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HDI Updates
February 2006
Local Chapters
FinancialOne Association Chapters
Quick Books financial updates due– February 15, 2006– Not set up with Quick Books?
» Contact Katie Lutze at [email protected]
All participating Circle of Excellence Chapters
Financial reports due– February 15, 2006
Local ChaptersHDI Analyst of the Year
Regional Winners:Northeast:
Karen Levie, Connecticut ChapterSoutheast:
Sheri Robertson, Atlanta ChapterMidwest:
Kim Nash, Motown ChapterCentral:
Ryan Murphy, St. Louis ChapterWestern:
Mike Hatfield, San Diego ChapterCanadian
Not participatingMexico
Not participating
Local ChaptersHDI Analyst of the Year
Schedule of events for finalists:Sunday, March 19
Video taping– 10:00 am– Location to be announced
Local Chapter Meeting– 11:00 am to 3:00 pm– Presentation to all finalists– Location to be announced
Personal Interviews– 6:30 to 8:00 pm– Location to be announced
Monday, March 20 General Session
– 8:00 am– Winner will be announced– After general session, photos taken with all finalists– Rest of the day…bask in their glory!
Tuesday through WednesdayNo specific schedules for these days
Local Chapters
Local Chapter Circle of Excellence28 Chapters have applied
Benchmark numbers will be sent to participating chapters mid FebruaryRecognition levels are being discussedWorking to have information to chapters before HDI Annual Conference
Local Chapters
Officers SummitJune 2-4, 2006Colorado Springs, COAntlers Hilton Hotel$129 per night
“Elevator Speech”The annual HDI Local Chapter Office Summit is the highlight for over 100 Chapters in North America. Chapter Officers are provided an opportunity to do serious networking with like industries as well as for executive positions. The Summit provides leadership and personal improvement training that will prove invaluable for everyone in all aspects of their professional and personal lives.
Local Chapters
Officer Recognition Boss’s Letter
Letters going out week of February 6-10If you haven’t sent your information to Sophie, do so before February 3
Membership
SPINTuesday, February 21“Role of Service Desk in Configuration Management”
Speaker: Bob Last
DeliverablesPractices/Salary Survey
On HDI’s website under Industry PublicationsPrinted copy being mailed next week
– For gold and aboveFocus Book – first quarter
Membership
Vertical WebinarsHad first one on Healthcare
Very successful
Upcoming webinars:Financial Services
– Wednesday, February 1
Higher Education– Wednesday, February 22
If you are interested in joining a vertical webinar contact HDI’s Member Services at 800-248-5667
Membership
New Book“Collective Wisdom: Transforming Support with Knowledge”
Authors: David Kay and Francoise TourniairePublished by HDI
– Comprehensive overview to the role of Knowledge Management in the support environment
– Pre-orders are being taken» Call 800-248-5667 for more information
Membership
Benchmarking your customer satisfaction ratings against other support centers and companies in your industryFeatures & Benefits:
Seamless integration with major call tracking systemsIndependent third-party surveysFive industry standard questionsSecure – no confidential information kept on our serversEarly identification of customer issuesPre-scheduled or on-demand reportingFor more information and pricing visit www.thinkhdi.com/resources
EventsHDI Annual Conference“Get Connected. Get Energized. Get Results”
March 19-22, 2006Nashville, TNOpryland HotelChapter Register 5 get 6th free
Available only for paid attendeesIf company has already received the 6th free they are not eligible in your countMust have to Sophie before March 3Unable to register onsite at the conference
– Last day to register for complimentary registrations is March 10
Events
HDI Annual Conference“Get Connected. Get Energized. Get
Results”Grass Roots marketing ideas:
New England: “Win an iPod”TriHDI: “TriHDI needs your help”
– Emails sent to your contact lists for generating conference names
– Include the HDI website address for conference registrations: www.thinkhdi.com/HDI2006
EventsHDI Annual Conference
Chapter Activities:Local Chapter Meeting
– Sunday, March 19– 11:00 to 3:00 pm
» Lunch will be served from 11:00 to 11:50» Meeting starts at 11:50» Agenda is attached to this email» An RSVP will be sent to all officers for this
meeting» Need to RSVP so we can get a count for lunch and
seating
Events
HDI Annual ConferenceChapter Activities:
HDI Booth– Interested in helping in the HDI Booth?– Contact Karen Yuen at [email protected]
or Rich Hand at [email protected]– Great way to visit with members– Great way to spread the word about chapter activities– Great way to understand more about HDI– Two hour blocks of time needed
» During expo hours only» See attached schedule of time
Training & Certification
HDTL (Help Desk Team Lead) CourseIntroduced at the HDI Annual Conference
Online Exam Preps available for:HDA Boot CampHDMComing soon: HDTL
HDTL Beta courseFebruary 7 & 8Colorado SpringsOffered to Local Chapter officersDiscounted cost $550Exam included
HDI International
Goal: “To grow the global community that is HDI and spread the HDI membership model, including local chapters, certification and events”
New Global Offices:Now open:
– HDI-Mena: located in Dubai, UAE» Serving the Middle East and North Africa
Opening 2nd quarter 2006– Amsterdam– Kuala Lumpur
Other HDI offices– HDI Japan– HDI Brazil
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