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HIGHLY EFFECTIVE
COMMUNICATION
TOOLS
Writing Skills
Impactful Presentations
Speaking Skills
Telephone Skills
Integrated as
EFFECTIVECOMMUNICATION
Success Skills by ICSPSInstitute for Communication Skills and Public Speaking
Proven, Tested and Demonstrable
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HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Writing Skills
Good writing is
supposed to evoke
sensation in the
reader - not the fact
that it is raining, but
the feeling of beingrained upon.
E. L. Doctorow
Outcomes:
1.Use the orthography (writing system) correctly, including the script, and spelling andpunctuation conventions.
2.Use the correct forms of words. This may mean using forms that express the righttense, or case or gender.
3.Put words together in correct word order and use vocabulary correctly.4.Use the style appropriate to the genre and audience.5.Make the main sentence constituents, such as subject, verb, and object, clear to the
reader.
6.Make the main ideas distinct from supporting ideas or information.7.Make the text coherent, so that other people can follow the development of the ideas
Opportunity:
Individuals and Organisations both have an opportunity to develop their skills aroun
planning, preparing and writing with greater confidence. This 1 or 2-Day Writing Skil
workshop is designed and constructed to help individuals draft letters, memos, e-mai
and short reports that get results. Further to help individuals produce writtecommunications that relay your message to the recipient in a positive, professional an
persuasive manner. To save time and handle correspondence with less instruction.
The workshop enables individuals to adapt a writing style that suits the nature of th
correspondence whilst achieving clarity and brevity; to write accurately an
professionally while avoiding unnecessary jargon or clichs.
Individuals will avoid common errors and use sentences, paragraphs and punctuatio
correctly and effectively. Theyll be able to analyse and edit their work quickly an
constructively and adopt effective proofreading techniques.
EFFECTIVE
WRITING SKILLS
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A well organized
and constructed
message with
the right tone
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Writing Skills affect the Top Line and the Bottom
Line
While writing may not feature SIGNIFICANTLY at the top of
organsiations must have skills. It is a skill that costs
organisations both time and money. Bad and poor writing
skills have left organizations with poor bottom lines and with
even poorer top line performance.
The ability to string words together in a meaningful way to
reflect thoughts, opinions, and feelings provides the writer
with these important advantages:
Ability to inform, persuade and direct. Ability to distinctively stand out from the rest. To benefit derivatively socially and professionally
The Effective Writing Skills workshop is taught as a one or
two-day, facilitator-led program where participants will
learn how to:
Plan, prepare and write with greater confidence. Construct letters, memos, e-mails and short reports that
get results.
Produce written communications that relay yourmessage to the recipient in a positive, professional and
persuasive manner.
Save time and handle correspondence with lessinstruction.
Adapt your writing style to suit the nature of thecorrespondence whilst achieving clarity and brevity.
Write accurately and professionally while avoidingunnecessary jargon or clichs.
Avoid common errors and use sentences, paragraphs andpunctuation correctly and effectively.
Analyse and edit your work quickly and constructivelyand adopt effective proofreading techniques.
This workshop also includes the following tools:
A comprehensive guidebook Evaluation forms to measure your effectiveness
RESPONSIBILTIES OF A GOOD WRITER
PROGRAM FAST FACTS
Duration 1 or 2 Days
Program Levels Basic / Intermediate / Advanced
Prerequisite None
Pre-work None
Delivery Method Group / Live Instructor led
Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next
competitive level.
For more information about ICSPS Effective Writing Skills workshop, contact your ICSPS client partner or call +91 8860572535 to
be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
Polished and
refined
language skills
with appropriate
vocabulary
A well developed
individual character
and personality
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Effective Individuals | Effective OrganisationsProgramme Outline
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Writing Skills: 2-Days
Workshop Timeline Learning Areas and Competencies
Day 1 Morning
Introduction to Effective Writing Skills
The Principles of Effective Writing Skillsa) Types of business documents: letters, reports, e-mails, facsimiles and
minutes
Day 1 Morning
Understanding Grammar, Syntax and
usages
Avoiding Common Problemsa) The rules and reasons for grammar - avoiding common pitfallsb) Building better sentences - using punctuation to aid understandingc) Vocabulary, spelling, jargon and slangd) Formal words, proprietary names and copyright
Day 1 Afternoon
Understanding how written
communication is perceived
The Recipienta) Focusing on the reader's requirementsb) Using the right approach - responding to complaints, giving information,
getting action, interesting customers etc.c) Creating an impact - getting and maintaining the reader's attentiond) The use of 'action words' to inspire positive response and results
Day 1 Afternoon
Designing and Delivering Effective
Written Communication
Preparation and Approacha) Clearly defining the objectives of the documentb) Gathering factual information to assist in conveying your messagec) Organising your thoughts/material logicallyd) Simple structuring
Day 2 Morning
Introduction to Styles and Personalities
around writing
Styles of Writing and Being Persuasivea) A 'reader-friendly' style - compelling openings and positive conclusionsb) Informative, persuasive or assertive writingc) Imaginative use of vocabulary
Day 2 morningDeveloping business communication
Developing Your Style of Business Writinga) Overcoming 'word inflation' and cutting out the 'waffle'b) Writing in a clear, concise and professional business mannerc) Expressing yourself - conversational and appealing writingd) Enhancing your language skills and expanding your vocabulary
Day 2 Afternoon
Exploring ways to self assess and
discover
Constructive Self-analysisa) Avoiding redundant phrases, unnecessary jargon and clichsb) Identifying and correcting grammatical errorsc) Proof-reading and editing - avoiding time-consuming rewrites
Day 2 Afternoon
Establishing personal development
standards and habits
Personal Developmenta) Progressing your writing skills - introduction to report writingb) Refining your skills - learning to get it right first timec) Formulating an action plan
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HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Impactful Presentations
A man is but the
product of his
thoughts; what hethinks, he becomes.
What he presents is
perceived.
MahatmaGandhi
Outcomes:
1.Individuals learn how to define the purpose of a presentation.2.Individuals learn how to design presentations around essential objectives.3.Individuals learn how to gather content and presentation ideas.4.Individuals learn how to structure the subject matter.5.Individuals employ proven strategies for delivering powerful presentations.6.Individuals understand how to design and deliver effective visuals.7.Individuals learn techniques for polishing and mastering presentation delivery.8.Individuals learn the practice, the plan, demonstrate experience and environment
controls.
Opportunity:
Impactful Presentations is an intensive and highly interactive two-day training program
to help ensure individuals get the most from every presentation opportunity. Th
program is ideal if an individual is exposed to presentations or public speaking and nowants to achieve more with effective and impactful presentations.
Individuals gain a wide range of practical experience through many exercises (voic
physical presence, body language etc) and the delivery of four presentations. Each of th
presentation provides a different challenge and gives the individual the opportunity t
develop their ability to present in different styles, occasions, context and purpose.
All this to help individuals in organizations to communicate with dynamic, engaging, an
truly impacting live presentations. Presentation skills that could elevate their credibilit
and their organizations success.
IMPACTFUL
PRESENTATIONS
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A well organized
and constructed
message
Skill, Train and Develop your communication abilities, all the time ICSPS
Impactful Presentations affect the Top Line and the Bottom
Line
In a crowded marketplace of ideas, you have to get to the
point and you have to get the point across. Empowering all
team members, especially key employees, with impactful
presentation skills helps prevent communication
breakdowns, disorganization, and lost revenue. Your
organization could experience the positive business impact
of presentations that are clear, convincing, compelling and
motivating.
The Impactful Presentation workshop is taught as a one or
two-day, facilitator-led program where participants will
learn how to:
Identify the presentation objectives, audience needs, andexpectations
Identify and map audiences to keep the content relevantand contextual
How to gather content and presentation ideas anddevelop structures
Utilize powerful communication and persuasionstrategies, even in the face of fear
Use Visual Aids and build a self guide on how to usevisuals effectively
Participate in group and team presentations on anyoccasion.
Practice to perfection, prepare effective presentationnotes, and handle questions
Build a unique and characteristic signature presentationstyle
This workshop also includes the following tools:
A comprehensive guidebook An easy-to-use Presentation Planner Evaluation forms to measure your effectiveness
RESPONSIBILTIES OF A GOOD PRESENTER
PROGRAM FAST FACTS
Duration 1 or 2 Days
Program Levels Basic / Intermediate / Advanced
Prerequisite None
Pre-work None
Delivery Method Group / Live Instructor led
* Note this program can be transposed and interchanged for
both audiences. Those that make presentations live and those
that make virtual presentations (telepresence, telephone or web
presentations)
Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next
competitive level.
For more information about ICSPS Impactful Presentation workshop, contact your ICSPS client partner or call +91 8860572535 to
be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
Polished
and refined
delivery skills
A well developed
individual character
and personality
7/30/2019 Highly Effective Communication Tools
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Effective Individuals | Effective OrganisationsProgramme Outline
Skill, Train and Develop your communication abilities, all the time ICSPS
Impactful Presentations: 2-Days
Workshop Timeline Learning Areas and Competencies
Day 1 Morning
Introduction to Impactful Presentation
Introduce easy to remember presentations ideas Identify organisation quality standards on presentations Develop a personal presentation inventory or template Focus on your customers as your audience Learn the Short SweetSimple Formula Focus on your workshop presentation at hand
Day 1 Morning
Designing an Impactful Presentation
Plan your messageb) Identify your purpose/objectivec) Analyze your audienced) Map your context with relevancee) Assess the situation / situational need
Develop your contenta) Brainstorm or mind-map/text-map your ideas
Affinity Diagramsb) Organize and bring order to your contentc) Establish your key supporting pointsd) Develop your introduction and conclusione) Prepare your presentation notes
Day 1 Afternoon
Delivering an Impactful Presentation
Eye contact, facial expression, gestures, movement, appearance and voiceamong other general body language cues
Five steps towards effectively building rapport1. Matching the persons physiology2. Matching their voice3. Matching their breathing patterns4. Matching how they deal with information5. Matching common experiences
Day 1 Afternoon
Designing and Delivering a Visually
Effective Presentation
Guidelines for designing and delivering visuals effectively Visual Aid guideline introduction and practice
a) Use visual aids to stimulate and focus participants attention.b) Check to make sure visuals work and you know how to use them.c) Encourage the participants to take notes.d) Make each visual instance count.e) Reveal visual information gradually rather than all at once.f) Provide handouts of computer presentations (e.g., PowerPoint) with space
for additional notes where possible.
Team presentationsDay 2 Morning
Introduction to Human Factors Use practice and coaching techniques Develop peer groups or LAPS (Learning and Practice Sessions) Develop a peer facilitated assessor or evaluator group/team Manage presentation stress
Day 2 morning
Managing an Impactful Presentation
Handling questions effectively Managing hostility
Day 2 Afternoon
Managing an Impactful Presentation
Prepare and deliver team presentations
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HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Speaking Skills
There are always
three speeches, for
every one you
actually gave. The
one you practiced,
the one you gave,and the one you
wish you gave.
Dale Carnegie
Outcomes:
1.Individuals learn how to open a conversation on any speaking occasion.2.Individuals learn how to develop critical thinking skills spontaneously3.Individuals learn how to fine-tuning verbal and nonverbal skills as they speak.4.Individuals learn how to structure the subject matter and move it as it demands.5.Individuals employ proven strategies for delivering powerful speeches and pitches.6.Individuals learn techniques for polishing and mastering speech delivery.7.Individuals learn the practice, the plan, demonstrate experience and environment
controls.
Opportunity:
This workshop takes away the speaking fears and phobias and transforms individuals int
polished professionals who get their ideas across with poise and enthusiasm. Tap int
these techniques and achieve amazing results with Speaking Skills.
The workshop starts with the basics and moves quickly into actually delivering talks - yowill be on your feet and presenting concrete and compelling arguments like
professional in no time. You will become aware of how to use sophisticated technique
like voice modulation, grabbing attention, leading conversations and idea pyram
construction for creating impact and persuasion.
Speaking Skills workshops are very engaging and interactive guaranteeing individu
attention, personal direction and advice about your own presentation style. A
presentations are audio and videotaped, so you can actually evaluate your progress from
a greenhorn to a pro. Take the step from nervous novice afraid to speak to savvy speake
eager to speak on any occasion.
EFFECTIVE
SPEAKING SKILLS
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A well organized
and constructed
message
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Speaking Skills affect Individual and Organisation
social and business performances directly
While a picture may be worth a thousand words, those words
will no doubt come in handy if the picture is distorted orpoorly understood. After all, the best way to communicate is
through speech.
The ability to orchestrate words in a meaningful way to
reflect thoughts, opinions, and feelings in concert provides
the speaker with these important advantages:
Ability to inform, persuade and direct. Ability to distinctively stand out from the rest. To benefit derivatively in social and business situations
The Effective Speaking Skills workshop is taught as a one or
two-day, facilitator-led program where participants willlearn how to:
Pronounce the distinctive sounds of a language clearlyenough so that people can distinguish them. This
includes making tonal distinctions.
Use stress and rhythmic patterns, and intonation patternsof the language clearly enough to be understood.
Use the correct forms of words. This may mean, forexample, changes in the tense, case, or gender.
Put words together in correct word order. Use vocabulary appropriately and language variety that is
appropriate to the situation and the relationship to the
conversation partner. Make clear to the listener the main sentence
constituents, such as subject, verb, object, by whatever
means the language uses.
Make the main ideas stand out from supporting ideas orinformation.
Make the discourse/conversation hang together so thatpeople can follow what you are saying or selling.
This workshop also includes the following tools:
A comprehensive guidebook Evaluation forms to measure your effectiveness
RESPONSIBILTIES OF A GOOD SPEAKER
PROGRAM FAST FACTS
Duration 1 or 2 Days
Program Levels Basic / Intermediate / Advanced
Prerequisite None
Pre-work None
Delivery Method Group / Live Instructor led
* Note this program can be transposed and interchanged forboth audiences. Those that speak live and those that speak ove
virtual media(telepresence, telephone or web presentations)
Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next
competitive level.
For more information about ICSPS Effective Speaking Skills workshop, contact your ICSPS client partner or call +91 8860572535 to
be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
Polished
and refined
delivery skills
A well developed
individual character
and personality
7/30/2019 Highly Effective Communication Tools
10/22
Effective Individuals | Effective OrganisationsProgramme Outline
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Speaking Skills: 2-Days
Workshop Timeline Learning Areas and Competencies
Day 1 Morning
Introduction to Effective Speaking Skills
Effective Speaking Skills as we know it Communication aiders and facilitators Effective Communication Skills Barriers to effective human communication
a) Physical barriers, System design, Attitudinal barriers, Ambiguity ofwords/phrases, Individual linguistic, Physiological barriers, Presentation of
information.
Communication noisea) Environmental noise, Physiological-impairment noise, Semantic noise,
Syntactical noise, Organizational noise, Cultural noise, Psychological noise.
Components and constituents parts of a good speecha) The rhetorical triangle (Ethos, Pathos and Logos)
Speaking to inform, to persuade and to entertainDay 1 Morning
Designing an Effective Speech
Speech Planning and Organizationa) Name and explain the three functional parts of a speech.
Introduction, Body and Conclusionb) Identify and explain the common organizational patterns for speech ideas
(chronological, spatial, topical, etc.)
c) Identify the goals of an introduction, and the variety of methods used toachieve them.
d) Identify the goals of a conclusion, and the variety of methods used to achievethem.
e) Develop a fully planned speech, through the use of a preparation outline. Developing your speech contentf) Brainstorm or mind-map/text-map your ideas
Affinity Diagramsg) Organize and bring order to your contenth) Establish your key supporting pointsi) Develop your introduction and conclusion
j) Prepare your speech notesDay 1 Afternoon
Delivering an Effective Speech Eye contact, facial expression, gestures, movement, appearance and voice
among other general body language cues (animate it over the phone)
Five steps towards effectively building rapport6. Matching the persons physiology7. Matching their voice8. Matching their breathing patterns9. Matching how they deal with information10. Matching common experiences
Day 1 Afternoon
Understanding Listening Skills
Effective Listening Skills1. The role listening plays in communication situations.2. The significance of active listening.3. The listening process. (Receiving, Attending, Understanding and Responding
With a recent inclusion of Remembering)
4. Identification the different types of listening skills and the situations in whichthey are employed.
5. Identification of methods for improving listening skills.6. A systematic program of listening self-improvement
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Effective Individuals | Effective OrganisationsProgramme Outline
Skill, Train and Develop your communication abilities, all the time ICSPS
Day 2 Morning
Designing and Delivering a VisuallyEffective Speech
Developing Speech Presentation Skillsa) Compare and contrast the four methods of delivery.
Reading, Memorization, Extemporaneous and Impromptub) Recognize the appropriate delivery methods for particular speaking
situations.
c) The importance of rehearsing a speech for the maximum effect.d) Illustrations of effective verbal and non verbaldelivery skills.
Day 2 Morning
Designing and Delivering the three types
of Speeches
Compare and contrast the characteristics of the informative, persuasive andentertainment speeches.
Informative:a) Understanding informative speaking and techniques used in effective
informative speaking.
b)
The various ways to overcome common problems in informative speaking.c) Prepare and present an informative speech. Persuasive:
a) Define and explain various theories of persuasion in public speaking.b) Aristotles three modes of artistic proof: logos (logical proof), pathos
(psychological or emotion proof), and ethos (credibility)
c) Prepare and present a persuasive speech. Entertainment:
a) Understanding the types of speeches of entertainment.b) Prepare and present a persuasive speech.
Day 2 Afternoon
Managing an Effective Speech
Handling questions effectively Managing hostility, objections and apprehensions
Day 2 Morning
Introduction to Human Factors Use practice and coaching techniques Develop peer groups or LAPS (Learning and Practice Sessions) Develop a peer facilitated assessor or evaluator group/team Manage Speaking and Communicating stress
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HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Telephone Skills (Sales & Service)
You want to make
that one good
phone call! The best
way to perfect
calling is to get onthe phone.
Anonymous
Outcomes:
1.Individuals will learn how to provide effective client service over the phone2.They will project a professional image over the phone3.Master a professional, effective and reassuring telephone voice4.Gain client's trust using proven communication techniques5.Learn to question effectively over the phone6.Master proven techniques to manage irate customers professionally7.Learn tips for handling a busy receptionist/gatekeeper8.Phrase more effectively for positive and clearer communication9.Establish the right words for unambiguous, positive and productive communication
Opportunity:
This Telephone Skills Training course will provide your staff with the awareness and skil
they need to handle phone calls professionally. This will ensure the positive image o
your organisation is reinforced and strengthened with every conversation.
In today's business environment, telephone etiquette displayed in organisations indicative of its willingness and ability to efficiently assist customers, both internal an
external. The skills and the attitude projected over the telephone form a lastin
impression in the minds of an organisation's customer, making it a critical custome
'touch point'.
Nowadays, virtual teams are the norm rather than the exception, and one of the
primary channels of communication is the telephone. Hence, it is imperative fo
employees to have a good understanding of business telephone etiquette in order to a
efficient information exchange.
TELEPHONE
SKILLS (Sales & Service)
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handy with all
the relevant
information
regarding the
call
Effective Individuals | Effective OrganisationsProgramme Outline
Skill, Train and Develop your communication abilities, all the time ICSPS
Telephone Skills (Sales & Service) affect the way
information is disseminated in and out of the organisation
Effective use of the telephone is an essential skill within
every department of every organisation. Many people areunaware of the image they portray whilst involved in
telephone conversation. This training course aims to give
the individual the skills required to understand what
constitutes a good telephone manner; gain confidence and
give a good impression when dealing with different people
on the telephone and pass on and source/extract messages
effectively.
The Telephone Skills (Sales & Service) workshop is taught as
a one or two-day, facilitator-led program where participants
will learn how to:
Identify the advantages and disadvantages of using thetelephone
Create a positive impression with clients and customers Develop relevant skills in communicating technical
information efficiently and effectively over the telephone
Develop listening skills to help them understand what thecustomer is saying
Understand what the customer really thinks and measuretheir satisfaction
Use voice control to maximise effectiveness Deal with enquiries, complaints and take messages
quickly and effectively Deal with customer dissatisfaction Effectively deal with English dialects and accents on the
telephone
This workshop also includes the following tools:
A comprehensive guidebook Evaluation forms to measure your effectiveness
RESPONSIBILTIES OF A GOOD TELECALLER
PROGRAM FAST FACTS
Duration 1 or 2 Days
Program Levels Basic / Intermediate / Advanced
Prerequisite None
Pre-work None
Delivery Method Group / Live Instructor led
Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next
competitive level.
For more information about ICSPS Telephone Skills (Sales & Service) workshop, contact your ICSPS client partner or call +91
8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
is prepared
and can
immediately
get
on calls
exercises care,
patience, listens and
most of all delivers
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Skill, Train and Develop your communication abilities, all the time ICSPS
Telephone Skills (Sales & Service): 2-Days
Workshop Timeline Learning Areas and Competencies
Day 1 Morning
Providing Effective Client Service
The commandments of good telephone skills What makes an effective client communicator? The sins of service you should avoid Skills and attributes of an effective client communicator High emotion - low intelligence Role Plays
Day 1 Morning
Your Telephone Voice
Communication skills Five qualities of a good telephone voice Vocal qualities checklist Role Plays
Day 1 Morning
Gaining your Client's Trust
Create a great first impression Put your customer at ease
Finding a better phrase Ending a call politely and professionally Role Plays
Day 1 Afternoon
Prepare Yourself
Professional handling of incoming calls Transferring calls Taking messages Role Plays
Day 1 Afternoon
Effective Questioning
Questioning techniques Questions/Objections? Open and closed questions Questions to keep control of the call Telephone techniques Role Plays
Day 2 morning
Irate Clients
Determine why your client is irate Learn the challenges of irate clients Have a HEART to defuse an irate client Role Plays
Day 2 Morning
Reception Tips
How to negotiate past receptionists/gatekeepers Top useful reception/gatekeeper tips Role Plays
Day 2 Morning
Better Phrases
Improve your interaction with inbound calls Better your outbound calls success Role Plays
Day 2 Afternoon
Action Plan Create a personal action plan What I am going to implement immediately on-the-job
Day 2 Afternoon
Wrap up and course conclusion
Review the course Share ideas and personal challenges Question and answer time
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HIGHLY EFFECTIVE COMMUNICATION TOOLS
Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Communication Skills
The best way to get
anything done is to
effectively
communicate your
purpose Anonymous
Outcomes:
1.Individuals will be better acquainted with the US & the UK accent and Culture2.Individuals with demonstrate better call handling skills situational-appropriate3.They will have better email writing skills and demonstrate email etiquette4.Individual will open calls effectively and apply the art of persuasion5.Client handling over the phone will be revitalized with adjustable approaches6.The overall written communication skills standards will be elevated and observed7.Individuals will be able to deliver impactful and compelling presentations
Opportunity:
This program primarily focuses on the demonstration of how effective communication
brought about and the four language skills that bring about this - Listening, Speakin
Reading and Writing. The primary aim is to enable individuals to recognize and discove
their language strengths and weaknesses and to develop on opportunities.
Further, this highly interactive, two-day program is designed to enhance communicatio
skills. Individuals will learn effective tools and techniques for effectively interpretin
communicative behavior. Through case studies and exercises, they will practice wayand adopt approaches to speak effectively, to listen effectively, and practic
summarizing what others are saying to avoid conflict. They will learn about the
communication styles, their preferences, and considerations for using another sty
when interacting with others. We will use additional case studies to identify be
practices in giving and receiving constructive feedback.
You will be among the few professionals who communicate their ideas and though
effectively both in verbal and written formats. Demonstrate clear communication t
avoid mistrust and misunderstandings in the organisation. In order to compete in th
marketplace it is essential to clearly and effectively communicate.
EFFECTIVE
COMMUNICATION
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Skill, Train and Develop your communication abilities, all the time ICSPS
Effective Communication Skills: 2-Day Program Outline
Workshop Timeline Learning Areas and Competencies Activities and Key Points
Day 1 MorningIntroduction to the four
language skills
Speaking Listening Reading Writing
Developing language structures: Parts of Speech Overview Conjugation of English verbs The preposition The Adjectives & Adverbs Modals (for persuasive speech) The Persons (the golden cube of expression) The graphical illustration of Tenses
1. Conjugation of the English verbsa) Regular and irregular
2. Practice sentence structures and theusages
3. Use and demonstrate effective use ofAdjectives, Adverbs and Prepositions
Day 1 Morning
Effective Speaking Skills
Module
Developing on the module on Effective
Speaking Skills
Developing RP and its usage
(oral practise)
Enabled by:
1. Internet2. A/V
4. English and phonetics5. Pronouncing the alphabet
a.(Vowels, consonants, consonantclusters & word endings)
6. Word stress in English (syllables andintonation)
7. Sentence stress in English (phrasing)8. Linking in English9. Homophones & Minimal pairs10.English phonetic spelling11.Interactive phonemic chart12.Contractions ~ pronunciation tips13.How to pronounce "-ed", "th"14.When to say "a" or "an"15.The golden key to English pronunciation
Day 1 Afternoon
Effective Speaking SkillsModule
Developing on the module on Effective
Speaking SkillsDesigning and delivering an effective speech
16. Prepare and present an informativespeech.
17. Prepare and present a persuasive speech18. Prepare and present an entertaining
speech.
Day 1 Afternoon
Effective Writing Skills
Module
Developing on the module on Effective Writing
Skills
Special attention to English sentencestructures with the tenses
The royal order of Adjectives and Adverbs Punctuation
19.2 business emailsb.Various situations
20.2 essaysc.Various topics
Day 2 Morning
Impactful Presentations
Developing on the module on Impactful
Presentations
Key attention to language Organization and order of presentations Effective visuals
21.Scripting messages22.Developing content23.Selling Ideas24.Delivery of presentations
d.4 presentationsDay 2 morning
Telephone Skills (Sales &
Service)
Developing on the module on Telephone Skills
(Sales & Service)
Key attention to telephone etiquette On call procedures
25.Mock calls and role plays26.Live calls to businesses trying to sell a
training product
Day 2 Afternoon
Cultural Orientation US / UK
Developing on the module on Cultural
Orientation US / UK
27.Cultural quizzes and simulations
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Day 2 Afternoon
LaPS (Learning and Practise
Sessions) Laboratory
Setting up of speaking and writing LaPS with
peers to help self learning
28.Demonstration of the LaPS after which itcan be conducted in a social or business
setting on a regular basis or as the need
may be
Day 2 Afternoon
Reviews and farewells
Review the course Share ideas and personal challenges Question and answer time Certificates of participation & recognitions
Delivery Method
The training course consists of a continuous sequence of discussions, interactions and practical exercises. You
will receive audio and video recordings of your performance at the end of the program. An important part of th
program is making live calls, contacting real prospects and customers.
Program Fast Facts
Duration 2 or 3 Days
Program Levels Basic / Intermediate / Advanced
Prerequisite NonePre-work 1 email 100 words and one essay 200 words
Delivery Method Group / Live Instructor led
Participation Charges and Procedure
All our Open-House Workshops are presently conducted in New Delhi | Noida | Gurgaon The last day of registration is 7 calendar days before a desired program date Please mail your confirmation of participation to Josephine at [email protected] No refunds will be entertained 14 calendar days before a program schedule All the Open-House Workshops are 2-Day Programs unless specified
o Program Duration 9AM 5PM (on both days)o Cost for each 2-Day program is Rs. 5,800.00 plus 12.3% Service Taxo The workshops include tea, snacks and a caf lunch or buffet whichever the case may be
Student Offers
All students get a 20% waiver on all Public Trainings. You must be registered with a recognised institution and must be
enrolled in an academic program with a minimum duration of 1 year.
Note
Sample Format for confirming participation. (Please send us your information as is illustrated below)
Name : David Linus
Phone : +91-8860572535
Email : [email protected]
Program : Business English
Date : August 07 Tuesday 2013
Give your team the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive leve
For more information about ICSPS Effective Communication workshop, contact your ICSPS client partner or call +91 8860572535 t
be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
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Skill, Train and Develop your communication abilities, at all times ICSPS
ICSPS Adult Programs on Communication Skills
Levels DescriptionEffective
Communication
Public Speaking Professional
Development
6Independent
User
There are occasional errors or
misunderstandings.Generally I communicate clearly
and effectively in both spoken
and written English.
Level 3
Level 2
Level 1
(for any individual
above 17 years of
age)
Level 3
Level 2
Level 1
(for any individual
above 17 years of
age. This is highly
recommended for
individuals in
Professional
Studies like CA, CS,
MBBS, BE among
others)
Power Speaking Power
Presentation
Power Writing Power Personalit
Development5
Upper
Intermediate
I understand almost all spoken
and written everyday English.
I can speak confidently, even in
unfamiliar situations and my
writing is quite good.
4 Intermediate
I speak well, but not fluently. I
understand most spoken English.
I can read fairly well. I can write
simple sentences, but makemistakes.
3Lower
Intermediate
I understand quite well. I can
speak in familiar situations.
I can read simple English, but I
find writing difficult.
2 ElementaryI can understand a little and can
speak a few words
1 BeginnerI do not understand or speak
English.
What do the level descriptions mean?
To be eligible to participate in the Effective Communication and Professional Development courses and programs an
individual should if not must be at the upperintermediate levelon their language abilities. At any level below upper
intermediate an individual will find following up and catching up extremely challenging and might lead to bouts of
frustration.
To be eligible to participate in the Public Speaking courses and programs an individual should if not must be at the
intermediate levelon their language abilities. This requires a level lower than Effective Communication and
Professional Development because it lays the foundation for independent usage and mastery of a particular skill incommunication.
Note: we have bridge programs in English to make you eligible for one of our courses and programs.
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Skill, Train and Develop your communication abilities, at all times ICSPS
The Instructor, Coach & Mentor
DAVID is a multifaceted and talented personality and is presently theAdvisory and Consultation member at Remy's People: a complete
Human Resource Management magazine and an appointment for
the driven and determined HR (Human Resource) professional.
David is the Principal Trainer at the 'Institute for Communication
Skills and Public Speaking' and is in demand for business audiences of
all types and levels and, professionals looking to develop their
Communication and Public Speaking skills. David has over 50
months of experience in Professional Development; including
facilitating, selling, coaching and management across various
industries.
David further, is a Distinguished Public Speaker and based on his
experience training and facilitating development programs on
Customer Service, Sales Excellence, Professional Development, Effective Communication and Leadership Habit
collated an in-demand workshop program in the communication space the 11 Habits of Highly Successful Public Speakers
His delivery is fresh, upfront, and very practical. This allows participants to take away readily applied skills to the workplace o
home.
Professionally, he is an accomplished Sales (inside & field) and Marketing professional. In his professional avatars as an Insid
Sales/Marketing and Field Sales/Marketing professional has worked in various markets; primarily the US, the European andth
Asia Pacific regions; in the IT & IT Enabled Services, Outsourcing, BFSI and Consumer products and services industries.
David has an exceptional ability to individually lead Sales projects/business units; whether as an Individual Contributor or as
Team Leader. Furthermore, his effective communication / presentation and networking skills comfortably position him at vantage point in negotiating contracts, business opportunities and mitigating/addressing conflicts.
His practice areas include the following but not limited to
o Communication Skills Trainings/Workshopso Corporate Trainings & Seminarso Professional Speaking & Keynote addresseso Sales, Marketing & Business Developmento Customer Relationship Managemento Customer & Employee Engagement
DDaavvii dd CC oonnrraa dd LL iinn uuss Editor | Trainer | Marketer | Salesman | Speaker | Coach
Presenter | Business & Social Network Developer
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Skill, Train and Develop your communication abilities, at all times ICSPS
Upcoming Open HouseOpen HouseOpen HouseOpen House Events on EFFECTIVE COMMUNICATIONDate Day City Level
Jan Thu 24 2013 1 Delhi Basic
Jan Fri 25 2013 2 Delhi Basic
Feb Thu 07 2013 1 Noida Basic
Feb Fri 08 2013 2 Noida Basic
Feb Thu 21 2013 1 Gurgaon Basic
Feb Fri 22 2013 2 Gurgaon Basic
Mar Thu 07 2013 1 Delhi Intermediate
Mar Fri 08 2013 2 Delhi Intermediate
Mar Thu 21 2013 1 Noida Intermediate
Mar Fri 22 2013 2 Noida Intermediate
Apr Thu 04 2013 1 Gurgaon Intermediate
Apr Fri 05 2013 2 Gurgaon IntermediateApr Thu 18 2013 1 Delhi Basic
Apr Fri 19 2013 2 Delhi Basic
May Thu 02 2013 1 Noida Basic
May Fri 03 2013 2 Noida Basic
May Thu 16 2013 1 Gurgaon Basic
May Fri 17 2013 2 Gurgaon Basic
May Thu 30 2013 1 Delhi Advanced
May Fri 31 2013 2 Delhi Advanced
Jun Thu 13 2013 1 Noida Advanced
Jun Fri 14 2013 2 Noida AdvancedJun Thu 27 2013 1 Gurgaon Advanced
Jun Fri 28 2013 2 Gurgaon Advanced
Jul Thu 11 2013 1 Delhi Intermediate
Jul Fri 12 2013 2 Delhi Intermediate
Jul Thu 25 2013 1 Noida Intermediate
Jul Fri 26 2013 2 Noida Intermediate
Aug Thu 08 2013 1 Gurgaon Intermediate
Aug Fri 09 2013 2 Gurgaon Intermediate
Aug Thu 22 2013 1 Delhi Basic
Aug Fri 23 2013 2 Delhi Basic
Sep Thu 05 2013 1 Noida Basic
Sep Fri 06 2013 2 Noida Basic
Register 21 days before the
registration deadline and getupto 10% offon your course
fee
We fill up really fast so its
highly recommended you call
in soon and get yourselfbooked for the EFFECTIVE
COMMUNICATION PROGRAM
Call this number RIGHT NOW!
+91-8860572535
Ask yourselves!
How can I learn from
instructors who themselves
cant demonstrate EFFECTIVE
COMMUNICATIONand
PUBLIC SPEAKING skills?
Give yourselves the TOOLS the Knowledge, Skill and Ability to take your communication skills to the next competitive leve
For more information about ICSPS Effective Speaking Skills workshop, contact your ICSPS client partner or call +91 8860572535 t
be put in touch with someone in your local area who can help you organize a day with ICSPS.
PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE
Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS
Web: www.icspsindia.com | Email: [email protected] | Phone: +91-8860572535
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Skill, Train and Develop your communication abilities, at all times ICSPS
About ICSPSICSPS or the Institute for Communication Skills and Public
Speaking is a blend of industry and academia in Personal
Skills, CommunicationSkills and SalesExcellence. ICSPS
understands that todays mechanics of a changing worldincorporates strategic and dynamic personal development
standards to stay competitive and edgy.
ICSPS Personal Development programmes in Personal
Skills, SalesExcellence and CommunicationSkills are
designed and built to suit both; an Individuals and an
Organizations needs. Real life strategies, powerful and
profitable experiences at their workshops and trainings are
assimilated to make one skilful, developed and trained.
ICSPS dictum of being continuously pursuant explorers of
newer ideas and concepts, methods and models; to adoptand incorporate and to bring about effective outcomes
from trainees, gives them the opportunity to be always
renewing and growing so that they enable their partners in
their business quests and successes.
Program Benefits:
Individuals
Communication skills gives you happiness, makes youattractive and confident
You demonstrate with more passion and develop asatisfaction for work and people
You experience an increased popularity and asuccessful career starts taking shape
You develop self control during tough times andunderstand others and yourself
Your career, your income, your financial future, yourhealth, your fitness and your well-being improves
subsequently
Organizations
Increased productivity personally and as a group;better feedback enhances the quality of work
Less time is wasted resolving interpersonal problemsbetween co-workers and teams
Ideas flow smoothly throughout the organization andproblem-solving becomes so much easier
Less absenteeism from increased workplacesatisfaction which results in positive productivity
Access to business, diplomacy, travel andemployment all require you to speak good English
COMMUNICATION
SKILLS
SALES SKILLS
PERSONALDEVELOPMENT
TThhee DD CC MMeetthhoodd
aatt IICCSSPPSS
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Simple uncomplicated approaches
to training and learning.
Easy and ready to implement
methods and techniques. Results
those are immediately visible.
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Skill, Train and Develop your communication abilities, at all times ICSPS
Contact and reference points:
Contact Person Mr. David Conrad Linus
Principal Trainer ICSPS
Ms. Josephine Elroy
Relationship Manager ICSPS
Phone Number +91-8860572535
Email [email protected]
Web Address http://www.icspsindia.com
Best time to Call 10AM 6pm
(if you cant reach us, leave us a text message with
your name, number and brief if possible)For Corporate Programs:
Mail your Requests to Michelle Jennings at
For Public Workshops and Trainings:
Mail your Requests to Sharon DCosta at
For General Inquiries:
Mail your Requests to Josephine Elroy at [email protected]
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