EDB Business Partner > slide 1

Ten Great Quotes from Twitter about

Customer Experience Management

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EDB Business Partner > slide 2

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large”

– Henry Ford

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“You can't build a reputation on what you're going to do”

– Henry Ford

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“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”

EDB Business Partner > slide 5

“We aren't in the coffee business, serving people.

We are in the people business, serving coffee”

– Howard Schultz, Starbucks

EDB Business Partner > slide 6

“I've learned that people will forget

what you said, people will forget what you did, but people will never

forget how you made them feel”

– Maya Angelou

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“I am the world's worst salesman – therefore, I must make it easy for people to buy”

- Franklin W. Woolworth

EDB Business Partner > slide 8

“Every sale has 5 basic obstacles: No need, No money, No hurry, No desire, No trust” - Zig Ziglar

EDB Business Partner > slide 9

“What's measured improves”

- Peter Drucker

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“Superior firepower is valuable when negotiating”

- General George S. Patton

EDB Business Partner > slide 11

“The secret of getting ahead is getting started”

- Mark Twain

EDB Business Partner > slide 12www.edb.com/en/