Grow Your Business in Local GovernmentMelissa BarlowDirector, SMB Public Sector
Today’s Agenda
Local Government Landscape
Citizen Services Platform in Australia
Next Steps
Local Government in Australia• 556 Councils and Shires
across Australia• Employ 168,000 people• Complex business model• Procurement aggregated
through association arrangement
• Local Government spend +$20B each year on broad range of infrastructure, economic & community services (Gartner August 2009)
139
10,000
68
7,000
7318,50016
1,200
291,500
7920,000
15227,000
Local Government Market Insights
Source: Technology Indicators May 2009
65%5%
5%
15%
10%
2009 IT Budget Changeabout the same10% to 20% decreaseover 20% decrease10% to 20% increaseover 20% increase
In many cases increases in IT spend are due to work planned, approved or commenced in previous years
Although some IT budgets have been cut in 2009, over 25% of respondents increased their spending on IT
85%
5%12%
2010 IT Budget Change
about the same
10% to 20% decrease
10% to 20% increase
Local Government Trends
Source: Technology Indicators May 2009
Top 6 Technology Adoption Trends1.Mobile Computing2.Server/storage
Virtualisation/consolidation3.Collaboration4.Web 2.05.BI & Analytics6.Cloud Computing
Lack of local partners in geographical locations cited as a challenge
Market InsightsTop Business Priorities• Financial planning and
sustainability• Promotion of business diversity
and growth• Environmental sustainability• Infrastructure asset management
IT Priorities• Enabling online service delivery• Enhanced solutions for asset
management• Improve security of IT• Improve reliability of ICT
systems• Deliver better customer service,
remote support
Source: Technology Indicators May 2009
Citizen Service PlatformThe Business Challenges An effective, highly responsive government organisation.
People, Services & ProcessesAll local government organisations revolve around the people and processes required to deliver their wide range of services to the community.
The Applications and Template PackagesMicrosoft and third-party solutions that government organisations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections.
The Platform LayerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organisations can overlay the applications they need.
3D Networks Data#3 Lateral WA Plus 6 Pty LtdAaromba Dimension Data Lazercomputers Australia PowerBiz SolutionsAcademy IT Pty Ltd DJ'S Computer Solutions Light Fusion PraxaAddendum Technology Pty Ltd Downs MicroSystems LogicalTech ProductivAlphawest EDSYS COMPUTERS LTA Systems & Consulting Professional AdvantageApplaud IT Empired Ltd MacroView Psitech Pty LtdAuracom Technologies Etico Mainpac Realising-PotentialAZ Computers and Networks Excal Markar Consulting Pty. Ltd. Recall Data ServicesBeacon IT Group Eye Media Australia Melbourne IT SD Innovative SolutionsBIGDY Falls Valley Group Metisc SimientBlack Knight Forrest Training mhm SMBTELNETCA Management Services Pty Ltd Fujitsu Australia Limited Microgenx Soft FishCalibreONE pty Ltd Getronics Microhaus Software ObjectivesCalumo Getronics Multipro Southern Cross Computer SystemsCapiotech Hands On Computer Training International Net New SPMCDR Systems Pty Ltd HBCT-Hornbill Computer Technology Netcom Systems P/L Spyk SoftwareChallenger Momentum Pty Ltd Headspace IT NetTek Straightforward System SolutionsChesscab Consulting P/L Hoplo New Horizons Melbourne Streamactive SolutionsCI Information Technology Pty. Ltd. I Know IT Next Byte SynertecCity Business Machines iComply Nortec IT TaltinganClayko Group InfoMaster nSquared TechnologyOneComm'n'View Intec Group nSynergy TechnologyOne LtdComOps Intergen Object Consulting Total Freedom ITComputer Systems Australia IOCANE OBS TouchStar PacificComputertech iStar Networks Orbit Australia Trusttech AustraliaCorporate Express IT Training Solutions Orion Enterprise Business Solutions Pty Ltd TT SolutionsCorporate Strategic Systems Pty Ltd Izilla OzComm Network Solutions P/L TTA Computing ServicesCreydall Systems JayThom Pty Ltd PC Experts It Support Virtual Reality Computers AustraliaCS Consulting (VIC) PTY LTD JC Center PCEzy W2G Pty LtdCSG K2 Piskie IT WebCentralCully Systems Karman Group Pty Ltd PKBA West Roads IT AdvisorsCustomWare Asia Pacific KNK Professionals Planet Software You Say IT Pty Ltd
Partners
Redland Shire Council
Video
CSP in Australia
Citizen Services Platform in FY10Q1 Q2 Q3 Q4
To Partner
To Customer/Through Partner
Partner Conference – local government session
CSP Partner Training
Citizen Services Partner marketing support
VIC LGTS Conference – awareness activity - AUG
NSW Coffs Harbour IT Conference –NOVEMBER
Citizen Services Platform Campaign – MOSS external adaptor offer; partner offers; showcase reference sites
Citizen Services PlatformCustomer campaign
CSP Partner Advisory
Licensing Opportunity• Public Sector Licensing online tool• Open Value – revenue stream
Local Government Account TeamName State Role ContactJohn Kaleski National Sales Manager [email protected]
Sarah Berger NSW Account Manager [email protected]
Warren Bailey NSW Sales Engagement Manager [email protected]
Anita Malhotra VIC Account Manager [email protected]
Ken Rankins VIC Sales Engagement Manager [email protected]
Michael Leung QLD Account Manager [email protected]
Ben Place QLD Sales Engagement Manager [email protected]
Rene Perry SA/WA Account Manager [email protected]
Matt Bruce WA Sales Engagement Manager [email protected]
Robert Santucci SA Sales Engagement Manager [email protected]
CSP ResourcesWhat we have for use today • A community site hosted by the CSP
team to share case studies and partner solutions http://www.citizenserviceplatform.com
• The Microsoft.com/CSP site as the official introductory resource for customers http://www.microsoft.com/industry/publicsector/government/csp.mspx
• Demo site for the actual CSP demos with script and key talking points http://microsoftpsdemos.com/
• Solution Accelerators primarily for partners www.codeplex.com/csp
Partner resources2. OpportunitiesOverview brochureNew Australian partner portalwww.microsoft.com.au/PublicsectorpartnersPartner Marketing Centrewww.microsoft.com.au/partner/marketing
1. Simpler licensingCustomer brochureNew online toolwww.microsoft.com.au/publicsectorlicensing
3. Industry Specific Partner Readiness. See True North Exhibition Stand
Email: [email protected]
Join the Advisory• Register your interest to join our CSP Advisory
– Partner guidance– Maximise the impact of CSP for customers and partners
Email: [email protected]
Q&A
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