Josh Bersin Principal, Founder!Bersin by Deloitte
Forces Disrupting Organizations Today
Demographic upheavals: Millennials make up more than half the workforce, and Boomers are working into their 70s and 80s.
Digital technology is everywhere: Technology is disrupting business models and radically changing the workplace and how work is done.
Rate of change has accelerated: Business must become more agile to keep up with the rapid pace of change.
New social contract between companies and workers: Younger workers demand rapid career growth, compelling and flexible workplace, and a sense of purpose at work.
90% of organizations surveyed by MIT and Deloitte anticipate their industries will be greatly disrupted
by digital trends.
Sources: Deloitte Human Capital Trends 2014 and 2015
The “average” US worker now spends 25% of their day reading
or answering emails.
Fewer than 16% of companies have a program to “simplify work” or help
employees deal with stress.
More than 80% of all companies rate their business “highly complex”
or “complex” for employees.
The average mobile phone user checks their device 150 times a day.
60% check it each hour.
The “average” US worker works 47 hours and 49% work 50 hours or
more per week, with 20% at 60+ hours per week.
40% of the US population believes it is impossible to succeed at work and
have a balanced family life.
The Overwhelmed Employee
1 billion smartphones
i-Phone launched
100 million Twitter users
Since 2011 productivity gains have slowed
to crawl
Not improving: productivity decreased 0.4 percent from Q2 2015 to Q2 2016 http://www.bls.gov/opub/ted/2016/productivity-decreased-0-point-4-percent-from-q2-2015-to-q2-2016.htm
Productivity is Suffering — is Technology Helping?"U.S. Productivity Last Ten Years
Organizational design
Leadership
Culture
Engagement
Learning
Design thinking
Skills of HR organization
People analytics
Digital HR
Workforce management
92%
89%
86%
85%
77%
74%
71%
84%
79%
78%
% very important 2016
56%
57%
54%
48%
44%
39%
36%
36%
32%
28%
% very important 2015
…
50%
50%
39%
…
39%
29%
…
…
Signs of the Digital Organization:
Importance of Human Capital Trends to Business
Average 3.2
What are these companies doing?
MIT Study: Among companies in the early stages of digital development, more than 50% of employees say they are planning to leave their organizations in less than three years and over 20% in one year. At digitally maturing companies, only 25% of employees expect to leave in the next three years, and only 4% have plans to leave within a year
Glassdoor Ratings of Employer Recommendations — 200,000+ RespondentsEngagement is Critical to Success in Digital Organization
Workplace Culture is Hot!
-1.5
-1
-0.5
0
0.5
1
1.5
2
2.5
3
3.5
9/1/
2008
11
/1/2
008
1/1/
2009
3/
1/20
09
5/1/
2009
7/
1/20
09
9/1/
2009
11
/1/2
009
1/1/
2010
3/
1/20
10
5/1/
2010
7/
1/20
10
9/1/
2010
11
/1/2
010
1/1/
2011
3/
1/20
11
5/1/
2011
7/
1/20
11
9/1/
2011
11
/1/2
011
1/1/
2012
3/
1/20
12
5/1/
2012
7/
1/20
12
9/1/
2012
11
/1/2
012
1/1/
2013
3/
1/20
13
5/1/
2013
7/
1/20
13
9/1/
2013
11
/1/2
013
1/1/
2014
3/
1/20
14
5/1/
2014
7/
1/20
14
9/1/
2014
11
/1/2
014
1/1/
2015
3/
1/20
15
5/1/
2015
7/
1/20
15
9/1/
2015
11
/1/2
015
1/1/
2016
US Workplace Culture Growth in Google Trends, since 2008 Recession
Shared values and culture
Transparent goals and projects
Free flow of information
and feedback
People rewarded for their skills and abilities,
not position
B A
D C F
A
C D E
B
G
How things were How things “are” How things work
E
Organizational DesignA Network of Teams
Historic Perspective on Performance and Management"
Management Thinking: Empowerment WeareHere
TheIndustrialCorpora4on
HierarchicalLeadership
Collabora4veManagement
NetworksofTeams
<1950s 1960s-80s Today1990s
AndrewCarnegieHenryFord
NeKlix,Google,Facebook,Amazon
JackWelchPeterDrucker
HowardSchulzSteveJobs
Profit,Growth,FinancialEngineering
CustomerService,EmployeesasLeaders
Mission,Purpose,Sustainability
Opera4onalEfficiency
2020
Purpose,Meaning,
andEmpow
erment?
IndustrialAgePeopleasWorkers
ManagementbyObjec4ve
ServantLeadershipWorkTogether
EmpowertheTeam
TheCorpora4onisKing
TheExecu4vesareKing
TheTeamsandTeamLeadersareKings
ThePeopleareKing(s)
Issues That Matter to Employees?Culture and Leadership
0.00
0.12
0.13
0.22
0.28
0.30
0.00 0.05 0.10 0.15 0.20 0.25 0.30 0.35
Year founded (age)
Compensation & benefits
Work life balance
Career opportunities
Senior leadership
Culture and values
Correlation of employment factors to Glassdoor recommendations as place to work
Culture and leadership are 3X more important than salary in your employment brand.
Career development and learning are almost
2X more important than comp, benefits, and work environment.
Bersin by Deloitte research with Glassdoor
The Simply Irresistible Organization®
What We Have Learned: an Integrated Approach is Key
Meaningful Work
Supportive Management
Fantastic Environment
Growth Opportunity
Trust in Leadership
Autonomy Clear goal setting
Flexible, humane work environment
Facilitated talent mobility
Mission and purpose
Selection to fit Coaching and feedback Recognition rich culture Career growth in many paths
Investment in people, trust
Small teams Leadership development
Open flexible work spaces
Self and formal development
Transparency and communication
Time for slack Modern performance management
Inclusive, diverse culture
High impact learning culture
Inspiration
The Irresistible Organization 1. Meaningful, achievable work 2. Supportive management 3. Flexible, humane work environment 4. Development and career growth 5. Inspirational leadership
Amazon Work Environment 1. Meaningful Work
Shorten Working Hours: Time for Slack
More Hours Does Not Increase Work Output
2000
3000
4000
5000
6000
7000
8000
9000
24 29 34 39 44 49 54 59 64 69
Worker Output vs. Hours Worked
• Since 2000, American workers have lost an entire week of vacation, dropping average vacation days from 20.3 to 16.2
• Americans left 658 million unused vacation days and lost 220 million of them in 2015
• 39% of Americans “want to be seen as a work martyr” yet 86% say it’s bad for their family life.
Fix the Vacation Crisis
Millennials 50% more likely
to forfeit vacation days
48% of Millennials
want to be seen as a “work martyr”
Institutionalizing Feedback: Check-Ins
2. Supportive Management
GE Shift toward a “Digital Culture”
GE: We invest more than $1B on employee learning and development every year.
Connections as Key to Performance"
Juniper Model of Evaluation
Talent Architecture
Why Feedback is Critical
The Feedback System
Fixing the Feedback System in Your Organization
Engagement Survey
Senior Management Team
Employees
Line Managers | HR
Performance Review
Filtering and Cleaning
Time Per Year
1. I am really enthusiastic about the mission of the firm
2. At work, I clearly know what is expected of me
3. In my team, I am surrounded by people who share my values
4. At work, I have the chance to use my strengths every day
5. My teammates have my back
6. I know I will be recognized for excellent work
7. I have great confidence in the firm’s future
8. In my work, I am always challenged to grow Bottom Quartile Middle Quartile Top Quartile
1
2
3
4
5
6
7
84.4
3.2
4.2
4.0
3.8
3.6
3.4
Pulse Survey items
Source: Deloitte pilots FYs14-15.
Feedback = Performance at Deloitte"
Questions that Predict High Performance at Deloitte
3. Flexible Work Environment
Empl
oyee
Hap
pine
ss
Business Performance Cost
Reduction Labor Productivity Retention Productivity Collaboration Team
Performance Leadership
Health
Monitoring
Employee Assistance
Medical Benefits
Fitness
Challenges
Nutrition
Exercise
Sleep
Stress
Engagement & Peak Performance
Recognition
Skills and Training
Work Environment
Rewards
Leadership
Management
Clear Goals
Growth Opportunities
Drive
Wellness
Self Discovery
Career
Purpose
Mindfulness
Abundance Mentality
Positive Thinking
Culture Fit
Family
Redefine Wellness to Engagement and Peak Performance
26
4. Development and Growth
Among MillennialsCareer Growth and Learning Now the #1 Job Benefit
6%
6%
8%
14%
19%
22%
0% 5% 10% 15% 20% 25%
Greater vacation allowance
Retirement funding
Free private healthcare
Cash bonuses
Flexible working hours
Training and development
Millennials in the workforce For Millennials, “Training and development” is the most coveted job benefit
Source: KPCB
The Financial Return of Soul 5. Inspirational Leadership
Companies with “soul” had a
1026% return from 1996 through 2006,
8x higher than S&P 400 firms
Companies with “soul” experience: • Much higher engagement and retention • Better customer service • Long-term profitability
Importance of Mission and Purpose
Source: Simply Irresistible: Engaging the 21st Century Workforce, Bersin by Deloitte, 2014
Design Thinking the Employee ExperienceConsider Your Employee’s Journey
Rethink Your Entire Work Experience"
You are the Chief Employee Experience Officer
The Irresistible Organization 1. Meaningful, achievable work 2. Supportive management 3. Flexible, humane work environment 4. Development and career growth 5. Inspirational leadership
Josh Bersin Principal, Founder!Bersin by Deloitte
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