Go&SeeTM
To The Next Level
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Challenge
“We have a growing business, but its not growing so fast any
more”
“A lot of things is going on, but how can I make sure we focus on
the right things.”
“The amount of people has increased, and it’s becoming messy.”
“Dealing with customer complaints is taking more and more
time”
“How can we sustain the good spirit of early days when there are
more people”
“How do we make sure we improve continuously and learn
systematically” �2
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Facing a plateau
Growth stalls when internal
capabilities meet their limits
with external conditions
�3
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What is required to move to the next level?
Discovering where we can be the best
and focusing to it
Organizing work wisely to manage
increasing complexity
Cultivating the culture of learning and
innovation
Ingraining a systematic way of
improvement�4
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What makes this challenging?
Organizational habits are based on what worked in the past
These habits limit our capabilities to see new possibilities
Habits are based on our deep beliefs and assumptions, that we
are not even aware of
Without a clear, systematic way, we cannot overcome the
power of these habits �5
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And, of course
People resist the change
because they are the objects,
not the actors of the change
�6
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How Go&See changes that?
It makes people on all levels actors of the change
It gives them a systematic way to innovate and explore in a safe
way
�7
The key to new innovations is Deliberate Experimentation
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Design Experiments
Measure Work
Learn
Validated learning
Build experimentData
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Go&SeeTM Experiment Makes your thinking explicit, which allows improving it
1 State your assumptions of how things work could work better
2 Define experiments that test your most important
assumptions
3 Run experiments
4 Validate the results versus expectations
5 Confirm or reformulate assumptions�9
Assumption
Validation
Learnings
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Go&SeeTM Experimentation Example
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Assumption What to experiment How to validate Validation resultBusiness value
Focusing and limiting WIP improves the Time-‐To-‐Market
Abandon all but most promising 3 games from all the queues. Do ONE games per a team at a time.
Measure the delivery times (should be 4 times faster). Eliminating queues should cut > 1 year of waiting time.
Queues eliminated (buffered). Time to complete a game takes now 4 months. (6x improvement)
20 months revenue (one time write-‐off of queue)
Cross-‐functional teams enhance collaboration and are faster than specialized teams
Combine graphics design, development and deployment people in teams
Measure the output from the team and compare it to previous results. Check that the 75 % of the wait times are gone.
50% waiting time was cutProductivity increase expecetd
Balancing demands to capacity improves throughput
Limit the number of selected ideas based on system capacity
Measure the games produced / year (should increase). Check improvement in customer satisfaction.
Queues eliminated. 3x times more games got produced. Customer more involved and satisfied. More time to get WOW-‐effect to graphics. Time to complete a game takes now 4 months. (6x improvement)
20 months revenue
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Go&SeeTM in Practice
Go&See Step - Experimentation Guide
Title Boundaries
<Experiment title> <Boundaries for this experiment>
Background
What do you want to learn and why?
Frame the experiment
How this experiments leads to learning and decision making, how is this useful, is this the riskiest/important enough to be done?
Hypothesis to test
<specific repeatable action> results <quantifiable benefit>
Describe the experiment
How are you going to try this out?
Safety
How this experiment is safe to run and how do you recover / mitigate the risks
Risk How to mitigate
<describe the risk> <how do you hedge/mitigate this>
Measures (Qualitative / Quantative)
Positive: How do you measure that the hypothesis was valid?
Negative: How do you measure that the hypothesis was invalid?
Safety: How do measure if it is (still) safe?
Experiment backlog (Tasks to be done)
Task Size
<Task to be done> <Size as t-shirt, hours, complexity points..>
Experiment results and learnings
What did you learn and did you (in)validated the hypothesis?
Next steps (Given what you learned, what's next?)
All Right's Reserved © 2013 Gosei Oy - Go&See Step Template Version 2.1
Systematic Improvement
By people who know the work
Supported by a Go&See coachAssume-Experiment-Validate-Learn
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Go&SeeTM takes you to the next level
Connects improvement to day-‐to-‐day work
Creates new thinking while solving real problems
Challenges current thinking in a safe way
Gives measurable results that make fact-‐based
decision making possible
With time becomes a habit and creates continuous
improvement
�12more information: [email protected]
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