Hexaware Insurance Analytics
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Hexaware Insurance Practice Highlights
Process Consulting
• Business Consulting.
• Enterprise Architecture.
Legacy Modernization.
• Service Oriented Architecture.
• Quality Consulting
Key Industry Solutions
• PAS Implementation.
• CMS Implementation.
• BI & A
• Testing Services
• Insurance Testing accelerators.
• Business Rule Engines
Enterprise Applications.
• Human Resource Management.
• CRM.
• ERP Finance
• Content Management
• Internet / Intranet Portals.
BPO / KPO.
• Voice and non-voice.
• Claims Pre processing
• Data Correction.
• Payment processing.
• Actuarial process outsourcing.
• Market Research Outsourcing
Over 25+ Globally satisfied clients and over 400+ insurance professionals..
Business Intelligence and Analytics. KPI Dashboard across Insurance value chain
LOMA /AICPCU and IBM SOA Certified professionals.
Dedicated CoE for Insurance providing thought leadership.
Alliances with the best-in-class application vendor for PAS & CMS
Partnerships:
Core PAS – Life and P&C
Claims Administration
SOA Enabled, Componentized,
Rule based processing,
Channel Management
Channel Management
Service
New Business & Underwriting
Policy Administration
System
Claims Administration
ERP System Business Analytics
3 © Hexaware Technologies. All rights reserved.
Business Analytics - Insurance
Insurance Analytics Pack
Life and Non-Life insurance.
Technology agnostic, Platform independent and customizable.
Bottom up design for holistic and granular level of data analysis
Process Coverage
Claims,
Channel & Marketing
Policy Admin
Underwriting
Components
Strategic Question Repository
Pre Built Dashboards,
Performance Metrics & Reports,
Pre built Data model,
Pre Built data marts,
Pre
Built
– J
um
p S
tart
Kit
CRM
HR-IT
General Ledger
Sales
SCM
Counterparty
Risk
OpRisk Pack
Additional
Analytics
Partnerships with Greenplum, Oracle, IBM, Microsoft, Informatica, QlikView
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Processes
Sub Processes
Sales and Distribution
Underwriting Policy
Services Claims
Processing
Process TAT Business Growth
Customer Retention
Channel Performance
Quote / Rates Underwriting Policy Issuan
ce
Reserving/ Severity
Processing Analysis
Channel Analytics
• Sales Performance
• Critical Ratios
Underwriting Analytics
• Process TAT
• Underwriting Effectiveness
Policy Admin Analytics
• Process TAT
• Persistency Analysis
Claims Analytics
Claims Severity
Claims Pattern
Management Dashboard
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Marketing Analytics; Monitor Business Growth
Complete view of your business data.
Analyze the performance against targets. Download reports in excel format.
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Slice and Dice of Persistency / Customer Retention
Persistency Analysis, get complete view
Drill down
slic
e a
nd
dic
e
Get complete view.
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On-screen TAT Analysis
• Our solution helps track all the
operational metrics.
• Measure your TAT for all process and
know the bottle necks.
Entire Process
Sub-Process
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Dashboard + Drill down
• Identification of key ratios useful for claims operations.
– Dashboard + drilldown.
• Control costs and reserving accuracy by tracking
Combined, Loss, Expense, Settlement and Claim ratios.
Monitor performance.
• Multi dimensional drill down
• Same KPI different analysis
• Export to Excel
Drill Down
Oth
er
Dim
en
sio
n
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KPI based - Claim Pattern Analysis.
• Analysis across all key parameters (Product, Region, Channel) - Deep insight for
improving operational efficiency.
• Real time view of settlement ratio to monitor target versus actual performance with
drill down option to know what is pulling you down
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Claims data analysis – meaningful insight
One set of claims data when analyzed on different dimensions yield different inferences
Claim by cover type helps you decipher –
Garage coverage claims is on higher side
Claims
distribution
by vehicle-
make helps
you analyze
which
brand’s
pricing needs
correction
Claims repudiation analysis by distribution
channel by Geo helps analyze possible
fraudulent behavior
1
2
3
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Catastrophic claim analysis
Claims Amount Analysis by Zone helps in
analyzing claims reported from a particular
Geography.
This dashboard allows analysis on
Geographic basis. The Zone hierarchy
includes States and City.
Claim Analysis by Type by Zone gives a
visual dashboard of the reason of claims in
a Geo.
It can also be used to analyze the claim type
and reason associated with catastrophic
claims like flood, typhoons etc.
Analyze, How fast you settled claims.
12 © Hexaware Technologies. All rights reserved.
www.hexaware.com
© 2009 Hexaware Technologies Limited. All rights reserved. For internal circulation only. Neither this publication nor any
part of it may be reproduced, stored in a retrieval system or transmitted in any form or in any means, electronic,
mechanical, photocopying, recording or otherwise, without prior permission of Hexaware Technologies Limited.
Published by Corporate Marketing & Communications
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