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Page 1: 'Harder, better, faster, stronger': deep insights through more indirect & creative questioning in online qualitative research

Harder, better, faster, stronger: deep insights through more indirect & creative questioning in online qualitative research

Page 2: 'Harder, better, faster, stronger': deep insights through more indirect & creative questioning in online qualitative research

FROM QUARANTINE TO

CONSUMER CONTEXT

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WHAT DID WE DO?

SO HOW CAN WEMAKE THIS HAPPEN

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we think we think …

We think much less than

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EMOTION

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We are social animals

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The power of the crowd

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of consumer behaviour

Context is a better predictor

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Structural Collaboration

with consumers

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TECHNIQUESTO GAIN DEEP INSIGHTS

#1

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Discovering new

opportunities

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TECHNIQUESTO GAIN DEEP INSIGHTS

#2

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-29% drop-out4x more visuals2x more arguments

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TECHNIQUESTO GAIN DEEP INSIGHTS

#3

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TECHNIQUESTO GAIN DEEP INSIGHTS

#4

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IKEA 2013 CASE

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Emotional/

implicit

measurement

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Fresh insights,concrete action

IKEA 2015 CASE

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TECHNIQUESTO GAIN DEEP INSIGHTS

#5

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65%2x more visuals47 vs. 87 words

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TECHNIQUESTO GAIN DEEP INSIGHTS

#6

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TECHNIQUESTO GAIN DEEP INSIGHTS

#7

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Consumer Consulting Board: deep dive activity e.g. immersion

Consumer consulting survey, e.g. insight validation

Bottom-up activities

TO THE BEAT OFyour company

24 hour challenges

Time >

Inte

nsi

ty

>

Consumer Consulting Board reactivation e.g. co-creation

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Page 35: 'Harder, better, faster, stronger': deep insights through more indirect & creative questioning in online qualitative research

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[email protected] @tomderuyck

www.insites-consulting.com

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Managing Partner & Head of CCBs