Eshopbox Wiki for Store Owners
Category: Store Promotion
How to manage reviews and ratings
What you will learn here
▪ What does managing your reviews and ratings mean
▪ Why to manage reviews and ratings for your products
▪ How to manage reviews and ratings for your products
Welcome to Eshopbox Wiki
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
1What does managing your reviews and ratings mean
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
▪ A review is an analysis and evaluation of a product available on your
store by a person visiting your store
▪ Rating a product means classifying and ranking them based on a
comparative assessment of it’s quality, standard and performance
▪ Managing your reviews means maintaining and updating the reviews of
all the products available on your store
What does managing your reviews and ratings mean
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
2Why to manage your reviews
and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Why to manage your reviews and ratings
▪ To maintain your reviews and ratings in an organized manner
▪ To improve your online store according to your reviews and ratings
▪ It is easier to locate and manage reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
3How to manage your reviews
and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 1:
▪ Log in to your Eshopbox site control panel with your Eshopbox login Id
and password
▪ Select ‘Reviews’ from the ‘Manage’ drop down menuManage Tab
Reviews Link
How to manage your reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 2:
▪ This will direct you to the ‘Manage Your Reviews’ page
▪ ‘Manage Your Reviews’ page contains a list of all the reviews and ratings
given by visitors for the available products on your store
Listing of all Reviews
How to manage your reviews and ratings
Manage your reviews page
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 3:
▪ To view more reviews, you can navigate to other pages by clicking on
respective page number
Page number
How to manage your reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 4:
▪ To change the status of a review, place your cursor on that review and
select ‘Update status’ from the ‘Actions’ drop down menu
Review
Action drop down
How to manage your reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 5:
▪ Now you will be redirected to the ‘Update review status’ page
▪ Select either ‘approve’, ‘pending’ or ‘disapprove’ from the drop down
menu
▪ Click on the ‘Save & Exit’ button to update the changes
Update status
Click here
Update review status page
How to manage your reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Step 6:
▪ An approved review will be visible on your store
▪ You can view reviews by filtering them according to date or status
Filter according to statusFilter according to date
How to manage your reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
Good to know
▪ Reviews and ratings can be given by the visitors for any product on
your eshopbox site
▪ You can change the status of a review at any point of time
▪ A disapproved status will not be visible on your eshopbox site
▪ Changes made to any of the reviews on your store must be timely
updated
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
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