Jesse Bernal, SAP | Andy Prier, NIMBL
Base Your SAP S/4HANA Migration onReal User Experience
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Welcome
Andy PrierNIMBLUX Lead
Jesse BernalSAPSenior Business Development Expert
The Road to Run Simple
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200,000 drivers in 58+ countries
640,000 hosts 50 million users
200,000 restaurants12 million orders per month
1.6 billion users27% mobile upstream Web traffic
~120 million connected users
Disrupt.
Transform.
Connect.
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Living in a digital economy
Last two years
90%Of the world’s data has been generated1
Last two years
40%Growth in adoption of business networks2
1 ScienceDaily, May 22, 2013.
2 Technology Adoption Report on Business Networks, Ardent Partners, 2014.
3 Internet of Things (IoT) 2013 to 2020 Market Forecast: Billions of Things, Trillions of Dollars, IDC, 2013.
4 Statista, 2014.
212 billionEnd of 2020
“Things” will be connected3
By 2020
9 billionMobile users in the world4
In 2014
51%Of workloads processed in the cloud5
5 Cisco Global Cloud Index: Forecast and Methodology for 2013–2018, Cisco Systems Inc., November 11, 2014.
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But often it’s complexity that is standing in the way
Complexity is hindering business growth
Percentage of business executives who agree
86%Business processes and decision making have become so complex that they hinder our ability to grow in a digital economy
Manifestations of complexity: the costs are significant
Percentage of business executives estimating the costs of complexity
11%Feel their organization is a top innovator in their sector
61%Believe their organization’s costs have increased by at least 11%
67%Say employee satisfaction has been harmed
* HBR 2015, The Business Case for Managing Complexity
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SAP HANA evolution and adoption patterns
SAP HANA
SAP Business Warehouse powered by SAP HANA
SAP Business Suite powered by SAP HANA
SAP S/4HANAFinance
Real-time analysis Real-time reporting
Real-time business Online analytical
processing (OLAP) and online transaction processing (OLTP) together
SAP HANA Enterprise Cloud service for SAP Business Suite powered by SAP HANA
In-memory computing platform
Instant financial insight No aggregates Single source of truth
Simplified data model New user experience Advanced processing Choice of deployment
2011 20132012 2014 2015
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SAP’s Digital TransformationThe Digital Business Framework
Navigate Through Complexity
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Getting to know your users is the best place to start a migration to SAP S/4HANA.
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Journey to SAP S/4HANA
SAP Business Suite (enterprise applications)
SAP Business Suite (enterprise applications)
Any database database
SAP Business Suite powered by SAP HANA
SAP Business Suite forSAP HANA (SAP S/4HANA)
New! SAP enterprise
applications
• Applications coded to run on any database
• Majority of processing done in application layer
Faster performance (real-time business) OLTP and OLAP× Applications coded to run on any
database× Majority of processing done in
application layer
New code line optimized for SAP HANA Simplified data model Processing done in SAP HANA, not
application layer
Traditional ERP
database
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Assess challenges and inefficiencies Establish user-centric success criteria Define the top migration scenarios
Prepare for migration
1SAP Fiori
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Simple user experience
Role-basedengagement across the business
Instant accessto any business insight
Simple designacross business processes
Personalized
Responsive
Simple
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Prepare for migration
If you want to Improve the usability or performance of certain processes supported by SAP software by moving to the SAP Fiori user experience (UX)
Then you need to Identify the process transactions that have the most severe issues in terms of usability and performance in your current environment
By using these metrics Transactions with the highest error rates Transactions with the longest response times Transactions with the highest degree of complexity Transactions with the highest level of user activity
Analysis of key performance indicators (KPIs)
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SAP S/4HANA Enterprise ManagementOverview (on premise)
Cost Management and Profitability Analysis
Invoice and Payables Management
Inventory and Basic Warehouse Management
Operational Procurement
Sourcing and Contract Management
Supplier Information and Master Data
Accelerated Plan to Product
Production Engineering Production PlanningProject Control and
Product Development
Production Orchestration and Execution
Quality ManagementInventory and Basic Warehouse Management
Human Resources Foundation
Time and Attendance Management
Core Finance
Enhanced Request to Service
Optimized Order to Cash
Streamlined Procure to Pay
Accounting and Closing Operations
Service Management Service Parts Management
Service Master Data Management
Inventory and Basic Warehouse Management
Receivables Processing
Order and Contract Management
Service Agreement Management
Maintenance Management
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Prepare for migration
If you want to Enable key transactions in SAP software for enterprise mobility and free users from having to log on to their desktop-based applications
Then you need to Identify the transactions that are the best candidates for conversion to a mobile experience
By using these metrics Transactions typically accessed remotely over a virtual
private network Simple transactions (three screens or fewer that can be
converted into a mobile experience) Transactions used by a broad set of users who use only
a few transactions as part of their daily jobs
Network access
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Identify actual business workflows (UX journey) Uncover issues with current processes (challenges)2
Design and implementation
and
SAP HANA Cloud
Platform
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Design and implementation
If you want to Have an accurate representation of the current UX journey for a particular business process
Then you need toAnalyze actual user workflows for the selected process
By using these metrics Aggregated KPIs for user workflows Transaction usage Screen sequences Detailed user workflows at the individual level for
representative usersUX journey
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Analyze and react to inventory turnover in real time
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Design and implementation
If you want toHave an accurate representation of the challenges in your current business process
Then you need toGet visibility into all issues encountered by your users when executing the process
By using these metrics Business processes mapped to transactions
and screens Performance KPIs at the process and
transaction levelUX challenges
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Ongoing support and enhancements
Identify adoption gaps Monitor performance Quantify improvements Detect emerging issues
3
SAP Fiori
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Ongoing support and enhancements
If you want to Monitor the user adoption of newly deployed SAP Fiori apps
Then you need toMeasure how employees are using these apps down to the screen level and compare that reality to expectations
By using these metrics All-time users (logged in at least once) Active users (active for at least X minutes per day) Active time (per user per day) Activity by device (desktop or mobile) Activity in the new SAP Fiori apps compared to that of
legacy transactions
Adoption of SAP Fiori
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Ongoing support and enhancements
If you want to Identify potential user, app, or performance issues before deployment to production
Then you need to Get visibility into all issues during the initial user-acceptance testing of the pilot phase of the project –and address them before going live
By using these metrics App-level and screen-level usage patterns User errors System errors
KPIs in SAP Fiori app
Andy Prier, Nimbl
Base Your SAP S/4HANA Migration on Real User Experience
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A difference in UX
Consumer-grade applications: Lots of choices Mobile ready Necessity for ease of use
Enterprise-grade applications: Few choices Inflexible deployment options Driven by functionality
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Improving the internal UX
Treating internal users like a “customer” will begin to improve overall sentiment and performance of an organizational workforce.
Critical factors for a positive user experience: Intuitive Easy Responsive Aesthetics Contextual
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Migrating to SAP S/4HANA: starting off on the right foot
When deciding to focus on improving the UX for SAP software, one of the most challenging questions is “Where do we start?”
What will have the greatest impact? What are our quick-win opportunities? How might we introduce the new UX and have real
business acceptance?
Getting the Greatest Impact
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What is the greatest impact?
To determine what will have the greatest impact, we must first define what is to be measured for a UX project. Common measures to be defined are:
User sentiment Performance or process improvements Overall outcome of UX efforts
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Involving the users
Quantitative and qualitative data points should be used to highlight areas with the greatest impact and possibly point to quick wins.
Gather usage data with the SAP User Experience Management (SAP UEM) application by Knoa Analyze defect and enhancement requests Develop a user survey to mine sentiment
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Using SAP UEM to direct application design
SAP UEM has the capability to provide valuable analytics for application designers and architects.
Use it to determine: The broadest group of users with the fewest unique
transaction executions Screen flow of a transaction, to understand what the
critical elements of a transaction are for a user The most-used transactions outside of the corporate
network
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Desirability
Viability
Feasibility
Identifying the greatest impact for your UX
When there is an intersection of desirability, feasibility, and viability, this points to the greatest impact.
What do users do, and what do they want? What is technically possible? What fits in the budget and timeline?
Finding Quick Wins
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Deciding on quick wins
There are typically two approaches for guiding the selection of a “quick win” for improving user experience.
Top-down approach to address decision makers and influencers Bottom-up approach to address the needs of a user
group
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Top-down quick wins
Top-down quick wins will affect not only the users that benefit from an improved user experience, but also those who are involved in a work stream.
Examples: SAP Fiori apps for request approvals SAP Fiori apps for purchase orders approvals Traditional SAP software transactions that are
enhanced by SAP Screen Personas software
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Bottom-up quick wins
Bottom-up quick wins will affect nearly all users within a specified user group. The idea is to transition these users to be involved in a work stream.
Examples: SAP Fiori apps for timesheets SAP Fiori apps for tracking sales orders Using SAP Screen Personas to create a plant
maintenance notification
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Paths for migrating to SAP S/4HANA
SAP Business Suite on any database
SAP Business Suite powered by SAP HANA
SAP Fiori SAP S/4HANA
SAP Business Suite powered by SAP HANA SAP Fiori SAP S/4HANA
New SAP implementation SAP S/4HANA
Introducing the New UX to Users
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The new UX
When deciding to address the UX of a certain user group, you always have the option of choosing a prebuilt SAP Fiori app or customizing.
The SAP Fiori app library has information about all available apps Note that only 160 out of 800+ work on landscapes without SAP HANA
Custom solutions often have the ability to completely remove an entire user group out of the SAP GUI interface
SAP S/4HANA is slowly adding support for all solutions Currently only SAP S/4HANA Finance
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Renewing the UX
Prebuilt SAP Fiori apps allow extensibility. This can be a starting point for customers to meet any missing requirements. Both SAPUI5 and SAP Gateway technology have built-in enhancement points No code is ever overwritten
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Improving the UX
Custom SAP Fiori and SAPUI5 apps require a full design and requirements-gathering workshop. Using design thinking and prototyping the user interface (UI) with users present will enhance acceptance Using tools like “Splash and Build” will help convey the UI and interactions before writing a single line of code SAP provides SAP Web IDE as a cloud solution for writing and extending SAPUI5 apps
Design Thinking: An Approach for Desirable Solutions
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Design thinking process
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
Interviews, observations, and first-hand experience.
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
Understand peoples needs, wants, and challenges.
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
What is the greatest opportunity for impact?
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
Create a new approach to the task. Find solutions to challenges.
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
Make the idea tangible. Get it on more than paper.
Empathize
Define
Ideate
Prototype
Test anddesign
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Design thinking process
No assumptions. Fail fast, learn fast, and reduce risks.
Empathize
Define
Ideate
Prototype
Test anddesign
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Prototyping
Low fidelity High fidelity
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“Splash and Build”
SAP UI design tool used to support the design thinking methodology. Currently in beta Easily import drawings, and quickly
prototype UIs Publish surveys to get immediate
feedback
https://standard.experiencesplash.com/home
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Connect with more resources
Andy [email protected]
Jesse [email protected]
www.SAP.com/uem-by-knoaRecent Blog: True Cost of Those Pesky User Error Messages
Follow us:Twitter: @SAPEDUFacebook: @SAP Education LinkedIn: Education@SAP
Questions?
More Information
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