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Cisco Jabber - How to transform from your old IP Phone to next gen collaboration
Cisco Jabber – Od starog IP telefona do kolaboracije
42
New
Not New
IP Soft Phone
With us for years
Carbon Copy from physical to software
Used for the same thing
Used with the same processes
Use the Opportunity to do
Something new
Something different
Something better
The way we do work has changed
We Collaborate
We work in ad-hoc teams
Challenges
Outdated communication
methods
Lack of mobility options
Large and/or dispersed workforce
Employees want BYOD
Too many communications
apps
Cisco Jabber
Collaborate anywhere, on any device with Cisco Jabber
All-in-one unified communications application
• Extensive soft phone capabilities
• Voice, video, and voice messaging
• IM, presence, and desktop sharing
• VPN less access, single sign-on
Collaborate from any workspace
• PC, Mac, tablet, and smartphone
• On-premises and cloud deployment
• Virtualized desktop (VDI)
• Integration with third-party productivity tools
Create a solution to fit your organization
Deployment model?
Host the Cisco Jabber® solution in your data center
or
SubscribeCisco® Webex
Mix cloud services with existing on-premises Cisco Unified Communications Manager
Platform support? Features required?
MicrosoftWindows
Apple OSXApple iOS
Google Android
Virtualization
Instant messaging
Desk phone control
Soft phone and video
Conferencing
Remote access
Client portfolio - Desktop
Available for Windows, Mac, and VDI
Mac
Windows
Client portfolio - Mobile
Available for Android and iOS
iOS
Android
Jabber clients provide a rich user interface for initiating business communications
• Search/Add contacts from Corporate directory (AD)
• Search/Add contacts from MS outlook contacts.
• Enter telephone numbers / SIP URI’s to make voice/video calls.
Getting Started with Jabber
• Personal Contact list for frequent contacts with presence
• Organise Contacts by group
• Click to start Chat, Voice & Video
• Multi-Select for group Chat/Conference
• “Alert when available” for busy/away contacts
Managing your Collaboration Contact List with Jabber
Presence and instant messaging
• See who is available and how to reach them
• Instantly and efficiently interact one-on-one or in groups*
• Share screen shots and files
• Easily escalate
• Audio, video, file transfers, screen share, and web share
• Extend to other organizations via federation or interop
• XMPP and SIP (on-premises only) federations
• Cisco Webex Teams™ and Jabber® interop
*Persistent chat is available for on-premises deployments
Reach people efficiently
• Screen Share, start Meeting
• Audio Call
• Group Chat
• Screen capture,
• File transfer
• Emoticons
• IM text formatting,
• Add others to Chat
• Move Chat to a separate Window
Instant Messaging & Group Chat with Jabber
• Availability indicator for fellow workers
• States: Available, Busy, Do Not Disturb and offline.
• Automated states for On Call, In Meeting, Presenting
• Custom state, “gone to lunch”
Show your presence/availability with Jabber
Chat rooms can be created as open rooms or restricted to a controlled group and even password protected.
Collaborate in Jabber Persistent Chat Rooms
• Open & Closed Rooms
• Room access levels (Admin, moderator, contributor)
• Custom filters andnotifications.
• Available for On Premise deployments
• Oracle / PostgreSQL database support
Anywhere access to business-quality voice and video
• Simple, intuitive user experience
• Voice
• Soft phone or desk phone control
• Midcall features: transfer and hold, etc.
• Multiline (upto 8 lines)
• Video
• Rich experience: HD and multiparty
• Interoperable: Mobile to desktop to Cisco TelePresence®
• SIP URI dialing: Easier to initiate a call
• Click an email address or Cisco Jabber® ID
• Search bar, contact list, call history, etc.
Improve the quality of communication
Administrator can configure Jabber users for Phone mode which provides:
• Voice & Video operation without IM & Presence functions
• Soft Phone & Desk Phone control functions
• Search Corporate Directory & Outlook contacts
• Visual Voicemail & Call History
• Video Desktop Share
• (IM&P Server/Service not required)
Using Jabber Phone Mode (Voice & Video)
Jabber provides a call history or placed, received and missed calls.
Jabber will attempt to resolve call history to a directory or local contact.
• Filter by time range, placed, received and missed calls.
• Presence for caller
• Return call to other numbers (mobile)
• Return call using instant message
Call History and Recent Communications
• Jabber controls desk phone (CTI) to make & receive calls with
Hold, Transfer, Conference, Hang up and send DTMF
• Desk phone video mode provides video to existing handsets
• Audio from Desk phone
• Video on desktop
• Adds additional capability to existing hand sets
Using Jabber with your existing Desk phone
Interoperability with telepresence rooms and systems
Rich Voice and Video Communication with Cisco Jabber
Multiparty voice and video conferencing
• Call into scheduled meeting or create an impromptu call
• Single-click escalation from a group chat conversation to a video conference (ad hoc meeting)
• On-premises conferencing resources requested to Cisco® Unified Communications Manager or Cisco Meeting Server
• Cloud Conferencing with Cisco WebexMeetings
• Reminders and click-to-join notifications
True real-time video collaboration
• Shares your Windows/Mac Desktop
• Video Desktop share (BFCP)
• Jabber Desktop/mobile clients
• Telepresence endpoints
• Video bridges
• IM desktop share with remote control and multi-party (Windows only)
• Escalation to Cisco WebEx provides a further platform for desktop sharing.
Screen and Content Sharing with Jabber
Cisco WebEx Personal Rooms provide an online workspace for collaborative working
• Single click escalation to WebEx personal rooms
• Internal & External contact attendees
• audio/video, desk share and white boarding.
• For CMR enabled WebEx Rooms Jabber a user can select between video / web based escalation.
Escalating to Cisco WebEx Personal Rooms
Visual Voice Messaging
• Message are displayed in a separate tab which gives a visual view of your voicemail inbox.
• Messages can be played and deleted directly in the Jabber client.
• Visual voicemail also shows presence for message senders plus options to return calls.
Make Voicemail Visual
Continue to use Jabber away from Office
• VPN-less Connectivity for Jabber clients with Cisco Mobile & Remote Access (MRA)
• Auto detects when to use MRA
• Uses Cisco Expressway for Chat, Voice and video services.
Jabber clients also support Cisco AnyConnect VPN for remote access
Using Jabber away from the Office
Expressway Architecture
Unified Communications Traversal Zone
• Expressway-E is traversal server in DMZ
• Expressway-C is traversal client inside the network
• Establish traversal link between both using traversal zone configuration
3
3
CUCM
Enterprise Network DMZ Outside Network
Expressway-CTraversal Client
Expressway-ETraversal Server
Endpoint B
Internet
Endpoint A
Traversal Link Management
Signal
Media Payload
Device Integrations
• Jabber works on more than desktop and mobile devices
• Jabber for Android and iOS supports wearable devices from Apple, Samsung and other vendors
• Use Jabber on wearable devices to
• Set you presence
• Send and receive messages
• Use Jabber on Android Auto enabled vehicles
• Have messages read aloud
• Respond to messages with speech to text
• Send a pre-defined response “I’m driving right now”
Need to stay connected?
Software Integration
• Integration into Microsoft Office for Windows and Mac including
• Presence integration
• Click to IM (1:1 and group)
• Click to Call (1:1 and group)
• Outlook contact search / resolution
• Save chats to Exchange/Outlook
• Meetings/Schedule integration
• XMPP/SIP/TEL Protocol handler allowing click to IM, Call from web pages and other applications
• Windows hot key to call selected text in applications
What to communicate from Microsoft office?
Jabber provides protocol handlers to allow conversation launch from browsers and other applications.
Protocol handlers provides to launch chat, group chat, voice/video and voice/video conferencing.
Making calls from other applications
Example: xmpp:[email protected]
Jabber Chat Bot SDK
• Cisco has contributed to the public domain Bot Kit framework for creating Chat Bots
• Create Jabber Bots to help make you staff more productive with Bots that• Provide alerts
• Answer questions
• Help with business processes
Create Chat Bot applications
Secure Collaboration with Jabber
• Encrypted chat, voice, video and desktop share
• Jabber Certifications for Secure communication
• Federal Information Processing Standard (FIPS 140.2)
• Common Criteria (CC) – Voice & Video
• FedRamp
• Compliant IM logging and Call recording (may require 3rd party)
• Enterprise Authentication and Authorization (OAUTH, SSO, SAML)
Is Jabber Secure?
• PCI DSS requirements apply wherever account data is stored, processed, or transmitted. While PCI DSS does not explicitly reference the use of VoIP, according to PCI Security Council guidance, VoIP traffic that contains cardholder data is in scope for applicable PCI DSS controls, in the same way that other IP network traffic containing cardholder data would be.
• …VoIP traffic containing account data that is stored, processed or transmitted internally over an entity’s network, or transmitted externally by the entity, is in scope for applicable PCI DSS controls.
PCI DSS Covers VoIP Traffic
https://pcissc.secure.force.com/faq/articles/Frequently_Asked_Question/Is-VoIP-in-scope-for-PCI-DSS/?q=voip&l=en_US
PCI DSS Requirements
Ability to disable TLS 1.1, 1.0, SSL 3.0 and lower protocols
TLS 1.2 support
4
2
TLS 1.2 Product SupportProduct Support
SupportsTLS 1.2
Disable TLS 1.0
DisableTLS 1.1
Notes
CUCM/IM&P, UCxn, CER, PLM*, PCD, TMS, secure CUBE (G2/G3)
System Release 12 and earlier (e.g.backport to 11.5)
Other infrastructure (CMS, Conductor, TP Server, Expressway, Contact Center, PCP, secure SIP PSTN GW/CUBE/MTP/CFB G2/G3, secure SRST G3, secure analog VG)
System Release 12
CE Endpoints (DX70/80, MX 200/300 G2, MX 700/800, SX, IX 5000
9.1.3
78xx/88xx 12.1(1)
Newer TC endpoints (can run CE)(MX 200/300 G2, MX 700/800, SX)
Can SW upgrade to CE
Legacy TC endpoints (C-series, EX, MX 200/300 G1, Profile)
End of Sale
Legacy Immersive(TX 9000 series, CTS)
End of Sale
Older IP phones (e.g., 79xx series, 69xx, 99xx, 89xx, DX on Android, IP Communicator)
No support or partial support
Cisco Unified Communications Manager
Cisco Unity Connection - Enhanced
Cisco Emergency Responder
Cisco Jabber client
Cisco Spark Messaging (Optional)
Cisco Expressway Server Software
Flex Plan – Named User (Hosted Calling) delivers a rich set of capabilities to our customers
DX Series EX Series
78/79xx88/89xx99xx
Jabber DesktopJabber Mobile
Supports all Standard DevicesCalling Services
Localisations
And finally…. Jabber Language Support
* Not supported on Mac
Arabic* Italian Bulgarian
Catalan (Spain) Japanese Romanian
Chinese (China) Korean Croatian
Chinese (Taiwan) Norwegian Slovak
Czech Polish Slovenian
Danish Portuguese (Brazilian) Serbian
Dutch Portuguese (Portugal) Russian
English Spanish Finnish
French Swedish Hungarian
German Thai Hebrew*
Greek Turkish
Cisco Jabber -The Power to Collaborate
Rich, Real-time Collaboration with Cisco Jabber® Platform
All-in-one UC application Collaborate from any workspace
▪ Presence and IM
▪ Voice, video, and voice messaging
▪ Desktop sharing and conferencing
▪ PC, Mac, tablet, and smartphone
▪ On-premises and cloud
▪ Microsoft Office integration + 3rd party apps
Summary
Quickly find and connect from anywhere on any device
Enhance your experience with voice and video calls
Choose from a variety of deployment methods
Maintain high security standards and scale to large deployments
36 million Jabber users worldwide and counting
Cisco Jabber - How to transform from your old IP Phone to
next gen collaboration
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