®
IBM Software Group
© 2010 IBM Corporation
An E2E integrated approach to IT Asset Management
Carmen CesIT Specialist SWG Tivoli, IBM
IBM Software Group
2IBM Confidential © 2010 IBM Corporation
Agenda
� What is IT Asset Management?
� Why Business needs it?
� Business Priorities – segments descriptions and
systems needs
�Centralized Asset Management for IT System
�Platform Asset Discovery & Inventory Tools
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What is an asset?
Structures Electrical Environmental Lighting Phys Security Transport LandscapingFacilit
y
Network Voice MainframeStorageWirelessApplications Distributed SoftwareDesktop Mobile
I. T
.
Roads PipelinesRails
Lin
ear
Bridges
BusesShips Trucks Aircraft MilitaryTrains / Rolling Stock
Tra
nsp
ort
Space Navigation Avionics Engines
Power
TransmissionCabling Water
Distribution
Waste &
Treatment
Meters &
Measurement
Uti
liti
es
Tools
Gen
era
l
Signalling Keys Support Equip Manufacturing RecreationSafety &
Survival GearMilling
PersonalSecurity
Reta
il
ATM / POSScales &
Measurement RFIDVaults
& Safes
Microwave
& Satellite
Co
mm
Fiber Optics Wire Poles
OffshoreTurbines Reactors
En
erg
y
Fire
Suppression
Ventilation DrillingBoilers GeneratorsWind Turbines Solar
Calibrated Equip
Lif
e S
ci
Medical
Supplies
Compressed
Cylinders
PharmaceuticalsLab Equipment
Any (Piece of) Equipment or Facility that plays a Key Role in the Core Business of an Enterprise
COSTCOST
CONTRACTCONTRACT
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What is IT Asset Management?
HW Cost Trends SW Cost Trends Labor Cost Trends
More accurate Visibility and Control over Assets and their Impact to the Business cost and risks
IT Asset Management(Financial Perspective)
Software Asset Management
Software License Mgmt
Hardware Asset Management
Asset Lifecycle Management
Plan(Configuration Item Lifecycle)
Acquire Deploy Maintain Retire
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Every Business Needs IT Asset Management
“Enterprises
that begin an IT
asset
management
program
experience up to
a 30% reduction
in costs the first
year... and
continue
savings of 5-
10% for the next
5 years” –
Gartner
What do I have?
Where is it?
Taking Control of your IT Assets helps:
Who is using it?
How is it used?
Am I compliant?
What value does it
provide the business?
What does it cost?
How is it configured?
Who is the vendor?
What is the current status?
VisibilityVisibility and ControlControl over Assets and their Impact to the Business
Invoice reconciled?
Who owns it?
PEOPLEPEOPLE
INFORMATIONINFORMATIONPROCESSESPROCESSES
TECHNOLOGYTECHNOLOGY
�� REDUCE COST REDUCE COST
Avoid software over-purchases and financial impact of failed license compliance audits, while maximizinglifetime productive value of IT assets
�� MANAGE RISKMANAGE RISK
Mitigate compliance risk
�� IMPROVE SERVICEIMPROVE SERVICE
Ensure IT assets deliver most optimal service to the business. Align IT with the business.
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IT Asset Management Business Priorities
IT Asset
Management
Software Asset
Management
Asset
Lifecycle
Manag
em
entF
inancia
l
Manag
em
ent
Audit Readiness
Accurate Inventory SW License Management
Purchasing
Maintenance
Disposal
Vendor Audits Internal Audits
Vendor Contracts
Warrantees
Leases
Service Agreements
Asset Costs
Business Services Costs
Total Cost ofOwnership
IT Asset ManagementIT Asset Management
Software Asset Management
Software License Management
Hardware Asset Management
IT Asset Lifecycle
SW Contracts License Cost
Stock Levels
Issues & Transfers
Contracts Costs
VisibilityVisibility and ControlControl over Assets and their Impact to the Business
Licensing is complex, managing it is difficult
Looking at cost effectiveness of your software dollars spent
Vis
ibility
and C
ontro
l of a
ll IT A
ssets
thro
ugh th
eir life
cycle
Reduce T
CO
of IT
Assets
, unders
tand s
erv
ice u
se a
nd a
llocate
cost
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IT Asset Lifecycle Management
IT Asset
Management
Software Asset
Management
As
se
t L
ife
cyc
le
Ma
na
gem
en
tFin
an
cia
l
Ma
na
ge
men
tAudit
Readiness
Business Need:Business Need:
� Improve visibility and control of all IT assets through their lifecycle
� Obtain accurate asset data to enable appropriate and timely action
across the business
Business Drivers:Business Drivers:
� Streamline purchasing and contract management
� Improve planning capability
� Improve asset utilization by extending it’s life
� Improve employee/customer service
� Optimize energy efficiency of assets
Business Value Delivered:Business Value Delivered:
� Reduce IT asset cost through visibility and control
� Increase time-to-value with ITAM best practices
� Maximize lifetime productive value of assets
� Improve efficiency through role drive UI and workflow
� Better IT service that meets increasing business demand
Main Questions:Main Questions:
� Do I know what assets I own?� Where are they located?� Are we tracking IMAC’s?� Are assets being maintained and
is maintenance being done properly?
� Am I abiding by corporate and governmental procedures and standards? – Ex (disposal)
Technology:Technology:
�(Centralized system) Asset Management for IT
Improve Visibility and Control of all IT Assets through their lifecycle
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� Processes to ensure standardize committed ROI
� Creation of assets via
procurement, inventory
or vendor data
� Asset assignment
� Asset tracking
� Notification of asset
receipt to end user
� Built-in tools to add
asset attributes based
on Asset Type
� Utilize Service Desk to
create deployment
service tickets
� Implement support infrastructure and process to enhance productivity and
satisfaction
� Standard Install,
Move, Add, Change
(IMAC)
� Asset reconciliation
� Risk assessment
� Software license
compliance
� Govern changes &
control configurations
� Track warranty and
contract renewals
� Align IT to corporate strategy
� Plan technology for
new initiatives
� Plan technology
refresh
� Plan for asset
purchase or lease
� Negotiate vendor
contracts
� Check inventory and
plan for asset reuse
� Determine asset
reliability
� Support IT budgeting
� Negotiate agreements to maximize value
� Manage contracts with
vendors
� Procurement
� Approvals of PRs and
POs
� Receive assets
� Validate invoices
� Manage hardware
leases
� Line of Business
support
Asset Management for IT System to manage the IT Asset LifecycleVisibility and Control over Assets and their Impact to the Business
� Provide for orderly
disposition of assets: disposed, auctioned, donated and employee purchase
� Manage end of life
� Track end of life
options
� Adhere to regulatory
requirements
� Manage disposed
assets
� Provide finance with
accurate end of life
data
Plan
(Configuration Item Lifecycle)
Acquire Deploy Maintain Retire
IT Assets in Operational or Productive Use
The asset lifecycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.
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Software Asset Management & Audit Readiness
IT Asset
Management
Software Asset
Management
Asse
t L
ife
cycle
Ma
na
ge
men
tFin
an
cia
l
Ma
na
ge
men
tAudit
Readiness
Business Need:Business Need:
� Get a grip on:
� Purchased software contracts, lease and maintenance agreements
� Understand licenses and their relationship to contracts
� Accurate information about deployed software inventory, software
usage and associated hardware environment in both distributed and
mainframe environments
Business Drivers:Business Drivers:
� Centralized management of all contracts, licenses and inventory for all vendors
� One solution for all vendors, contract and license types
� Identification, redistribute or cancel licenses of no and low use software
� Reduce business risk due to vendor-specific software audits & support
requirements of internal audits
� Strong vendor contract negotiation leverage
� Leverage new technologies without increasing business expense or risk
(multi-core processors, virtual machines, cloud computing)
� Comply with Sarbanes-Oxley Act Section 404, ISO/IEC 19770
Business Value Delivered:Business Value Delivered:
� Software Cost Management; reduce software budget
� Mitigate audit risk & Cost avoidance of unplanned license compliance penalties
� Reduce costs to conduct internal / vendor audits
Main Questions:Main Questions:
� What am I entitled to?� What’s deployed in my
environment?� Am I over or under purchased?� Am I using the software that I
have deployed?� Are my contracts and purchase
agreements efficient?� When do my leases, warrantees
and support agreements expire?
Technology:Technology:�(Centralized system)
• Asset Management for IT
� Discovery & Inventory tools:
• Asset Discovery (for Distributed)
• Asset Discovery (for zOS)
Reduce IT costs by rationalizing the software portfolio, tracking software and hardware assets, and managing software costs
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IT Asset
Mgmt
Plan
Acquire
Deploy
Maintain
Retire
Hardware
Softw
are
Oth
er
Centralized Asset Management for IT System
AuthorizedAssets
DiscoveredAssets
Asset Management for IT System(IT Asset Lifecycle + full Software Asset Management (Sw License Mgmt)
Rules Based
Reconciliation
Other Sources
Finance
Human Resources
Contracts
Procurement
Reporting &
AnalysisAsset Discovery
(for zOS)
Asset Discovery
(for Distributed)
Discovery
Services
Enterprise
Applications
Inte
gra
tion
One-stop-shop to manage assets and all its related information – HW, SW Licenses, Contracts, Procurement, Inventory, etc
Contract Management (Record and manage all contracts for SW, Leases, Warranties, Maintenance)
License Management (Record licenses entitlements, supporting multiple license metrics and report on audits)
Asset Management (Track all IT assets, locations and changes, and reconciliation/audit – deployed versus authorized/entitle)
Procurement Management & Inventory Management
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• Easy Customizable Interface (role based)• Real-time Key Performance Indicators – based dashboards• Configurable graphical representation• Tools offers to application designer WYSIWYG and Workflow Designers and Extensible database and Reporting
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Asset Discovery Tool for DistributedAsset Discovery Tool for distributed platforms (Windows, AIX, HP, Sun, Linux, zLinux) that helps maintain an up-to-date inventory of installed distributed software and hardware as well as software use data when required.
� Software Discovery needs to be designed specifically for the complexity of distributed environment
� Virtualization technologies like VMware� Different partitioning technologies � New chip technologies multi-core processors : generated appear creative
metrics like IBM PVU� Need to report on sub-capacity� Handles exclusion for special circumstances� Shared file system support� Products bundles
� Needs Hardware information & Software Discovery and Identification� Share the Software Catalog with the Asset Management for IT System
(KB collection of information about software products, their components, pricing dependencies and
hierarchy between them and the means to discover them) & tools for building content locally
� Integration with the Asset Management for IT System for license management
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Concept: Sub-Capacity Overview
Server with 8 IFLs
1 43 52 6 7 8
1 2 3 4 5 6 1 2
z/VM Linux
1 2 3 4 1 2 3 1 2
MQMQ MQMQ
Linux 1 Linux 2 Linux 3
WASWAS WASWAS
WASWAS - License for 8 engines
MQMQ – License for 8 engines
Full Capacity
Cores to be licensed: 1 IFL (Integrated Facility for Linux) processor or 1 CP (Central Processor/General Purpose Processor) = 1 Processor Core
Sub-Capacity
Server with 8 IFLs
1 43 52 6 7 8
1 2 3 4 5 6 1 2
z/VM Linux
1 2 3 4 1 2 3 1 2
MQMQ MQMQ
Linux 1 Linux 2 Linux 3
WASWAS WASWAS
WASWAS - License for 4 engines
MQMQ – License for 5 engines
(Customer is only using SW)
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Bundle support
� Software products are often made of multiple, interoperating components, possibly installed on different systems
� A bundle is composed by multiple components, which may also be purchased as
part of other products
� Information on components of bundle and their pricing dependencies needs to be available and open for its definition
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z/OS is different from Distributed, so a specialized tool is needed
DASD1Datasets / Modules
ZOS1 ZOS2 ZOS3 ZOS4SYSPLEX1
MACHINE1 MACHINE2
DASD2
Datasets / Modules
LPAR1 LPAR2 LPAR3 LPAR4
� No “z/OS registry”
� Products are shared by many users / business units (so inspecting license versus deployment is not sufficient)
� Products can be installed on one z/OS image and used from others
� z/OS products normally have numerous modules that can be used independently
i.e. not sufficient to just discover / monitor the main product module
� Large sites have over 6 million modules - IBM products, ISV products and customer applications
Asset Discovery Tool for Mainframe
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Asset Discovery Tool for MainframeTo help with the tasks to controlling z/OS Software Charges
Asset Discovery Tool for mainframe platform provides discovery, monitoring and reporting to understand z/OS product and product usage trends & details.
� Reports on where (systems, datasets) products are deployed and who (jobs/userid) is using them
� Detect products that are no longer being used and can be dropped
� Detect opportunities for product consolidation (versions, product machine/system coverage…)
� Sub-capacity license optimization� Reduce unexpected outages - Product migrations made easier & cleaner having the information that shows who (userid, job name, account code) is the products and from where (datasets, LPARs)
In order to do this, you need to be able to inspect product usage details!
� Integration with the Asset Management for IT System for license management
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Product Usage Details
� Which products are installed
� Vendors, Product Titles, Features, Modules
� Versions, Releases, Maintenance levels
� PID, S&S PID, Entitlement ID
� Where the products are installed & used
� Regions, Machines, LPARs, SMF ID, Storage Volumes, Datasets
� Who is using the products
� Job names, Users, Account Codes
� When the products are being used
� Monthly periods
� What products can potentially be consolidated
� Trend graphs with drill down to show who is using the product
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Shows what Product Versions are installed
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Product Usage Trend reports
highlight products that can
potentially be dropped /
consolidated.
� Drill down to see who is
using the product
� Chart has a logarithmic
scale so trends from
multiple metrics can be
shown together
� Need ongoing usage
monitoring to detect trends
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Centralized Asset Management for IT System
License Management & Audit perspective:
� Provides a single platform to manage software license entitlements
� Different license metrics support like Install/Seats, Points, Processors & Cores, Processor Value Unit, MSU, etc
� Manage Core Multiplier Groups
�View all the deployed installed software instances collected by all the discovery services tools, consolidated.
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IBM Solution for IT Asset Management
IBM IT Asset Management Solution portfolio:
� Centralized IT Asset Management System:
�Tivoli Asset Management for IT
� Asset Discovery & Inventory
�Tivoli Asset Discovery for z/OS
�Tivoli Asset Discovery for distributed
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Thank You
MerciGrazie
Gracias
Obrigado
Danke
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