Luana Cristina Knoff
GLOBAL
MANAGEMENT BY PROCESS
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 2
Agenda
1. Introduction - Embraco
2. MbP Overview
3. MbP Methodology
4. Learnings & Our Challenges
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 3
Did you know that… ... Embraco´s compressors are present in 1 out of 5 households in the world?
That´s roughly
300 million of all household refrigerator compressors in the world today!
Embraco provides any
consumer with the opportunity to contribute to
our earth´s sustainability
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 4
Embraco Global Footprint
Embraco has factories in four continents and is present in more than 80 countries
Brazil
Mexico
Slovakia
China
Italy
USA
~11,500 employees
R&D in 4 continents
Production capacity of over 34 Million compressors year
More than 400 professionals in R&D
+400 Million products produced to date
~1050 patents worldwide
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 5
LIGHT COMMERCIAL NEW PROFIT POOLS
Refrigerators & Upright Freezers
HOUSEHOLD
The Embraco compressors are refrigeration products for applications in household and commercial segments
Chest Freezer
Ice Maker
Large Glass-door
Merchandiser Bakery Cases
Ice Cream Service Machine
Fountain Machine
Vending Machine
Micro-compressor
Embraco compressor main applications
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 6
People Innovation & Technology Leadership
Revenue growth and value creation
Operational Excellence
Sustainability
Foundation that guide us on our daily decisions and assure the balance of our strategy in different dimensions
Pillars
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 7
BEYOND OUR PRODUCTS,
TO INNOVATE ALSO IN
AND
IN
THEM
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 9
Agenda
1. Introduction - Embraco
2. MbP Overview
3. MbP Methodology
4. Learnings & Our Challenges
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 10
Processes: a sequence of activities to achieve a result which adds value to the company
Business Events
Resources
Costumer Requirements
Internal resources
Business Results
Products & Services
Costumer Satisfaction
Rules, polices & regulations
Shareholder’s request
External events
Customer
What a Process is?
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 11
Vertical Orientation
Customer
Customer Marketing Technology Production Controlling Sales
Management by Processes
Horizontal Orientation Customer
Customer Marketing Technology Production Controlling Sales
Management by Processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 12
MbP- Management by process: part of
Embraco’s Management Model
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 13
MANAGEMENT BY PROCESS
THE WAY WE MANAGE OUR PROCESS,
by defining how to: design, implement, execute,
monitor, improve and innovate processes across the company
globally
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 14
MbP innovating processes focused on…
Results enabler
Benefits Synergy & Flexibility
Simplicity
• Lean approach when defining process
• Process performance visibility
• Interfaces alignment and clear accountabilities definition
• Global knowledge & best practices sharing and retention
• Governance to maintain the processes improvements
• Process based standards
• Common & Global language
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 15
Agenda
1. Introduction - Embraco
2. MbP Overview
3. MbP Methodology
4. Learnings & Our Challenges
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 16
Establish MbP Assumptions
Develop Value-Chain processes
Support MbP Structure
Monitor Processes
Deploy MbP Strategy
Deploy MbP Strategy
PROCESS:
• Capture Improvement Ideas from Strategy and from Routine;
• Manage MbP Portfolio;
Critical Analysis
By Committee HIGHLIGHT:
• Foruns to prioritize projects
MbP Governance processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 17
Establish MbP
Assumptions
Develop
Value-Chain
processes
Support MbP
Structure
Monitor
Processes
Deploy MbP
Strategy
Establish MbP
Assumptions
PROCESS:
• Manage Architecture / Tools and Methodology.
• Establish Roles & Responsibilities;
HIGHLIGHT:
• Roles and Responsibilities spread out in the company;
MbP Governance processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 18
We use the Value Chain to identify, classify and characterize our key processes
Management Processes Processes that guide or map strategic objectives for the other macro processes.
Core Processes Processes that are aligned with the company´s Core Business. Everything that happens in this quadrant can affect the market or customer directly.
Enabling Processes Processes that provide necessary resources for the right execution of the value chain processes.
Management Systems Management Systems that work over all other macro business processes.
SM
MANAGEEMBRACO'SSTRATEGY
GOV
MANAGEGOVERNANCE
PM
MANAGE PEOPLE
IM
IM(INNOVATION
MANAGEMENT)
MCM
MCM(MARKET AND
CUSTOMERMANAGEMENT)
SCM
SCM (SUPPLY CHAINMANAGEMENT)
IT
MANAGEINFORMATIONTECHNOLOGY
FIN
MANAGEFINANCE
MANAGEEXTERNALRELATIONS
ER
LAM
MANAGELEGAL ACTIVITIES
KM
MANAGEKNOWLEDGE
EHSEQSELS 6 +10MANAGEMENT
SYSTEMS
ENABLINGPROCESSES
COREPROCESSES
MANAGEMENTPROCESSES
Process Architecture How do we define our process
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 19
Value Chain
Macro Process: Concept Design
Activities:
Flow Design
Guidelines
Training Materials
Tools
Methods
Tools Methods
Training Materials
Templates
Procedures (if needed)
Process Architecture The link - Processes & Other standards
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 20
Establish MbP
Assumptions
Develop
Value-Chain
processes
Support MbP
Structure
Monitor
Processes
Deploy MbP
Strategy
Develop
Value-Chain
processes
PROCESS:
• Concept / Conversion;
• Implementation;
• Routine Stabilization.
HIGHLIGHT:
• Integrated Methodology designed and continuously improved to achieve Embraco’s needs.
MbP Governance processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 21
MbP Project Methodology & synergy with other initiatives
Routine Implementation Routine
Stabilization
Design
Review
G3 Production
Certification
Concept / Conversion
G1 G2 Test
Certification
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 22
Establish MbP
Assumptions
Develop
Value-Chain
processes
Support MbP
Structure
Monitor
Processes
Deploy MbP
Strategy
Monitor
Processes
PROCESS:
• Manage process Performance – KPI’s;
• Perform Periodic Audits.
HIGHLIGHT:
• Process KPI’s management.
KPI’s
Audits
Maturity
MbP Governance processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 23
Establish MbP
Assumptions
Develop
Value-Chain
processes
Support MbP
Structure
Monitor
Processes
Deploy MbP
Strategy
Support MbP
Structure
PROCESS:
• Global Support;
• Tools Administration;
• Corporate Trainings.
HIGHLIGHT:
• Global Process Office.
MbP Governance processes
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 24
Provide Corporate & Local MbP Technical Support
Global support – Process Office
Support Team in all sites
• Doubts from routine
• Local Trainings
• Tools support
• Process Improvement &
innovation projects
Governance Structure
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 25
Did you know that…
1. Introduction - Embraco
2. MbP Overview
3. MbP Methodology
4. Learnings & Our Challenges
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 26
Focus &
Sponsorship
Benefits Synergy &
Tools
Communication
& People
• Before designing the process: have a clear strategy for it!
• Top management Sponsorship is essential to start and keep MbP running : It is not a short term program.
• Interfaces: discuss issues together. MbP treats Interfunctional processes not area’s.
• Create synergy and integration with other initiatives
• Tools: the process plataform is key
• Communication is essential to guarantee people involvement
• Governance roles – Not easy to define, to find the right fit: continuous refinement is required
• Choose the right people to join: Experience + Willingness to change
Learnings
EMBRACO PROPRIETARY INFORMATION CONFIDENTIAL INFORMATION 28
Our challenges
• Leverage company’s results
• Keep discipline & perseverance in a changing environment and short term demands
• Keep the balance between Areas & Processes: interfunctional KPIs & targets
• MbP as a flexible and live tool: Retain and train the organizational changes through MbP
• Formalize and recognize the MbP roles
• Strengthen and retain MbP competence
Luana Cristina Knoff Corporate Management Model
Top Related