATRIX
1. Government Agencies
2. Bomba & Penyelamat
3. Fire and Safety Equipment Suppliers
EMERGENCY CONTACT LIST GOVERNMENT AGENCIES
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Agency Telephone NumberHotline Office
Bomba 994 Ibu Pejabat Jab. Perkhidmatan Bomba Malaysia 994 03-248 6362 Ibu Pejabat Bomba Wilayah Persekutuan 994 03-291 3703 Balai Bomba Ampang 994 03-492 4444 Balai Bomba Tun Razak 994 03-931 2440 Balai Bomba Sentul 994 03-441 3949 Balai Bomba Pudu 994 03-221 7002 Balai Bomba Menara Kota 994 03-291 3703 Balai Bomba Sg. Besi 994 03-958 4444
Balai Bomba Setapak 994 03-423 5544 Police Dang Wangi 999 03-291 2222 IPK 999 03-492 4444 Police Ampang 999 03-232 9044 Police Traffic 999 03-232 9044 MARS 999 03-292 3716 MART 03-292 3716 TUDM 03-241 1133 Hospital Besar 03-292 1044 TNB 03-282 1144 JBA 03-282 6244 Pertahanan Awam 991 03-292 5533 DBKL 03-984 3434 Bulan Sabit (Red Crescent) 03-457 8122 Welfare Dept. 03-292 1188 DCA 03-253 9600
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TERIMAKASIH
THANK YOU
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