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Page 1: How to manage reviews and ratings

Eshopbox Wiki for Store Owners

Category: Store Promotion

How to manage reviews and ratings

Page 2: How to manage reviews and ratings

What you will learn here

▪ What does managing your reviews and ratings mean

▪ Why to manage reviews and ratings for your products

▪ How to manage reviews and ratings for your products

Welcome to Eshopbox Wiki

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 3: How to manage reviews and ratings

1What does managing your reviews and ratings mean

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 4: How to manage reviews and ratings

▪ A review is an analysis and evaluation of a product available on your

store by a person visiting your store

▪ Rating a product means classifying and ranking them based on a

comparative assessment of it’s quality, standard and performance

▪ Managing your reviews means maintaining and updating the reviews of

all the products available on your store

What does managing your reviews and ratings mean

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 5: How to manage reviews and ratings

2Why to manage your reviews

and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 6: How to manage reviews and ratings

Why to manage your reviews and ratings

▪ To maintain your reviews and ratings in an organized manner

▪ To improve your online store according to your reviews and ratings

▪ It is easier to locate and manage reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 7: How to manage reviews and ratings

3How to manage your reviews

and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 8: How to manage reviews and ratings

Step 1:

▪ Log in to your Eshopbox site control panel with your Eshopbox login Id

and password

▪ Select ‘Reviews’ from the ‘Manage’ drop down menuManage Tab

Reviews Link

How to manage your reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 9: How to manage reviews and ratings

Step 2:

▪ This will direct you to the ‘Manage Your Reviews’ page

▪ ‘Manage Your Reviews’ page contains a list of all the reviews and ratings

given by visitors for the available products on your store

Listing of all Reviews

How to manage your reviews and ratings

Manage your reviews page

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Page 10: How to manage reviews and ratings

Step 3:

▪ To view more reviews, you can navigate to other pages by clicking on

respective page number

Page number

How to manage your reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 11: How to manage reviews and ratings

Step 4:

▪ To change the status of a review, place your cursor on that review and

select ‘Update status’ from the ‘Actions’ drop down menu

Review

Action drop down

How to manage your reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 12: How to manage reviews and ratings

Step 5:

▪ Now you will be redirected to the ‘Update review status’ page

▪ Select either ‘approve’, ‘pending’ or ‘disapprove’ from the drop down

menu

▪ Click on the ‘Save & Exit’ button to update the changes

Update status

Click here

Update review status page

How to manage your reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 13: How to manage reviews and ratings

Step 6:

▪ An approved review will be visible on your store

▪ You can view reviews by filtering them according to date or status

Filter according to statusFilter according to date

How to manage your reviews and ratings

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 14: How to manage reviews and ratings

Good to know

▪ Reviews and ratings can be given by the visitors for any product on

your eshopbox site

▪ You can change the status of a review at any point of time

▪ A disapproved status will not be visible on your eshopbox site

▪ Changes made to any of the reviews on your store must be timely

updated

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Page 15: How to manage reviews and ratings

Wiki : A collection of illustrative presentations which will guide you in

a step by step manner to answer your store related queries

Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved

Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems

Blog : A rich source of Tips, Articles and Announcements that keep you

updated about the latest happening and techniques to enhance your art of selling online

Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at [email protected]

For More Support

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.