Healthcare Policy Maker
Claudette D. JohnsonGrand Canyon University
Nursing and Leadership ManagementNRS-508
May 2, 2012
Servant Leadership
Ability to listen & truly understandKeep open mind, hear without judgmentDeal with ambiguity & complex issuesBelieve that sharing challenges and asking for
input is more important than personally providing solutions
Be clear on goals, directing without orderingBe a servant, helper, & teacher first, leader secondThink before reactingChoose words not to damage those being ledAbility to use foresight & intuitionSeeing things whole and sensing relationships and
connectionsMarquis & Huston, 2009
Servant Leader: Dale Beatty RN, BSN, MSN,
NEA-BC
Educational Background
Education:
Bachelors of Science in
Nursing Ohio
Wesleyan University,
Delaware, OhioMasters of Science in
Nursing
DePaul University, Chicago, IL
Nurse Executive Advanced- ANCC
Board Certification
(NEA-BC)
Honors:
Who’s Who in American
Colleges and Universities
Recipient of the Veteran’s
Administration’s Health
Professional Scholarship
Member of Sigma Theta Tau
Professional MembershipsMemberships:•American Organization of Nursing Executives•Illinois Organization of Nurse Executives•American Association of Critical Care Nurses•Illinois Coalition of Nurse Resources•Sigma Theta Tau International: Honor Society for NursingBoards and Committees:Hospice of Northern Illinois - Board of DirectorsIllinois Organization for Nurse Executives - Board of Directors / President-ElectIllinois Coalition for Nursing Resources - Board of DirectorsNursing Spectrum: A Gannett Company - Advisory BoardMcKesson Clinical – Advisory Board 2006-2009Sate of Illinois Nurse Practice Act Task Force 2006-2007MCHC Workforce Taskforce; Co-ChairMCHC Nursing SubcommitteeNRC Picker Institute Editorial BoardIllinois Team: Workforce DevelopmentANCC Magnet Designation Appeals PanelJoint Commission’s Accreditation Appeals PanelPower of Nursing Leadership Host Committee University of Illinois 2006-2010
~ Personal communication, Dale Beatty, November 19, 2010
Employment History Executive Vice President- Hospital Operations/Chief Nursing Officer- Northwest
Community Healthcare, Arlington Heights, Illinois May 2005- present Vice President Patient Care Services & Chief Nurse Executive- St. Francis Hospital
and Healthcare, Blue Island, Illinois July 2001- May 2005 Director, Cardiac, Vascular and Emergency Trauma Services & Interim Director,
Medicine & Oncology/Palliative Care and Home Hospice, Northwestern Memorial Hospital, Chicago, Illinois 1999-2001
Director, Cardiac, Vascular and Emergency Trauma Services Northwestern Memorial Hospital, Chicago, Illinois 1995-1999
Manager, Cardiac Catheterization Laboratories, Northwestern Memorial Hospital, Chicago, Illinois 1993-1995
Interim Manager, Neurosurgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1992-1993
Clinical Nurse Manager, Cardiac Surgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1990-1994
Assistant Clinical Nurse Manager, Northwestern Memorial Hospital, Chicago, Illinois 1989-1990
Staff/Charge Nurse, Cardiac Surgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1988-1989
Staff/Charge Nurse, SICU/MICU, Chicago Lakeside Veteran’s Administration, Chicago, Illinois 1986-1988
Staff Nurse/PCA, Open Heart/Vascular Step Down/ Cardiac Telemetry, Riverside Methodist Hospital, Columbus, Ohio 1985-1986
~Personal communication, Dale Beatty, November 19, 2010
Impact on Nursing PracticePositive nursing role model with authority that offers
servant leadershipLegislative Advocacy: Nurse
ratio Legislation
Provides competent experienced nursing leadership
Supports nursing as a profession
Impact on the Nursing Profession
Nurse Residency Program
Shared Governance
Model
Supporting the Growth
of Individuals
Provides a sense of self
worth to seasoned
nurses and a sense of
opportunity to graduate
nurses
Impact on Individuals
Leaders should be visible
Answers all e-mails• Especially from staff
nurses
Office is accessible to all employees
Contributions to CommunityInvolved in Nursing Practice Act• Influence on
state level
Awareness of Legislation• Legislative
Advocacy
Magnet Designatio
n
New Opportunities with the Organizatio
n
Nursing Practice Act
Motivation
~ Personal communication, Dale Beatty, November 19, 2010
“I feel completely blessed to be in nursing”
Expectations
Achieve the mission of
organization
Strive for excellence
Checks and balances
Be a teller of truth
Support one another
Be in alignment with the
vision of the organization
MentoringMentorship and support is
important no matter where you are professionally within an
organization.
http://www.cartoonstock.com/directory/m/mentor.asp
Proud Accomplishments
• 3 CNOs in the area that once reported to him
Development of others
• Seeing people grow professionally
Mentoring
Inspiration
Mother & Sister• Nurses
CNO at Northwestern Memorial Hospital • Provided
insight and development into his own career
Challenges/Obstacles
Trying to align different ideas with the goal of the organization
Culture and change colliding• Culture will always
trump change unless it can be supported.
Conflict between people
http://www.upstartsmart.com/magazine/managing-employee-conflict.html
We seek not to lead but to serve first and find that in serving, our greatest
influence is leading.
Benjamin Lichtenwalner
Serve
Hakala, D. (2008, March 19). The top 10 leadership qualities. HR World.
Retrieved from http://www.hrworld.com/features/top-10-leadership- qualities-031908/
Jooste, K. (2004). Leadership: a new perspective. Journal of Nursing Management, 12(3), 217-223. Retrieved from http://angel02.gcu.edu/section/default.asp?id=704017
Lichtenwalner, B. (2010, November). The modern servant leader: Servant leadership manifesto. Servant Leadership and Technology. Retrieved from http://modernservantleader.com/servant-leadership/servant-leadership-manifesto/
Marquis, B. L., & Huston, C. J. (2009). Leadership roles and management functions in nursing: Theory and application (6th ed.). Philadelphia, PA: Lippincott, Williams, & Wilkins.
Mind Tools.com. (n.d.). Leadership styles. Retrieved from http://www.mindtools.com/pages/article/newLDR_84.htm
Northwest Community Hospital. (2010). About NCH: Mission & Values.
Retrieved from http://www.nch.org/about/mission-vision.php
Syque. (2007). Leadership. ChangingMinds.org. Retrieved from http://changingminds.org/disciplines/leadership/leadership.htm
References
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