How to order medicine with MedXpress
2019
How to order medicine with MedXpress This guide will show you how to order your medicine using MedXpress, a convenient medicine ordering
service.
Contents
Discovery website........................................................................................................................................................ 3
Website Reorders .................................................................................................................................................... 5
Pended orders for online payment ..................................................................................................................... 14
Discovery app ............................................................................................................................................................ 17
Using an IOS device ............................................................................................................................................... 17
Uploading a script using ‘New order’ .............................................................................................................. 17
How to re-order medicine using an IOS device ............................................................................................. 21
Using an Android device ....................................................................................................................................... 27
Uploading a script using ‘New order’ .............................................................................................................. 27
How to re-order medicine using an Android device ..................................................................................... 33
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 3 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Discovery website Step 1: Log in to www.discovery.co.za
Step 2: Click on ‘Medical Aid’ and then ‘Find or order your medicine’.
Step 3: Select ‘Order medicine using MedXpress’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 4 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 4: Select ‘Upload your script’ and confirm your generic script preferences by using the tick boxes. Then
click on ‘Next’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 5 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 5: Choose whether you would like your medicine to be delivered or if you want to collect it from a
pharmacy and click ‘Submit’.
Website Reorders
Step 1: Log in to www.discovery.co.za. Principle member, Spouse and Adult Dependant are required to
create their own profiles/ log in details to reorder their medicine.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 6 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 2: Click on ‘Medical Aid’ and then ‘Find or order your medicine’.
Step 3: Select ‘Order medicine using MedXpress’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 7 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 4: Click on ‘Reorder medicine’. Choose whether you would like your medicine to be delivered or if you
want to collect it from a pharmacy.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 8 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 5: Select the medicine you want and choose your preferred delivery address. Special delivery
instructions can be added.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 9 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 10 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 5 continued: Select the medicine you want and choose the pharmacy you would like to collect it from.
Then click on ‘Submit’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 11 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 12 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 6: Medicine payment screen will appear, if the “Total payment due” is above R20, click on “Pay”.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 13 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 7: You will be taken to the Digital Wallet screen. You can decide to either use your banking details (or
health claims reimbursement bank details if you are PP) or a credit/debit card to make payment. Once
method is selected, click on “Make Payment.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 14 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 8: Once the payment is successful, the following screen will appear. You then need to click on “Done”.
Order has been placed, you will receive an SMS notifying you of your order reference number.You can then
look out for further updates via SMS.
Pended orders for online payment
Once an order is pended for online payment via Digital Wallet, the following steps must be followed:
Step 1: Log in to the Discovery website, click on ‘Medical Aid’ and then ‘Find or order your medicine’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 15 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 2: Select ‘Order medicine using MedXpress’.
Step 3: Select ‘Pending orders’ and click on the drop down arrow to view the order. Check the tick box next
to the Rand amount and click ‘Pay’ to process the payment.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 16 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 4: You can decide to either use your banking details or credit/debit card to make payment, once
method is selected click on “Make Payment”.
Step 5: Once the payment is successful, the following screen will appear. You then need to click on “Done”.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 17 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Discovery app
Using an IOS device
Uploading a script using ‘New order’
Open the Discovery app, click on ‘Health’ and ‘Find and order medicine’ then ‘New order’. Here you may
submit a new prescription and an order can be seamlessly processed for an in-store collect order through
this mechanism, without having to call the call centre.
When submitting a prescription for an order to be delivered, a call to the call centre is still required for
legislative reasons and for the consultant to discuss cheaper generics and formulary items.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 18 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 1: Select ‘Add photo of the script’ and select your generic choice.
Step 2: Choose whether you would like your medicine to be delivered or if you want to collect it from a
pharmacy.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 19 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
If you select ‘Collect from pharmacy’
Enable location services to find a pharmacy closest to you or use the search functionality and type the
name of the pharmacy:
If you select ‘Delivery’
Choose an address that pre-populates or add a new address:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 20 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 3: Add recipient details and any special instructions.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 21 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 4: Check if all details are correct on the ‘Order summary page’ and select ‘Submit’.
How to re-order medicine using an IOS device
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 22 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 1: Select ‘Re-order’
Step 2: Selecting re-orderable medicines from your profile.
Re-orderable medicines are displayed with information on strength, script expiry, number of repeats left,
medicine schedule and dosage form. Select the medicine you want to re-order by checking the tick boxes:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 23 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 3: Choose whether you would like your medicine to be delivered or if you want to collect it from a
pharmacy.
Step 4: Claim processing and co-payments
If you have a co-payment for your medicine, the following screens will appear. Select method of payment:
Methods of payment
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 24 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
You may to choose to use your health claims reimbursement account details, Discovery Card details or
your previously saved banking details with MedXpress.
Adding debit or credit card details
Select ‘Add a method of payment’
This will take you to the Discovery website where you will be able to add/edit your Medxpress co-payment
account details, or add a debit or credit card using VISA Checkout.
To add a new card, click on ‘Credit/debit card’ and then select VISA Checkout as shown below. You may
use the VISA Checkout Guide to help you store new cards that will be safely stored and easily retrievable
for use again.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 25 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Once the selected card is stored on VISA Checkout, it will be added for you to select and make
payment on the app in order to finalise your order.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 26 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 6: Payment summary & confirmation
Your order reference number for an in-store collect order will display on the app:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 27 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Using an Android device
Uploading a script using ‘New order’
Open the Discovery app, click on ‘Health’ and ‘Find and order medicine’ then ‘New order’. Here you may
submit a new prescription and an order can be seamlessly processed for an in-store collect order through
this mechanism, without having to call the call centre.
When submitting a prescription for an order to be delivered, a call to the call centre is still required for
legislative reasons and for the consultant in order to discuss cheaper generics and formulary items.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 28 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 1: Select ‘Add photo of the script’ and select your generic choice.
Step 2: Select “Next”
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 29 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 3: Click on drop down arrow and choose whether you would like your medicine to be delivered or if
you want to collect it from a pharmacy.
If you select ‘Collect in store’
Enable location services to find a pharmacy closest to you or use the search functionality and type the
name of the pharmacy:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 30 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
If you select ‘Delivered to you’
Choose an address that pre-populates or add a new address by scrolling down:
Select your location:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 31 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Add additional information:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 32 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 4: Add recipient details and any special instructions.
Step 5: Check if all details are correct on the ‘Order summary page’ and select ‘Submit’.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 33 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
How to re-order medicine using an Android device
Step 1: Select ‘Re-order’
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 34 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 2: Selecting re-orderable medicines from your profile.
Re-orderable medicines are displayed with information on strength, script expiry, number of repeats left,
medicine schedule and dosage form. Select the medicine you want to re-order by checking the tick boxes:
Step 3: Choose whether you would like your medicine to be delivered or if you want to collect it from a
pharmacy.
Step 4: Claim processing and co-payments
If you have a co-payment for your medicine, the following screens will appear. Select method of payment:
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 35 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Methods of payment
You may to choose to use your health claims reimbursement account details, Discovery Card details or
your previously saved banking details with MedXpress.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 36 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Adding debit or credit card details
Select the “Discovery website” link highlighted below.
This will take you to the Discovery website where you will be able to add/edit your Medxpress co-payment
account details, or add a debit or credit card using VISA Checkout Guide.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 37 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Once the selected card is stored on VISA Checkout, it will be added for you to select and make
payment on the app in order to finalise your order.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 38 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
Step 6: Payment summary & confirmation
Your order reference number for an in-store collect order will display on the app:
Discovery Medxpress
2019
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 39 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
There’s never been a better way to get your monthly medicine
Discovery MedXpress is a convenient medicine ordering service available to all Discovery Health Medical Scheme
members. You can get your monthly chronic medicines delivered to your door or collect your medicine in-store at a
participating pharmacy at no extra cost to you. Using Discovery MedXpress or a MedXpress network pharmacy will
ensure you get favourable rates for your approved chronic medicine.
MedXpress is the designated service provider for all approved chronic medicine for Discovery Health Medical Scheme
members on Delta, Priority, Saver or Core plans. This means that if you are on one of the plans, you must use
MedXpress or a MedXpress network pharmacy in order to avoid the 20% co-payment for your approved chronic
medicine.
Medical scheme members on chronic medicine for HIV may also make use of the MedXpress delivery or in-store
collect service without any additional co-payment.
Please note: Only prescribed medicine is available through MedXpress, over-the-counter or pharmacist-advised medicine is not
available through MedXpress.
The benefits of using Discovery MedXpress
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 40 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
You have full cover with no co-payments for medicine on our medicine list
It is quick and convenient
Delivery is free anywhere in South Africa
You can pre-order and collect from the collections desk at participating pharmacies. (All Dis-Chem pharmacies and
Clicks pharmacies)
You receive advice and updates
You can reorder your chronic medicine when it’s convenient for you by using a range of our self-service re-order
methods: Discovery website, mobile app and SMS
You can walk-in and fill your script without pre-ordering your medicine at any MedXpress network pharmacy.
You have a choice in how you want to receive your medicine
With MedXpress, you can choose to get your medicine in one of the following ways:
Order and get delivery to your door
Order through Discovery MedXpress and collect a ready packaged medicine order in-store (Di-Chem and Clicks)
Walk-in and fill your script in store without pre-ordering beforehand at a qualifying MedXpress network pharmacy.
Order and get delivery to your door
Follow these easy steps to have your medicine delivered to you:
1. Send us your prescription
Send your prescription to us in one of the following ways:
Upload it on the website under “Order medicine using MedXpress”
Upload it using the Discovery app
Email it to [email protected] (If you use this option, please write “MedXpress” and your medical aid
membership number on your prescription)
Fax it to 011 539 1020.
We will send you a confirmation SMS when we receive and capture your prescription. The SMS will be sent
approximately two hours after you send your prescription to us.
2. Place your order
When you choose for your order to be delivered, you will need to call MedXpress on 0860 99 88 77 to confirm your
order after you receive the confirmation SMS advising that your prescription has been captured.
The agent will confirm your details, discuss generic substitution options with you and will collect any co-payments on
your order.
You will receive an SMS when MedXpress dispatches your order and your medicine will be delivered to you within 72
hours (three workdays) in metropolitan areas and within five working days in outlying areas.
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 41 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
If your prescription contains schedule 5 medicine
If you have ordered medicine which is a higher schedule item, MedXpress will need your original prescription to
process the order.
For your convenience, if you have chosen in-store collect, you may hand in your original script when collecting
your first order.
If you have chosen to have your order delivered, you can send it to us in one of the following ways:
Registered mail: P.O. Box 650866, Benmore, 2196
Hand it in at the Member lounge in Life Fourways Hospital
Should the above options not be feasible, you can query with the agent on your first order to confirm if you can
drop it off at the chosen provider’s pharmacy that is closest to you
Location Address Telephone
number
Member lounge Life
Fourways Hospital
Corner of Cedar road and Cedar avenue west,
Fourways, Johannesburg
011 875 1000
Remember to write “MedXpress” and your medical scheme membership number on your prescription.
Order and collect in-store
If you prefer to visit your pharmacy, you can use the order and collect service. Your medicine will be ready for
collection the same day, 3 to 6 hours after placing the order if it is placed before 15:00 on a working day. This is a
convenient way to pre-order your repeatable medicine prescription and collect it at your selected pharmacy. You can
order and collect your medicine at any Dis-Chem or Clicks pharmacy.
Follow these easy steps to order your medicine for collection:
1. Send us your prescription
Send your prescription to us in one of the following ways:
Upload it on the website under “Order medicine using MedXpress”
Upload it using the Discovery app
Email it to [email protected] (If you use this option, please write “MedXpress” and your medical aid
membership number on your prescription)
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 42 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
If you want generic medicines, you will need to give your consent on the website or via the app, by checking the
applicable tick box.
2. Choose a pharmacy from the list
Select the pharmacy you would like to collect your medicine from (any Dis-Chem or Clicks pharmacy).
3. SMS confirmation
You will receive an SMS confirming we have received your request
Where a co-payment is necessary, you will be prompted to settle it online through our digital wallet system.
Your order will be pended until you have logged on and facilitated the online payment using either a credit
card or a once-off debit on your preferred bank account
You will then receive an SMS with a reference number to confirm your order is ready for collection at your
chosen pharmacy
4. Collection
Your order will be ready for collection within 3 hours (or 6 hours if there is a delay due primarily to stock
issues). Collection times will be dependent on operating hours of the particular pharmacy
This service is available Monday – Friday within business hours (08:00 to 17:00). Orders placed after 15:00 on
a Friday will only be ready for collection on a Saturday morning
Hand the pharmacy your original prescription when you collect your medicine there for the first time
Walk-in and fill your script
We want you to always have easy and convenient access to your medicine. This is why MedXpress has introduced a
“walk-in” option where you can now walk into any MedXpress network pharmacy, hand in your script and get your
medicine without pre-ordering beforehand.
The walk-in option is available at many independent and corporate pharmacies. You can use the MaPs* tool on the
website to find a qualifying MedXpress network pharmacy near you.
*The value-added service - MaPS Advisor - is owned by Discovery Health (Pty) Ltd; registration number 1997/013480/07, an
authorised financial services provider and administrator of medical schemes.
Reorder methods for repeat orders
There is no need to call us to reorder your repeat medicine, you can reorder on the website under “Order medicine using
MedXpress”, through the Discovery app or use the MedXpress SMS reorder service.
About the SMS reorder service
CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 43 OF 43
MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1
an authorised financial services provider and administrator of medical schemes.
You will receive an SMS reorder invite from MedXpress advising you that your previous order was placed 26 days ago and if you
want the same order to be placed in the next month, you can reply with ‘Yes’.
When you reply with a ‘Yes’, MedXpress will automatically place an order with the same medicines from the month before. The order
will be processed in the same way as the previous month. It will be either delivered or ready to collect as per the month prior. Please
note that free SMS’s do not apply.
When your medicine order has a co-payment
You will receive an SMS reorder invite with an approximate co-payment value (the same value as your last
order)
If you would like to refill your prescription, you may reply ‘Yes’
You will receive a subsequent SMS once your order has been processed. This SMS will confirm the co-
payment value that will be deducted from your nominated bank account, saved from your initial interaction
with MedXpress.
Important to remember
The SMS reorder functionality will not be available in the following circumstances:
There is a change in your delivery address,
You would like to collect your medicine from a different store
The quantity or type of medicine to be ordered has changed
In these instances, you can use the web reorder facility on the Discovery website, the Discovery mobile app or call
MedXpress to reorder your medicine.
Contact us for any queries or assistance
If you have any questions about Discovery MedXpress, or need any assistance, please contact us:
Email: [email protected]
Visit: www.discovery.co.za
Call: 0860 99 88 77 (The MedXpress call centre is available Monday to Friday from 08:00 to 17:00).
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